Crowne Plaza Hotel Hickory by IHG
The Crowne Plaza Hotel Hickory offers a variety of amenities including a bar/lounge, parking, gym, pool, restaurant, spa, and pet-friendly accommodations.
The first night of my two night stay, I was assigned a room with very old furnishings, poor lighting and plumbing and outside entry next to a very noisy parking lot and street. I was not told about the placement of the room when I booked. I asked for a different room with inside access when I checked in and was told there were no such rooms available. I took the room because I was not able to get a refund immediately from Priceline. The next morning I requested to be moved to an indoor room and the staff accommodated my request without hesitation. The next night was wonderful, but when I checked out I asked for some type of refund or compensation for the first night’s stay because it was just such a glaring difference between the two rooms. I do not think anyone coming to a Crowne Plaza should have to stay in the first night’s room. Both rooms were the same price but the first room was not worth that price. It was not up to Crowne Plaza standards. The attendant at the desk said that she was unable to process any kind of refund or compensation because I would have to contact Priceline first. I pointed out to her that the hotel would eventually receive the money for the room, less fees and that I believed she could provide a refund to me. I the. Suggested that she call Priceline to assist me in talking to someone about this issue and she said she did not have their number. I will not be coming back to Crowne Plaza because I believe I have received poor customer service and the quality of some of the rooms is very poor compared to other available rooms, yet the room rates do not reflect this disparity. I would like to receive a refund for part or all of my first night’s stay.
I was told that all my coaches rooms were outside, when I got there some where outside, the worst stay ever, with noise level from the streets and bugs coming under the door, had to put a towel at the door.
I always stay here in Hickory.
My family always stays here when in Hickory.
We do not include breakfast with all of our rates. Full hot breakfast buffet is $14.95.
Contactless check-out is available
Early check-in available and ideal for business travelers on the go
Luxurious, soft bedding and aromatherapy kit provided
Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
Wireless internet available in guest rooms, suites, business center, and public areas
The Crowne Plaza Hotels highlights above are subject to change without notice.
- Hickory Metro Convention Center - 0.5 mi
- Valley Hills Mall - 0.6 mi
- Fairbrook Optimist Park - 1.9 mi
- The Crossing at Hollar Mill - 2.2 mi
- Lenoir-Rhyne University - 2.4 mi
- Catawba Science Center - 2.6 mi
- Hickory Museum of Arts - 2.6 mi
- Signature Spas of Hickory Inc. - 2.7 mi
- Frye Regional Medical Center - 2.8 mi
- Hickory Motor Speedway - 2.9 mi
- Maple Grove - 2.9 mi
- Harper House - 3 mi
- Hickory Community Theatre - 2.8 mi
- Catawba Valley Medical Center - 4.3 mi
- Hickory American Legion Fairgrounds - 4.8 mi
Featured
Room
Room
Room
Room
Room
Room
Room
Pool
Pool
Property amenity
Restaurant
Restaurant
Bar (on property)
Bar (on property)
Bar (on property)
Ballroom
Ballroom
Ballroom
Ballroom
Meeting facility
Meeting facility
Meeting facility
Meeting facility
Meeting facility
Meeting facility
Meeting facility
Meeting facility
Meeting facility
Meeting facility
Meeting facility
Exterior
Exterior
Exterior
Exterior
Exterior
Point of interest
The first night of my two night stay, I was assigned a room with very old furnishings, poor lighting and plumbing and outside entry next to a very noisy parking lot and street. I was not told about the placement of the room when I booked. I asked for a different room with inside access when I checked in and was told there were no such rooms available. I took the room because I was not able to get a refund immediately from Priceline. The next morning I requested to be moved to an indoor room and the staff accommodated my request without hesitation. The next night was wonderful, but when I checked out I asked for some type of refund or compensation for the first night’s stay because it was just such a glaring difference between the two rooms. I do not think anyone coming to a Crowne Plaza should have to stay in the first night’s room. Both rooms were the same price but the first room was not worth that price. It was not up to Crowne Plaza standards. The attendant at the desk said that she was unable to process any kind of refund or compensation because I would have to contact Priceline first. I pointed out to her that the hotel would eventually receive the money for the room, less fees and that I believed she could provide a refund to me. I the. Suggested that she call Priceline to assist me in talking to someone about this issue and she said she did not have their number. I will not be coming back to Crowne Plaza because I believe I have received poor customer service and the quality of some of the rooms is very poor compared to other available rooms, yet the room rates do not reflect this disparity. I would like to receive a refund for part or all of my first night’s stay.
I was told that all my coaches rooms were outside, when I got there some where outside, the worst stay ever, with noise level from the streets and bugs coming under the door, had to put a towel at the door.
I always stay here in Hickory.
My family always stays here when in Hickory.
The hotel is clean. Front pantry is nice to get some snacks and there's a bunch of easily accessible restaurants nearby for DoorDash.
It was the worst place I have ever been in. I don’t mind paying a reasonable price for a Good Place. This was horrible, even the shower could not be regulated to have warm shower. It was hot or cold. I would not recommend this place to anyone.
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The Crowne Plaza Hotel Hickory offers a variety of amenities including a bar/lounge, parking, gym, pool, restaurant, spa, and pet-friendly accommodations.
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We are sorry, but the requested room type has just sold out since your original search. It is rare that this happens, but it is possible if a certain room type is sold out or if the rate changes from the time you search to the time you attempt to book the reservation.
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