IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Crowne Plaza Hotel Dallas Downtown An Ihg Hotel
Below are the verified reviews from guests that we have booked recently:
"Don’t waste your $."
Overall Score1.0/5
Dirty hotel, run down, not kept up. Photos of pool area in Internet are not at all what you get. Front speak said pool was heated, it was not and it was very dirty ( even found so Wines hair extension floating around in there ). Look the room for four people which included breakfast as I was told. But when we went downstairs to eat breakfast I was told it only included breakfast for two people. I tried to explain how that didn’t make any sense. The front desk guy literally just repeated himself over and over again saying “ it only includes breakfast for two”. I asked him politely why he could not make an exception since this was not explained to us upon booking or upon arrival. His answer was “because there’s no manager here to make that exception”… The hotel also advertised that they had courtesy shuttle to Kay Bailey Hutchinson convention Center, however upon request of the shuttle we were told it was not in service because they have not fully staffed back up from Covid. So we had to walk or pay for an Uber.
Ronda C. (Individual traveler, booked 1 room), from
18-Apr-2022 Verified Review, stayed from Fri Apr 15 to Sun Apr 17 2022 at a $201.99 average nightly rate.
"Just No."
Overall Score2.0/5
Our hotel reservation was not honored. We booked two doubles and were given a king and told doubles were sold out. The hotel itself was not clean. Rooms were run down and dirty. Sliding back door did not lock. The only positive is that the staff were very kind and welcoming. We will not be returning here.
Kelly H. (Individual traveler, booked 1 room), from
27-Feb-2022 Verified Review, stayed from Fri Feb 25 to Sun Feb 27 2022 at a $248.48 average nightly rate.
"Horrible customer service."
Overall Score1.0/5
I will never ever stay at a crowne plaza. We got there to check on and we had booked through a third party. Front desk that I didn’t have a reservation. I showed him my receipt, itinerary, paid in full bill and his answers was always nope, nope nope. He Beverly even tried to reach out to the third party and clarify, or give me other options. I was standing there in the cold lobby with all my belonging s in one hand and my sick son on the other hand. Nobody at the hotel tried in the least to find a resumption to my issue and the third party never answered my call that night. My son and I slept in the car during freezing temperatures, ruined my entire trip. And I have yet to hear back from crowne plaza or the third party booker!
Rodolfo S. (Individual traveler, booked 1 room), from
23-Jan-2022 Verified Review, stayed from Fri Jan 21 to Sun Jan 23 2022 at a $121.99 average nightly rate.
"Broken and dirty."
Overall Score2.0/5
The thermostat in the room was broken and there was no soap in the bathroom. The shampoo bottle was half used already upon check in.
Suzanne K. (Individual traveler, booked 1 room), from
12-Dec-2021 Verified Review, stayed from Sat Dec 11 to Sun Dec 12 2021 at a $104.99 average nightly rate.
"Decent State"
Overall Score3.0/5
Hotel is an Okay state. Great place to stay if you plan to be out and about, but not ideal if you plan to hang around the hotel.
Dainielle T. (Individual traveler, booked 1 room), from
07-Dec-2021 Verified Review, stayed from Fri Dec 03 to Sun Dec 05 2021 at a $102.99 average nightly rate.
"Not Clean"
Overall Score1.0/5
The room wasn’t very clean. There’s only two towels when I checked in four guests. The bathroom door had a hole that was halfway patched. The pool was closed. Def not worth what we paid. I’ve stayed in motel 8s in better condition. Sad.
Ray J. (Individual traveler, booked 1 room), from
04-Aug-2021 Verified Review, stayed from Tue Aug 03 to Thu Aug 05 2021 at a $100.99 average nightly rate.
"Very outdated and dirty."
Overall Score1.0/5
The hotel parking garage was filthy with trash, stains and smelled horrible. We couldn’t use the refrigerator or dresser in our room because the bed was in the way and there was so much ice built up in it. The remote control on the TV didn’t work and I had to go down and get another one. The window to the room was open when we got there so bugs and things got in. The hall ways and elevators looked like they haven’t been vacuumed in weeks. Elevator buttons were broke. We had one bottle of water in the room for two days and two people. The place was very outdated with its overall appearance. The pool had green stuff growing on the side of it and the patio around looks like it’s never been pressure washed and was all dirty and black. The two good things was the staff was very friendly and professional and the mattress was very comfortable. I will never stay at this nasty place again and will told a lot of friends the same thing! Shame on these owners!
Gina F. (Individual traveler, booked 1 room), from
19-Jul-2021 Verified Review, stayed from Fri Jul 16 to Sun Jul 18 2021 at a $105.88 average nightly rate.
"Facility dirty, no working ice/ drink machines, no restaurant, great staff."
Overall Score2.0/5
Lobby dingy and dirty. Wear mask signs everywhere no staff earring masks. No signs regarding garage payments. Garage trash all over place. Ice machine/ beverage machine not working. Restaurant closed not noted on web site. Hall ways littered (eg steak knife and candy wrappers) on hall carpeting. Nice tile around tub however tub was filthy when turned on tub faucet water flowed clear then turned a Putrid yellow as it washed the filth in the tub. unable to bath. Keurig machine put out foul “white” water when I poured in your clear. faucet water. It took four flashings with fresh water before it cleaned itself out. I chose your facility with plans on staying every other week while I receive chemo therapy from the Sammons cancer center. Needless to say you have lost a customer.
Irene C. (Individual traveler, booked 1 room), from
03-Jun-2021 Verified Review, stayed from Tue Jun 01 to Wed Jun 02 2021 at a $85.99 average nightly rate.
"Good"
Overall Score4.0/5
First time to stay here and without having valet parking it was a little tricky. Everyone was polite and helpful. I did enjoy my stay.
Gary G. (Individual traveler, booked 1 room), from
28-May-2021 Verified Review, stayed from Tue May 25 to Wed May 26 2021 at a $79.90 average nightly rate.
"Not even open."
Overall Score1.0/5
Had booked this hotel 7 weeks in advance and was not even open when we got there. Had to book another hotel last minute.
Robert A. (Individual traveler, booked 1 room), from
18-Apr-2021 Verified Review, stayed from Thu Apr 15 to Sun Apr 18 2021 at a $70.99 average nightly rate.
"Average"
Overall Score3.0/5
Rooms were clean. Everything worked in room lamps, tv, refrig, coffee maker, drain stoppers. Garage floor was very dirty. Texas Oklahoma Football fans left trash and spilled drinks in halls, elevators and garage all weekend.
Glenn H. (Individual traveler, booked 1 room), from
11-Oct-2020 Verified Review, stayed from Fri Oct 09 to Sun Oct 11 2020 at a $101.92 average nightly rate.
"Filthy, not enforcing masks, poor management."
Overall Score1.0/5
We have been going to Texas/OU weekend in Dallas for 35 years. Never have we had such a horrific experience at a hotel like we just had at the Crowne Plaza in downtown Dallas. The elevators were full of trash, with sticky floors. No one was enforcing the masks and elevators. We had to take the stairs to floor 12 because elevators had 15/30 people in them. I could go on forever but don’t have space or time. NEVER AGAIN WILL I STAY AT A CROWNE PLAZA!!
Velva S. (Individual traveler, booked 1 room), from
11-Oct-2020 Verified Review, stayed from Fri Oct 09 to Sun Oct 11 2020 at a $101.92 average nightly rate.
"Work Stay"
Overall Score3.0/5
The room was very spacious clean and quiet. The view was awesome at night. Parking rate is a little too high, other than that a pleasant experience for a work conference. I love the space and sitting in the room.
Diane B. (Individual traveler, booked 1 room), from
06-Dec-2019 Verified Review, stayed from Tue Dec 03 to Thu Dec 05 2019 at a $76.54 average nightly rate.
"Clean, pleasant staff"
Overall Score5.0/5
Clean rooms and friendly staff.
Tiffany H. (Individual traveler, booked 1 room), from
22-Oct-2019 Verified Review, stayed from Fri Oct 18 to Sun Oct 20 2019 at a $104.09 average nightly rate.
"Good Experience"
Overall Score4.0/5
Enjoyed my stay. The WiFi wasn't to great but the hotel was a good location and good amenities.
Gesselle G. (Group coordinator, booked 2 rooms), from
18-Oct-2019 Verified Review, stayed from Wed Oct 16 to Fri Oct 18 2019 at a $81.17 average nightly rate.
"Great service; poor valet."
Overall Score3.0/5
Hotel was centrally located. Front desk staff was pleasant. Room was nice. Bed was comfy. We had a leaking air vent which was fixed promptly. Needs updating but signs indicated they are renovating so hopefully in progress. Valet was HORRIBLE! They presented us with the wrong car once. Gave us the wrong keys to another car another another time. They did not answer the phone several times. They never once apologized. They never asked to help us when we were visibly upset after waiting 30 minutes for our car and not once asking if they could help. Just basic customer service skills were lacking.
Brandi B. (Individual traveler, booked 1 room), from
01-Apr-2019 Verified Review, stayed from Fri Mar 29 to Sun Mar 31 2019 at a $103.87 average nightly rate.
"Bed Bug"
Overall Score1.0/5
I spotted a bed bug crawling on the pillow as I was packing to check out. I called the front desk who offered me a new room. Since I was leaving, I declined the offer. I sent a video of the bed bug to hotel management. I have not received a response to date.
Linda J. (Individual traveler, booked 1 room), from
18-Mar-2019 Verified Review, stayed from Mon Mar 11 to Thu Mar 14 2019 at a $95.30 average nightly rate.
"Average"
Overall Score3.0/5
The room was spacious and the bathroom was clean. The carpets in the hallways and lobby floors were dirty and needed to be Vacuum and Shampoo.
Andre T. (Individual traveler, booked 1 room), from
18-Mar-2019 Verified Review, stayed from Mon Mar 11 to Thu Mar 14 2019 at a $101.05 average nightly rate.
"Pleasant Experience"
Overall Score4.0/5
I was very pleased with my room. It was neat, clean, and spacious. The restaurant was also a pleasant surprise, as there wasn't a lot of establishments close to this location in Downtown Dallas. It would have been nice if there was a shuttle available at certain times to transport you to different areas in Dallas. If a driver was available they would take you to a destination but wasn't sure how to arrange it, unless you saw them at the entrance. The entry was wasn't the greatest, sort of awkward as there were not many parking spaces in front. There was a parking garage you could drive into. The other odd thing is that the gym and pool were accessible on the 9th floor and maybe I'm not used to that, as most of the hotels I had experiences with have those areas on the ground floor, but I can see if space was a problem. All in all, I had a very good experience and the employees were very courteous and helpful.
John G. (Individual traveler, booked 1 room), from
29-Mar-2015 Verified Review
"Great Stay"
Overall Score5.0/5
Great service and delicious food.
Patricia H. (Individual traveler, booked 1 room), from
22-Jan-2015 Verified Review
"The Worst Hotel I've Ever Seen!"
Overall Score1.0/5
We walked in and walked right back out. It was dirty with ripped couches and stained and filthy carpets. We didn't even make it to our rooms after check-in. The elevator door opened and that was enough for us. Bye-Bye Crown Plaza, Dallas.
Barbara C. (Individual traveler, booked 1 room), from
17-Apr-2014 Verified Review
"Room and Hotel Staff were Great"
Overall Score4.0/5
Good hotel with excellent staff. Room was very clean. Older hotel but very well kept and clean. Would stay there again.
James E. (Individual traveler, booked 1 room), from
24-Nov-2013 Verified Review
Summary of Verified Reviews
63
Poor
Summary of 1,576 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Good for sightseeing with nearby parking areas. Room needs to be improved. Pool should be renewed. Vibe is not too good."
Location
61/100
232 reviews
"Location is ok. Pricey, inconvenient parking."Near city centre with great sightseeing and nearby restaurants.Close to public transport and the train.
Service
56/100
297 reviews
"Problems with management professionalism."Service friendliness is ok, but reception and housekeeping were substandard.Hotel security can be an issue. Booking process is sufficient.Room service could have been improved.
Bar
52/100
16 reviews
"So-so bar with mediocre drinks."
Room
46/100
492 reviews
"Outdated, rooms with poor cleanliness and maintenance."Small rooms and poorly cleaned bathrooms. Lovely views and decent beds.Small rooms with subpar A/C, minibars, and kitchenettes.Poorly furnished with bad TV's and balconies. Shower can be a problem.
Comfort
45/100
180 reviews
"Small rooms with comfort and noise issues."Small rooms and poor A/C, but decent beds.
Breakfast
42/100
52 reviews
"Breakfast affordable but not highly reviewed."
Food
38/100
37 reviews
"Food could be better."
Value
37/100
104 reviews
"Value for money could be better. Fair breakfast prices."
Wellness Area
35/100
16 reviews
"Poorly reviewed fitness area."
Pool
29/100
74 reviews
"Pool in need of cleaning."
WiFi
29/100
13 reviews
"Wifi quality could be improved."
Cleanliness
23/100
321 reviews
"Problems with cleanliness in rooms, bathrooms, and pool area."Hotel facilities could use a good clean.
Vibe
21/100
102 reviews
"Vibe is not too good. Hotel could use some updating."Entrance area is not particularly attractive.Atmosphere could be friendlier.
Amenities
16/100
178 reviews
"Older facilities and unpleasant entrance area."Elevator in need of updating.
Rated 58/100 based on reviews from families.
"Wonderful sightseeing."
Location
65/100
40 reviews
"Decent location, but problems with parking. Wonderful sightseeing."
Service
57/100
62 reviews
"Friendly but unprofessional service, with complaints about reception and housekeeping staff."
Room
43/100
94 reviews
"Small, poorly cleaned and maintained rooms and bathrooms."Lovely views and decent beds. Sub-par balconies and lacking A/C.Shower can be a problem.
Breakfast
42/100
14 reviews
"Breakfast can be improved."
Food
39/100
7 reviews
"Food could be better."
Comfort
38/100
47 reviews
"Small, noisy, uncomfortable rooms with poor A/C. Average beds."
Value
36/100
16 reviews
"Value for money could be better."
Pool
31/100
23 reviews
"Pool in need of cleaning."
Cleanliness
22/100
74 reviews
"Problems with cleanliness in rooms, bathrooms, and pool area."Hotel facilities could use a good clean.
Vibe
18/100
14 reviews
"Vibe is not too good. Hotel could use some updating."Entrance area is not particularly attractive.
Amenities
14/100
39 reviews
"Poorly reviewed buildings and an uninspiring entrance area."Elevator in need of updating.
Rated 61/100 based on reviews from couples.
"Great view."
Location
65/100
23 reviews
"Decent location, but problems with parking."
Service
54/100
20 reviews
"Service is relatively friendly."
Comfort
44/100
17 reviews
"Guests complained about room size, comfort, beds, and A/C."
Room
43/100
50 reviews
"View is wonderful, but rooms are in need of maintenance with poor furniture and A/C."Rooms are small and poorly cleaned, with substandard beds.Unimpressive balconies and bad TVs.
Breakfast
38/100
6 reviews
"Breakfast can be improved."
Value
34/100
11 reviews
"Value for money could be better."
Pool
29/100
9 reviews
"Pool should be renewed."
Cleanliness
22/100
27 reviews
"Bathrooms and rooms are untidy."Hotel facilities could use a good clean.
Amenities
15/100
20 reviews
"Poorly reviewed buildings and an uninspiring entrance area."
Vibe
14/100
9 reviews
"Vibe is not too good. Entrance area is not particularly attractive."
Rated 55/100 based on reviews from business travelers.
""
Location
61/100
15 reviews
"Decent location, but problems with parking."
Service
54/100
14 reviews
"Complaints about the reception staff, but the service is somewhat friendly."
Value
37/100
5 reviews
"Value for money could be better."
Room
34/100
24 reviews
"Inadequately cleaned and maintained rooms and bathrooms."
Cleanliness
21/100
18 reviews
"Rooms could be cleaner. Hotel facilities could use a good clean."
Vibe
17/100
7 reviews
"Vibe is not too good."
Amenities
16/100
12 reviews
"Hotel buildings could use some improvement."
Rated 60/100 based on reviews from solo travelers.
""
Location
62/100
8 reviews
"Location is ok."
Service
54/100
8 reviews
"Service is adequate."
Comfort
47/100
7 reviews
"More comfort would be nice."
Room
39/100
19 reviews
"Guests complained about bathrooms and general cleanliness of the rooms."
Value
37/100
6 reviews
"Value for money could be better."
Cleanliness
21/100
11 reviews
"Rooms could be cleaner. Hotel facilities could use a good clean."
Amenities
16/100
8 reviews
"Hotel buildings could use some improvement."
Vibe
14/100
8 reviews
"Vibe is not too good. Hotel could use some updating."
Rated 54/100 based on reviews from all travelers.
"Good for sightseeing with nearby parking areas. Room needs to be improved. Pool should be renewed. Vibe is not too good."
Location
60/100
217 reviews
"Location is ok. Pricey, inconvenient parking."Near city centre with great sightseeing and nearby restaurants.Close to public transport.
Service
56/100
289 reviews
"Problems with management professionalism."Service friendliness is ok, but reception and housekeeping were substandard.Hotel security can be an issue. Booking process is sufficient.Room service could have been improved.
Bar
52/100
16 reviews
"So-so bar with mediocre drinks."
Room
46/100
474 reviews
"Outdated, rooms with poor cleanliness and maintenance."Small rooms and poorly cleaned bathrooms. Lovely views and decent beds.Small rooms with subpar A/C, minibars, and kitchenettes.Poorly furnished with bad TV's and balconies. Shower can be a problem.
Comfort
44/100
171 reviews
"Small rooms with comfort and noise issues."Small rooms and poor A/C, but decent beds.
Breakfast
41/100
48 reviews
"Breakfast affordable but not highly reviewed."
Food
40/100
35 reviews
"Food could be better."
Value
39/100
99 reviews
"Value for money could be better. Fair breakfast prices."
Wellness Area
37/100
15 reviews
"Poorly reviewed fitness area."
WiFi
31/100
12 reviews
"Wifi quality could be improved."
Pool
30/100
73 reviews
"Pool in need of cleaning."
Cleanliness
24/100
302 reviews
"Problems with cleanliness in rooms, bathrooms, and pool area."Hotel facilities could use a good clean.
Vibe
20/100
99 reviews
"Vibe is not too good. Hotel could use some updating."Entrance area is not particularly attractive.Atmosphere could be friendlier.
Amenities
17/100
166 reviews
"Older facilities and unpleasant entrance area."Elevator in need of updating.
Rated 52/100 based on reviews from families.
"Wonderful sightseeing."
Location
65/100
33 reviews
"Decent location, but problems with parking."
Service
58/100
58 reviews
"Friendly but unprofessional service, with complaints about reception and housekeeping staff."
Room
44/100
85 reviews
"Small, poorly cleaned and maintained rooms and bathrooms."Lovely views and decent beds. Sub-par balconies and lacking A/C.Shower can be a problem.
Breakfast
42/100
12 reviews
"Breakfast can be improved."
Food
40/100
6 reviews
"Food could be better."
Comfort
38/100
42 reviews
"Small, noisy, uncomfortable rooms with poor A/C. Average beds."
Value
37/100
14 reviews
"Value for money could be better."
Pool
32/100
22 reviews
"Pool in need of cleaning."
Cleanliness
25/100
63 reviews
"Problems with cleanliness in rooms, bathrooms, and pool area."Hotel facilities could use a good clean.
Vibe
18/100
12 reviews
"Vibe is not too good. Hotel could use some updating."
Amenities
15/100
31 reviews
"Hotel buildings could use some improvement."Elevator in need of updating.
Rated 54/100 based on reviews from couples.
"Great view."
Location
64/100
22 reviews
"Decent location, but problems with parking."
Service
53/100
19 reviews
"Service is relatively friendly."
Comfort
44/100
17 reviews
"Guests complained about room size, comfort, beds, and A/C."
Room
43/100
50 reviews
"View is wonderful, but rooms are in need of maintenance with poor furniture and A/C."Rooms are small and poorly cleaned, with substandard beds.Unimpressive balconies and bad TVs.
Breakfast
38/100
6 reviews
"Breakfast can be improved."
Value
34/100
10 reviews
"Value for money could be better."
Pool
29/100
9 reviews
"Pool should be renewed."
Cleanliness
23/100
26 reviews
"Bathrooms and rooms are untidy."Hotel facilities could use a good clean.
Amenities
15/100
18 reviews
"Poorly reviewed buildings and an uninspiring entrance area."
Vibe
14/100
9 reviews
"Vibe is not too good. Entrance area is not particularly attractive."
Rated 54/100 based on reviews from business travelers.
""
Location
60/100
13 reviews
"Decent location, but problems with parking."
Service
54/100
14 reviews
"Complaints about the reception staff, but the service is somewhat friendly."
Value
37/100
5 reviews
"Value for money could be better."
Room
34/100
23 reviews
"Poorly maintained and cleaned rooms."
Cleanliness
21/100
17 reviews
"Rooms could be cleaner. Hotel facilities could use a good clean."
Vibe
17/100
7 reviews
"Vibe is not too good."
Amenities
16/100
12 reviews
"Hotel buildings could use some improvement."
Rated 57/100 based on reviews from solo travelers.
""
Location
62/100
8 reviews
"Location is ok."
Service
54/100
8 reviews
"Service is adequate."
Comfort
47/100
7 reviews
"More comfort would be nice."
Room
39/100
19 reviews
"Guests complained about bathrooms and general cleanliness of the rooms."
Value
37/100
6 reviews
"Value for money could be better."
Cleanliness
21/100
11 reviews
"Rooms could be cleaner. Hotel facilities could use a good clean."
Amenities
16/100
8 reviews
"Hotel buildings could use some improvement."
Vibe
14/100
8 reviews
"Vibe is not too good. Hotel could use some updating."
Rated 62/100 based on reviews from all travelers.
"Good for sightseeing with nearby parking areas. Room needs to be improved. Pool should be renewed. Vibe is not too good."
Location
65/100
13 reviews
"Location is ok."
Service
56/100
8 reviews
"Service is adequate."
Comfort
44/100
6 reviews
"Okay beds but not comfortable overall."
Room
38/100
15 reviews
"Beds are alright, but room cleanliness could be improved."
Value
34/100
5 reviews
"Value for money could be better."
Cleanliness
18/100
17 reviews
"Rooms could be cleaner. Hotel facilities could use a good clean."
Amenities
13/100
11 reviews
"Hotel buildings could use some improvement."
Rated 60/100 based on reviews from families.
""
Location
62/100
6 reviews
"Location is ok."
Room
36/100
8 reviews
"Rooms could be cleaner."
Cleanliness
18/100
10 reviews
"Rooms could be cleaner. Hotel facilities could use a good clean."
Amenities
14/100
7 reviews
"Hotel buildings could use some improvement."
Customer Reviews of Crowne Plaza Hotel Dallas Downtown An Ihg Hotel
3.3 of 5Overall
3.1 of 5Amenities
3.4 of 5Cleanliness
3.6 of 5Comfort
3.1 of 5Condition
3.7 of 5Neighborhood
3.6 of 5Service
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
With a stay at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel, you'll be centrally located in Dallas, just a 4-minute walk from Dallas World Aquarium and 8 minutes by foot from Kay Bailey Hutchison Convention Center. This hotel is 0.7 mi (1.1 km) from Reunion Tower and 0.3 mi (0.5 km) from Sixth Floor Museum.
Enjoy American cuisine at THRIVE Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Make yourself at home in one of the 291 guestrooms featuring refrigerators. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.
Distances are displayed to the nearest 0.1 mile and kilometer.
Bank of America Plaza - 0.2 km / 0.1 mi Renaissance Tower - 0.2 km / 0.1 mi Dallas World Aquarium - 0.4 km / 0.2 mi John F. Kennedy Memorial - 0.4 km / 0.3 mi Sixth Floor Museum - 0.5 km / 0.3 mi Pioneer Plaza - 0.5 km / 0.3 mi Dealey Plaza - 0.6 km / 0.4 mi Kay Bailey Hutchison Convention Center - 0.7 km / 0.4 mi Majestic Theater - 0.8 km / 0.5 mi Dallas Museum of Art - 0.9 km / 0.5 mi House of Blues Dallas - 0.9 km / 0.6 mi Perot Museum of Nature and Science - 0.9 km / 0.6 mi Dallas City Hall - 1 km / 0.6 mi Nasher Sculpture Center - 1.1 km / 0.7 mi Klyde Warren Park - 1.1 km / 0.7 mi
The nearest airports are: Love Field Airport (DAL) - 10.1 km / 6.3 mi Dallas-Fort Worth Intl. Airport (DFW) - 31.3 km / 19.4 mi
The preferred airport for Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is Love Field Airport (DAL).
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Dallas? This hotel has facilities measuring 27444 square feet (2550 square meters), including a conference center. Self parking (subject to charges) is available onsite.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 3.00 mi.
Green Sustainability
IHG Green Program involves recycling of paper and plastic products, using EnergySaver appliances and a water conservation program which is placed in each guestroom and for our Meeting Planners.
Amenities / Features
Check In: 3:00 PM
Check Out: 12:00 PM
Minimum age of oldest guest: 21
Gift shops or newsstand
Dry cleaning/laundry service
Long-term parking (surcharge)
Banquet hall
Wheelchair accessible (may have limitations)
Ballroom
Express check-in
Number of meeting rooms - 22
Conference space size (meters) - 2550
Television in common areas
Limo or town car service available
Free WiFi
Number of bars/lounges - 1
Braille or raised signage
Number of outdoor pools - 1
Assistive listening devices available
In-room accessibility
Wheelchair accessible parking
Free newspapers in lobby
Roll-in shower
Wedding services
Accessible bathroom
Free shopping center shuttle
Free area shuttle
Number of buildings/towers - 1
Total number of rooms - 291
Number of floors - 19
Professional property host/manager
LGBTQ friendly
No cribs (infant beds) available
Parking height restrictions apply
Luggage storage
Express check-out
Porter/bellhop
24-hour front desk
Conference center
Breakfast available (surcharge)
Number of restaurants - 1
Safe-deposit box at front desk
Smoke-free property
Laundry facilities
Elevator
Fitness facilities
Conference space
Self parking (surcharge)
Offsite parking reservations required
Valet parking (surcharge)
Computer station
Terrace
ATM/banking
Wheelchair accessible path of travel
Conference space size (feet) - 27444
Concierge services
24-hour business center
Airport & Shuttle Information
Dallas/Fort Worth International Airport- 30 min away. LoveField Airport- 10 min away. No airport shuttle provided by hotel, but available through an outside vendor.
Local Shuttle Info: 3 mile radius
Breakfast Information
13.95 + tax per person
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Pet maximum weight in lb is 50
Maximum number of pets per room 2
Pet maximum weight in kg is 23
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets allowed
Service Animals are welcome.
Parking Info
Garage parking: $10 daily, $18 overnight and $32 Valet
Internet / WiFI
Complimentary Guestroom WI-FI access!
Misc Fees / Policies
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Breakfast fee: between USD 6 and USD 15 per person (approximately)
Self parking fee: USD 18.00 per night (in/out privileges)
Valet parking fee: USD 30 per night (in/out privileges)
Pet deposit: USD 40 per stay
Pet fee: USD 40.00 per pet, per day
Service animals are exempt from fees
Late check-out fee: USD 25.00 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property:
Deposit: USD 75.00 per accommodation, per night
Cleaning deposit: USD 75.00 per night
We have included all charges provided to us by the property.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Parking height restrictions apply.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
Each guestroom is kept vacant for a minimum of 48 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Cleaning Policies
Property is cleaned with disinfectant
Staff wears personal protective equipment
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Gap period enforced between guest stays - 48 hours
Staff temperature checks are conducted regularly
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Property confirms they are implementing enhanced cleaning measures
About Crowne Plaza Hotels
Early check-in available and ideal for business travelers on the go
Luxurious, soft bedding and aromatherapy kit provided
Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
Wireless internet available in guest rooms, suites, business center, and public areas
The Crowne Plaza Hotels highlights above are subject to change without notice.
Group vs. Individual Rates at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel
The graph above is trends of room rates for both our group prices and the lowest online individual prices our rate checker could find at the time the group offer was submitted. The best group discount displayed is 47.7% in the month of November 2020 and the highest average individual rate is $191 in the month of March 2022. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel in a month when rates are lower.
