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Sheraton Grand Chicago

301 E North Water St, Chicago, IL 60611 US near Exit 51b on I-94 (~1.4mi)
View Map Reservations: +1-800-760-7718
4.0 Star Property Near Michigan Avenue
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Very Good
4.0/5

Based on 5667 guest reviews

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  • Swimming pool
  • Free WiFi
  • Number of indoor pools - 1
  • Breakfast available (surcharge)
  • Fitness facilities
  • Stair-free path to entrance
  • 24-hour fitness facilities
  • Smoke-free property
  • Pool sun loungers
Select Your Room:
01/27/2022 - 01/28/2022
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1 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Our Hotel Planner Expert Reviews of Sheraton Grand Chicago

Our expert hotel planners periodically visit and review the hotels we represent in person.
"First Class"
Overall Score5.0/ 5
This hotel has it all. I highly recommend this property. A great location, and also the closest hotel to Navy Pier your group will have everything you are looking for. With over 1,000 guest rooms and 120,000 sq. ft. of meeting space they can take care of a small wedding block up to a 500 person meeting. The lobby is welcoming and spacious with floor to ceiling windows and views of the city and river. Mon-Tue-Wed they partner with Wine Spectator and offer wine sampling for $5. Guest rooms are currently going through a renovation with over half complete. Indoor pool and HUGE fitness center overlooking river. Link is a coffee/internet center with complimentary access to the internet. Print your boarding passes and stay in touch with your family while away. All meeting space is above group with natural light. Including an outdoor reception area with a dock for Architecture Cruise departures. I am sure you will enjoy this hotel!
Jennifer E, a local HotelPlanner Chicago expert from US flag
07-Sep-2013 Verified Review

Verified Reviews of Sheraton Grand Chicago

Below are the verified reviews from guests that we have booked recently:
"Formerly a nice property. Dirty, unkept, too few employees to actually service the people staying th"
Overall Score1.0/ 5
Housekeeping never came. No one answers phone at front desk. Restaurant closed. Ghost town.
(Individual traveler, booked 1 room), from US flag
06-Dec-2021 Verified Review, stayed from Sat Dec 04 to Mon Dec 06 2021 at a $193.99 average nightly rate.
"A pleasure to stay."
Overall Score4.0/ 5
Great access to the downtown area, helpful staff, comfortable accommodations.
(Individual traveler, booked 1 room), from US flag
13-Sep-2021 Verified Review, stayed from Fri Sep 10 to Tue Sep 14 2021 at a $221.20 average nightly rate.
"Worst customer care."
Overall Score1.0/ 5
This hotel stay os cancelled because of coronavirus and nobody is refunding me or taking my calls after many hours on hold So you want my rating? 0 stars!
(Individual traveler, booked 1 room), from US flag
21-Mar-2020 Verified Review, stayed from Thu Mar 19 to Sun Mar 22 2020 at a $126.38 average nightly rate.
"Hotel event (ACLA Convention) cancelled. Seeking refund from your agent."
Overall Score5.0/ 5
TO SHERATON: EVENT @ SHERATON WAS CANCELLED: NATIONAL EMERGENCY. I NOTIFIED SHERATON GRAND HOTEL OF CANCELLATION ON FRIDAY, 3/13/20. I SEEK REFUND OF $388,31 FROM YOUR AGENT: [email protected] THEY DO NOT RESPOND. PLEASE RESPONSIBLY ASK YOUR AGENT TO RESPOND! MY PHONE: 609 216 3963 MY EMAIL: [email protected] ITINERARY NUMBER : 9000112504874 CONFIRMATION NUMBER: 1625992068 THANK YOU FOR WORKING WITH YOUR RESERVATION AGENT TO EFFECTUATE THE REFUND. Sincerely, STEPHEN A. DONATELLI.
(Individual traveler, booked 1 room), from US flag
20-Mar-2020 Verified Review, stayed from Thu Mar 19 to Sat Mar 21 2020 at a $139.47 average nightly rate.
"Staff Rating"
Overall Score5.0/ 5
The staffs were friendly and helpful all around. Good Job!
(Individual traveler, booked 1 room), from US flag
11-Dec-2019 Verified Review, stayed from Fri Dec 06 to Sun Dec 08 2019 at a $130.21 average nightly rate.
"Very nice time. Great people around here."
Overall Score4.0/ 5
We enjoyed our stay.
(Individual traveler, booked 1 room), from US flag
29-Nov-2019 Verified Review, stayed from Wed Nov 27 to Fri Nov 29 2019 at a $97.48 average nightly rate.
"Nice Place"
Overall Score4.0/ 5
We like staying here when we come to town.
(Individual traveler, booked 1 room), from US flag
03-Nov-2019 Verified Review, stayed from Sat Nov 02 to Sun Nov 03 2019 at a $124.51 average nightly rate.
"We always stay at Sheraton Grand."
Overall Score4.0/ 5
We always stay at Sheraton Grand whenever we are in for the weekend. I requested river and city view ( room 1719) but was not available.
(Individual traveler, booked 1 room), from US flag
13-May-2019 Verified Review, stayed from Sat May 11 to Sun May 12 2019 at a $158.76 average nightly rate.
"Poor"
Overall Score4.0/ 5
No room service, restaurants closed, broken hair dryer.
(Individual traveler, booked 1 room), from US flag
23-Feb-2019 Verified Review, stayed from Wed Feb 20 to Sat Feb 23 2019 at a $139.71 average nightly rate.

Summary of Verified Reviews

Rated 87/100 based on reviews from all travelers.

"Very good business hotel. Close to Navy Pier. Great pool. Great location."

Location

89/100
415 reviews

"Great location. Great sightseeing, restaurants and shopping nearby." Pricey, inconvenient parking.

Service

77/100
333 reviews

"Reception and restaurant service are professional and friendly." Room service could have been improved.

Pool

70/100
35 reviews

"Great pool."

Cleanliness

65/100
155 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Room

65/100
467 reviews

"Great views, with average beds, relatively well-sized and tidy enough." Bathrooms are dirty and rooms in need of maintenance. Outdated rooms with poor kitchenettes, minibars and A/C. Shower can be a problem.

WiFi

60/100
28 reviews

"WiFi is decent and okay-priced. Wifi quality could be improved."

Comfort

56/100
165 reviews

"Mediocre comfort, room sizes and beds." Deficient A/C and too noisy rooms.

Vibe

52/100
96 reviews

"Decent vibe. Hotel could use some updating. Entrance area is ok." Hotel is relatively luxurious. Stylish hotel. Good for business people. Good choice for a city trip. Luxury hotel.

Food

52/100
71 reviews

"Great menu with good food, but parking is pricey."

Breakfast

43/100
34 reviews

"Some complaints about quality and price of breakfast."

Value

42/100
125 reviews

"Value for money could be better. Pricey breakfast and dining." Internet is affordable.

Bar

18/100
18 reviews

"Bar could improve."

Rated 83/100 based on reviews from families.

"Great shopping. Wonderful sightseeing."

Location

85/100
154 reviews

"Great location. Pricey, inconvenient parking." Good shopping and sightseeing.

Service

73/100
116 reviews

"Service and reception relatively professional and friendly but housekeeping is not great." Room service could have been improved.

Pool

70/100
17 reviews

"Great pool."

Cleanliness

64/100
54 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Room

56/100
156 reviews

"Views are good, menus are average, and rooms are acceptably clean." Small, outdated rooms, poorly cleaned bathrooms, and insufficient A/C. Badly maintained rooms with poor minibars and kitchenettes.

Food

51/100
25 reviews

"Food is all right."

WiFi

50/100
8 reviews

"WiFi is decent and okay-priced."

Vibe

49/100
24 reviews

"Vibe is not too good. Hotel could use some updating." Entrance area is ok.

Comfort

48/100
58 reviews

"Small, noisy, uncomfortable rooms with poor A/C. Average beds."

Breakfast

39/100
8 reviews

"Breakfast can be improved."

Value

37/100
47 reviews

"Value for money could be better. Internet is affordable."

Rated 82/100 based on reviews from couples.

"Great view."

Location

89/100
26 reviews

"Great location."

Service

76/100
25 reviews

"Friendly service and great reception."

Room

61/100
40 reviews

"Rooms and beds are adequate." Views are great but rooms are poorly-maintained and bathroom is substandard. Complaints about minibars and kitchenettes.

Cleanliness

60/100
15 reviews

"Room cleanliness is acceptable."

Comfort

59/100
17 reviews

"Mediocre comfort, room sizes and beds."

Vibe

47/100
5 reviews

"Vibe is not too good."

Food

45/100
5 reviews

"Food could be better."

Value

42/100
7 reviews

"Value for money could be better."

Rated 82/100 based on reviews from business travelers.

"Fantastic service. Great location."

Location

91/100
7 reviews

"Great location."

Room

59/100
8 reviews

"Room is all right."

Value

43/100
5 reviews

"Value for money could be better."

Rated 82/100 based on reviews from solo travelers.

"Great location."

Location

84/100
6 reviews

"Great location."

Comfort

59/100
5 reviews

"Comfortable."

Room

55/100
7 reviews

"Room is all right."

Rated 81/100 based on reviews from all travelers.

"Very good business hotel. Close to Navy Pier. Great pool. Great location."

Location

90/100
366 reviews

"Great location. Great sightseeing, restaurants and shopping nearby." Pricey, inconvenient parking.

Service

80/100
304 reviews

"Reception and restaurant service are professional and friendly." Room service could have been improved.

Pool

67/100
30 reviews

"Ordinary pool."

Cleanliness

65/100
149 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Room

63/100
431 reviews

"Great views, with average beds, relatively well-sized and tidy enough." Bathrooms are dirty and rooms in need of maintenance. Outdated rooms with poor kitchenettes, minibars and A/C. Shower can be a problem.

WiFi

59/100
26 reviews

"WiFi is decent and okay-priced. Wifi quality could be improved."

Comfort

55/100
151 reviews

"Mediocre comfort, room sizes and beds." Deficient A/C and too noisy rooms.

Vibe

51/100
88 reviews

"OK vibe and a friendly atmosphere. Hotel could use some updating." Entrance area is ok. Stylish hotel.

Value

44/100
112 reviews

"Value for money could be better. Pricey breakfast and dining." Internet is affordable.

Breakfast

38/100
31 reviews

"Some complaints about quality and price of breakfast."

Bar

18/100
18 reviews

"Bar could improve."

Rated 80/100 based on reviews from families.

"Great shopping. Wonderful sightseeing."

Location

87/100
128 reviews

"Great location. Good shopping and sightseeing." Pricey, inconvenient parking.

Service

76/100
102 reviews

"Friendly, if slightly unprofessional, service and subpar housekeeping." Room service could have been improved.

Pool

67/100
14 reviews

"Ordinary pool."

Cleanliness

62/100
51 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Food

50/100
21 reviews

"Food is all right."

Room

49/100
138 reviews

"Guests complained about the beds, room size, and cleaning and maintenance." Rooms are somewhat clean but have fantastic views. Outdated rooms with poor kitchenettes, minibars and A/C.

Vibe

47/100
20 reviews

"Vibe is not too good. Hotel could use some updating." Entrance area is ok.

WiFi

46/100
6 reviews

"Complaints about WiFi."

Comfort

45/100
50 reviews

"Uncomfortable, cramped rooms, with poor beds." Deficient A/C and too noisy rooms.

Breakfast

40/100
7 reviews

"Breakfast can be improved."

Value

38/100
37 reviews

"Value for money could be better."

Rated 80/100 based on reviews from couples.

"Great view. Friendly service."

Location

89/100
23 reviews

"Great location."

Service

75/100
24 reviews

"Friendly service and great reception."

Cleanliness

62/100
13 reviews

"Room cleanliness is acceptable."

Comfort

62/100
14 reviews

"Mediocre comfort, room sizes and beds."

Room

61/100
35 reviews

"Beds, room size and cleanliness are alright, but minibars are less highly rated." Great view. Substandard kitchenettes and bathrooms.

Value

40/100
5 reviews

"Value for money could be better."

Rated 79/100 based on reviews from solo travelers.

"Great location."

Comfort

59/100
5 reviews

"Comfortable."

Room

55/100
7 reviews

"Room is all right."

Rated 80/100 based on reviews from business travelers.

"Fantastic service. Great location."

Location

91/100
7 reviews

"Great location."

Room

59/100
8 reviews

"Room is all right."

Value

43/100
5 reviews

"Value for money could be better."

Rated 86/100 based on reviews from all travelers.

"Very good business hotel. Close to Navy Pier. Great pool. Great location."

Location

88/100
39 reviews

"Well-located, although unfortunately the parking isn't easy."

Wellness Area

80/100
5 reviews

"Awesome wellness and fitness areas."

Pool

73/100
5 reviews

"Great pool."

Room

73/100
28 reviews

"Lovely rooms with pleasant views. Average beds."

Service

69/100
24 reviews

"Friendly service and acceptable reception."

Cleanliness

65/100
6 reviews

"Quite clean."

Vibe

46/100
6 reviews

"Vibe is not too good."

Value

40/100
10 reviews

"Value for money could be better."

Rated 86/100 based on reviews from families.

"Great pool. Great wellness & sports facilities."

Location

85/100
22 reviews

"Well-located, although unfortunately the parking isn't easy."

Service

71/100
11 reviews

"Fantastic service."

Room

70/100
15 reviews

"Lovely rooms with pleasant views. Average beds."

Value

38/100
8 reviews

"Value for money could be better."

Review Semantics by TrustYou

Property Description

With a stay at Sheraton Grand Chicago, you'll be centrally located in Chicago, a 7-minute walk from Michigan Avenue and 13 minutes by foot from Navy Pier. This 4-star hotel is 0.9 mi (1.5 km) from John Hancock Center and 1.1 mi (1.8 km) from Art Institute of Chicago.

Enjoy American cuisine at Shulas Steak House, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Continental breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.

Make yourself at home in one of the 1218 guestrooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Michigan Avenue - 0.6 km / 0.4 mi
Chicago Riverwalk - 0.6 km / 0.4 mi
State Street - 0.7 km / 0.4 mi
Northwestern Memorial Hospital - 0.8 km / 0.5 mi
Prentice Women's Hospital - 0.9 km / 0.6 mi
House of Blues Chicago - 1 km / 0.6 mi
Lakefront Trail - 1 km / 0.6 mi
Chicago Theatre - 1 km / 0.6 mi
Aon Center - 1 km / 0.6 mi
Grant Park - 1 km / 0.6 mi
Navy Pier - 1.1 km / 0.7 mi
Harris Theater - 1.1 km / 0.7 mi
Ann and Robert H. Lurie Children's Hospital - 1.1 km / 0.7 mi
Chinese Consulate - 1.2 km / 0.7 mi
Chicago Water Tower - 1.2 km / 0.7 mi

The nearest airports are:
Chicago O'Hare International Airport (ORD) - 29.4 km / 18.3 mi
Chicago Midway Airport (MDW) - 21.1 km / 13.1 mi
Chicago, IL (PWK-Chicago Executive) - 36.3 km / 22.6 mi

The preferred airport for Sheraton Grand Chicago is Chicago O'Hare International Airport (ORD).

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Chicago? This hotel has facilities measuring 125000 square feet (11613 square meters), including conference space. Self parking (subject to charges) is available onsite.

Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 12:00 PM
  • Minimum age of oldest guest: 21
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Newspapers in lobby (surcharge)
  • Number of meeting rooms - 43
  • Conference space size (meters) - 11613
  • Swimming pool
  • Free WiFi
  • Number of bars/lounges - 1
  • Braille or raised signage
  • Assistive listening devices available
  • Number of indoor pools - 1
  • In-room accessibility
  • Wheelchair accessible parking
  • Roll-in shower
  • Tours/ticket assistance
  • Accessible bathroom
  • Wheelchair-accessible lounge
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Multilingual staff
  • Breakfast available (surcharge)
  • Wheelchair-accessible meeting spaces/business center
  • Number of coffee shops/cafes - 1
  • Elevator
  • Fitness facilities
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Total number of rooms - 1218
  • Number of floors - 34
  • Professional property host/manager
  • Parking height restrictions apply
  • Ballroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible public washroom
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wedding services
  • 24-hour fitness facilities
  • Luggage storage
  • Express check-out
  • Grocery/convenience store
  • Business center
  • 24-hour front desk
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Smoke-free property
  • Snack bar/deli
  • Conference space
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Computer station
  • Terrace
  • Wheelchair accessible path of travel
  • Pool sun loungers
  • Conference space size (feet) - 125000
  • Concierge services

Airport & Shuttle Information

25 minutes to Midway Airport35 minutes to O'Hare Airport

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

$32 breakfast vouchers inclusive of tax and service

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pet maximum weight in lb is 75

Maximum number of pets per room 1

Pet maximum weight in kg is 34

Service animals are allowed

Service animals are exempt from fees/restrictions

Only dogs are allowed

Pets allowed

Less than 50 lbs. allowed

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 29 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 63 per day (in/out privileges)
  • Valet parking fee: USD 73 per day (in/out privileges)
  • Pet fee: USD 0 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Pool access available from 7:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Parking height restrictions apply.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
  • Contactless check-in and contactless check-out are available.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
  • This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Staff temperature checks are conducted regularly

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitization practices of SafeStay (AHLA - USA)

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Property confirms they are implementing enhanced cleaning measures

About Sheraton Hotels and Resorts

  • The lobby has fully-wired workstations with free Wi-Fi, printing services, morning paper, coffee, and TV
  • Offers a fitness program with core performance fitness centers, in-room and restaurant dining options, and even has threir own online fitness website with programs, life tips, and personal training
  • Sheraton Club Level offers guests rooms with more comfort, convenient, and space including breakfast
  • Sheraton's Sweet Sleeper Bed provides the ultimate comfort with plush mattresses, soft sheets, and hypoallergenic pillows

The Sheraton Hotels and Resorts highlights above are subject to change without notice.

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