Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Sheraton Grand Rapids Airport Hotel
Below are the verified reviews from guests that we have booked recently:
"Very comfortable bed."
Overall Score4.0/5
Comfortable bed.
Russell K. (Individual traveler, booked 1 room), from
23-Nov-2021
Verified Review, stayed from Mon Nov 22 to Tue Nov 23 2021 at a $76.99 average nightly rate.
"Dirty, older, TV shut off after three min."
Overall Score2.0/5
I understand the challenges of the gov shutting down everything makes it difficult to run at high level. The television would work for three minutes and then shut down, the room was dark and drab. On the upside the staff was very good at the property. No complaints at all with the staff. That would be one reason that I might come back and stay again.
Douglas S. (Individual traveler, booked 1 room), from
21-Aug-2020
Verified Review, stayed from Wed Aug 19 to Thu Aug 20 2020 at a $66.60 average nightly rate.
"Won't be back."
Overall Score1.0/5
Hotel keys didn't work x2. Room was dirty upon arrival. Either an employee used it for a break or it didn't get completed. Was offered to move rooms but was on a time schedule for a wedding. Came back to hotel after wedding keys didn't work again. Checked out at 9pm. I was nervous about staying due to Covid anyway. Just reinforced we needed to leave.
Christine D. (Individual traveler, booked 1 room), from
09-Aug-2020
Verified Review, stayed from Sat Aug 08 to Sun Aug 09 2020 at a $78.99 average nightly rate.
"Canceled Visit"
Overall Score1.0/5
I booked your hotel on Wednesday April 3. I realized right after I booked that I chose the in correct date. When I went back to change it, it wouldn't allow me to. I then left a message about what happened and they indicated someone would contact me. NO ONE CONTACTED ME AND I NEVERED STAYED THERE AND NEED MY CHARGE REFUNDED.
Randy C. (Individual traveler, booked 1 room), from
04-Apr-2020
Verified Review, stayed from Wed Apr 01 to Thu Apr 02 2020 at a $93.99 average nightly rate.
Summary of Verified Reviews
73
Fair
Summary of 864 reviews
The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.
Fair wellness hotel. Close to parking areas and the airport. Great pool.
Wellness Area
86/100
23 reviews
Great wellness and sauna facilities.
Value
86/100
44 reviews
Best value for money.
Location
82/100
77 reviews
Great location near the airport. Parking is rare.
Pool
81/100
77 reviews
Great but poorly cleaned pool.
Service
71/100
171 reviews
Friendly, acceptably professional service.Complaints about housekeeping and reception. Good shuttle service.
Room
47/100
237 reviews
Poorly maintained rooms with subpar A/C, minibars, and kitchenettes.Old, poorly cleaned rooms with okay beds and acceptable sizes.Small rooms and poorly cleaned bathrooms.Poorly furnished with bad TV's and balconies. Shower can be a problem.
Cleanliness
46/100
162 reviews
Problems with cleanliness in rooms, bathrooms, and pool area.Hotel facilities could use a good clean.
Amenities
26/100
92 reviews
Older facilities and unpleasant entrance area.Elevator in need of updating.
Vibe
24/100
63 reviews
Atmosphere not particularly friendly, giving poor vibes.Hotel could use some updating.Entrance area is not particularly attractive.Great for a wellness holiday. Perfect airport hotel.Awesome for families.
Breakfast
17/100
24 reviews
Breakfast can be improved.
Bar
13/100
8 reviews
Bar could improve.
Rated 63/100 based on reviews from families.
Great wellness & sports facilities. Great location.
Value
87/100
9 reviews
Best value for money.
Location
82/100
23 reviews
Well-located, although unfortunately the parking isn't easy.
Pool
81/100
24 reviews
Great pool.
Service
70/100
35 reviews
Service is welcoming but the reception is subpar.
Cleanliness
43/100
41 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.
Room
42/100
64 reviews
Guests had problems with room cleanliness and maintenance, and complained about minibars.Poor TV's and furniture, and inadequate room cleanliness.Average-sized rooms with alright beds.
Amenities
21/100
18 reviews
Hotel buildings could use some improvement.Elevator in need of updating.
Vibe
18/100
13 reviews
Vibe is not too good. Hotel could use some updating.
Breakfast
16/100
9 reviews
Breakfast can be improved.
Rated 67/100 based on reviews from couples.
Very quiet.
Pool
80/100
9 reviews
Great pool.
Location
78/100
7 reviews
Great location.
Service
68/100
18 reviews
So-so, but friendly, service, but low rated reception.
Comfort
55/100
16 reviews
Mediocre comfort, room sizes and beds.Quiet rooms with insufficient A/C.
Room
46/100
20 reviews
Poorly maintained and cleaned rooms with substandard A/C.Average-sized rooms with alright beds.
Cleanliness
44/100
14 reviews
Rooms could be cleaner.
Amenities
26/100
11 reviews
Hotel buildings could use some improvement.
Vibe
22/100
5 reviews
Vibe is not too good.
Rated 61/100 based on reviews from business travelers.
Great pool.
Service
70/100
11 reviews
Service is adequate.
Cleanliness
50/100
7 reviews
Could use a good cleaning.
Room
39/100
9 reviews
Poor rooms and bathrooms.
Amenities
30/100
5 reviews
Amenities are not the best.
Rated 72/100 based on reviews from solo travelers.
Friendly service. Great location.
Location
85/100
5 reviews
Great location.
Service
71/100
10 reviews
Friendly service.
Comfort
53/100
5 reviews
Comfortable.
Cleanliness
46/100
5 reviews
Could use a good cleaning.
Room
39/100
9 reviews
Room needs to be improved.
Rated 63/100 based on reviews from all travelers.
Fair wellness hotel. Close to parking areas and the airport. Great pool.
Value
86/100
44 reviews
Best value for money.
Wellness Area
86/100
23 reviews
Great wellness and sauna facilities.
Location
82/100
76 reviews
Great location near the airport. Parking is rare.
Pool
81/100
76 reviews
Great but poorly cleaned pool.
Service
71/100
168 reviews
Friendly, acceptably professional service.Complaints about housekeeping and reception. Good shuttle service.
Room
47/100
236 reviews
Poorly maintained rooms with subpar A/C, minibars, and kitchenettes.Old, poorly cleaned rooms with okay beds and acceptable sizes.Small rooms and poorly cleaned bathrooms.Poorly furnished with bad TV's and balconies. Shower can be a problem.
Cleanliness
46/100
162 reviews
Problems with cleanliness in rooms, bathrooms, and pool area.Hotel facilities could use a good clean.
Amenities
26/100
92 reviews
Older facilities and unpleasant entrance area.Elevator in need of updating.
Vibe
24/100
63 reviews
Atmosphere not particularly friendly, giving poor vibes.Hotel could use some updating.Entrance area is not particularly attractive.
Breakfast
17/100
24 reviews
Breakfast can be improved.
Bar
13/100
8 reviews
Bar could improve.
Rated 57/100 based on reviews from families.
Great wellness & sports facilities.
Value
87/100
9 reviews
Best value for money.
Location
82/100
23 reviews
Well-located, although unfortunately the parking isn't easy.
Pool
81/100
24 reviews
Great pool.
Service
70/100
34 reviews
So-so, but friendly, service, but low rated reception.
Cleanliness
43/100
41 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.
Room
42/100
63 reviews
Guests had problems with room cleanliness and maintenance, and complained about minibars.Poor TV's and furniture, and inadequate room cleanliness.Average-sized rooms with alright beds.
Amenities
21/100
18 reviews
Hotel buildings could use some improvement.Elevator in need of updating.
Vibe
18/100
13 reviews
Vibe is not too good. Hotel could use some updating.
Breakfast
16/100
9 reviews
Breakfast can be improved.
Rated 59/100 based on reviews from couples.
Very quiet.
Pool
80/100
9 reviews
Great pool.
Location
78/100
7 reviews
Great location.
Service
68/100
18 reviews
So-so, but friendly, service, but low rated reception.
Comfort
55/100
16 reviews
Mediocre comfort, room sizes and beds.Quiet rooms with insufficient A/C.
Room
46/100
20 reviews
Poorly maintained and cleaned rooms with substandard A/C.Average-sized rooms with alright beds.
Cleanliness
44/100
14 reviews
Rooms could be cleaner.
Amenities
26/100
11 reviews
Hotel buildings could use some improvement.
Vibe
22/100
5 reviews
Vibe is not too good.
Rated 61/100 based on reviews from business travelers.
Great pool.
Service
70/100
11 reviews
Service is adequate.
Cleanliness
50/100
7 reviews
Could use a good cleaning.
Room
39/100
9 reviews
Poor rooms and bathrooms.
Amenities
30/100
5 reviews
Amenities are not the best.
Rated 60/100 based on reviews from solo travelers.
Friendly service. Great location.
Location
85/100
5 reviews
Great location.
Service
71/100
10 reviews
Friendly service.
Comfort
53/100
5 reviews
Comfortable.
Cleanliness
46/100
5 reviews
Could use a good cleaning.
Room
39/100
9 reviews
Room needs to be improved.
Property Description
An upscale and inviting experience awaits guests just minutes from the airport, while offering advantageous proximity to Downtown Grand Rapids. The Sheraton Grand Rapids creates an elegant, comfortable gathering environment where thoughtful details and timeless materials are seamlessly curated with a local touch of Midwestern Culture and Charm.
Amenities you and your pet will enjoy
Check In: 3:00 pm
Check Out: 11:00 am
Air conditioning
Airport Shuttle
Alarm clock
ATM
Baggage storage facilities
Bus parking
Clothes drying
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Dinner available
Electronic key card
Elevator
Express Check-Out
Fax available
Fitness and health center
Hairdryer available
Hair dresser
Handicap accessible
Ice Maker
Internet - wireless
Ironing facilities
Jacuzzi
Jogging path
Laundry facilities
Licensed bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Office in room available
Pets allowed
Private bathroom in room
Quiet location
Radio in room
Restaurant
Safe in rooms
Sauna
Self controlled heating/cooling system
Shower
Swimming pool - outdoor
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
TV - Free Cable
Travellers cheques accepted
TV room
Voicemail
Airport & Shuttle Information
Complimentary Shuttle Service to-and-from Gerald R. Ford International Airport.
Local Shuttle Info: Complimentary within 3 Mile Radius
Breakfast Information
&More: All day menu with everything from coffee to cocktails
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Yes! Pets are allowed. 15lb limit and placed in designated rooms
Parking Info
Complimentary Parking
Internet / WiFI
Complimentary Wi-Fi in all Sleeping Rooms & Function Space
About Sheraton Hotels and Resorts
The lobby has fully-wired workstations with free Wi-Fi, printing services, morning paper, coffee, and TV
Offers a fitness program with core performance fitness centers, in-room and restaurant dining options, and even has threir own online fitness website with programs, life tips, and personal training
Sheraton Club Level offers guests rooms with more comfort, convenient, and space including breakfast
Sheraton's Sweet Sleeper Bed provides the ultimate comfort with plush mattresses, soft sheets, and hypoallergenic pillows
The Sheraton Hotels and Resorts highlights above are subject to change without notice.
