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Sheraton Grand Rapids Airport Hotel

5700 28th St. Southeast, Grand Rapids , MI 49546 US
View Map Reservations: +1-800-760-7718
3.5 Star Property
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Average
3.0/5

Based on 777 guest reviews

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  • Pet friendly
  • Fitness + Health Center
  • 320 rooms in property
  • 5 floors in property
  • Check-in: 06:00 PM
  • Check-out: 11:00 AM
  • Airport shuttle provided
  • Meeting Space
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12/03/2022 - 12/04/2022
Searching all hotel inventory networks
6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Sheraton Grand Rapids Airport Hotel

Below are the verified reviews from guests that we have booked recently:
"Very comfortable bed."
Overall Score4.0/ 5
Comfortable bed.
(Individual traveler, booked 1 room), from US flag
23-Nov-2021 Verified Review, stayed from Mon Nov 22 to Tue Nov 23 2021 at a $76.99 average nightly rate.
"Dirty, older, TV shut off after three min."
Overall Score2.0/ 5
I understand the challenges of the gov shutting down everything makes it difficult to run at high level. The television would work for three minutes and then shut down, the room was dark and drab. On the upside the staff was very good at the property. No complaints at all with the staff. That would be one reason that I might come back and stay again.
(Individual traveler, booked 1 room), from US flag
21-Aug-2020 Verified Review, stayed from Wed Aug 19 to Thu Aug 20 2020 at a $66.60 average nightly rate.
"Won't be back."
Overall Score1.0/ 5
Hotel keys didn't work x2. Room was dirty upon arrival. Either an employee used it for a break or it didn't get completed. Was offered to move rooms but was on a time schedule for a wedding. Came back to hotel after wedding keys didn't work again. Checked out at 9pm. I was nervous about staying due to Covid anyway. Just reinforced we needed to leave.
(Individual traveler, booked 1 room), from US flag
09-Aug-2020 Verified Review, stayed from Sat Aug 08 to Sun Aug 09 2020 at a $78.99 average nightly rate.
"Canceled Visit"
Overall Score1.0/ 5
I booked your hotel on Wednesday April 3. I realized right after I booked that I chose the in correct date. When I went back to change it, it wouldn't allow me to. I then left a message about what happened and they indicated someone would contact me. NO ONE CONTACTED ME AND I NEVERED STAYED THERE AND NEED MY CHARGE REFUNDED.
(Individual traveler, booked 1 room), from US flag
04-Apr-2020 Verified Review, stayed from Wed Apr 01 to Thu Apr 02 2020 at a $93.99 average nightly rate.

Summary of Verified Reviews

73
Fair

Summary of 864 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 73/100 based on reviews from all travelers.

Fair wellness hotel. Close to parking areas and the airport. Great pool.

Wellness Area

86/100
23 reviews

Great wellness and sauna facilities.

Value

86/100
44 reviews

Best value for money.

Location

82/100
77 reviews

Great location near the airport. Parking is rare.

Pool

81/100
77 reviews

Great but poorly cleaned pool.

Service

71/100
171 reviews

Friendly, acceptably professional service. Complaints about housekeeping and reception. Good shuttle service.

Room

47/100
237 reviews

Poorly maintained rooms with subpar A/C, minibars, and kitchenettes. Old, poorly cleaned rooms with okay beds and acceptable sizes. Small rooms and poorly cleaned bathrooms. Poorly furnished with bad TV's and balconies. Shower can be a problem.

Cleanliness

46/100
162 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

Amenities

26/100
92 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating.

Vibe

24/100
63 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Great for a wellness holiday. Perfect airport hotel. Awesome for families.

Breakfast

17/100
24 reviews

Breakfast can be improved.

Bar

13/100
8 reviews

Bar could improve.

Rated 63/100 based on reviews from families.

Great wellness & sports facilities. Great location.

Value

87/100
9 reviews

Best value for money.

Location

82/100
23 reviews

Well-located, although unfortunately the parking isn't easy.

Pool

81/100
24 reviews

Great pool.

Service

70/100
35 reviews

Service is welcoming but the reception is subpar.

Cleanliness

43/100
41 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Room

42/100
64 reviews

Guests had problems with room cleanliness and maintenance, and complained about minibars. Poor TV's and furniture, and inadequate room cleanliness. Average-sized rooms with alright beds.

Amenities

21/100
18 reviews

Hotel buildings could use some improvement. Elevator in need of updating.

Vibe

18/100
13 reviews

Vibe is not too good. Hotel could use some updating.

Breakfast

16/100
9 reviews

Breakfast can be improved.

Rated 67/100 based on reviews from couples.

Very quiet.

Pool

80/100
9 reviews

Great pool.

Location

78/100
7 reviews

Great location.

Service

68/100
18 reviews

So-so, but friendly, service, but low rated reception.

Comfort

55/100
16 reviews

Mediocre comfort, room sizes and beds. Quiet rooms with insufficient A/C.

Room

46/100
20 reviews

Poorly maintained and cleaned rooms with substandard A/C. Average-sized rooms with alright beds.

Cleanliness

44/100
14 reviews

Rooms could be cleaner.

Amenities

26/100
11 reviews

Hotel buildings could use some improvement.

Vibe

22/100
5 reviews

Vibe is not too good.

Rated 61/100 based on reviews from business travelers.

Great pool.

Service

70/100
11 reviews

Service is adequate.

Cleanliness

50/100
7 reviews

Could use a good cleaning.

Room

39/100
9 reviews

Poor rooms and bathrooms.

Amenities

30/100
5 reviews

Amenities are not the best.

Rated 72/100 based on reviews from solo travelers.

Friendly service. Great location.

Location

85/100
5 reviews

Great location.

Service

71/100
10 reviews

Friendly service.

Comfort

53/100
5 reviews

Comfortable.

Cleanliness

46/100
5 reviews

Could use a good cleaning.

Room

39/100
9 reviews

Room needs to be improved.

Rated 63/100 based on reviews from all travelers.

Fair wellness hotel. Close to parking areas and the airport. Great pool.

Value

86/100
44 reviews

Best value for money.

Wellness Area

86/100
23 reviews

Great wellness and sauna facilities.

Location

82/100
76 reviews

Great location near the airport. Parking is rare.

Pool

81/100
76 reviews

Great but poorly cleaned pool.

Service

71/100
168 reviews

Friendly, acceptably professional service. Complaints about housekeeping and reception. Good shuttle service.

Room

47/100
236 reviews

Poorly maintained rooms with subpar A/C, minibars, and kitchenettes. Old, poorly cleaned rooms with okay beds and acceptable sizes. Small rooms and poorly cleaned bathrooms. Poorly furnished with bad TV's and balconies. Shower can be a problem.

Cleanliness

46/100
162 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

Amenities

26/100
92 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating.

Vibe

24/100
63 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive.

Breakfast

17/100
24 reviews

Breakfast can be improved.

Bar

13/100
8 reviews

Bar could improve.

Rated 57/100 based on reviews from families.

Great wellness & sports facilities.

Value

87/100
9 reviews

Best value for money.

Location

82/100
23 reviews

Well-located, although unfortunately the parking isn't easy.

Pool

81/100
24 reviews

Great pool.

Service

70/100
34 reviews

So-so, but friendly, service, but low rated reception.

Cleanliness

43/100
41 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Room

42/100
63 reviews

Guests had problems with room cleanliness and maintenance, and complained about minibars. Poor TV's and furniture, and inadequate room cleanliness. Average-sized rooms with alright beds.

Amenities

21/100
18 reviews

Hotel buildings could use some improvement. Elevator in need of updating.

Vibe

18/100
13 reviews

Vibe is not too good. Hotel could use some updating.

Breakfast

16/100
9 reviews

Breakfast can be improved.

Rated 59/100 based on reviews from couples.

Very quiet.

Pool

80/100
9 reviews

Great pool.

Location

78/100
7 reviews

Great location.

Service

68/100
18 reviews

So-so, but friendly, service, but low rated reception.

Comfort

55/100
16 reviews

Mediocre comfort, room sizes and beds. Quiet rooms with insufficient A/C.

Room

46/100
20 reviews

Poorly maintained and cleaned rooms with substandard A/C. Average-sized rooms with alright beds.

Cleanliness

44/100
14 reviews

Rooms could be cleaner.

Amenities

26/100
11 reviews

Hotel buildings could use some improvement.

Vibe

22/100
5 reviews

Vibe is not too good.

Rated 61/100 based on reviews from business travelers.

Great pool.

Service

70/100
11 reviews

Service is adequate.

Cleanliness

50/100
7 reviews

Could use a good cleaning.

Room

39/100
9 reviews

Poor rooms and bathrooms.

Amenities

30/100
5 reviews

Amenities are not the best.

Rated 60/100 based on reviews from solo travelers.

Friendly service. Great location.

Location

85/100
5 reviews

Great location.

Service

71/100
10 reviews

Friendly service.

Comfort

53/100
5 reviews

Comfortable.

Cleanliness

46/100
5 reviews

Could use a good cleaning.

Room

39/100
9 reviews

Room needs to be improved.

Review Semantics by TrustYou

Property Description

An upscale and inviting experience awaits guests just minutes from the airport, while offering advantageous proximity to Downtown Grand Rapids. The Sheraton Grand Rapids creates an elegant, comfortable gathering environment where thoughtful details and timeless materials are seamlessly curated with a local touch of Midwestern Culture and Charm.

Amenities you and your pet will enjoy


  • Check In: 3:00 pm
  • Check Out: 11:00 am
  • Air conditioning
  • Airport Shuttle
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Bus parking
  • Clothes drying
  • Complimentary newspaper
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Dinner available
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Fax available
  • Fitness and health center
  • Hairdryer available
  • Hair dresser
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Jacuzzi
  • Jogging path
  • Laundry facilities
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Office in room available
  • Pets allowed
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Restaurant
  • Safe in rooms
  • Sauna
  • Self controlled heating/cooling system
  • Shower
  • Swimming pool - outdoor
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • TV - Free Cable
  • Travellers cheques accepted
  • TV room
  • Voicemail

Airport & Shuttle Information

Complimentary Shuttle Service to-and-from Gerald R. Ford International Airport.

Local Shuttle Info: Complimentary within 3 Mile Radius

Breakfast Information

&More: All day menu with everything from coffee to cocktails

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.
15lb limit and placed in designated rooms

Parking Info

Complimentary Parking

Internet / WiFI

Complimentary Wi-Fi in all Sleeping Rooms & Function Space

About Sheraton Hotels and Resorts

  • The lobby has fully-wired workstations with free Wi-Fi, printing services, morning paper, coffee, and TV
  • Offers a fitness program with core performance fitness centers, in-room and restaurant dining options, and even has threir own online fitness website with programs, life tips, and personal training
  • Sheraton Club Level offers guests rooms with more comfort, convenient, and space including breakfast
  • Sheraton's Sweet Sleeper Bed provides the ultimate comfort with plush mattresses, soft sheets, and hypoallergenic pillows

The Sheraton Hotels and Resorts highlights above are subject to change without notice.

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