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Comfort Suites Newport Cincinnati Riverfront

420 Riverboat Row, Newport, KY 41071 US
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Newport on the Levee
Choice Hotels Announces Commitment To Clean Initiative: Guests may experience a growing variety of new and improved protocols, products and communications, some of which are already in place, to promote health and safety, including; Heightened cleaning protocols for high-traffic areas, Changes in breakfast offerings, Housekeeping "on-demand" option, Hand sanitizing stations, Enhancements to help facilitate contactless check-in and check-out, Personal protective equipment for hotel staff Read More
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11/30/2021 - 12/01/2021
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1 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Comfort Suites Newport Cincinnati Riverfront

Below are the verified reviews from guests that we have booked recently:
"Excellent Experience"
Overall Score5.0/ 5
The staff is very friendly and accommodating. Comfortable clean rooms. Beautiful view of the river and Cincinnati.
(Individual traveler, booked 1 room), from US flag
06-Sep-2021 Verified Review, stayed from Fri Aug 27 to Wed Sep 01 2021 at a $159.19 average nightly rate.
"Beware!"
Overall Score1.0/ 5
This hotel use to be a really nice hotel. It use to be our go to when we visit Cincinnati. I have stayed in this hotel several times and each time prior to this one has been pleasant. The hotel is run down and Needs remodeled. The sink in my room leaked.. The carpets through out the whole hotel are VERY NASTY. Staff was not friendly at all. My niece had bugs in her room and they were trying to refuse to give her money back, my sister had roaches in her room, blood on her covers and sheets, my other sister had blood on her sheets and was told they had no more clean sheets or covers and didn't know how to wash them. My sister's boyfriend had to go down and wash their sheets and covers himself. I WILL NEVER RETURN TO THIS HOTEL! I have been a loyal customer for past five years or more.
(Individual traveler, booked 1 room), from US flag
02-Aug-2021 Verified Review, stayed from Sat Jul 31 to Sun Aug 01 2021 at a $118.15 average nightly rate.
"Was okay, could of been cleaner, bathroom exhaust fan was loud, toilet seat crooked, (needs replaced"
Overall Score4.0/ 5
Good location, close to venue, inconvenient that the fairy wasn’t running and the purple people bridge was closed to pedestrians.
(Individual traveler, booked 1 room), from US flag
24-Jul-2021 Verified Review, stayed from Fri Jul 23 to Sat Jul 24 2021 at a $159.00 average nightly rate.
"Laid back place."
Overall Score5.0/ 5
Like the mellow vibe and proximity to fun venues.
(Individual traveler, booked 1 room), from US flag
04-Jul-2021 Verified Review, stayed from Fri Jul 02 to Sun Jul 04 2021 at a $163.99 average nightly rate.
"Great room and view. Vending machine didn’t work."
Overall Score4.0/ 5
Great place to stay. It was quiet and I will stay again.
(Individual traveler, booked 1 room), from US flag
20-Apr-2021 Verified Review, stayed from Sat Apr 17 to Sun Apr 18 2021 at a $153.99 average nightly rate.
"Out of state visitor."
Overall Score3.0/ 5
Some staff not wearing mask. Bed was comfortable. Room was clean.
(Individual traveler, booked 1 room), from US flag
25-Oct-2020 Verified Review, stayed from Thu Oct 22 to Fri Oct 23 2020 at a $101.99 average nightly rate.
"Dissatisfied room shouldn't have been rented out."
Overall Score1.0/ 5
There was no one upfront upon our arrival and it took several minutes for someone too come downstairs to great us and get us checked in. They put us in a room that didn't lock and was not clean and room phones didn't work nor did the lamps in the room. I was not happy with the room or price we paid considering that we couldn't make use of the pool or fitness center. When we checked out in the morning we were told by the gentleman that that room should have never been given to us that it was being worked on but they never even offered to give us a discount or refund which considering the conditions I think they definitely should have done. I am very dissatisfied with our stay at this establishment.
(Individual traveler, booked 1 room), from US flag
06-Jun-2020 Verified Review, stayed from Tue Jun 02 to Wed Jun 03 2020 at a $98.40 average nightly rate.
"Hotel is run down, horrible lobby, staff unprofessionally dressed, doors all in bad shape."
Overall Score2.0/ 5
We will be making many trips to Ft Thomas, KY and will definitely not stay at this property ever again. We had trouble finding it and drove past the BACK of the hotel a couple of times. Once we got to the desk, I told the clerk about our difficulty of being right behind the property and not knowing it and that you should have a SIGN on the back. She practically laughed at me and told me that was not her job to do that. I told her she could TELL SOMEONE and she laughed. That thoroughly angered me. The main lobby and elevator lobbies were terrible and run down. There was NOTHING about the hotel that we liked, nothing.
(Individual traveler, booked 1 room), from US flag
19-Jan-2020 Verified Review, stayed from Wed Jan 15 to Thu Jan 16 2020 at a $93.60 average nightly rate.
"Property was average Staff was outstanding."
Overall Score3.0/ 5
Property is in need of up grading, a bit tired. BUT, the staff was outstanding. Even with the hotel being fully booked due to a music festival they were patient, cheerful and very helpful.
(Group coordinator, booked 2 rooms), from US flag
04-Aug-2019 Verified Review, stayed from Fri Jul 26 to Mon Jul 29 2019 at a $191.82 average nightly rate.
"Great staff, poor infrastructure."
Overall Score3.0/ 5
Hi, Our large party stayed in various rooms at the Comfort Suites Newport. We were very happy with the service. Staff were very helpful and pleasant. However, two rooms had problems with flooding and the carpeting in one corridor was sodden. One non smoking room reeked strongly of smoke and there were peculiar smells in at least two other rooms. Water did not stay in the bathtubs, so not good for bathing children. It would be good to have milk available for younger guests we had three under two's staying with us and had to go to local Krogers for bedtime milk!
(Group coordinator, booked 2 rooms), from US flag
02-Aug-2019 Verified Review, stayed from Fri Jul 26 to Mon Jul 29 2019 at a $191.82 average nightly rate.
"Not Good"
Overall Score4.0/ 5
We stay in hotels for out of town work, the first night was good, the second night our room had not been cleaned and restocked.this in essence is our second home, comfort Inn needs to take care of this.
(Group coordinator, booked 2 rooms), from US flag
30-Jul-2019 Verified Review, stayed from Wed Jul 24 to Fri Jul 26 2019 at a $119.52 average nightly rate.
"Good Stay"
Overall Score4.0/ 5
Nice, clean room, and good breakfast.
(Individual traveler, booked 1 room), from US flag
18-Jul-2019 Verified Review, stayed from Mon Jul 15 to Tue Jul 16 2019 at a $102.60 average nightly rate.
"Stay anywhere, but here."
Overall Score1.0/ 5
So many problems, so little service! Booked and paid for two nights at this hotel for a wedding through a link on The Knot, the couples RSVP site. Eventually discovered what appeared to be a direct booking with the hotel was actually a booking through Priceline. Arrived for the wedding the day before (Sat) only to discover that there was no hotel room booked for my family that night. Comfort Suites system showed one night booked despite the fact that I was charged and paid for two nights. The clerk told me that they did not have any rooms available. After insisting to speak to a manager, the manager located a room for us for the night. We were informed that we would have to check out on Sunday, then check back in to the room that was booked for us for the second night of our stay. Sounds logical, right? Wrong! Attempting to check in at 3:00 to get ready for the 4:00 wedding, the same clerk was at the desk on Sunday afternoon when we attempted to check in. We were informed that we would be charged again for the room because “the system says you owe $90.00”. Never mind that the night before she was a part of the whole fiasco to start with and clearly saw the charge payment to Comfort Suites Newport for the full amount of two nights. The housekeeper standing at the desk overheard the exchange tried to intervene and suggested she call the manager. No manager on duty in the hotel to help with the discrepancy and all phone calls to the manager went unanswered. Housekeeping suggested she call “Ricky”. She didn’t wan to call Ricky because he’d be mad. Meanwhile, there I stood knowing that we had a wedding to attend in 45 minutes. Eventually Ricky was contacted, the clerk would not tell him that I could prove both rooms were paid for, despite being asked to by myself and the housekeeper to do so. Once again, she said if I checked into the room, I’d owe another $90. We told her to cancel the room, changed in a family member’s room at a different hotel and drove home after the reception, a four hour drive. Contacted Ricky myself the next day asking for a refund for one night. He offered to contact Priceline to see what he could do. He called back later that day with the good news that I would be refunded both days! Great! Only that never happened. A follow up call to Ricky resulted in a suggestion that I call Priceline myself to get the refund. That was 7 days and four follow up calls ago and still no success. No return calls for messages left and no refund. This unfortunate situation could have been avoided if a manager was on site who had authority to resolve the problem. But that wasn’t the case. So, here’s what I’d suggest if you are considering this hotel for your visit. First of all, there are lots of other lodging options in the Cincinnati area. Pick one of those instead. Second, if you really feel that our experience was the exception rather than the rule, call the hotel directly and book your room. And third, ABSOLUTLEY do not pay in advance! This has been a huge hassle from the start and no one at this hotel really cares enough to get it resolved!
(Individual traveler, booked 1 room), from US flag
15-Jul-2019 Verified Review, stayed from Sat Jul 06 to Mon Jul 08 2019 at a $116.26 average nightly rate.
"Miscommunication"
Overall Score4.0/ 5
Our reservation was cancelled.
(Individual traveler, booked 1 room), from US flag
15-May-2019 Verified Review, stayed from Wed May 15 to Thu May 16 2019 at a $96.55 average nightly rate.
"Tub drained very slowly."
Overall Score3.0/ 5
Front desk ladies were very welcoming. However no soap in room and bathtub needs some work. Beds very comfortable. Kudos to Brittany and Alicia, very nice.
(Individual traveler, booked 1 room), from US flag
16-Nov-2018 Verified Review, stayed from Thu Nov 15 to Fri Nov 16 2018 at a $101.15 average nightly rate.
"I was very satisfied."
Overall Score4.0/ 5
My stay was nice comfy and clean.
(Individual traveler, booked 1 room), from US flag
27-Oct-2018 Verified Review, stayed from Fri Oct 26 to Sat Oct 27 2018 at a $116.10 average nightly rate.
"Baseball Trip"
Overall Score5.0/ 5
Great location, friendly staff and nice rooms.
(Individual traveler, booked 1 room), from US flag
04-Sep-2014 Verified Review
"Great place to stay"
Overall Score5.0/ 5
We had a good breakfast with clean rooms.
(Group coordinator, booked 2 rooms), from US flag
02-Aug-2014 Verified Review, stayed from Thu Jul 31 to Fri Aug 01 2014 at a $159.99 average nightly rate.
"Location, location, location."
Overall Score4.0/ 5
This hotel was exactly where I wanted to be. Overlooking the Ohio River made it even better. Our table was wobbly and it felt like the place needed a refresher. It was not luxurious as it could have been, for instance the rooms could have used more than one little bar of soap for those who expect that. Definitely safety bars in the shower. Would I book there again? Yes, if I wanted to be in that part of Cincinnati.
(Individual traveler, booked 1 room), from US flag
08-Jul-2014 Verified Review, stayed from Thu Jul 03 to Sat Jul 05 2014 at a $259.00 average nightly rate.

Summary of Verified Reviews

61
Poor

Summary of 1,189 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 61/100 based on reviews from all travelers.

"Close to restaurants and bars with nearby parking areas."

Location

89/100
236 reviews

"Great location. Average parking." Great sightseeing, restaurants and shopping nearby. Convenient car access and well-priced parking.

Service

69/100
260 reviews

"Service is average, but very friendly." Reception and housekeeping are average, but management is not great.

Room

43/100
525 reviews

"Rooms need more cleaning and maintenance, with poorly rated minibars." Complaints about the furniture, TVs, A/C, and beds. Mediocre sized, poorly cleaned bathrooms. Okay-sized rooms with good views. Shower can be a problem.

Breakfast

40/100
115 reviews

"Breakfast is reasonably priced, but not exceptional."

Comfort

37/100
213 reviews

"Poor beds, with complaints about A/C and noise." Room and bathroom sized adequately.

Cleanliness

18/100
343 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Amenities

14/100
165 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating.

WiFi

12/100
12 reviews

"Wifi quality could be improved."

Rated 59/100 based on reviews from families.

"Good accessibility by car."

Location

90/100
76 reviews

"Great location, near nice bars and restaurants." Good car access, but so-so parking.

Service

70/100
68 reviews

"Friendly, more-or-less professional service, and so-so reception."

Room

43/100
157 reviews

"View is wonderful, but rooms are in need of maintenance with poor furniture and A/C." Poor beds and room cleanliness. Shower can be a problem.

Breakfast

37/100
36 reviews

"Breakfast can be improved."

Comfort

37/100
69 reviews

"Poor beds, with complaints about A/C and noise."

Cleanliness

19/100
99 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Amenities

16/100
45 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating.

Rated 65/100 based on reviews from couples.

"Wonderful sightseeing. Good restaurants & bars in the area."

Location

89/100
45 reviews

"Great location, reasonable parking, and good sightseeing."

Service

70/100
24 reviews

"Friendly service and acceptable reception."

Room

50/100
63 reviews

"Excellent views, but some issues with beds and room maintenance." Bathrooms and rooms are untidy. Shower can be a problem.

Comfort

41/100
27 reviews

"Not very comfortable, with poor beds."

Breakfast

39/100
17 reviews

"Breakfast can be improved."

Cleanliness

13/100
44 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Amenities

13/100
24 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating.

Rated 59/100 based on reviews from solo travelers.

"Great location."

Location

89/100
6 reviews

"Great location."

Service

70/100
6 reviews

"Service is adequate."

Room

39/100
12 reviews

"Rooms could be cleaner."

Cleanliness

19/100
8 reviews

"Rooms could be cleaner."

Amenities

12/100
5 reviews

"Hotel buildings could use some improvement."

Rated 58/100 based on reviews from business travelers.

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Room

39/100
5 reviews

"Room needs to be improved."

Rated 56/100 based on reviews from all travelers.

"Close to restaurants and bars with nearby parking areas."

Location

89/100
233 reviews

"Great location. Average parking." Great sightseeing, restaurants and shopping nearby. Convenient car access and well-priced parking.

Service

69/100
260 reviews

"Service is average, but very friendly." Reception and housekeeping are average, but management is not great.

Room

42/100
520 reviews

"Rooms need more cleaning and maintenance, with poorly rated minibars." Complaints about the furniture, TVs, A/C, and beds. Mediocre sized, poorly cleaned bathrooms. Okay-sized rooms with good views. Shower can be a problem.

Breakfast

41/100
114 reviews

"Breakfast is reasonably priced, but not exceptional."

Comfort

35/100
208 reviews

"Poor beds, with complaints about A/C and noise." Room and bathroom sized adequately.

Cleanliness

17/100
342 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Amenities

14/100
163 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating.

WiFi

12/100
12 reviews

"Wifi quality could be improved."

Rated 57/100 based on reviews from families.

"Good accessibility by car."

Location

90/100
76 reviews

"Great location, near nice bars and restaurants." Good car access, but so-so parking.

Service

70/100
68 reviews

"Friendly, more-or-less professional service, and so-so reception."

Room

43/100
157 reviews

"View is wonderful, but rooms are in need of maintenance with poor furniture and A/C." Poor beds and room cleanliness. Shower can be a problem.

Breakfast

37/100
36 reviews

"Breakfast can be improved."

Comfort

37/100
69 reviews

"Poor beds, with complaints about A/C and noise."

Cleanliness

19/100
99 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Amenities

16/100
45 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating.

Rated 64/100 based on reviews from couples.

"Wonderful sightseeing. Good restaurants & bars in the area."

Location

88/100
43 reviews

"Great location, reasonable parking, and good sightseeing."

Service

70/100
24 reviews

"Friendly service and acceptable reception."

Room

50/100
62 reviews

"Excellent views, but some issues with beds and room maintenance." Bathrooms and rooms are untidy. Shower can be a problem.

Comfort

41/100
26 reviews

"Not very comfortable, with poor beds."

Breakfast

39/100
17 reviews

"Breakfast can be improved."

Cleanliness

13/100
44 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Amenities

13/100
24 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating.

Rated 59/100 based on reviews from solo travelers.

"Location is great."

Location

89/100
6 reviews

"Great location."

Service

70/100
6 reviews

"Service is adequate."

Room

38/100
11 reviews

"Rooms could be cleaner."

Cleanliness

19/100
8 reviews

"Rooms could be cleaner."

Amenities

12/100
5 reviews

"Hotel buildings could use some improvement."

Review Semantics by TrustYou

Property Description

A stay at Comfort Suites Newport - Cincinnati Riverfront places you in the heart of Newport, steps from Ohio River and 14 minutes by foot from Ride The Ducks Newport. This hotel is 0.8 mi (1.3 km) from Newport Aquarium and 0.9 mi (1.4 km) from Newport on the Levee.

For your convenience, a complimentary breakfast is served daily from 6:30 AM to 9:30 AM.

Make yourself at home in one of the 124 guestrooms featuring refrigerators and microwaves. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

Ohio River - 0.1 km / 0.1 mi
Ride The Ducks Newport - 1.2 km / 0.7 mi
Newport Aquarium - 1.2 km / 0.7 mi
Newport on the Levee - 1.2 km / 0.8 mi
Newport Southbank Bridge - 1.3 km / 0.8 mi
Northern Kentucky Gambling Museum - 1.5 km / 0.9 mi
Monmouth Theatre - 1.6 km / 1 mi
Sawyer Point - 1.7 km / 1.1 mi
Taft Museum of Art - 1.8 km / 1.1 mi
Heritage Bank Center - 2 km / 1.3 mi
Lytle Park - 2.1 km / 1.3 mi
Great American Ball Park - 2.2 km / 1.4 mi
Cincinnati Masonic Center - 2.3 km / 1.4 mi
Taft Theatre - 2.3 km / 1.4 mi
Smale Riverfront Park - 2.3 km / 1.5 mi

The nearest airports are:
Cincinnati-Northern Kentucky Int'l Airport (CVG) - 24.6 km / 15.3 mi
Cincinnati, OH (LUK-Cincinnati Municipal - Lunken Field) - 10.4 km / 6.5 mi
Hamilton, OH (HAO-Butler County Regional) - 37.8 km / 23.5 mi

The preferred airport for Comfort Suites Newport - Cincinnati Riverfront is Cincinnati-Northern Kentucky Int'l Airport (CVG).

Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

Make use of convenient amenities such as complimentary wireless Internet access, gift shops/newsstands, and a television in a common area.

Green Sustainability

Yes

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Gift shops or newsstand
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Parking (limited spaces)
  • Free breakfast
  • Visual alarms in hallways
  • Wheelchair-accessible path to elevator
  • 24-hour front desk
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Free WiFi
  • Number of buildings/towers - 1
  • Year Built - 1997
  • Total number of rooms - 124
  • Number of floors - 6
  • Noise-free rooms not guaranteed
  • No rollaway/extra beds available
  • Braille or raised signage
  • Smoke-free property
  • In-room accessibility
  • Wheelchair accessible parking
  • Laundry facilities
  • Accessible bathroom
  • Elevator
  • Free self parking
  • ATM/banking
  • Wheelchair accessible path of travel
  • 24-hour business center

Airport & Shuttle Information

Cincinnati Northern Kentucky Int'l Airport CVG 12 miles

Local Shuttle Info: Southbank shuttle trolley, $1.00 per person one way. Independently owned and operated by the city.

Breakfast Information

Complimentary continental breakfast with hot items to include Belgium Waffles. Menu varies daily, hot items can include scrambled eggs, cheese omelets, bacon, links. Variety of cereals, breads, bagels, fresh fruit, yogurt, beverages include coffee and juices. Condiments offered such as jellies, peanut butter, and syrup.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pets allowed

Pets allowed with a $50 fee.

Parking Info

Free parking

Internet / WiFI

Free wifi

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 100 per accommodation, per stay
  • Late check-out fee: USD 75.00 (subject to availability)
  • In-room safe fee: USD 1.5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
  • Contactless check-out is available.
  • Each guestroom is kept vacant for a minimum of 48 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
  • This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Guests are provided with free hand sanitizer

Social distancing measures are in place

Gap period enforced between guest stays - 48 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitization practices of SafeStay (AHLA - USA)

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

Property confirms they are implementing enhanced cleaning measures

About Comfort Suites

  • Pull-out sofa beds, microwave and refrigerator in each room
  • Spacious rooms with separate areas for working and relaxation
  • Grab and Go breakfast option
  • Free hot breakfast with two flavors of waffles, meat, and eggs
  • In-room recharge station and coffee
  • Free daily newspaper and high-speed internet access
  • 100% smoke free facility
  • Marketplace with snacks and drinks

The Comfort Suites highlights above are subject to change without notice.

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