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Charlevoix Inn & Suites SureStay Collection by Best Western

800 Petoskey Ave, Charlevoix, MI 49720 US
View Map Reservations: +1-800-760-7718
2.0 Star Property Near Lake Chalevoix Depot Beach
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Average
3.0/5

Based on 621 guest reviews

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  • Swimming pool
  • Free WiFi
  • Number of indoor pools - 1
  • Free continental breakfast
  • Free breakfast
  • Smoke-free property
  • Free self parking
Select Your Room:
09/29/2022 - 09/30/2022
Searching all hotel inventory networks
4 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Charlevoix Inn & Suites SureStay Collection by Best Western

Below are the verified reviews from guests that we have booked recently:
"We had to cancel because my husband went to hospital."
Overall Score1.0/ 5
Not Happy
(Individual traveler, booked 1 room), from US flag
06-Aug-2022 Verified Review, stayed from Fri Aug 05 to Sun Aug 07 2022 at a $293.52 average nightly rate.
"Disappointing"
Overall Score2.0/ 5
We specifically booked this motel to use the hot tub, although the last time we stayed here, the last tub was not as warm as it should have been. As we checked in, we were greeted by a sign, in a frame and looking quite permanent, saying that the hot tub was out of order. In addition, another sign on the juice machine said it also was out of order. The place is old and needs more updates. Bathrooms in the room accessed by pocket doors because rooms are small. We won't stay here again.
(Individual traveler, booked 1 room), from US flag
20-May-2022 Verified Review, stayed from Thu May 19 to Fri May 20 2022 at a $114.99 average nightly rate.
"Difference in room rates."
Overall Score3.0/ 5
I made reservations for three rooms. One party was charged $88 while other two were charged $128. Room was very small, advertised as lake view. Could barely see the lake off in a distance.
(Group coordinator, booked 4 rooms), from US flag
04-Oct-2021 Verified Review, stayed from Thu Sep 30 to Fri Oct 01 2021 at a $118.99 average nightly rate.
"Disappointing"
Overall Score2.0/ 5
The only positive things I can say about this place is that I slept well, the staff were all friendly and there was plenty of parking. However, that's the end of the positive aspects of it. Housekeeping did not come, but we didn't realize this until way too late at night. There was a tiny sign on the front desk saying that housekeeping won't come due to COVID (October 2021). I wish they would say said this when checking in. The breakfast was pretty gross. It had all the typical things like yogurt, small things of cereal, those gross tiny muffins, etc. But there was also "hot" stuff that I could not identify. The pastries were at least 10 days old. The coffee was subpar. The pool area was dirty and there was only one pool towel when we went. Half of the outlets in our room did not work. The facet for the sink is so short that I could only wash my hands if I was pushed up against the side of the sink. The floor in the front lobby was dirty throughout our entire stay. We will look for a different place during our next stay to the area.
(Individual traveler, booked 1 room), from US flag
03-Oct-2021 Verified Review, stayed from Fri Oct 01 to Sun Oct 03 2021 at a $151.66 average nightly rate.
"Sheets not clean."
Overall Score2.0/ 5
Sheets felt scratchy and as if crumbs were on them. Lifted pillows up near head board and noticed hair strands and unknown flakes. Would not recommend staying here.
(Individual traveler, booked 1 room), from US flag
20-Oct-2020 Verified Review, stayed from Fri Oct 16 to Sun Oct 18 2020 at a $137.08 average nightly rate.
"Mismanaged"
Overall Score1.0/ 5
Issues with organization. Put us in the wrong room. Scheduled ahead for early check in. Arrived two hours after anticipated checkin. Room was still not ready. Come to find out they put me in the wrong room. So not sure if we overpaid. $250 night. definitely wouldn’t recommend.
(Individual traveler, booked 1 room), from US flag
18-Oct-2020 Verified Review, stayed from Sat Oct 17 to Sun Oct 18 2020 at a $186.99 average nightly rate.
"Clean, convenient, close, with comfortable bed!"
Overall Score5.0/ 5
Super
(Individual traveler, booked 1 room), from US flag
18-Sep-2020 Verified Review, stayed from Mon Sep 14 to Tue Sep 15 2020 at a $99.99 average nightly rate.
"We were charged more at checkout."
Overall Score2.0/ 5
Conditions were average but upon checkout we were charged $100 more than quoted. When questioned the clerk said there was nothing she could do for us. This is an unacceptable practice for a hotel chain.
(Individual traveler, booked 1 room), from US flag
13-Sep-2020 Verified Review, stayed from Fri Sep 11 to Sun Sep 13 2020 at a $149.00 average nightly rate.
"The staff was all friendly and helpful."
Overall Score5.0/ 5
Other than hearing walking across the room at times on the room above, we had no problems.
(Individual traveler, booked 1 room), from US flag
07-Aug-2020 Verified Review, stayed from Tue Aug 04 to Fri Aug 07 2020 at a $114.07 average nightly rate.
"Disappointed with our overall experience."
Overall Score3.0/ 5
Upon arrival front desk had difficulty locating our reservation and insisted I registered online through Expedia and therefore did not know my room rate. However I called directly and booked through front desk! When we Entered our room it had an odor to it and we had Double beds instead of queen beds and the desk phone did not work our entire stay. They did clean our room the next day and the odor did subside. At checkout I received a receipt for our stay, which does not match my confirmation information and very hard to decipher. I am now questioning if we should cancel the block if rooms we have reserved for my son’s October wedding.
(Individual traveler, booked 1 room), from US flag
28-Jun-2020 Verified Review, stayed from Fri Jun 26 to Sun Jun 28 2020 at a $150.75 average nightly rate.
"Does the job."
Overall Score3.0/ 5
Nothing to complain about besides the hotel being very outdated. It’s a basic hotel.
(Individual traveler, booked 1 room), from US flag
08-Dec-2019 Verified Review, stayed from Fri Dec 06 to Sun Dec 08 2019 at a $79.80 average nightly rate.
"Disappointed, uncomfortable room, dirty carpets."
Overall Score2.0/ 5
Very expensive for bare bones room. Bathroom set up not comfortable. Pet friendly room assigned to us, we didn’t have pets. Carpets filthy. Vending machine, empty. Very disappointed,.
(Individual traveler, booked 1 room), from US flag
27-Aug-2019 Verified Review, stayed from Fri Aug 23 to Sun Aug 25 2019 at a $158.26 average nightly rate.
"Great Views"
Overall Score5.0/ 5
Friendly staff, clean and close to golf and beaches!
(Group coordinator, booked 2 rooms), from US flag
25-Aug-2019 Verified Review, stayed from Fri Aug 23 to Sun Aug 25 2019 at a $182.74 average nightly rate.
"Would stay again."
Overall Score4.0/ 5
Clean, good location away from main.
(Individual traveler, booked 1 room), from US flag
29-Jun-2019 Verified Review, stayed from Mon Jun 24 to Thu Jun 27 2019 at a $116.10 average nightly rate.
"Small Rooms, No Wifi, Will not return."
Overall Score1.0/ 5
This hotel was very disappointing. Rooms were soooo small. WiFi did not work hotel knew this and did not fix it.
(Individual traveler, booked 1 room), from US flag
28-May-2019 Verified Review, stayed from Fri May 24 to Sun May 26 2019 at a $112.04 average nightly rate.
"Friendly and relaxing environment."
Overall Score5.0/ 5
Folks at the desk go out of their way to make sure needs are met.
(Individual traveler, booked 1 room), from US flag
17-May-2019 Verified Review, stayed from Tue May 14 to Thu May 16 2019 at a $80.70 average nightly rate.
"Very rude staff."
Overall Score1.0/ 5
Staff was extremely rude they went into my room when I was gone and went through my personal belongings. They locked me out of my room and was very very rude about letting me back in overall a terrible hotel our company and employees will no longer do business with this property!
(Individual traveler, booked 1 room), from US flag
12-Feb-2019 Verified Review, stayed from Tue Feb 12 to Wed Feb 13 2019 at a $75.05 average nightly rate.
"Great place to stay."
Overall Score5.0/ 5
This place looks great, is very clean and I look forward to staying here again!
(Individual traveler, booked 1 room), from US flag
17-Jan-2019 Verified Review, stayed from Sun Dec 30 to Tue Jan 01 2019 at a $72.61 average nightly rate.
"Updating Needed"
Overall Score3.0/ 5
Rooms needs updating and definitely need more seating for breakfast. More supportive front desk support and smiles would be appreciated. I was impressed this was a dog friendly hotel, as most places are not along with the super helpful room service attendants. Thank you.
(Individual traveler, booked 1 room), from US flag
03-Jan-2019 Verified Review, stayed from Sun Dec 30 to Tue Jan 01 2019 at a $66.49 average nightly rate.

Summary of Verified Reviews

77
Good

Summary of 632 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

Learn more

Rated 77/100 based on reviews from all travelers.

Good family hotel. Close to restaurants, bars and the city center. Great pool.

Location

91/100
76 reviews

Great location. Near to the city centre with good shopping options nearby.

Service

80/100
152 reviews

Professional, friendly service, and great reception and management. Housekeeping can be a problem.

Pool

79/100
33 reviews

Great pool.

Wellness Area

52/100
37 reviews

Sufficient wellness & sports facilities.

Breakfast

52/100
97 reviews

Affordable, fairly tasty breakfasts.

Room

48/100
234 reviews

Rooms are old and poorly-maintained, although views are OK. Poorly cleaned, small rooms with subpar furnishings. Small rooms and poorly cleaned bathrooms. Decent beds and A/C. Shower can be a problem.

Cleanliness

45/100
116 reviews

Bathrooms and rooms are untidy.

Rated 77/100 based on reviews from families.

Near city centre. Great reception.

Location

91/100
18 reviews

Near city centre in a great location.

Service

81/100
38 reviews

Friendly service.

Breakfast

53/100
24 reviews

Breakfast is average.

Room

50/100
56 reviews

Average rooms with standard beds. Guests complain about size, cleanliness, and maintenance of rooms and bathrooms. Shower can be a problem.

Cleanliness

49/100
24 reviews

Rooms could be cleaner.

Comfort

49/100
32 reviews

Small rooms and bathrooms with comfort issues. Okay beds and quiet enough rooms.

Amenities

36/100
18 reviews

Hotel buildings could use some improvement.

Rated 69/100 based on reviews from couples.

Great pool.

Location

90/100
19 reviews

Near city centre in a great location.

Service

82/100
18 reviews

Friendly service.

Value

56/100
7 reviews

Fairly good value for money.

Breakfast

50/100
20 reviews

Breakfast is average.

Cleanliness

40/100
14 reviews

Rooms could be cleaner.

Room

34/100
26 reviews

Guests complain about room size, bathrooms, and maintenance. Average beds.

Rated 76/100 based on reviews from solo travelers.

Great location. Friendly service.

Location

88/100
5 reviews

Great location.

Service

80/100
5 reviews

Fantastic service.

Room

49/100
5 reviews

Room needs to be improved.

Rated 75/100 based on reviews from business travelers.

Fantastic service.

Service

80/100
5 reviews

Fantastic service.

Room

45/100
5 reviews

Room needs to be improved.

Rated 71/100 based on reviews from all travelers.

Good family hotel. Close to restaurants, bars and the city center. Great pool.

Location

91/100
76 reviews

Great location. Near to the city centre with good shopping options nearby.

Service

80/100
152 reviews

Professional, friendly service, and great reception and management. Housekeeping can be a problem.

Pool

79/100
33 reviews

Great pool.

Wellness Area

52/100
37 reviews

Sufficient wellness & sports facilities.

Breakfast

52/100
97 reviews

Affordable, fairly tasty breakfasts.

Room

48/100
234 reviews

Rooms are old and poorly-maintained, although views are OK. Poorly cleaned, small rooms with subpar furnishings. Small rooms and poorly cleaned bathrooms. Decent beds and A/C. Shower can be a problem.

Cleanliness

45/100
116 reviews

Bathrooms and rooms are untidy.

Rated 75/100 based on reviews from families.

Terrific location. Great service.

Location

91/100
18 reviews

Near city centre in a great location.

Service

81/100
38 reviews

Friendly service.

Breakfast

53/100
24 reviews

Breakfast is average.

Room

50/100
56 reviews

Average rooms with standard beds. Guests complain about size, cleanliness, and maintenance of rooms and bathrooms. Shower can be a problem.

Comfort

49/100
32 reviews

Small rooms and bathrooms with comfort issues. Okay beds and quiet enough rooms.

Cleanliness

49/100
24 reviews

Rooms could be cleaner.

Amenities

36/100
18 reviews

Hotel buildings could use some improvement.

Rated 60/100 based on reviews from couples.

Great pool.

Location

90/100
19 reviews

Near city centre in a great location.

Service

82/100
18 reviews

Friendly service.

Value

56/100
7 reviews

Fairly good value for money.

Breakfast

50/100
20 reviews

Breakfast is average.

Cleanliness

40/100
14 reviews

Rooms could be cleaner.

Room

34/100
26 reviews

Guests complain about room size, bathrooms, and maintenance. Average beds.

Rated 77/100 based on reviews from solo travelers.

Great location. Friendly service.

Location

88/100
5 reviews

Great location.

Service

80/100
5 reviews

Fantastic service.

Room

49/100
5 reviews

Room needs to be improved.

Review Semantics by TrustYou

Property Description

Located in Charlevoix, Charlevoix Inn & Suites SureStay Collection by Best Western is next to a golf course, within a 5-minute walk of Lake Charlevoix and Lake Chalevoix Depot Beach. This golf hotel is 1 mi (1.7 km) from Lake Michigan and 1 mi (1.6 km) from Charlevoix Beach.

A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.

Make yourself at home in one of the 60 air-conditioned rooms featuring microwaves and iPod docking stations. Your room comes with a pillowtop bed. 39-inch LED televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Lake Charlevoix - 0.1 km / 0.1 mi
Lake Chalevoix Depot Beach - 0.4 km / 0.3 mi
Charlevoix Beach - 1.2 km / 0.7 mi
Mt. McSauba Recreation Area - 1.6 km / 1 mi
Lake Michigan - 1.6 km / 1 mi
North Point Nature Preserve - 1.7 km / 1.1 mi
Beaver Island Boat Company Ferry Terminal - 2.2 km / 1.4 mi
North Seas Gallery - 2.2 km / 1.4 mi
Charlevoix Circle of Arts - 2.3 km / 1.4 mi
Belvedere Golf Club - 5.3 km / 3.3 mi
Castle Farms - 7.4 km / 4.6 mi
Dunmaglas Golf Club - 9.2 km / 5.7 mi
Charles A. Ransom Nature Preserve - 9.9 km / 6.1 mi
Horton Bay - 16.2 km / 10.1 mi
Ye Nyne Olde Holles Golf Club - 18.2 km / 11.3 mi

The nearest major airport is Pellston, MI (PLN-Pellston Regional) - 56.9 km / 35.3 mi

Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Charlevoix? This hotel has facilities measuring 650 square feet (59 square meters), including a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.

Be sure to enjoy recreational amenities including an indoor pool and a spa tub. Additional features at this hotel include complimentary wireless Internet access, a fireplace in the lobby, and tour/ticket assistance. The shuttle (surcharge) will take you to the nearby beach or shopping center.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Mountain biking nearby
  • Wheelchair accessible (may have limitations)
  • Number of meeting rooms - 1
  • Conference space size (meters) - 59
  • Swimming pool
  • Television in common areas
  • Limo or town car service available
  • Free WiFi
  • Number of spa tubs - 1
  • Casino shuttle (surcharge)
  • Number of indoor pools - 1
  • Garden
  • In-room accessibility
  • Roll-in shower
  • Tours/ticket assistance
  • Accessible bathroom
  • Fireplace in lobby
  • Shopping center shuttle (surcharge)
  • Free continental breakfast
  • Area shuttle (surcharge)
  • Total number of rooms - 60
  • Number of floors - 3
  • Professional property host/manager
  • LGBTQ friendly
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Airport transportation (surcharge)
  • Luggage storage
  • Free breakfast
  • Express check-out
  • Business center
  • 24-hour front desk
  • Daily
  • Barbecue grill(s)
  • Safe-deposit box at front desk
  • Smoke-free property
  • Hiking/biking trails nearby
  • Elevator
  • Free self parking
  • Conference space
  • Computer station
  • Conference space size (feet) - 650

Airport & Shuttle Information

Pellston Regional Airport of Emmet County (36 miles), Murray Bay Charlevoix (2 miles)

Airport Shuttle? Yes! There is an airport shuttle.

Breakfast Information

Complimentary Continental Breakfast

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.
Pets may be accepted. Please contact the hotel directly for full details.

Misc Fees / Policies

  • Airport shuttle fee: USD 20 per vehicle (roundtrip)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Contactless check-out is available.
  • Individually-wrapped food options are available for breakfast.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About SureStay

  • The latest premium economy and midscale hotel brand offering comfort, value, and exceptional customer service. The SureStay Hotel Group consists of three brands: SureStay Hotel, SureStay Plus Hotel, and the SureStay Signature Collection to meet the needs of all guests whether traveling for business or leisure. At any location, guests can enjoy free Wi-Fi, breakfast, comfy bedding, and everyday low prices.
  • SureStay Hotels offers basic comforts at a great value with modern, but simple furnishings and large TV’s in each guest room. At most locations, guests can enjoy a pool, fitness facility, continental breakfast, and guest computers during their stay.
  • Delivering additional comfort and affordability, SureStay Plus Hotels features contemporary guestrooms with plush bedding and pillows, flat screen TV’s and free Wi-Fi throughout the hotel. At most locations, guests have complimentary use of computers and printers, a higher-end fitness facility, swimming pool, and indulge in a free hot breakfast served daily.
  • The SureStay Signature Collection offers boutique living at an exceptional price with properties located in historic buildings or in smaller, character buildings ideal for travelers looking for a unique hotel experience. Every guest room delivers in charm and luxury with plush bedding, upscale design elements, and bath amenities for ultimate relaxation. At most locations, all guests have access to free W-Fi throughout the hotel, complimentary hot breakfast daily, on-site dining options, and a state-of-the-art fitness facility and business center.
  • SureStay Rewards will soon be offering an instant-rewards guest loyalty program to earn and use points for hotel stays, dining, and more.

The SureStay highlights above are subject to change without notice.

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