Cleaning Policy: To review the latest Health and Safety standards for the Park Lane Hotel, please visit the hotel's site click "COVID-19" in the menu bar.
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"Great Hotel Great Staff."
Overall Score4.0/5
Highly Recommended
Michael G. (Individual traveler, booked 1 room), from
01-Feb-2021 Verified Review, stayed from Tue Jan 26 to Fri Jan 29 2021 at a $79.99 average nightly rate.
"Pleasant"
Overall Score4.0/5
Bathrooms need updating. Coffee bar in lobby had excellent speedy service. The bar on 2nd floor needs to serve food later. The waiter staff not friendly. Need another bar area for steins in lobby to sit and visit. The bar area at Parker hotel next to le meridian is great We went there and Ritz.
Rita O. (Individual traveler, booked 1 room), from
05-Jan-2020 Verified Review, stayed from Thu Jan 02 to Sun Jan 05 2020 at a $113.40 average nightly rate.
"Bathrooms need update. And kitchen / bar area should serve food late."
Overall Score4.0/5
We went to Ritz because park lane bar did not serve food late.
Madeline O. (Individual traveler, booked 1 room), from
05-Jan-2020 Verified Review, stayed from Thu Jan 02 to Sun Jan 05 2020 at a $96.61 average nightly rate.
"Antiquated and Outdated."
Overall Score2.0/5
No in room refrigerator, minibar or coffee maker. No video on demand system or automated check out.. burnt carpets with cigarette burns and plumbing that was suspect. Loud, antiquated temperature control unit. They should gut the entire property, the location is far too good to ruin it with this eye sore.
Mark F. (Individual traveler, booked 1 room), from
10-Jun-2019 Verified Review, stayed from Tue Jun 04 to Thu Jun 06 2019 at a $481.39 average nightly rate.
"Good Area"
Overall Score3.0/5
I usually stay in the same area. It was acceptable. the Telephone was okay, but the Wi-Fi didn't work half the time.
Mark S. (Individual traveler, booked 1 room), from
24-Jan-2015 Verified Review
Summary of Verified Reviews
82
Very Good
Summary of 1,397 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Good location, close to public transport."Near city centre with great sightseeing and nearby restaurants.Pricey, inconvenient parking.
WiFi
86/100
8 reviews
"Good internet service. Average wifi quality."
Service
73/100
332 reviews
"Service is professional and friendly."Reception and housekeeping are average, but management is not great.Room service could have been improved.Concierge service could be more helpful.
Room
65/100
484 reviews
"Decent, spacious rooms with comfy beds and excellent views."Outdated rooms with complaints about minibars, A/C, and cleanliness.Small rooms and poorly cleaned bathrooms.Rooms lacking maintenance, with poor quality kitchenettes, furniture and TV's.Shower can be a problem.
Cleanliness
47/100
163 reviews
"Bathrooms and rooms are untidy."Hotel facilities could use a good clean.
Food
44/100
48 reviews
"Food could be better. Great menu."
Breakfast
44/100
32 reviews
"Some complaints about quality and price of breakfast."
Vibe
43/100
142 reviews
"Atmosphere is friendly but the vibe is low."Hotel could use some updating. Hotel is relatively stylish.Entrance area is not particularly attractive. Luxury hotel.Nice for romantic trips. Good for business people.
Amenities
42/100
156 reviews
"Older facilities and unpleasant entrance area."Unspectacular architecture. Elevator is ok.
Wellness Area
30/100
14 reviews
"Poorly reviewed fitness area."
Rated 77/100 based on reviews from families.
"Terrific location. Good service."
Location
93/100
102 reviews
"Good location, close to public transport."Near to downtown with good options for sightseeing.
Service
72/100
65 reviews
"Friendly and professional service with decent reception and housekeeping."Room service could have been improved.
Room
67/100
107 reviews
"Insufficiently maintained rooms with poor furniture."Amply-sized rooms with excellent beds and superb views.Bathrooms and bedrooms are poorly cleaned and a bit old.Shower can be a problem.
Breakfast
44/100
8 reviews
"Breakfast can be improved."
Amenities
44/100
37 reviews
"Poorly reviewed buildings and an uninspiring entrance area."Unspectacular architecture.
Food
42/100
9 reviews
"Food could be better."
Cleanliness
41/100
29 reviews
"Bathrooms and rooms are untidy."Hotel facilities could use a good clean.
Vibe
37/100
33 reviews
"Vibe is not too good. Hotel could use some updating."Hotel is relatively stylish.Entrance area is not particularly attractive.
Rated 80/100 based on reviews from couples.
"Near city centre. Great view."
Location
95/100
36 reviews
"Great location."
Service
73/100
33 reviews
"Welcoming service and reception and housekeeping are alright."
Room
59/100
52 reviews
"Average sized rooms with great views and comfortable beds."Poorly cleaned, old rooms and bathrooms.Poorly maintained rooms with subpar furnishing and minibars.
Value
53/100
11 reviews
"Fairly good value for money."
Cleanliness
46/100
16 reviews
"Rooms could be cleaner."
Food
41/100
10 reviews
"Food could be better."
Amenities
38/100
17 reviews
"Hotel buildings could use some improvement. Unspectacular architecture."
Breakfast
36/100
5 reviews
"Breakfast can be improved."
Vibe
34/100
20 reviews
"Vibe is not too good. Hotel could use some updating."Hotel is relatively stylish.
Rated 73/100 based on reviews from solo travelers.
"Friendly atmosphere. Professional service."
Location
96/100
13 reviews
"Great location."
Comfort
68/100
13 reviews
"Spacious, moderately comfortable rooms with excellent beds, but noise problems."
Service
67/100
11 reviews
"Service is average, but very friendly."
Room
62/100
18 reviews
"Standard, large rooms with superb beds but substandard bathrooms."
Amenities
48/100
6 reviews
"Hotel buildings could use some improvement."
Vibe
45/100
10 reviews
"Vibe is not too good."
Rated 80/100 based on reviews from business travelers.
"Friendly service. Comfortable beds."
Location
96/100
11 reviews
"Great location."
Service
73/100
10 reviews
"Fantastic service."
Room
47/100
15 reviews
"Room needs to be improved."
Cleanliness
47/100
5 reviews
"Could use a good cleaning."
Amenities
44/100
6 reviews
"Hotel buildings could use some improvement."
Vibe
37/100
8 reviews
"Vibe is not too good. Hotel could use some updating."
Rated 86/100 based on reviews from all travelers.
"Good luxury hotel. Great location."
Location
96/100
12 reviews
"Great location."
Service
75/100
8 reviews
"Friendly service."
Comfort
72/100
7 reviews
"Comfortable rooms and beds."
Room
61/100
15 reviews
"Rooms with great views and excellent beds."
Vibe
34/100
5 reviews
"Vibe is not too good. Hotel could use some updating."
Rated 81/100 based on reviews from all travelers.
"Good luxury hotel. Great location."
Location
96/100
9 reviews
"Great location."
Room
64/100
9 reviews
"Room is all right."
Rated 76/100 based on reviews from all travelers.
"Good luxury hotel. Great location."
Location
95/100
301 reviews
"Good location, close to public transport."Near city centre with great sightseeing and nearby restaurants.Pricey, inconvenient parking.
WiFi
84/100
7 reviews
"Good internet service."
Service
74/100
287 reviews
"Service is professional and friendly."Reception and housekeeping are average, but management is not great.Room service could have been improved.Concierge service could be more helpful.
Room
65/100
389 reviews
"Average rooms, poorly cleaned and maintained."Amply-sized rooms with excellent beds and superb views.Small rooms and poorly cleaned bathrooms.Old rooms with complaints about the furniture, minibars, and A/C.Shower can be a problem.
Bar
52/100
24 reviews
"Standard bar."
Food
48/100
40 reviews
"Food could be better. Great menu."
Vibe
47/100
107 reviews
"Atmosphere is friendly but the vibe is low."Hotel could use some updating. Hotel is relatively stylish.Entrance area is not particularly attractive.
Cleanliness
46/100
146 reviews
"Bathrooms and rooms are untidy."Hotel facilities could use a good clean.
Amenities
42/100
138 reviews
"Older facilities and unpleasant entrance area."Unspectacular architecture. Elevator is ok.
Breakfast
42/100
23 reviews
"Breakfast can be improved."
Wellness Area
30/100
14 reviews
"Poorly reviewed fitness area."
Rated 74/100 based on reviews from families.
"Near city centre."
Location
92/100
78 reviews
"Great location. Near to downtown with good options for sightseeing."
Service
76/100
55 reviews
"Friendly service, and reception was okay."Room service could have been improved.
Room
66/100
85 reviews
"Insufficiently maintained rooms with poor furniture."Amply-sized rooms with excellent beds and superb views.Bathrooms and bedrooms are poorly cleaned and a bit old.
Amenities
46/100
33 reviews
"Poorly reviewed buildings and an uninspiring entrance area."Unspectacular architecture.
Food
44/100
5 reviews
"Food could be better."
Breakfast
43/100
6 reviews
"Breakfast can be improved."
Cleanliness
42/100
24 reviews
"Bathrooms and rooms are untidy."Hotel facilities could use a good clean.
Vibe
38/100
26 reviews
"Vibe is not too good. Hotel could use some updating."Hotel is relatively stylish.Entrance area is not particularly attractive.
Rated 77/100 based on reviews from couples.
"Terrific location."
Location
96/100
25 reviews
"Great location."
Service
70/100
23 reviews
"Friendly service and acceptable reception."
Room
59/100
34 reviews
"Average sized rooms with great views and comfortable beds."Poorly cleaned rooms and unsightly furniture.
Cleanliness
46/100
14 reviews
"Rooms could be cleaner."
Food
43/100
9 reviews
"Food could be better."
Amenities
36/100
13 reviews
"Hotel buildings could use some improvement."
Vibe
33/100
11 reviews
"Vibe is not too good. Hotel could use some updating."
Rated 79/100 based on reviews from solo travelers.
"Professional service. Spacious rooms."
Location
96/100
6 reviews
"Great location."
Service
67/100
8 reviews
"Service is adequate."
Comfort
67/100
7 reviews
"Comfortable."
Room
60/100
9 reviews
"Room is all right."
Vibe
44/100
7 reviews
"Vibe is not too good."
Rated 81/100 based on reviews from business travelers.
"Friendly service."
Location
96/100
8 reviews
"Great location."
Service
73/100
8 reviews
"Fantastic service."
Room
50/100
11 reviews
"Room needs to be improved."
Amenities
44/100
6 reviews
"Hotel buildings could use some improvement."
Vibe
39/100
6 reviews
"Vibe is not too good."
Rated 75/100 based on reviews from all travelers.
"Good luxury hotel. Great location."
Location
94/100
33 reviews
"Great location with excellent sightseeing."
Service
71/100
18 reviews
"Friendly service."
Comfort
60/100
14 reviews
"Rooms are big and moderately comfortable."
Value
59/100
11 reviews
"Fairly good value for money."
Room
59/100
31 reviews
"Big enough rooms with awesome views."Outdated rooms and bathrooms not up to standard.
Cleanliness
48/100
7 reviews
"Could use a good cleaning."
Amenities
41/100
10 reviews
"Hotel buildings could use some improvement."
Vibe
36/100
13 reviews
"Vibe is not too good. Hotel could use some updating."
Rated 77/100 based on reviews from couples.
"Friendly service. Fantastic service."
Location
93/100
5 reviews
"Great location."
Service
77/100
7 reviews
"Fantastic service."
Room
55/100
8 reviews
"Room is all right."
Vibe
38/100
5 reviews
"Vibe is not too good."
Rated 74/100 based on reviews from families.
"Great view. Great location."
Location
96/100
9 reviews
"Great location."
Room
60/100
8 reviews
"Room is all right."
Rated 78/100 based on reviews from all travelers.
"Good luxury hotel. Great location."
Location
97/100
20 reviews
"Great location."
Comfort
69/100
12 reviews
"Rooms are big and moderately comfortable."
Room
59/100
18 reviews
"Big, decent rooms."
Value
58/100
5 reviews
"Fairly good value for money."
Vibe
32/100
6 reviews
"Vibe is not too good. Hotel could use some updating."
Rated 72/100 based on reviews from families.
"Great location."
Location
96/100
5 reviews
"Great location."
Customer Reviews of Park Lane New York
3.8 of 5Overall
3.6 of 5Amenities
3.9 of 5Cleanliness
3.9 of 5Comfort
3.5 of 5Condition
4.7 of 5Neighborhood
4.0 of 5Service
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
A stay at Park Lane New York places you in the heart of New York, steps from Central Park and 5th Avenue. This 4-star hotel is 0.4 mi (0.6 km) from Columbus Circle and 0.4 mi (0.7 km) from Museum of Modern Art.
Enjoy American cuisine at Rose Lane Grab & Go, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:00 AM to 11:30 AM for a fee.
Make yourself at home in one of the 610 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free international calls.
Distances are displayed to the nearest 0.1 mile and kilometer.
Central Park - 0.1 km / 0.1 mi 5th Avenue - 0.1 km / 0.1 mi Madison Avenue - 0.4 km / 0.2 mi Carnegie Hall - 0.6 km / 0.4 mi Columbus Circle - 0.6 km / 0.4 mi Museum of Modern Art - 0.7 km / 0.4 mi Radio City Music Hall - 0.8 km / 0.5 mi St. Patrick's Cathedral - 0.9 km / 0.6 mi Central Park Zoo - 0.9 km / 0.6 mi Top of the Rock - 1 km / 0.6 mi Broadway Theatre - 1 km / 0.6 mi Rockefeller Center - 1 km / 0.6 mi Lincoln Center - 1.2 km / 0.7 mi Times Square - 1.2 km / 0.8 mi Metropolitan Opera House - 1.2 km / 0.8 mi
The nearest airports are: John F. Kennedy International Airport (JFK) - 26.6 km / 16.5 mi Liberty Intl. Airport (EWR) - 27.9 km / 17.4 mi LaGuardia Airport (LGA) - 12 km / 7.5 mi New York, NY (NYS-Skyports Seaplane Base) - 5.2 km / 3.2 mi Teterboro, NJ (TEB) - 20.2 km / 12.6 mi
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in New York? This hotel has facilities measuring 1500 square feet (139 square meters), including conference space.
Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including complimentary wireless Internet access.
Green Sustainability
N/A
Amenities / Features
Check In: 4:00 PM
Check Out: 12:00 PM
Minimum age of oldest guest: 21
Dry cleaning/laundry service
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Number of meeting rooms - 4
Wheelchair-accessible path to elevator
Conference space size (meters) - 139
Valet for wheelchair-equipped vehicle
Wheelchair-accessible registration desk
Free WiFi
Number of bars/lounges - 1
Wheelchair-accessible public washroom
Braille or raised signage
Well-lit path to entrance
Assistive listening devices available
In-room accessibility
Wheelchair accessible parking
Stair-free path to entrance
Roll-in shower
Year Built - 1971
Total number of rooms - 610
Number of floors - 46
Professional property host/manager
No cribs (infant beds) available
No rollaway/extra beds available
Expedia Local Expert concierge
Accessible bathroom
24-hour fitness facilities
Express check-out
Visual alarms in hallways
Multilingual staff
24-hour front desk
Wheelchairs available on site
Breakfast available (surcharge)
Number of restaurants - 2
Wheelchair-accessible meeting spaces/business center
Smoke-free property
Number of coffee shops/cafes - 1
Elevator
Conference space
Valet parking (surcharge)
Wheelchair accessible path of travel
Conference space size (feet) - 1500
24-hour business center
Airport & Shuttle Information
LGA 7 miles/20 minutes, JFK/17 miles 30 minutes, Newark/16 miles 30 minutes
Local Shuttle Info: NA
Breakfast Information
Food and Beverage outlets are currently closed due to renovation project. Re opening date expected in early September 2021.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Service animals are allowed
Service animals are exempt from fees/restrictions
Only dogs are allowed
Pets allowed
$150 non-refundable free for cats and dogs only up to a maximum weight of 40 lbs. Guests are required to sign a pet waiver upon check in.
Parking Info
Valet Parking is available for $65 daily.
Internet / WiFI
Our Facilities Fee offers the following amenities:- Wireless Internet for up to 6 Devises -Hospitality Reception each evening of your stay (5 pm to 7 pm), including hors d'oeuvres, wine, beer, bottled water, soft drinks and snacks.-All local, long distance and international phone calls-Unlimited use of our 24/7 Fitness Center with treadmills, bikes, elliptical machines and free weights-Unlimited use of our Business Center -Luggage Storage until 11:00 PM***Please note that for group bookings of 10 or more rooms, we offer a discounted Facilities Fee.
Misc Fees / Policies
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Breakfast fee: between USD 10 and USD 50 for adults, USD 10 and USD 50 for children (approximately)
Valet parking fee: USD 65.00 per day
Pet fee: USD 250 per accommodation, per stay
Service animals are exempt from fees
A late check-out fee will be charged
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property:
Deposit: USD 150 per accommodation, per night
Resort fee: USD 40.15 per accommodation, per night
The resort fee includes:
Fitness center access
Business center/computer access
Internet access
Phone calls
Concierge service
We have included all charges provided to us by the property.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
A car is not required for transportation to and from this property.
Free in-room WiFi has a 6-device limit.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
Contactless check-in and contactless check-out are available.
This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Cleaning Policies
To review the latest Health and Safety standards for the Park Lane Hotel, please visit the hotel's site click "COVID-19" in the menu bar.
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Individually-wrapped food options are available for breakfast
Staff temperature checks are conducted regularly
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Essential workers only - NO
Property confirms they are implementing enhanced cleaning measures
Seasonality of Hotel Rates at Park Lane Hotel
The chart above shows seasonality of prices for both group prices and the best individual traveler rates our rate checker could find at the time the group bid was submitted. The lowest group/meeting discount shown is 21.9% in January 2021 and the highest average individual rate is $542 in the month of September 2021. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Park Lane Hotel in a month when rates are lower.
"Thank you, everything went very well and I have recommended your site to several people and I will use you next time I have to make a group booking. You made my job so easy, it was so nice having hotels send bids to me instead of me spending hours calling hotels." J.A. - Mount Pleasant, SC
