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Fairmont Orchid Gold Experience

1 N Kaniku Drive Kohala-Building A, Kamuela, HI 96743 US
View Map Reservations: +1-800-760-7718
5.0 Star Property Near Great 4-D Movie Ride
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Very Good
4.5/5

Based on 4535 guest reviews

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  • Pool umbrellas
  • Free reception
  • Free WiFi
  • Free breakfast
  • Outdoor pool
  • Wheelchair-accessible pool
  • Free newspapers in lobby
  • Free bicycles on site
  • Smoke-free property
Select Your Room:
10/15/2021 - 10/16/2021
Searching all hotel inventory networks
4 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Fairmont Orchid Gold Experience

Below are the verified reviews from guests that we have booked recently:
"Beautiful Property, Nice Rooms, Good Restaurants"
Overall Score5.0/ 5
My husband and I stayed five nights at the Orchid before going to Maui and this property is truly beautiful. Everything you expect of a great Hawaiian resort. The service was great, the rooms were nice and the property was stunning. The service at Brown's was wonderful though.
(Individual traveler, booked 1 room), from US flag
26-Dec-2019 Verified Review, stayed from Tue Dec 17 to Sun Dec 22 2019 at a $231.00 average nightly rate.

Summary of Verified Reviews

Rated 88/100 based on reviews from all travelers.

"Excellent romantic hotel. Located near shopping areas and the beach. Fantastic service. Great pool. Beautiful beach."

Beach

96/100
241 reviews

"Awesome beach and beach sports."

Pool

91/100
165 reviews

"Good pool, acceptably clean."

Location

83/100
268 reviews

"Great location." Excellent location with good bars, restaurants, shopping and beaches nearby. Parking is good and affordable. Accessibility by car can be a challenge.

Service

82/100
829 reviews

"Reception and housekeeping are friendly." Average reception and service professionalism is typical. Great service at restaurant and pool, and excellent bar tenders. Recreation staff is nice. Great concierge service. Great hotel security. Booking process is sufficient. Room service could have been improved. Shuttle service is ok.

Room

74/100
544 reviews

"Large rooms with beautiful balconies and charming views." Rooms are moderately clean with average beds but old looking and poorly-maintained. Complaints about furnishing, kitchenettes, and A/C. Bathrooms are large but with substandard cleaning. Shower was ok.

Breakfast

68/100
58 reviews

"Breakfast is average."

Food

66/100
383 reviews

"Poor dining experience overall; decent menu, but restaurant is expensive." Excellent seafood, desserts and snacks. Bad sushi. Untasty beef dishes & steak.

Cleanliness

61/100
146 reviews

"Rooms and pool are acceptably clean. Moderately clean hotel facilities." Bathroom needs cleaning.

WiFi

48/100
10 reviews

"Wifi quality could be improved."

Rated 89/100 based on reviews from couples.

"Affordable parking. Good snacks."

Beach

95/100
68 reviews

"Awesome beach and beach sports."

Pool

90/100
47 reviews

"Great pool."

Service

85/100
299 reviews

"Friendly, fairly professional service, with an OK reception and particularly good bar service." Great wait staff, housekeeping, and management. Great concierge service. Recreation staff is nice. Booking process is sufficient. Great hotel security.

Comfort

81/100
57 reviews

"Peaceful, comfortable and spacious rooms with large bathrooms."

Location

81/100
102 reviews

"Great location, near nice bars and restaurants. Accessible parking."

Room

74/100
204 reviews

"Rooms are large and clean enough, with great views." Outdated, badly maintained rooms with poor furniture. Bathrooms are large but with substandard cleaning. Shower was ok.

Food

68/100
133 reviews

"Poor dining experience overall; decent menu, but restaurant is expensive." Excellent seafood, desserts and snacks.

Breakfast

67/100
16 reviews

"Breakfast is average."

Cleanliness

58/100
56 reviews

"Cleanliness is lacking in rooms and bathrooms." Moderately clean hotel facilities.

Rated 87/100 based on reviews from families.

"Good beach sports. Luxurious Hotel."

Beach

97/100
77 reviews

"Awesome beach and beach sports."

Pool

92/100
52 reviews

"Great pool."

Amenities

89/100
108 reviews

"Great buildings but less impressive lobby area."

Location

80/100
67 reviews

"Great location."

Service

79/100
225 reviews

"Friendly restaurant, pool and housekeeping service." Average reception and service professionalism is typical. Recreation staff is nice. Great concierge service.

Room

71/100
139 reviews

"Okay beds and somewhat clean, big rooms with excellent views." Outdated, badly maintained rooms with poor furniture. Shower was ok.

Food

64/100
105 reviews

"Guests complain about the dining, with a poor menu and high prices." Great desserts & fruits.

Breakfast

64/100
16 reviews

"Breakfast is average."

Cleanliness

60/100
32 reviews

"Room cleanliness is acceptable. Moderately clean hotel facilities."

Rated 85/100 based on reviews from business travelers.

"Recreation staff is nice. Wonderful housekeeping."

Pool

92/100
5 reviews

"Great pool."

Location

82/100
12 reviews

"Great location."

Service

81/100
58 reviews

"Friendly, more-or-less professional service, and so-so reception."

Room

70/100
34 reviews

"Views are nice; rooms are relatively clean; bathrooms are average."

Cleanliness

62/100
10 reviews

"Room cleanliness is acceptable."

Food

61/100
16 reviews

"Menu, and prices, could be improved."

Rated 79/100 based on reviews from solo travelers.

"Great view. Friendly service."

Amenities

84/100
6 reviews

"Great amenities."

Service

81/100
17 reviews

"Friendly service."

Room

70/100
9 reviews

"Room is all right."

Food

64/100
9 reviews

"Food is all right."

Rated 89/100 based on reviews from all travelers.

"Excellent romantic hotel. Located near shopping areas and the beach. Fantastic service. Great pool. Beautiful beach."

Service

84/100
5 reviews

"Fantastic service."

Rated 86/100 based on reviews from all travelers.

"Excellent romantic hotel. Located near shopping areas and the beach. Fantastic service. Great pool. Beautiful beach."

Beach

96/100
220 reviews

"Awesome beach and beach sports."

Pool

90/100
149 reviews

"Good pool, acceptably clean."

Service

82/100
782 reviews

"Reception and housekeeping are friendly." Average reception and service professionalism is typical. Great service at restaurant and pool, and excellent bar tenders. Recreation staff is nice. Great concierge service. Great hotel security. Booking process is sufficient. Room service could have been improved. Shuttle service is ok.

Location

82/100
244 reviews

"Great location. Close to the beach, restaurants, bars, and sightseeing." Parking is good and affordable.

Room

74/100
514 reviews

"Large rooms with beautiful balconies and charming views." Rooms are moderately clean with average beds but old looking and poorly-maintained. Complaints about furnishing, kitchenettes, and A/C. Bathrooms are large but with substandard cleaning. Shower was ok.

Breakfast

68/100
49 reviews

"Breakfast is average."

Food

66/100
355 reviews

"Poor dining experience overall; decent menu, but restaurant is expensive." Excellent seafood, desserts and snacks. Bad sushi.

Cleanliness

62/100
140 reviews

"Rooms and pool are acceptably clean. Moderately clean hotel facilities." Bathroom needs cleaning.

WiFi

51/100
8 reviews

"Regular internet service. Wifi quality could be improved."

Rated 88/100 based on reviews from couples.

"Affordable parking. Good snacks."

Beach

95/100
67 reviews

"Awesome beach and beach sports."

Pool

90/100
47 reviews

"Great pool."

Service

86/100
295 reviews

"Friendly, fairly professional service, with an OK reception and particularly good bar service." Great wait staff, housekeeping, and management. Great concierge service. Recreation staff is nice. Booking process is sufficient. Great hotel security.

Comfort

81/100
56 reviews

"Peaceful, comfortable and spacious rooms with large bathrooms."

Location

81/100
98 reviews

"Great location, near nice bars and restaurants. Accessible parking."

Room

74/100
202 reviews

"Rooms are large and clean enough, with great views." Outdated, badly maintained rooms with poor furniture. Bathrooms are large but with substandard cleaning. Shower was ok.

Food

69/100
130 reviews

"Poor dining experience overall; decent menu, but restaurant is expensive." Excellent seafood, desserts and snacks.

Breakfast

68/100
15 reviews

"Breakfast is average."

Cleanliness

58/100
55 reviews

"Cleanliness is lacking in rooms and bathrooms." Moderately clean hotel facilities.

Rated 87/100 based on reviews from families.

"Good beach sports. Luxurious Hotel."

Beach

97/100
73 reviews

"Awesome beach and beach sports."

Pool

92/100
50 reviews

"Great pool."

Amenities

89/100
103 reviews

"Great buildings but less impressive lobby area."

Location

80/100
62 reviews

"Great location."

Service

79/100
215 reviews

"Friendly restaurant, pool and housekeeping service." Average reception and service professionalism is typical. Recreation staff is nice. Great concierge service.

Room

71/100
133 reviews

"Okay beds and somewhat clean, big rooms with excellent views." Outdated, badly maintained rooms with poor furniture. Shower was ok.

Breakfast

66/100
15 reviews

"Breakfast is average."

Food

65/100
99 reviews

"Guests complain about the dining, with a poor menu and high prices." Great desserts & fruits.

Cleanliness

62/100
30 reviews

"Room cleanliness is acceptable. Moderately clean hotel facilities."

Rated 85/100 based on reviews from business travelers.

"Recreation staff is nice. Wonderful housekeeping."

Pool

92/100
5 reviews

"Great pool."

Location

82/100
12 reviews

"Great location."

Service

81/100
55 reviews

"Friendly, more-or-less professional service, and so-so reception."

Room

70/100
33 reviews

"Bathrooms and rooms are generally OK, however the view is fantastic."

Cleanliness

62/100
9 reviews

"Quite clean."

Food

61/100
16 reviews

"Menu, and prices, could be improved."

Rated 78/100 based on reviews from solo travelers.

"Great view. Fantastic service."

Amenities

85/100
5 reviews

"Great amenities."

Service

81/100
14 reviews

"Friendly service."

Room

70/100
9 reviews

"Room is all right."

Food

64/100
6 reviews

"Food is all right."

Rated 88/100 based on reviews from all travelers.

"Excellent romantic hotel. Located near shopping areas and the beach. Fantastic service. Great pool. Beautiful beach."

Beach

95/100
6 reviews

"Beautiful beach."

Location

85/100
5 reviews

"Great location."

Service

72/100
9 reviews

"Average reception, but good overall service."

Room

71/100
8 reviews

"Great room."

Vibe

65/100
5 reviews

"Decent vibe."

Rated 78/100 based on reviews from all travelers.

"Excellent romantic hotel. Located near shopping areas and the beach. Fantastic service. Great pool. Beautiful beach."

Beach

95/100
11 reviews

"Beautiful beach."

Pool

92/100
8 reviews

"Great pool."

Amenities

86/100
13 reviews

"Nice building."

Location

83/100
9 reviews

"Great location."

Service

81/100
21 reviews

"Friendly service, and reception was okay."

Room

67/100
14 reviews

"Room is all right."

Vibe

66/100
10 reviews

"OK vibe and a friendly atmosphere."

Food

63/100
17 reviews

"Food is all right."

Rated 84/100 based on reviews from families.

"Nice building. Fantastic service."

Amenities

85/100
5 reviews

"Great amenities."

Service

78/100
6 reviews

"Fantastic service."

Review Semantics by TrustYou

Property Description

Located in Kamuela, Fairmont Orchid Gold Experience is by the ocean, a 4-minute drive from Great 4-D Movie Ride and 8 minutes from Mauna Lani Beach. This 5-star resort is 4.1 mi (6.6 km) from Waikoloa Kings Golf Course and 4.7 mi (7.5 km) from Waikoloa Beach Golf Course.

Enjoy Hawaiian cuisine at Brown's Beach House, one of the resort's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the beach bar or one of the 2 bars/lounges. A complimentary full breakfast is served daily from 6:30 AM to 10:30 AM.

Make yourself at home in one of the 45 guestrooms featuring refrigerators and LCD televisions. Rooms have private furnished lanais. Complimentary wireless Internet access keeps you connected, while iPod docking stations help you enjoy your music in the comfort of your room. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Great 4-D Movie Ride - 1.7 km / 1 mi
Mauna Lani Beach - 3.6 km / 2.2 mi
Puako Bay - 4.2 km / 2.6 mi
Waikoloa Beach Golf Course - 4.5 km / 2.8 mi
Waikoloa Kings Golf Course - 6.6 km / 4.1 mi
Kings Shops - 8.6 km / 5.3 mi
Genesis Gallery - 8.6 km / 5.3 mi
Waikōloa Beach - 9.2 km / 5.7 mi
Puako Beach - 10 km / 6.2 mi
Dolphin Quest - 10.1 km / 6.3 mi
Waialea Beach - 10.1 km / 6.3 mi
Hapuna Beach State Park - 11.5 km / 7.2 mi
Mauna Kea Beach - 12.6 km / 7.8 mi
Mauna Kea Resort Golf Course - 13.4 km / 8.3 mi
Mau'umae Beach - 14.4 km / 9 mi

The nearest airports are:
Kona Intl. Airport (KOA) - 36.7 km / 22.8 mi
Kamuela, HI (MUE-Waimea-Kohala) - 33.3 km / 20.7 mi

Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Kamuela? This resort has facilities measuring 30000 square feet (2787 square meters), including conference space. Free valet parking is available onsite.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. This resort also features complimentary wireless Internet access, concierge services, and an arcade/game room.

Green Sustainability

yes, we do offer a green program

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Shopping on site
  • Proposal/romance packages available
  • Eco-friendly cleaning products used
  • Pool umbrellas
  • Free reception
  • Number of meeting rooms - 11
  • Conference space size (meters) - 2787
  • Limo or Town Car service available
  • Free WiFi
  • Number of bars/lounges - 2
  • In-room accessibility
  • Wheelchair accessible parking
  • Tours/ticket assistance
  • Accessible bathroom
  • On private beach
  • Wheelchair-accessible lounge
  • Wheelchair-accessible on-site restaurant
  • Free breakfast
  • Outdoor tennis courts - 10
  • Multilingual staff
  • Wheelchair-accessible meeting spaces/business center
  • Barbecue grill(s)
  • Coffee/tea in common areas
  • Laundry facilities
  • Elevator
  • Outdoor pool
  • Mountain biking nearby
  • Uncovered parking
  • Wheelchair accessible (may have limitations)
  • Ballroom
  • Wheelchair-accessible concierge desk
  • Food and water bowls
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Spa tub
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Total number of rooms - 45
  • Number of floors - 1
    • Wheelchair-accessible public washroom
    • Arcade/game room
    • Health club
    • Garden
    • Picnic area
    • Coffee shop or café
    • Free newspapers in lobby
    • Full-service spa
    • Wedding services
    • Beach towels
    • Beach bar
    • Free bicycles on site
    • Walkway to water
    • Couples/private dining
    • Luggage storage
    • Express check-out
    • Porter/bellhop
    • Business center
    • 24-hour front desk
    • Number of restaurants - 4
    • Spa services on site
    • Safe-deposit box at front desk
    • Smoke-free property
    • Snack bar/deli
    • Sauna
    • Steam room
    • Free self parking
    • Conference space
    • Beach cabanas (surcharge)
    • Free valet parking
    • Pool cabanas (surcharge)
    • Hair salon
    • Tennis on site
    • Beach sun loungers
    • Terrace
    • ATM/banking
    • Wheelchair accessible path of travel
    • Golf course on site
    • Pool sun loungers
    • Conference space size (feet) - 30000
    • Concierge services

    Airport & Shuttle Information

    Kona International Airport (KOA) - 20 miles/ 33 km from Fairmont Orchid, HawaiiTaxi Transfer expense - $75 one way

    Local Shuttle Info: Speedi Shuttle. Approx. $59 pp one way

    Breakfast Information

    Breakfast is an additional cost. Full buffet and continental buffet breakfast along with A la carte menu items available at Orchid Court. Full Service DeliIn room Dining

    Pet Friendly?

    Service animals complying with ADA Title lll regulations are allowed.

    Service animals are allowed

    Service animals are exempt from fees/restrictions

    Pets allowed

    We do allow pets. Please contact the hotel for details and requirements

    Parking Info

    Self parking is included in Daily Resort Charge.Valet parking is additional $10.00 per car, per day

    Internet / WiFI

    Basic Wi-Fi is included in the daily Resort ChargeGuests pre enrolled in Fairmont President''s Club prior to arrival receive complimentary upgrade to premium upgraded Wi-Fi

    Misc Fees / Policies

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Pet fee: USD 25 per accommodation, per night
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability, amount varies)
    • Late check-out is available for a fee (subject to availability, amount varies)
    • Crib (infant bed) fee: USD 75.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You'll be asked to pay the following charges at the property:

    • Resort fee: USD 35 per accommodation, per night
    The resort fee includes:
    • Sporting facilities or equipment
    • Shuttle service
    • Internet access
    • Phone calls
    • Concierge service
    • Parking
    • Additional inclusions

    We have included all charges provided to us by the property.

    • Reservations are required for golf tee times. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • This property advises that enhanced cleaning and guest safety measures are currently in place.
    • Disinfectant is used to clean the property.
    • Personal protective equipment, including masks and gloves, will be available to guests.
    • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
    • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
    • Each guestroom is kept vacant for a minimum of 48 hours between bookings.
    • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

    Cleaning Policies

    Property is cleaned with disinfectant

    Staff wears personal protective equipment

    Protective clothing is available to guests

    Masks are available to guests

    Gloves are available to guests

    Shield between guests and staff in main contact areas

    Guests are provided with free hand sanitizer

    Social distancing measures are in place

    Individually-wrapped food options are available

    Individually-wrapped food options are available for breakfast

    Individually-wrapped food options are available for lunch

    Individually-wrapped food options are available for dinner

    Individually-wrapped food options are available through room service

    Gap period enforced between guest stays - 48 hours

    Property confirms they are implementing guest safety measures

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

    Essential Workers Only - NO

    Property confirms they are implementing enhanced cleaning measures

    About Fairmont Hotels

    • Offer a wide range of properties from historic hotels, elegant resorts, and modern city centered locations
    • The Fairmont President's Club is a guest recognition program where members can get special benefits such as free high-speed internet service, Fairmont fit athletic wear, use of golfclubs in certain locations, a members-only reservation line making it faster and easier to check-in/check-out, and other exclusive offers. The best part of the program is that its free to join
    • Fairmont also has a Green Partnership Program helping to reduce the amount of energy, water, and waste used
    • Luxury amenities at these propertiesinclude the Willow Stream Spas, to unwind and relax, golf and ski resorts for sport enthusiasts, specialized cocktails, and wonderful boardroom and meeting space facilities

    The Fairmont Hotels highlights above are subject to change without notice.

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    Testimonials:

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    "Everything was very straight forward, there were many timely responses that saved me a great deal of time. Thank you." M.D. - Palm Springs, CA

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