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Quality Inn & Suites Palm Island Indoor Waterpark

8250 Park Rd, Batavia, NY 14020 US near Exit 48 (390) on I-90 (~0.5mi)
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Batavia Downs Casino
Choice Hotels Announces Commitment To Clean Initiative: Guests may experience a growing variety of new and improved protocols, products and communications, some of which are already in place, to promote health and safety, including; Heightened cleaning protocols for high-traffic areas, Changes in breakfast offerings, Housekeeping "on-demand" option, Hand sanitizing stations, Enhancements to help facilitate contactless check-in and check-out, Personal protective equipment for hotel staff Read More
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Very Good
4.0/5

Based on 549 guest reviews

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  • Free RV, bus, truck parking
  • Free WiFi
  • Free newspapers in lobby
  • Free continental breakfast
  • Free breakfast
  • Children's pool
  • Free self parking
  • Fitness facilities
Select Your Room:
11/27/2022 - 11/28/2022
Searching all hotel inventory networks
2 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Quality Inn & Suites Palm Island Indoor Waterpark

Below are the verified reviews from guests that we have booked recently:
"Was not a great spot for our family."
Overall Score1.0/ 5
Way to many things happened. The place needs a total reconstruction for it to be a nice place again. We were truly sad with this place and would like to be invited back to the property once it is fully restored to its original appearance like back in the day when it was new.
(Individual traveler, booked 1 room), from US flag
06-Sep-2022 Verified Review, stayed from Fri Sep 02 to Sun Sep 04 2022 at a C$224.49 average nightly rate.
"The worst night I every had for a night away from home for my BIRTHDAY AND ANNIVERSARY smh."
Overall Score1.0/ 5
I MADE THE BEST OF IT THE ROOM HAD AN ORDOR /Had to leave early in the morning couldn"t take it anymore.
(Individual traveler, booked 1 room), from US flag
18-Aug-2022 Verified Review, stayed from Sat Aug 06 to Sun Aug 07 2022 at a $116.99 average nightly rate.
"No palm island."
Overall Score1.0/ 5
We canceled our stay because the palm island park wasn?t open as they said it would be and I still have the charge on my account. They said it wouldn?t be charged.
(Individual traveler, booked 1 room), from US flag
14-Jun-2022 Verified Review, stayed from Thu Jun 09 to Fri Jun 10 2022 at a $80.99 average nightly rate.
"Previous guest garbage left in our room."
Overall Score2.0/ 5
I am disappointed in the room. We were looking for something and found a large shopping bag full of someone else?s garbage. Not acceptable.
(Individual traveler, booked 1 room), from US flag
19-Feb-2022 Verified Review, stayed from Sat Feb 19 to Sun Feb 20 2022 at a $102.99 average nightly rate.
"Couldn?t stay due to power outage."
Overall Score1.0/ 5
There was a power outage at the hotel when I arrived. I could have a room with heat but no hot water so I didn?t stay. The young man at the front desk was very nice and said he would refund my credit card charge.
(Individual traveler, booked 1 room), from US flag
14-Dec-2021 Verified Review, stayed from Mon Dec 13 to Tue Dec 14 2021 at a $58.99 average nightly rate.
"Shoddy room. Hotel should get a makeover or be bulldozed."
Overall Score2.0/ 5
Wallpaper peeling off walls, rusty broken tub, discolored ceiling tiles and ur halls smell of gas.Never again. Maybe in 1989 this was a nice place. I would say this place is very sad.
(Individual traveler, booked 1 room), from US flag
23-Oct-2021 Verified Review, stayed from Sat Oct 23 to Sun Oct 24 2021 at a $149.99 average nightly rate.
"Run Down"
Overall Score1.0/ 5
This is one of the worst hotel experiences. Very run down, out of date hotel. Water stains on the ceiling in the bathroom. Overall grungy feel.
(Individual traveler, booked 1 room), from US flag
28-Sep-2021 Verified Review, stayed from Sat Sep 25 to Sun Sep 26 2021 at a $160.89 average nightly rate.
"Horror Movie Made Real."
Overall Score1.0/ 5
This sure was an interesting stay. We really liked the nice service and the tasty mini melts machine. But there were definitely things we?d like to critique. In your guestbook, the page with the TV channels were all completely wrong and we couldn?t figure anything out. Also when we crawled into bed, we were greeted with crusty sheets and a toenail. We went exploring throughout the hotel and we seemed to be living out a horror movie. The elevator that was out of order was terrifying. On top of that, as we were walking down the stairs, some random man started chasing us. And the only reason we were taking the stairs in the first place was because the elevator that was working was shaky and untrustworthy. We were also extremely upset that the waterpark wasn?t even open for our stay. We we really feel you should advertise this on your website instead of just saying that there?s a water park. For example you should say when the water park is open and when it is not open. You should really check on floor five by the way. Glass all over the floor, bugs in the lights and a strong marijuana smell. No we are sorry our review is so low, we feel that we were totally knocked off based on Google images and/or your website. On top of all this, the Wi Fi was horrible. That is all.
(Group coordinator, booked 2 rooms), from US flag
10-Jul-2021 Verified Review, stayed from Sun Jul 04 to Tue Jul 06 2021 at a $105.99 average nightly rate.
"Reservation Counter is a scammer with no customer support."
Overall Score1.0/ 5
I attempted to contact Reservation Counter about a fraudulent reservation made via my email address. They said that they could help me in their customer service department and then put me on hold for over an hour before I finally gave up and hung up the phone. Reservation Counter is either a scammer, or is actively supporting scammers and has zero customer service at all. AVOID AT ALL COSTS.
(Individual traveler, booked 1 room), from US flag
29-Apr-2021 Verified Review, stayed from Mon Apr 26 to Tue Apr 27 2021 at a $76.99 average nightly rate.
"Comfortable and Friendly."
Overall Score4.0/ 5
Older hotel but still very nice with large rooms. Staff was very friendly and helpful. Thanks for a nice stay!
(Individual traveler, booked 1 room), from US flag
31-Jul-2014 Verified Review, stayed from Mon Jul 28 to Wed Jul 30 2014 at a $89.99 average nightly rate.
"Average, nothing spectacular."
Overall Score3.0/ 5
Clean, comfortable. Needs normal routine maintenance (toilet seat almost falling off, bath fan cover hanging from cieling, TV remote did not work, one key card did not work).
(Individual traveler, booked 1 room), from US flag
18-Jun-2014 Verified Review, stayed from Wed Jun 11 to Thu Jun 12 2014 at a $129.00 average nightly rate.

Summary of Verified Reviews

47
Poor

Summary of 556 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

Learn more

Rated 47/100 based on reviews from all travelers.

Located near shopping areas with easy access to parking. Room needs to be improved. Pool should be renewed. Vibe is not too good.

WiFi

79/100
5 reviews

Good internet service.

Location

76/100
50 reviews

Good location with shopping nearby but poor access to parking.

Service

68/100
99 reviews

Service is adequate. Friendly and professional service with lovely management and decent housekeeping.

Value

57/100
44 reviews

Fairly good value for money.

Comfort

34/100
113 reviews

Poor beds, with complaints about A/C and noise. Spacious rooms.

Room

33/100
228 reviews

Outdated, poorly maintained rooms with insufficient A/C. Poor beds and room cleanliness. Poor quality TV's, furniture, and kitchenettes. Spacious rooms with okay minibars. Shower can be a problem.

Food

28/100
32 reviews

Poorly rated food, particularly desserts.

Breakfast

25/100
40 reviews

Breakfast can be improved.

Amenities

22/100
137 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating.

Vibe

19/100
61 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Atmosphere could be friendlier.

Cleanliness

15/100
189 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Pool

9/100
27 reviews

Pool should be renewed.

Rated 43/100 based on reviews from families.

Great shopping.

Location

77/100
19 reviews

Great location near lots of shopping.

Service

66/100
39 reviews

Service is average, but very friendly.

Value

57/100
21 reviews

Fairly good value for money.

Room

35/100
70 reviews

Poor quality, old rooms with low rated A/C and furniture. Insufficiently well cleaned rooms and bathrooms, with poor beds and TV's. Acceptable minibar.

Comfort

32/100
36 reviews

Poor beds, with complaints about A/C and noise.

Amenities

25/100
54 reviews

Older facilities and unpleasant entrance area. Hotel grounds need more attention.

Breakfast

25/100
16 reviews

Breakfast can be improved.

Vibe

18/100
18 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

Cleanliness

15/100
64 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Pool

7/100
12 reviews

Pool should be renewed.

Rated 47/100 based on reviews from couples.

Service

64/100
5 reviews

Service is adequate.

Comfort

32/100
8 reviews

Not very comfortable, with poor beds.

Room

28/100
15 reviews

Poorly cleaned and maintained rooms with poor beds and bathrooms.

Cleanliness

16/100
10 reviews

Rooms could be cleaner.

Vibe

15/100
5 reviews

Vibe is not too good.

Rated 41/100 based on reviews from solo travelers.

Comfort

36/100
6 reviews

More comfort would be nice.

Room

30/100
6 reviews

Room needs to be improved.

Rated 40/100 based on reviews from all travelers.

Located near shopping areas with easy access to parking. Room needs to be improved. Pool should be renewed. Vibe is not too good.

WiFi

79/100
5 reviews

Good internet service.

Location

76/100
50 reviews

Good location with shopping nearby but poor access to parking.

Service

68/100
99 reviews

Service is adequate. Friendly and professional service with lovely management and decent housekeeping.

Value

57/100
44 reviews

Fairly good value for money.

Comfort

34/100
110 reviews

Poor beds, with complaints about A/C and noise. Spacious rooms.

Room

34/100
223 reviews

Outdated, poorly maintained rooms with insufficient A/C. Poor beds and room cleanliness. Poor quality TV's, furniture, and kitchenettes. Spacious rooms with okay minibars. Shower can be a problem.

Food

28/100
32 reviews

Poorly rated food, particularly desserts.

Breakfast

24/100
39 reviews

Breakfast can be improved.

Amenities

22/100
137 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating.

Vibe

20/100
60 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Atmosphere could be friendlier.

Cleanliness

15/100
183 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Pool

7/100
26 reviews

Pool should be renewed.

Rated 38/100 based on reviews from families.

Great shopping.

Location

77/100
19 reviews

Great location near lots of shopping.

Service

66/100
39 reviews

Service is average, but very friendly.

Value

57/100
21 reviews

Fairly good value for money.

Room

35/100
69 reviews

Poor quality, old rooms with low rated A/C and furniture. Insufficiently well cleaned rooms and bathrooms, with poor beds and TV's. Acceptable minibar.

Comfort

32/100
35 reviews

Poor beds, with complaints about A/C and noise.

Breakfast

25/100
16 reviews

Breakfast can be improved.

Amenities

25/100
54 reviews

Older facilities and unpleasant entrance area. Hotel grounds need more attention.

Vibe

18/100
18 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

Cleanliness

15/100
63 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Pool

6/100
11 reviews

Pool should be renewed.

Rated 45/100 based on reviews from couples.

Service

64/100
5 reviews

Service is adequate.

Comfort

32/100
8 reviews

Not very comfortable, with poor beds.

Room

28/100
15 reviews

Poorly cleaned and maintained rooms with poor beds and bathrooms.

Cleanliness

16/100
10 reviews

Rooms could be cleaner.

Vibe

15/100
5 reviews

Vibe is not too good.

Review Semantics by TrustYou

Property Description

With a stay at Quality Inn & Suites Palm Island Indoor Waterpark in Batavia, you'll be within a 5-minute drive of Batavia Downs Casino and Holland Land Office Museum. This family-friendly hotel is 15.5 mi (24.9 km) from Six Flags Darien Lake and 27.8 mi (44.8 km) from Letchworth State Park.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is included.

Make yourself at home in one of the 194 guestrooms featuring refrigerators and microwaves. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

Batavia Downs Casino - 1.3 km / 0.8 mi
Holland Land Office Museum - 2.1 km / 1.3 mi
Rochester Regional Health - 2.6 km / 1.6 mi
Dwyer Stadium - 2.8 km / 1.8 mi
Attica Family Medicine - 18.8 km / 11.7 mi
Le Roy House - 19 km / 11.8 mi
Western New York National Cemetery - 23.8 km / 14.8 mi
Darien Lakes State Park - 24.8 km / 15.4 mi
Six Flags Darien Lake - 24.9 km / 15.5 mi
Orleans County Courthouse Historic District - 25.5 km / 15.9 mi
Links at Ivy Ridge - 28.7 km / 17.8 mi
Akron Falls Park - 33 km / 20.5 mi
Genesee Country Village and Museum - 33.8 km / 21 mi
Medina Railroad Museum - 34.6 km / 21.5 mi
Warren Hull House - 38.5 km / 23.9 mi

The nearest airports are:
Buffalo Niagara Intl. Airport (BUF) - 50.7 km / 31.5 mi
Greater Rochester Intl. Airport (ROC) - 50.1 km / 31.1 mi

The preferred airport for Quality Inn & Suites Palm Island Indoor Waterpark is Buffalo Niagara Intl. Airport (BUF).

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Batavia? This hotel has facilities measuring 7560 square feet (680 square meters), including conference space. Free self parking is available onsite.

Don't miss out on recreational opportunities including a water park (surcharge) and a fitness center. Additional features at this hotel include complimentary wireless Internet access, an arcade/game room, and gift shops/newsstands.

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Water park access (surcharge)
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Free RV, bus, truck parking
  • Meeting rooms
  • Conference space size (meters) - 680
  • Free WiFi
  • Number of bars/lounges - 1
  • Arcade/game room
  • Designated smoking areas
  • Braille or raised signage
  • Assistive listening devices available
  • In-room accessibility
  • Internet access in public areas - high speed
  • Free newspapers in lobby
  • Roll-in shower
  • Accessible bathroom
  • Number of buildings/towers - 1
  • Total number of rooms - 194
  • Number of floors - 5
  • Professional property host/manager
  • Free continental breakfast
  • Luggage storage
  • Free breakfast
  • Porter/bellhop
  • Multilingual staff
  • Business center
  • 24-hour front desk
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Laundry facilities
  • Children's pool
  • Elevator
  • Free self parking
  • Fitness facilities
  • Conference space
  • Waterslide
  • Conference space size (feet) - 7560
  • 24-hour business center

Airport & Shuttle Information

Genesee County Airport - 2 miles Buffalo Niagara International Airport - 35 milesRochester Airport - 40 miles

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

$15 per room per night pet fee charge

Misc Fees / Policies

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; guests are provided with hand sanitizer; masks are required in public areas.
  • Contactless check-out is available.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Cleaning Policies

Property is cleaned with disinfectant

Guests are provided with free hand sanitizer

Social distancing measures are in place

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

Property confirms they are implementing enhanced cleaning measures

About Quality Inns

  • Comfortable bedding with soft pillows
  • Hot, fresh, and healthy breakfast options available at certain locations
  • Known for providing friendly services
  • Free high-speed internet, local U.S. calls, and daily USA TODAY newspaper
  • Fresh coffee and tea in the lobby 24/7
  • Great meeting space also offered at most locations

The Quality Inns highlights above are subject to change without notice.

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