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Crowne Plaza Louisville Airport Expo Center An Ihg Hotel

830 Phillips Lane, Louisville, KY 40209 US near Exit 131b a on I-65 (~0.7mi)
View Map Reservations: +1-800-760-7718
3.5 Star Property Near Kentucky Kingdom
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Average
3.5/5

Based on 828 guest reviews

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  • Free RV, bus, truck parking
  • Free WiFi
  • Free airport transportation
  • Bar/lounge
  • Fitness facilities
  • Pool hoist on site
  • Wheelchair-accessible pool
  • 24-hour fitness facilities
  • Free self parking
Select Your Room:
10/21/2021 - 10/22/2021
Searching all hotel inventory networks
7 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Crowne Plaza Louisville Airport Expo Center An Ihg Hotel

Below are the verified reviews from guests that we have booked recently:
"It is a beautiful hotel. The staff was very friendly at the blue horse."
Overall Score5.0/ 5
Recommend to anyone.
(Group coordinator, booked 2 rooms), from US flag
17-Aug-2021 Verified Review, stayed from Sat Aug 14 to Sun Aug 15 2021 at a $128.99 average nightly rate.
"Checking in was easy and quick."
Overall Score5.0/ 5
Room was nice and comfortable. I did notice no refrigerator.
(Individual traveler, booked 1 room), from US flag
05-Aug-2021 Verified Review, stayed from Sat Jul 31 to Sun Aug 01 2021 at a $174.99 average nightly rate.
"Staff was very good."
Overall Score4.0/ 5
very friendly and helpful staff especially Debbie, so nice.
(Individual traveler, booked 1 room), from US flag
13-Jul-2021 Verified Review, stayed from Sun Jul 11 to Mon Jul 12 2021 at a $161.99 average nightly rate.
"Microwave and fridge."
Overall Score3.0/ 5
Small Room Microwave and fridge is a necessary thing for a family. even if they stay for a night only.
(Individual traveler, booked 1 room), from US flag
26-Mar-2021 Verified Review, stayed from Fri Mar 26 to Sat Mar 27 2021 at a $142.99 average nightly rate.
"Dirty and unsanitary."
Overall Score1.0/ 5
Upon arrival to the hotel, we had to call The front desk before even Unpacking to have them reclean the bathroom floor because there was pubic hair all over the floor. The same day my husband found a smelly bag of trash in the ice room and again two days later it was still there, it wasn’t removed until he called the front desk to have it removed cause it was stinking up the entire hall and wofting into our room. With two days left before checkout we decided we had enough when the pool closed at two pm on a Sunday afternoon for the rest of the week. We were told upon making the reservation that the pool was open 10a 10p daily and also that it was an indoor pool, neither of these were true. So upon leaving and packing our bags we also found a beer bottle top and a child’s sock Under the edge of the bed, neither of which belonged to us. The room was filthy, carpet was dirty, dust everywhere and the phone on the bedside desk looked like no one had wiped it down in months ! We were very displeased with this hotel and will NEVER be back. It was a terrible experience. Customer service was also very lacking and unhelpful. The only person that was even remotely helpful was Dara who works in the hotel restaurant where we ate the first night we were there. NEVER AGAIN!
(Individual traveler, booked 1 room), from US flag
21-Sep-2020 Verified Review, stayed from Fri Sep 18 to Tue Sep 22 2020 at a $75.58 average nightly rate.
"Fire drill but still good!"
Overall Score4.0/ 5
Second year of staying at this hotel for the Cheer Derby event at the expo center and we are pleased with the rooms, the restaurant and the parking. Unfortunately we did have to evacuate the hotel after going to sleep, being ushered outside in below freezing weather then finally getting back inside and waiting in long lines for elevators up to our floor was no fun (elderly family members couldn’t climb the stairs back up). We heard it was due to teenagers smoking in a room so it was no fault of the hotel and the staff handled it very well. The lifeguard stayed outside with us and held the door for everyone to go back inside when the building was cleared. We did feel that the piles of laundry and trash left in the hallways between checking in at 3:30 and when we went down for the fire drill after 10PM should have been handled, but they disappeared in the night and were gone in the morning. Nice hotel, we will be back. But hopefully never have to endure a fire drill again!
(Individual traveler, booked 1 room), from US flag
01-Mar-2020 Verified Review, stayed from Fri Feb 28 to Sun Mar 01 2020 at a $124.00 average nightly rate.
"Awesome hotel, comfortable beds and great pool area."
Overall Score5.0/ 5
One of the best hotels I have stayed at. l love the proximity to the expo center. A+ rating for sure!
(Individual traveler, booked 1 room), from US flag
17-Sep-2019 Verified Review, stayed from Sat Sep 14 to Sun Sep 15 2019 at a $163.06 average nightly rate.
"Overbooked, Under Staffed, Hot."
Overall Score2.0/ 5
Ridculously long lines to check in. Rooms not ready at check in. Hotel promised text notification when room was ready, but never received and had to call and check ourselves several hours later. When picking up up keys after room was ready, had to wait in long line again. Room was nice, but extremely warm. Set air conditioning temp as low as it would go. It ran all night and never lowered the room temp.
(Individual traveler, booked 1 room), from US flag
16-Apr-2019 Verified Review, stayed from Sat Apr 13 to Sun Apr 14 2019 at a $170.86 average nightly rate.
"Very Close to expo."
Overall Score3.0/ 5
Blankets were thin and waffle pattern was not comfortable and room was cold compared to other hotels. Front desk gal didn’t know how to change the setting on shower head and sounded put off by my question. I figured it out on my own. Traci at the front desk was great!
(Individual traveler, booked 1 room), from US flag
09-Dec-2018 Verified Review, stayed from Fri Dec 07 to Sun Dec 09 2018 at a $122.00 average nightly rate.
"Staff was not Friendly nor Helpful."
Overall Score3.0/ 5
Arrived at 7 pm and it took one 1/2 hours to check-in. Lines were long and they had one person working for most of that time. Rooms were clean though. Our stay was during the State Fair and on Saturday when several hotel guests were trying to get to the Alabama concert (in the rain) and the shuttle was not running. We waited for about 30 min. and when a shuttle arrived he said he could only take guests to the airport. There was not one person waiting to go to the airport although there was a large group going to the concert. He parked the shuttle and refused to run it. We finally were able to get a taxi. The Executive West (as this hotel was previously called) would not have treated guests this way. NOT VERY IMPRESSED!
(Individual traveler, booked 1 room), from US flag
15-Sep-2014 Verified Review
"Very Good Stay"
Overall Score4.0/ 5
I will stay again for sure.
(Individual traveler, booked 1 room), from US flag
06-Sep-2014 Verified Review
"Absolutely one of the cleanest hotels I have stayed at"
Overall Score5.0/ 5
This hotel was absolutely wonderful. It was clean and the room was fantastic. I expected a normal two bedroom, but was pleasantly surprised. We not only had a room with two queen beds, but an adjoining room which was the parlor with a pull down murphy bed and a 1/2 bath. What a pleasant surprise! I would definitely stay here again!
(Individual traveler, booked 1 room), from US flag
12-Dec-2013 Verified Review, stayed from Wed Dec 11 to Thu Dec 12 2013 at a $117.49 average nightly rate.

Summary of Verified Reviews

81
Good

Summary of 1,453 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 81/100 based on reviews from all travelers.

"Good airport hotel. Good for sightseeing and close to the airport. Fantastic service."

Location

91/100
119 reviews

"Great location with excellent sightseeing." Good car access, but so-so parking. Good access to airport.

Wellness Area

83/100
10 reviews

"Awesome wellness and fitness areas."

Service

70/100
289 reviews

"Friendly, professional service, especially in the restaurant, but lower quality housekeeping." Guests complain about reception staff and management. Good shuttle service. Booking process is sufficient. Room service could have been improved. Hotel security can be an issue.

Breakfast

66/100
53 reviews

"Affordable, fairly tasty breakfasts."

Room

56/100
365 reviews

"Rooms outdated with poor minibars, but beds are acceptable." Big rooms, although there are complaints about cleanliness. The rooms need maintenance with poor A/C, furniture, and bathrooms. Bathrooms are large but with substandard cleaning. Shower was ok.

Cleanliness

51/100
207 reviews

"Quite clean. Rooms and bathrooms are untidy, but pool area is clean." Hotel facilities could use a good clean.

Amenities

38/100
110 reviews

"Old facilities and poor entrance area, but okay hotel grounds." Elevator in need of updating.

WiFi

26/100
6 reviews

"Wifi quality could be improved."

Rated 74/100 based on reviews from families.

"Good accessibility by car. Good access to airport."

Location

89/100
30 reviews

"Great location and easy parking."

Breakfast

70/100
14 reviews

"Great and affordable breakfast."

Service

70/100
65 reviews

"Great service, but bad reception." Friendly service, especially in the restaurant.

Value

64/100
20 reviews

"Fairly good value for money. Fair breakfast prices."

Room

56/100
91 reviews

"Well-sized, typical rooms with mediocre beds." Complaints about maintenance and cleanliness in rooms and bathrooms. Complaints about minibars and kitchenettes.

Cleanliness

54/100
53 reviews

"Rooms and bathrooms inadequately cleaned." Hotel facilities could use a good clean.

Vibe

41/100
19 reviews

"Vibe is not too good. Hotel could use some updating."

Amenities

39/100
25 reviews

"Hotel buildings could use some improvement." Elevator in need of updating.

Rated 72/100 based on reviews from couples.

"Terrific location. Good service."

Location

90/100
5 reviews

"Great location."

Service

71/100
19 reviews

"Friendly service."

Comfort

67/100
12 reviews

"Beds are decent and generally comfortable."

Room

55/100
24 reviews

"Rooms are quite clean and beds are standard."

Cleanliness

53/100
7 reviews

"Room cleanliness is acceptable."

Rated 72/100 based on reviews from business travelers.

"Friendly service. Fantastic service."

Location

92/100
6 reviews

"Great location."

Service

70/100
11 reviews

"Great, decently friendly service."

Cleanliness

52/100
10 reviews

"Buildings are reasonably clean, but less well kept up rooms."

Room

50/100
15 reviews

"Rooms are acceptable but need cleaning."

Amenities

39/100
9 reviews

"Hotel buildings could use some improvement."

Vibe

38/100
5 reviews

"Vibe is not too good."

Rated 74/100 based on reviews from solo travelers.

"Good shuttle service. Great location."

Location

91/100
9 reviews

"Great location."

Service

70/100
8 reviews

"Friendly service."

Cleanliness

50/100
5 reviews

"Quite clean."

Room

48/100
8 reviews

"Room needs to be improved."

Rated 71/100 based on reviews from all travelers.

"Good airport hotel. Good for sightseeing and close to the airport. Fantastic service."

Location

92/100
116 reviews

"Great location with excellent sightseeing." Good car access, but so-so parking. Good access to airport.

Wellness Area

83/100
10 reviews

"Awesome wellness and fitness areas."

Service

70/100
285 reviews

"Great service, but bad reception." Restaurant service is friendly and professional. Shuttle service is ok. Housekeeping and management are lacking. Booking process is sufficient. Room service could have been improved. Hotel security can be an issue.

Breakfast

65/100
52 reviews

"Affordable, fairly tasty breakfasts."

Room

56/100
362 reviews

"Rooms outdated with poor minibars, but beds are acceptable." Big rooms, although there are complaints about cleanliness. The rooms need maintenance with poor A/C, furniture, and bathrooms. Bathrooms are large but with substandard cleaning. Shower was ok.

Cleanliness

51/100
204 reviews

"Rooms and bathrooms inadequately cleaned." Hotel facilities could use a good clean.

Amenities

38/100
110 reviews

"Old facilities and poor entrance area, but okay hotel grounds." Elevator in need of updating.

WiFi

26/100
6 reviews

"Wifi quality could be improved."

Rated 70/100 based on reviews from families.

"Good accessibility by car. Good access to airport."

Location

88/100
29 reviews

"Great location and easy parking."

Breakfast

70/100
14 reviews

"Great and affordable breakfast."

Service

70/100
65 reviews

"Great service, but bad reception." Friendly service, especially in the restaurant.

Value

65/100
19 reviews

"Fairly good value for money. Fair breakfast prices."

Room

56/100
90 reviews

"Well-sized, typical rooms with mediocre beds." Complaints about maintenance and cleanliness in rooms and bathrooms. Complaints about minibars and kitchenettes.

Cleanliness

55/100
51 reviews

"Rooms and bathrooms inadequately cleaned." Hotel facilities could use a good clean.

Vibe

41/100
19 reviews

"Vibe is not too good. Hotel could use some updating."

Amenities

39/100
25 reviews

"Hotel buildings could use some improvement." Elevator in need of updating.

Rated 70/100 based on reviews from couples.

"Terrific location. Good service."

Location

90/100
5 reviews

"Great location."

Service

71/100
19 reviews

"Friendly service."

Comfort

67/100
12 reviews

"Beds are decent and generally comfortable."

Room

55/100
24 reviews

"Rooms are quite clean and beds are standard."

Cleanliness

53/100
7 reviews

"Room cleanliness is acceptable."

Rated 66/100 based on reviews from business travelers.

"Terrific location."

Location

92/100
6 reviews

"Great location."

Service

69/100
9 reviews

"Service is relatively friendly."

Cleanliness

52/100
10 reviews

"Buildings are reasonably clean, but less well kept up rooms."

Room

50/100
15 reviews

"Rooms are acceptable but need cleaning."

Amenities

39/100
9 reviews

"Hotel buildings could use some improvement."

Vibe

38/100
5 reviews

"Vibe is not too good."

Rated 73/100 based on reviews from solo travelers.

"Great location. Friendly service."

Location

93/100
7 reviews

"Great location."

Service

69/100
6 reviews

"Service is adequate."

Cleanliness

50/100
5 reviews

"Quite clean."

Room

49/100
7 reviews

"Room needs to be improved."

Rated 81/100 based on reviews from all travelers.

"Good airport hotel. Good for sightseeing and close to the airport. Fantastic service."
Review Semantics by TrustYou

Property Description

Located in Louisville, Crowne Plaza Louisville Airport Expo Center, an IHG Hotel is in the suburbs, within a 15-minute walk of Kentucky Kingdom and Freedom Hall. This hotel is 0.7 mi (1 km) from Kentucky Exposition Center and 2.3 mi (3.8 km) from Cardinal Stadium.

Enjoy a meal at the restaurant or snacks in the coffee shop/café. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.

Make yourself at home in one of the 588 air-conditioned rooms featuring MP3 docking stations and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

Kentucky Kingdom - 0.4 km / 0.3 mi
Freedom Hall - 0.8 km / 0.5 mi
Kentucky Exposition Center - 1 km / 0.6 mi
Cardinal Stadium - 2.9 km / 1.8 mi
Kentucky Derby Museum - 3.8 km / 2.3 mi
Churchill Downs - 3.8 km / 2.4 mi
Norton Audubon Hospital - 3.9 km / 2.5 mi
University of Louisville - 4 km / 2.5 mi
Louisville Mega Cavern - 4.6 km / 2.8 mi
Louisville Zoo - 4.6 km / 2.9 mi
Speed Art Museum - 4.6 km / 2.9 mi
Conrad Caldwell House - 7.1 km / 4.4 mi
Expo Five - 8 km / 4.9 mi
Simmons Bible College - 8.3 km / 5.1 mi
Mid City Mall Shopping Center - 8.3 km / 5.2 mi

The nearest airports are:
Louisville International Airport (SDF) - 1.8 km / 1.1 mi
Louisville, KY (LOU-Bowman Field) - 10.7 km / 6.6 mi

The preferred airport for Crowne Plaza Louisville Airport Expo Center, an IHG Hotel is Louisville International Airport (SDF).

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Louisville? This hotel has facilities measuring 50000 square feet (4645 square meters), including conference space. A roundtrip airport shuttle is complimentary (available 24 hours).

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. This hotel also features gift shops/newsstands, a hair salon, and wedding services.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Long-term parking (surcharge)
  • Free RV, bus, truck parking
  • Parking (limited spaces)
  • Conference space size (meters) - 4645
  • Free WiFi
  • Designated smoking areas
  • Braille or raised signage
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible parking
  • Roll-in shower
  • Accessible bathroom
  • Free airport transportation
  • Wheelchair-accessible lounge
  • Wheelchair-accessible on-site restaurant
  • Restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Handrails in hallways
  • Wheelchairs available on site
  • Wheelchair-accessible meeting spaces/business center
  • Bar/lounge
  • Elevator
  • Fitness facilities
  • Wheelchair accessible (may have limitations)
  • Ballroom
  • Total number of rooms - 588
  • Number of floors - 8
    • Express check-in
    • Wheelchair-accessible van parking
    • Uncovered parking
    • Meeting rooms
    • Wheelchair-accessible path to elevator
    • Wheelchair-accessible registration desk
    • Pool hoist on site
    • Wheelchair-accessible fitness center
    • Wheelchair-accessible pool
    • Wheelchair-accessible public washroom
    • Coffee shop or café
    • Wedding services
    • 24-hour fitness facilities
    • Express check-out
    • Porter/bellhop
    • 24-hour front desk
    • Safe-deposit box at front desk
    • Designated smoking areas (fines apply)
    • Snack bar/deli
    • Free self parking
    • Conference space
    • Hair salon
    • ATM/banking
    • Wheelchair accessible path of travel
    • Conference space size (feet) - 50000
    • Concierge services
    • 24-hour business center

    Airport & Shuttle Information

    Airport is less than 1/4 mile away.

    Airport Shuttle? Yes! There is an airport shuttle.

    Pet Friendly?

    Service animals complying with ADA Title lll regulations are allowed.

    Pet maximum weight in lb is 50

    Maximum number of pets per room 2

    Pet maximum weight in kg is 23

    Service animals are allowed

    Service animals are exempt from fees/restrictions

    Only dogs are allowed

    Pets allowed

    $250 non-refundable pet deposit.

    Misc Fees / Policies

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Pet fee: USD 50 per accommodation, per day
    • Service animals are exempt from fees
    • Refrigerator fee: USD 20 per night
    • Rollaway bed fee: USD 20.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    • This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
    • Pool access available from 5:00 PM to 10:00 PM.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
    • This property advises that enhanced cleaning and guest safety measures are currently in place.
    • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.
    • Personal protective equipment, including masks and gloves, will be available to guests.
    • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
    • Contactless check-out is available.
    • Enhanced food service safety measures are in place.
    • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
    • This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Cleaning Policies

    Property is cleaned with disinfectant

    Staff wears personal protective equipment

    Protective clothing is available to guests

    Masks are available to guests

    Gloves are available to guests

    Shield between guests and staff in main contact areas

    Guests are provided with free hand sanitizer

    Social distancing measures are in place

    Individually-wrapped food options are available

    Individually-wrapped food options are available for breakfast

    Individually-wrapped food options are available for lunch

    Individually-wrapped food options are available for dinner

    Individually-wrapped food options are available through room service

    Staff temperature checks are conducted regularly

    Temperature checks are available to guests

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

    Commonly-touched surfaces are cleaned with disinfectant

    Property confirms they are implementing guest safety measures

    Contactless check-out is available

    Electrostatic spray is used for disinfection

    Cashless transactions are available

    Masks are compulsory at the property

    Food service has been amended for enhanced safety

    Property follows sanitization practices of Ecolab (3rd party expert - Global)

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

    Property confirms they are implementing enhanced cleaning measures

    About Crowne Plaza Hotels

    • Early check-in available and ideal for business travelers on the go
    • Luxurious, soft bedding and aromatherapy kit provided
    • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
    • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
    • Wireless internet available in guest rooms, suites, business center, and public areas

    The Crowne Plaza Hotels highlights above are subject to change without notice.

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