Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Our Hotel Planner Expert Reviews of Hilton San Francisco Union Square
Our expert planners periodically visit and review the hotels we represent in person.
"The city's largest hotel can provide anything you need!"
Overall Score4.0/5
The Hilton is the largest hotel in San Francisco, and one of the largest hotels on the west coast. They have 3 towers, almost 2000 rooms, and 110000 sq. feet of meeting space. They definitely have the "giant monster hotel" feel, which some groups will love and some will dislike. Everything in the hotel is upscale and highly efficient, from their front desk operations to the layout of their rooms. This is a sharp, crisp hotel for business meetings, possessing every amenity a company could want (upscale, sequestered conference rooms, a fedex center and starbucks in the lobby, ect). They would also be a fine choice for weddings and social celebrations, although they lack the 'romance' and 'frivolity' of many other options in the city. They have a good, central location and a highly professional team. Their large reception room at the very top of the building has the most impressive views of the city I have seen to date (giant windows on all sides). This is a very solid choice for our groups.
Aria T from
27-Sep-2013 Verified Review
Verified Reviews of Hilton San Francisco Union Square
Below are the verified reviews from guests that we have booked recently:
"Different"
Overall Score5.0/5
Relaxed
Paul T. (Individual traveler, booked 1 room), from
08-Sep-2021 Verified Review, stayed from Sun Sep 05 to Mon Sep 06 2021 at a $192.99 average nightly rate.
"Great Hotel"
Overall Score4.0/5
We had a great time. the hotel is very clean, the staff are more then helpful and polite! The location is great for downtown SF. The breakfast in the hotel can be expensive!
Christopher N. (Individual traveler, booked 1 room), from
17-Jun-2019 Verified Review, stayed from Thu Jun 13 to Sun Jun 16 2019 at a $178.69 average nightly rate.
"As expected for the price paid."
Overall Score4.0/5
Hotel is nice, service is great. I was not impressed tho with the front desk soliciting the room upgrade on two different occasions, not mention for a different price each time. I've already booked my room before getting to the hotel. If I wanted to upgrade I would have done so unless you want to upgrade me for free then don't offer it. As well, you need to offer free room wifi.
Katia A. (Individual traveler, booked 1 room), from
29-Apr-2019 Verified Review, stayed from Thu Apr 25 to Mon Apr 29 2019 at a C$256.08 average nightly rate.
"Very well located and the staff are always looking for ways to serve."
Overall Score4.0/5
Great hotel, well located, very good staff willing to serve the hosts. the build and rooms are a bit old, but not surprise in san Francisco.
Rodolfo E. (Individual traveler, booked 1 room), from
17-Apr-2019 Verified Review, stayed from Sun Apr 07 to Fri Apr 12 2019 at a $552.96 average nightly rate.
"Help resolve any issues at hand"
Overall Score4.0/5
It was a fun hotel. Although they need five more people in the Starbucks serving area as well as in the dining room area. Overall, the rooms were cleaned perfectly.
Tom F. (Individual traveler, booked 1 room), from
23-Jul-2014 Verified Review, stayed from Tue Jul 15 to Fri Jul 18 2014 at a $239.00 average nightly rate.
"The Best Hotel Ever"
Overall Score5.0/5
Very comforting and convinent! ps can you make sure I get my Hilton honors points Thanks:)
Erin J. (Individual traveler, booked 1 room), from
18-May-2014 Verified Review
"The Best Hotel Ever"
Overall Score5.0/5
Very comforting and convenient! Thanks.
Erin J. (Individual traveler, booked 1 room), from
18-May-2014 Verified Review
"Concierge Staff is a 5 of 5. Price is better than in Europe."
Overall Score4.0/5
Located in the heart of San Francisco. Close to all major attractions of the city. Principal car rentals just across the street, with multi stories building for parking. Restaurants and stores at a walking distance. Needs a spa and beauty parlor to make it 5 for the wives.
Antonio D. (Individual traveler, booked 1 room), from
10-Mar-2014 Verified Review, stayed from Sun Mar 02 to Fri Mar 07 2014 at a $199.00 average nightly rate.
Summary of Verified Reviews
83
Very Good
Summary of 1,905 reviews
The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.
Very good for traveling with friends. Close to Chinatown. Good for sightseeing and located near shopping areas. Fantastic service. Great pool.
Pool
80/100
30 reviews
Great pool.
Location
80/100
326 reviews
Good location, close to public transport.Accessible by car, but parking is costly.Great sightseeing, restaurants and shopping nearby.
Service
75/100
359 reviews
Great housekeeping with friendly and professional service, but mediocre reception.Great hotel security. Room service could have been improved.Concierge service is average.
Room
67/100
447 reviews
Rooms relatively tidy with great TV's and acceptable beds.Small, outdated rooms in need of better maintenance.Great balconies with pleasant views.Small rooms and poorly cleaned bathrooms.Complaints about furnishing, kitchenettes, and A/C.Shower can be a problem.
Vibe
63/100
101 reviews
Decent vibe. Entrance area is ok. Hotel could use some updating.Relatively friendly Atmosphere. Luxurious Hotel.Hotel is relatively stylish. Good for traveling with friends.Good for business people. Good choice for a city trip.
Cleanliness
62/100
193 reviews
Cleanliness is lacking in rooms and bathrooms.Moderately clean hotel facilities.
Comfort
48/100
149 reviews
Small rooms with comfort and noise issues.Small rooms and poor A/C, but decent beds.
WiFi
43/100
36 reviews
Wifi quality could be improved. Relatively high internet cost.
Value
33/100
147 reviews
Value for money could be better.Pricey food, particularly breakfasts, and expensive WiFi.
Breakfast
33/100
39 reviews
Some complaints about quality and price of breakfast.
Food
30/100
80 reviews
Food and menu are not highly reviewed.Restaurant is expensive with an average dining experience. Bad snacks.
Rated 78/100 based on reviews from families.
Great pool.
Pool
82/100
7 reviews
Great pool.
Service
77/100
82 reviews
Friendly service, and reception was okay.
Location
74/100
100 reviews
Great location. Pricey, inconvenient parking.Good shopping and sightseeing.
Vibe
57/100
21 reviews
Decent vibe. Entrance area is ok. Hotel could use some updating.
Room
55/100
106 reviews
Views are good, menus are average, and rooms are acceptably clean.Small, outdated rooms in need of better maintenance.Small rooms and poorly cleaned bathrooms. Shower can be a problem.
Cleanliness
53/100
54 reviews
Cleanliness is lacking in rooms and bathrooms.Moderately clean hotel facilities.
Comfort
39/100
51 reviews
Less comfortable, small bathrooms and rooms with average beds.
Breakfast
30/100
10 reviews
Breakfast can be improved.
Value
26/100
45 reviews
Value for money could be better.
Food
24/100
24 reviews
Food could be better.
WiFi
23/100
8 reviews
Complaints about WiFi.
Rated 75/100 based on reviews from couples.
Good restaurants & bars in the area. Great shopping.
Location
80/100
28 reviews
Well-located, although unfortunately the parking isn't easy.
Service
74/100
32 reviews
Friendly service, and reception was okay.
Cleanliness
62/100
15 reviews
Room cleanliness is acceptable.
Room
62/100
44 reviews
Rooms are quite clean and beds are standard.Great views but rooms are small and bathrooms not great.
Vibe
56/100
7 reviews
Decent vibe.
Comfort
49/100
19 reviews
Uncomfortable, small rooms, with decent beds.
Value
39/100
17 reviews
Value for money could be better.
Breakfast
35/100
5 reviews
Breakfast can be improved.
Food
35/100
6 reviews
Food could be better.
Rated 71/100 based on reviews from solo travelers.
Location is great. Good service.
Location
85/100
11 reviews
Great location.
Service
75/100
14 reviews
Friendly service.
Room
66/100
21 reviews
Clean enough rooms and wonderful views, but the bathrooms are below average.
Cleanliness
65/100
10 reviews
Room cleanliness is acceptable.
Comfort
52/100
7 reviews
Comfortable.
Value
35/100
8 reviews
Value for money could be better.
Rated 74/100 based on reviews from business travelers.
Friendly service. Fantastic service.
Service
70/100
7 reviews
Fantastic service.
Room
56/100
13 reviews
Room is all right.
Comfort
48/100
5 reviews
More comfort would be nice.
Rated 68/100 based on reviews from all travelers.
Very good for traveling with friends. Close to Chinatown. Good for sightseeing and located near shopping areas. Fantastic service. Great pool.
Location
78/100
7 reviews
Great location.
Service
71/100
5 reviews
Fantastic service.
Room
55/100
9 reviews
Small, but acceptable, rooms.
Comfort
45/100
6 reviews
Small and uncomfortable rooms.
Value
29/100
5 reviews
Value for money could be better.
Rated 75/100 based on reviews from all travelers.
Very good for traveling with friends. Close to Chinatown. Good for sightseeing and located near shopping areas. Fantastic service. Great pool.
Location
84/100
5 reviews
Great location.
Room
61/100
8 reviews
Small, but acceptable, rooms.
Comfort
50/100
5 reviews
Small and uncomfortable rooms.
Rated 77/100 based on reviews from all travelers.
Very good for traveling with friends. Close to Chinatown. Good for sightseeing and located near shopping areas. Fantastic service. Great pool.
Location
81/100
275 reviews
Good location, close to public transport. Pricey, inconvenient parking.Great sightseeing, restaurants and shopping nearby.
Pool
77/100
24 reviews
Great pool.
Service
77/100
314 reviews
Great housekeeping with friendly and professional service, but mediocre reception.Great hotel security. Room service could have been improved.
Room
67/100
390 reviews
So-so beds and rooms, but balconies are nice with great views.Small, outdated rooms in need of better maintenance.Small rooms and poorly cleaned bathrooms.Complaints about furnishing, kitchenettes, and A/C.Shower can be a problem.
Cleanliness
64/100
171 reviews
Cleanliness is lacking in rooms and bathrooms.Moderately clean hotel facilities.
Comfort
48/100
126 reviews
Small rooms with comfort and noise issues.Small rooms and poor A/C, but decent beds.
WiFi
43/100
28 reviews
Wifi quality could be improved. Relatively high internet cost.
Breakfast
37/100
29 reviews
Breakfast is reasonably priced, but not exceptional.
Value
33/100
124 reviews
Value for money could be better. Acceptable breakfast prices.Food is a bit overpriced. Relatively high internet cost.
Food
33/100
69 reviews
Food and menu are not highly reviewed.Food is pricey and snacks are subpar.
Rated 77/100 based on reviews from families.
Great pool.
Pool
82/100
7 reviews
Great pool.
Wellness Area
80/100
5 reviews
Great wellness & sports facilities.
Service
78/100
67 reviews
Friendly service, and reception was okay.
Location
77/100
74 reviews
Great location. Pricey, inconvenient parking.Good shopping and sightseeing.
Amenities
65/100
38 reviews
Okay buildings and entrance area.
Cleanliness
60/100
42 reviews
Room cleanliness is acceptable. Moderately clean hotel facilities.
Room
58/100
80 reviews
Views are good, menus are average, and rooms are acceptably clean.Poorly maintained, old, small rooms with poor bathrooms.Shower can be a problem.
Vibe
56/100
19 reviews
Decent vibe. Entrance area is ok. Hotel could use some updating.
Comfort
41/100
41 reviews
Uncomfortable, small rooms, with decent beds.
Value
27/100
35 reviews
Value for money could be better.
Food
24/100
21 reviews
Food could be better.
Rated 69/100 based on reviews from couples.
Good restaurants & bars in the area. Great shopping.
Location
81/100
26 reviews
Well-located, although unfortunately the parking isn't easy.
Service
75/100
28 reviews
Friendly service, and reception was okay.
Cleanliness
62/100
15 reviews
Room cleanliness is acceptable.
Room
62/100
41 reviews
Rooms are quite clean and beds are standard.Great views but rooms are small and bathrooms not great.
Comfort
48/100
17 reviews
Uncomfortable, small rooms, with decent beds.
Value
39/100
16 reviews
Value for money could be better.
Food
35/100
5 reviews
Food could be better.
Breakfast
35/100
5 reviews
Breakfast can be improved.
Rated 71/100 based on reviews from solo travelers.
Location is great. Good service.
Location
85/100
10 reviews
Great location.
Service
77/100
13 reviews
Friendly service.
Room
66/100
17 reviews
Fairly clean rooms, but inadequate bathrooms.
Cleanliness
65/100
9 reviews
Room cleanliness is acceptable.
Comfort
52/100
7 reviews
Comfortable.
Value
36/100
5 reviews
Value for money could be better.
Rated 66/100 based on reviews from business travelers.
Friendly service. Fantastic service.
Service
69/100
6 reviews
Service is adequate.
Room
55/100
12 reviews
Room is all right.
Comfort
48/100
5 reviews
More comfort would be nice.
Rated 76/100 based on reviews from all travelers.
Very good for traveling with friends. Close to Chinatown. Good for sightseeing and located near shopping areas. Fantastic service. Great pool.
Location
76/100
27 reviews
Well-located, although unfortunately the parking isn't easy.
Service
71/100
22 reviews
Friendly service, and reception was okay.
Cleanliness
66/100
12 reviews
Quite clean.
Room
62/100
21 reviews
Small, but acceptable, rooms.
Comfort
48/100
10 reviews
Small and uncomfortable rooms.
Value
31/100
11 reviews
Value for money could be better.
Food
26/100
5 reviews
Food could be better.
Rated 77/100 based on reviews from families.
Fantastic service. Great location.
Location
76/100
15 reviews
Well-located, although unfortunately the parking isn't easy.
Service
71/100
10 reviews
Friendly service.
Cleanliness
61/100
7 reviews
Quite clean.
Room
58/100
13 reviews
Small, but acceptable, rooms.
Comfort
46/100
6 reviews
Small and uncomfortable rooms.
Value
32/100
6 reviews
Value for money could be better.
Customer Reviews of Hilton San Francisco Union Square
4.0 of 5Overall
3.9 of 5Amenities
4.2 of 5Cleanliness
4.2 of 5Comfort
4.1 of 5Condition
4.1 of 5Neighborhood
4.1 of 5Service
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
A stay at Hilton San Francisco Union Square places you in the heart of San Francisco, a 1-minute drive from Westfield San Francisco Centre and 9 minutes from Ferry Building. This 4-star hotel is 1.7 mi (2.8 km) from Lombard Street and 1.9 mi (3 km) from Painted Ladies.
Enjoy American cuisine at Urban Tavern, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Relax with a refreshing drink at one of the 3 bars/lounges. Full breakfasts are available daily from 6 AM to 10 AM for a fee.
Make yourself at home in one of the 1921 guestrooms featuring refrigerators and flat-screen televisions. Satellite programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Distances are displayed to the nearest 0.1 mile and kilometer.
SHN Curran Theatre - 0.2 km / 0.1 mi Westfield San Francisco Centre - 0.4 km / 0.3 mi Warfield Theater - 0.5 km / 0.3 mi Golden Gate Theatre - 0.6 km / 0.4 mi Great American Music Hall - 0.8 km / 0.5 mi Grace Cathedral - 0.9 km / 0.5 mi SF Masonic Auditorium - 0.9 km / 0.5 mi San Francisco Museum of Modern Art - 1 km / 0.6 mi San Francisco Federal Building - 1 km / 0.6 mi Van Ness Avenue - 1.1 km / 0.7 mi Orpheum Theater - 1.1 km / 0.7 mi Moscone Convention Center - 1.1 km / 0.7 mi Asian Art Museum of San Francisco - 1.1 km / 0.7 mi 555 California Street - 1.3 km / 0.8 mi The Regency Ballroom - 1.3 km / 0.8 mi
The nearest airports are: San Francisco Intl. Airport (SFO) - 22.5 km / 14 mi Oakland Intl. Airport (OAK) - 30.8 km / 19.1 mi Concord, CA (CCR-Buchanan Field) - 47.3 km / 29.4 mi
The preferred airport for Hilton San Francisco Union Square is San Francisco Intl. Airport (SFO).
Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in San Francisco? This hotel has facilities measuring 160000 square feet (14864 square meters), including conference space. Self parking (subject to charges) is available onsite.
Enjoy recreational amenities such as a 24-hour health club and an outdoor pool. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Green Sustainability
We are committed to environmentally sound and earth-friendly sustainable practices in our operational activities, energy and water conservation, recycling, composting and purchasing.Recycling programHilton San Francisco is working hard to maximize our recycling efforts both in room and behind the scenes!•From batteries to bulbs we recycle over 271 tons per year•We recycle over 777 tons of cardboard, paper, cans, plastic each year•We donate in excess of 33 tons of supplies and equipment each year•Over 29.8 tons of grease are turned into bio-fuel each year•We encourage guests to recycle in-room with paper recycling bagsEarth Friendly practices•Hotel-wide use of non-toxic cleaning products•Hotel-wide use of water-based paints•Hotel-wide use of recycled content and biodegradable products•Organic and locally farmed produce, dairy, meats and seafood menus available•Donation of excess supplies, equipment and foodWithin our communitySan Francisco is home to some of the world’s most innovative environmental legislature and initiatives•SF-forward – environmental agenda that includes plans for a carbon neutral city government.•Climate Action Plan – Plan to reduce greenhouse gas emissions to 20% below 1990 levels by 2012•Sustainability Plan – developed 1996 outlining key environmental ideas, most having been implemented over the past decade.Organizations & Awards•Hilton San Francisco is an Energy-Star rated hotel•Partner-Member of Business Council for Climate Change•Lead Hotel & Founder of Hotel/Non-Profit Collaborative•Building Owner Managers’ Association (BOMA) Recycling and Earth Awards Task Force•Golden Dumpster Award – City of San Francisco Green Meeting Industry Council•Green Lodging Leadership Status – State of California•Corporate Recycler of the Year (CORY) Award winner
Amenities / Features
Check In: 3:00 PM
Check Out: 11:00 AM
Gift shops or newsstand
Dry cleaning/laundry service
Conference space size (meters) - 14864
Limo or town car service available
Free WiFi
Number of bars/lounges - 1
Braille or raised signage
Number of outdoor pools - 1
Assistive listening devices available
In-room accessibility
Wheelchair accessible parking
Roll-in shower
Tours/ticket assistance
Accessible bathroom
Wheelchair-accessible lounge
Wheelchair-accessible on-site restaurant
Multilingual staff
Electric car charging station
Breakfast available (surcharge)
Wheelchair-accessible meeting spaces/business center
Coffee/tea in common areas
Number of coffee shops/cafes - 1
Laundry facilities
Elevator
Fitness facilities
Wheelchair accessible (may have limitations)
Ballroom
Wheelchair-accessible concierge desk
Number of buildings/towers - 3
Year Built - 1964
Total number of rooms - 1921
Number of floors - 46
Professional property host/manager
LGBTQ friendly
Food and water bowls
Wheelchair-accessible van parking
Meeting rooms
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Free newspapers in lobby
Wedding services
24-hour health club
Luggage storage
Express check-out
Porter/bellhop
Business center
24-hour front desk
Number of restaurants - 1
Safe-deposit box at front desk
Smoke-free property
Snack bar/deli
Conference space
Self parking (surcharge)
Valet parking (surcharge)
Computer station
ATM/banking
Wheelchair accessible path of travel
Conference space size (feet) - 160000
Concierge services
Airport & Shuttle Information
SFO- 14 miles - accessible by shuttle $14.00 per person each way or Bay Area Rapit Transit $4.95 each way, taxi is $35-40.00 each wayOAK- 18 miles each way; Shuttle $20-$22, BART $5.20 each way; Taxi $60-$65
Airport Shuttle? Sorry, no airport shuttle available.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Pet maximum weight in lb is 75
Pet maximum weight in kg is 34
Service animals are allowed
Service animals are exempt from fees/restrictions
Only dogs are allowed
Pets allowed
Service animals allowed: YesPets allowed: YesDeposit: $50.00 (Non-Refundable)Maximum Weight: 75 lbsOther Pet Services: Max of 2 Dogs per room / 75lbs each
Misc Fees / Policies
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Fee for full breakfast: USD 48.66 for adults and USD 18.72 for children (approximately)
Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
Self parking fee: USD 66.12 per night
Valet parking fee: USD 79.80 per night (in/out privileges)
Pet fee: USD 50.00 per accommodation, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability, amount varies)
Rollaway bed fee: USD 25.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.
Contactless check-out is available.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Cleaning Policies
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Staff temperature checks are conducted regularly
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Masks are compulsory at the property
Property confirms they are implementing enhanced cleaning measures
About Hilton Hotels and Resorts
Bed & Breakfast Packages for two at select locations
Have serenity beds made by Serta and Peter Thomas Roth hair & skincare bath amenities
Pre-arrival planning services
Pet Friendly Program
The Hilton Hotels and Resorts highlights above are subject to change without notice.
