Passport

Quality Inn

551 S Transit St, Lockport, NY 14094 US
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Kenan Center
Choice Hotels Announces Commitment To Clean Initiative: Guests may experience a growing variety of new and improved protocols, products and communications, some of which are already in place, to promote health and safety, including; Heightened cleaning protocols for high-traffic areas, Changes in breakfast offerings, Housekeeping "on-demand" option, Hand sanitizing stations, Enhancements to help facilitate contactless check-in and check-out, Personal protective equipment for hotel staff Read More
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Average
3.0/5

Based on 92 guest reviews

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  • Free breakfast
  • Free WiFi
  • Smoke-free property
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Free self parking
Select Your Room:
10/18/2021 - 10/19/2021
Searching all hotel inventory networks
2 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Quality Inn

Below are the verified reviews from guests that we have booked recently:
"Extremely Poor Quality."
Overall Score1.0/ 5
Staff absent and non compliant with mask guidelines Hallways and rooms are dark and not well maintained Property is not up to standards for quiet enjoyment of your own room as you can CLEARLY hear other guests in adjacent rooms.
(Individual traveler, booked 1 room), from US flag
07-Sep-2021 Verified Review, stayed from Fri Sep 03 to Sun Sep 05 2021 at a $173.99 average nightly rate.
"Very clean, friendly."
Overall Score5.0/ 5
Front desk was friendly and the room was very clean.
(Individual traveler, booked 1 room), from US flag
16-May-2021 Verified Review, stayed from Sat May 15 to Sun May 16 2021 at a $98.99 average nightly rate.

Summary of Verified Reviews

64
Poor

Summary of 182 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 64/100 based on reviews from all travelers.

"Vibe is not too good."

Location

86/100
11 reviews

"Great location."

Service

52/100
46 reviews

"Service is friendly enough, with acceptable reception staff." Service generally professional but some complaints about housekeeping.

Room

51/100
61 reviews

"Big, decent rooms." Poorly cleaned and maintained rooms with uncomfortable beds and inadequate A/C. Old rooms with problems in furnishing and bathroom cleanliness.

Comfort

46/100
29 reviews

"Poor beds, with complaints about A/C and noise. Spacious rooms."

Breakfast

44/100
29 reviews

"Breakfast can be improved."

Cleanliness

35/100
42 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Food

33/100
9 reviews

"Food could be better."

Value

30/100
14 reviews

"Value for money could be better."

Vibe

22/100
13 reviews

"Vibe is not too good. Hotel could use some updating."

Amenities

16/100
15 reviews

"Hotel buildings could use some improvement." Elevator in need of updating.

Rated 50/100 based on reviews from families.

"Location is great."

Location

82/100
5 reviews

"Great location."

Service

53/100
16 reviews

"Service is adequate. Service could be friendlier."

Room

44/100
16 reviews

"Poorly cleaned and maintained rooms with poor beds and bathrooms."

Comfort

43/100
7 reviews

"Not very comfortable, with poor beds."

Breakfast

41/100
15 reviews

"Breakfast can be improved."

Food

37/100
6 reviews

"Food could be better."

Cleanliness

33/100
15 reviews

"Rooms could be cleaner."

Vibe

17/100
6 reviews

"Vibe is not too good. Hotel could use some updating."

Amenities

13/100
7 reviews

"Hotel buildings could use some improvement."

Rated 60/100 based on reviews from couples.

""

Room

45/100
10 reviews

"Room needs to be improved."

Rated 56/100 based on reviews from all travelers.

"Vibe is not too good."

Location

86/100
11 reviews

"Great location."

Service

52/100
46 reviews

"Service is friendly enough, with acceptable reception staff." Service generally professional but some complaints about housekeeping.

Room

51/100
60 reviews

"Big, decent rooms." Poorly cleaned and maintained rooms with uncomfortable beds and inadequate A/C. Old rooms with problems in furnishing and bathroom cleanliness.

Comfort

48/100
28 reviews

"Poor beds, with complaints about A/C and noise. Spacious rooms."

Breakfast

41/100
28 reviews

"Breakfast can be improved."

Cleanliness

36/100
41 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Value

30/100
14 reviews

"Value for money could be better."

Food

25/100
8 reviews

"Food could be better."

Vibe

22/100
13 reviews

"Vibe is not too good. Hotel could use some updating."

Amenities

16/100
15 reviews

"Hotel buildings could use some improvement." Elevator in need of updating.

Rated 50/100 based on reviews from families.

"Location is great."

Location

82/100
5 reviews

"Great location."

Service

53/100
16 reviews

"Service is adequate. Service could be friendlier."

Comfort

45/100
6 reviews

"Not very comfortable, with poor beds."

Room

45/100
15 reviews

"Poorly cleaned and maintained rooms with poor beds and bathrooms."

Breakfast

39/100
14 reviews

"Breakfast can be improved."

Cleanliness

34/100
14 reviews

"Rooms could be cleaner."

Food

33/100
5 reviews

"Food could be better."

Vibe

17/100
6 reviews

"Vibe is not too good. Hotel could use some updating."

Amenities

13/100
7 reviews

"Hotel buildings could use some improvement."

Rated 60/100 based on reviews from couples.

""

Room

45/100
10 reviews

"Room needs to be improved."

Review Semantics by TrustYou

Property Description

A stay at Quality Inn places you in the heart of Lockport, within a 5-minute drive of Big Bridge and Lockport Caves. This hotel is 1.4 mi (2.2 km) from Erie Canal Discovery Center and 1.5 mi (2.4 km) from Kenan Center.

A complimentary buffet breakfast is served daily from 6 AM to 10 AM.

Make yourself at home in one of the 50 guestrooms featuring refrigerators and microwaves. Your room comes with a Tempur-Pedic bed. 32-inch LED televisions with digital programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Big Bridge - 2 km / 1.2 mi
Kenan Center - 2.1 km / 1.3 mi
Erie Canal Discovery Center - 2.2 km / 1.4 mi
Lockport Caves - 2.2 km / 1.4 mi
Niagara County Historical Society - 2.4 km / 1.5 mi
Lockport Locks and Erie Canal Tours - 3.2 km / 2 mi
Upson Park - 3.2 km / 2 mi
Niagara County Golf Course - 4.5 km / 2.8 mi
Lockport Country Club - 4.8 km / 3 mi
Rollin T Grant Gulf Wilderness Trail - 5.3 km / 3.3 mi
Gothic Hill Golf Course - 6.1 km / 3.8 mi
Oak Run Golf Club - 7.1 km / 4.4 mi
Willowbrook Golf Course - 7.2 km / 4.5 mi
Town of Lockport Nature Trail - 7.7 km / 4.8 mi
Buffalo Niagara Heritage Village - 10 km / 6.2 mi

The nearest airports are:
Buffalo Niagara Intl. Airport (BUF) - 27 km / 16.8 mi
Niagara Falls, NY (IAG-Niagara Falls Intl.) - 25.2 km / 15.7 mi

The preferred airport for Quality Inn is Buffalo Niagara Intl. Airport (BUF).

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.

Make use of convenient amenities, which include complimentary wireless Internet access and a television in a common area.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Wheelchair accessible (may have limitations)
  • Free breakfast
  • Express check-out
  • Business center
  • 24-hour front desk
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Wheelchair-accessible fitness center
  • Free WiFi
  • Wheelchair-accessible public washroom
  • Braille or raised signage
  • Well-lit path to entrance
  • Total number of rooms - 50
  • Number of floors - 2
  • No cribs (infant beds) available
  • No elevators
  • Assistive listening devices available
  • Safe-deposit box at front desk
  • Smoke-free property
  • In-room accessibility
  • Wheelchair accessible parking
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Accessible bathroom
  • RV, bus, truck parking
  • Free self parking
  • Wheelchair accessible path of travel

Airport & Shuttle Information

Buffalo int. Airport 15 miles.

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Only dogs and cats are allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.
  • Contactless check-out is available.
  • Individually-wrapped food options are available for breakfast.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
  • This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitization practices of SafeStay (AHLA - USA)

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

Property confirms they are implementing enhanced cleaning measures

About Quality Inns

  • Comfortable bedding with soft pillows
  • Hot, fresh, and healthy breakfast options available at certain locations
  • Known for providing friendly services
  • Free high-speed internet, local U.S. calls, and daily USA TODAY newspaper
  • Fresh coffee and tea in the lobby 24/7
  • Great meeting space also offered at most locations

The Quality Inns highlights above are subject to change without notice.

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