Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"Poor front desk service and room amenities."
Overall Score2.0/5
The front desk staff was untrained, the room was dirty, no microwave, no regular coffee only decaf, the bathroom was tiny and hard to move around in, no hooks to hang anything on, no room to get out of bed on wall side, the decorative wall treatment constantly rattled, not much in the way of stocked shampoos, etc, the refrigerator was not bolted down and moved out of place whenever we opened it. The A/C was very difficult to regulate; was either blasting or nothing. No maid service, the beds were fill sized not queen size. Overall a very disappointing experience!
George S. (Individual traveler, booked 1 room), from
04-Oct-2021 Verified Review, stayed from Wed Sep 29 to Sat Oct 02 2021 at a $233.32 average nightly rate.
"Just a poor first impression."
Overall Score3.0/5
The shower curtain has mold on the bottom of it. Gross. In this climate to think your room wasn’t clean is a horrible feeling of being unsafe.
Joann G. (Individual traveler, booked 1 room), from
05-Aug-2021 Verified Review, stayed from Wed Aug 04 to Thu Aug 05 2021 at a $309.00 average nightly rate.
"Wonderful!"
Overall Score5.0/5
Staff, facility was terrific!
Karen B. (Individual traveler, booked 1 room), from
11-Sep-2020 Verified Review, stayed from Tue Sep 08 to Wed Sep 09 2020 at a $127.29 average nightly rate.
"Not Good"
Overall Score2.0/5
I checked out on Saturday. Stayed one night. Asked the girl twice if I was all set and she said yes. They charged me for three nights. Called to get that removed and was basically called a liar bc the girl never checked me out. Lady said she would look into it and call me back she never did. I had to call back. This tine the women on the phone made up a story. She said I told her that I was gonna let her know. I even dropped the keys at the desk. She asked me what room I was in and had to check to make sure there was no activity there. Again called me a liar. She called back and said she would refund. Still have not seen it.
Carol R. (Individual traveler, booked 1 room), from
13-Jun-2020 Verified Review, stayed from Fri Jun 05 to Mon Jun 08 2020 at a $126.26 average nightly rate.
"Wonderful Stay"
Overall Score5.0/5
The room was very clean and spacious! Staff was accommodating and friendly. Breakfast was plentiful. Had a great stay and will definitely stay here again in the future.
Jill H. (Individual traveler, booked 1 room), from
28-Dec-2018 Verified Review, stayed from Thu Dec 27 to Fri Dec 28 2018 at a $79.52 average nightly rate.
"Comfortable, clean room."
Overall Score4.0/5
always have a pleasant time at the Hyatt. The breakfast could be a bit better,however.
Henry M. (Individual traveler, booked 1 room), from
24-Dec-2018 Verified Review, stayed from Fri Dec 21 to Sat Dec 22 2018 at a $99.00 average nightly rate.
"Very pleased with the style of the room and hotel."
Overall Score5.0/5
Room was very clean, all toiletries there and enough towels and facecloths. So spacious, loved the setup of the room and was pleasantly surprised. Breakfast was good and a nice assortment. Would most definitely tell others to stay at this hotel.
Sandra F. M. (Individual traveler, booked 1 room), from
16-Mar-2014 Verified Review
Summary of Verified Reviews
86
Excellent
Summary of 1,212 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Great location with good access by car."Central location with great sightseeing, dining out and shopping.
Service
90/100
312 reviews
"Professional, friendly service, and great reception and management."
Cleanliness
73/100
244 reviews
"Clean hotel facilities."Rooms and pool area moderately clean but bathrooms are poorly cleaned.
Room
69/100
378 reviews
"Large, reasonably clean rooms and comfortable beds."Small rooms and poorly cleaned bathrooms.Outdated, badly maintained rooms with poor furniture.Substandard bathrooms, televisions, and air conditioning.Shower can be a problem.
Breakfast
56/100
139 reviews
"Affordable, fairly tasty breakfasts."
WiFi
29/100
5 reviews
"Complaints about WiFi."
Rated 84/100 based on reviews from families.
"Clean hotel facilities. Nice building."
Location
96/100
53 reviews
"Great location with excellent sightseeing."
Service
93/100
88 reviews
"Efficient, friendly service with a nice reception."
Cleanliness
72/100
72 reviews
"Clean hotel facilities. Room cleanliness is acceptable."
Room
70/100
105 reviews
"Big rooms with mediocre maintenance and cleanliness and so-so beds."Older rooms with small bathrooms, poor furniture and A/C problems.
Pool
63/100
28 reviews
"Ordinary pool."
Breakfast
59/100
49 reviews
"Breakfast is average."
Rated 79/100 based on reviews from couples.
"Near city centre. Wonderful sightseeing."
Location
97/100
29 reviews
"Great location. Near to downtown with good options for sightseeing."
Service
87/100
45 reviews
"Friendly service and great reception."
Cleanliness
77/100
41 reviews
"Relatively clean rooms."
Room
69/100
62 reviews
"Rooms spacious and relatively tidy."Poorly kept up rooms with complaints about furnishing and bathroom size.
Comfort
67/100
36 reviews
"Comfortable enough with an average noise level."Big rooms, but small bathrooms.
Breakfast
53/100
21 reviews
"Breakfast is average."
Rated 81/100 based on reviews from all travelers.
"Very good family hotel. Great location."
Location
96/100
172 reviews
"Great location with good access by car."Central location with great sightseeing, dining out and shopping.
Service
90/100
305 reviews
"Professional, friendly service, and great reception and management."
Cleanliness
73/100
240 reviews
"Clean hotel facilities."Rooms and pool area moderately clean but bathrooms are poorly cleaned.
Room
69/100
373 reviews
"Large, reasonably clean rooms and comfortable beds."Small rooms and poorly cleaned bathrooms.Outdated, badly maintained rooms with poor furniture.Substandard bathrooms, televisions, and air conditioning.Shower can be a problem.
Breakfast
56/100
137 reviews
"Affordable, fairly tasty breakfasts."
WiFi
29/100
5 reviews
"Complaints about WiFi."
Rated 83/100 based on reviews from families.
"Clean hotel facilities."
Location
96/100
52 reviews
"Great location with excellent sightseeing."
Service
93/100
86 reviews
"Efficient, friendly service with a nice reception."
Cleanliness
72/100
71 reviews
"Clean hotel facilities. Room cleanliness is acceptable."
Room
71/100
104 reviews
"Big rooms with mediocre maintenance and cleanliness and so-so beds."Older rooms with small bathrooms, poor furniture and A/C problems.
Pool
63/100
28 reviews
"Ordinary pool."
Breakfast
59/100
48 reviews
"Breakfast is average."
Rated 77/100 based on reviews from couples.
"Near city centre. Great reception."
Location
97/100
29 reviews
"Great location. Near to downtown with good options for sightseeing."
Service
88/100
44 reviews
"Friendly service and great reception."
Cleanliness
76/100
40 reviews
"Relatively clean rooms."
Room
67/100
60 reviews
"Fine room size and cleanliness."Poorly kept up rooms with complaints about furnishing and bathroom size.
Comfort
66/100
35 reviews
"Comfortable enough, with okay-sized and more or less quiet rooms, but small bathrooms."
Breakfast
53/100
21 reviews
"Breakfast is average."
Customer Reviews of Hyatt Place Mystic
4.4 of 5Overall
4.2 of 5Amenities
5.0 of 5Location
4.5 of 5Cleanliness
4.5 of 5Comfort
4.4 of 5Condition
4.7 of 5Neighborhood
4.5 of 5Service
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
With a stay at Hyatt Place Mystic in Mystic, you'll be within a 10-minute walk of Olde Mistick Village and Mystic Aquarium and Institute for Exploration. This hotel is 0.7 mi (1.2 km) from Mystic Seaport and 11.3 mi (18.2 km) from Foxwoods Resort Casino.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Make yourself at home in one of the 79 guestrooms featuring refrigerators and flat-screen televisions. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.
Distances are displayed to the nearest 0.1 mile and kilometer.
Olde Mistick Village - 0.6 km / 0.4 mi Mystic Aquarium and Institute for Exploration - 0.8 km / 0.5 mi Flanders Health Center - 0.9 km / 0.5 mi Mystic Seaport - The Museum of America and the Sea - 1.1 km / 0.7 mi Steamboat Sabino at Mystic Seaport - 1.1 km / 0.7 mi Charles W. Morgan at Mystic Seaport - 1.2 km / 0.7 mi Mystic Seaport - 1.3 km / 0.8 mi Hartford Healthcare Mystic Health Center - 1.4 km / 0.9 mi Mystic River Bascule Bridge - 2.3 km / 1.4 mi Mystic Arts Center - 2.5 km / 1.6 mi Mystic Downtown Marina - 2.7 km / 1.7 mi Williams Beach - 3.6 km / 2.2 mi Esker Point Beach - 7.4 km / 4.6 mi Morgan Point Light - 7.7 km / 4.8 mi Haley Farm State Park - 7.7 km / 4.8 mi
The nearest airports are: T.F. Green Airport (PVD) - 66.2 km / 41.1 mi New London, CT (GON-Groton - New London) - 12.1 km / 7.5 mi Westerly, RI (WST-Westerly State) - 16.4 km / 10.2 mi Fishers Island, NY (FID-Elizabeth Field) - 28.8 km / 17.9 mi Montauk, NY (MTP) - 115.5 km / 71.8 mi
The preferred airport for Hyatt Place Mystic is T.F. Green Airport (PVD).
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Mystic? This hotel features 752 square feet (68 square meters) of event facilities. Free self parking is available onsite.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and a television in a common area.
Amenities / Features
Check In: 3:00 PM
Check Out: 12:00 PM
Minimum age of oldest guest: 21
Dry cleaning/laundry service
Wheelchair accessible (may have limitations)
Meeting rooms
Wheelchair-accessible path to elevator
Conference space size (meters) - 68
Wheelchair-accessible registration desk
Television in common areas
Wheelchair-accessible fitness center
Free WiFi
Wheelchair-accessible pool
Number of bars/lounges - 1
Wheelchair-accessible public washroom
Braille or raised signage
Number of outdoor pools - 1
In-room accessibility
Wheelchair accessible parking
Free newspapers in lobby
Roll-in shower
Accessible bathroom
Wheelchair-accessible lounge
Number of buildings/towers - 1
Total number of rooms - 79
Number of floors - 3
Professional property host/manager
Car recommended
No rollaway/extra beds available
Luggage storage
Free breakfast
Express check-out
Business center
24-hour front desk
Number of restaurants - 1
Wheelchair-accessible meeting spaces/business center
Safe-deposit box at front desk
Smoke-free property
Snack bar/deli
Number of coffee shops/cafes - 1
Elevator
Free self parking
Fitness facilities
Conference space
Computer station
Wheelchair accessible path of travel
Conference space size (feet) - 752
Concierge services
24-hour business center
Airport & Shuttle Information
The Hyatt Place Mystic is strategically located 15 miles from the Groton New London Airport (GNL). Shuttle is available with 24 hour notice to GNL Airport. Providence TF Green (PVD) is 45 minutes away. Bradley International Airport (BDL) is 50 minutes away . Taxi is approximately $100.00 each way.
Local Shuttle Info: Complimentary shuttle service within a 5 mile radius. (October 1st-April 30th Sun-Thur, 4pm-10pm) (May 1st-September 30th 7 days a week. 10am-10pm)
Breakfast Information
Full hot complimentary breakfast
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Pet maximum weight in lb is 50
Maximum number of pets per room 2
Pet maximum weight in kg is 22
Only dogs are allowed
Pets allowed
•Guest staying 1-6 nights - $75 non-refundable pet fee will be administered•Guests staying 7-30 nights - $75 non-refundable pet fee plus an additional $100 cleaning fee will be administered. Guests staying 30 + nights, please contact the hotel •A maximum of 2 dogs per room are permitted. •Traveling with 1 dog – Weight cannot exceed 50 lbs•Traveling with 2 dogs – Combined weight of both dogs cannot exceed 75 pounds. •All pets must be housebroken
Parking Info
Free Parking, large enough for buses.
Internet / WiFI
Complimentary WiFi throughout the hotel
Misc Fees / Policies
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Fee for in-room wireless Internet: USD 1 per stay (rates may vary)
Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property:
Deposit: USD 15 per night
We have included all charges provided to us by the property.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The photos in this description reflect the brand standard and are provided for illustrative purposes only.
A car is recommended for transportation to and from this property.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.
Contactless check-out is available.
Individually-wrapped food options are available for breakfast.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
Cleaning Policies
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Staff temperature checks are conducted regularly
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Masks are compulsory at the property
Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
Essential workers only - NO
Property confirms they are implementing enhanced cleaning measures
About Hyatt Place
Known as a business and airport hotel with a casual atmosphere
Spacious guestrooms with luxury bath and skin care amenities
Free Wi-Fi and remote printing everywhere in the hotel
Improved Elevated Breakfast complimentary to World of Hyatt Members
Indulge in some coffee or hit up the Cocktails Bar
24/7 Gallery menu and market offers a wide selection of appetizers, soups, salads, sandwiches, sweets at any time of the night or day
The Gallery is a place where friends and family can gather for social hour
Forget something? Hyatt Place also has nail polish, a universal cell phone charger, toothpaste, and plenty more that you can purchase, borrow, or simply enjoy at no expense
The Hyatt Place highlights above are subject to change without notice.
Group vs. Individual Rates at Hyatt Place Mystic
This chart illustrates trends of sleeping room prices for both group prices and the best online individual traveler prices our rate checker could find at the time the group/meeting offer was submitted. The lowest group discount displayed is 52.4% in the month of June 2021 and the highest average individual rate is $411 in the month of August 2021. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Hyatt Place Mystic in a month when rates are lower.
