Choice Hotels Announces Commitment To Clean Initiative: Guests may experience a growing variety of new and improved protocols, products and communications, some of which are already in place, to promote health and safety, including; Heightened cleaning protocols for high-traffic areas, Changes in breakfast offerings, Housekeeping "on-demand" option, Hand sanitizing stations, Enhancements to help facilitate contactless check-in and check-out, Personal protective equipment for hotel staff Read More
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"Hotel was closed and no one notified me."
Overall Score1.0/5
My Aunt had eye surgery and we needed to stay close to Dr. I made reservations got there and lights out, man in door saying no power, closed. I was not called or texted. I got a room at Hampton Inn next door who had power. When I got my Credit card bill there is a charge of $4.99 from Comfort Inn ?!?! I had to report this, have card cancelled because it did not give location of charge so they could question it. Lot of inconvenience. Can't say I would recommend Comfort Inn.
Barbara F. (Individual traveler, booked 1 room), from
08-Aug-2020 Verified Review, stayed from Tue Aug 04 to Wed Aug 05 2020 at a $83.15 average nightly rate.
"Staff is great, rooms need to be cleaned."
Overall Score3.0/5
Rooms were not vacuumed, towels left on closet floor, Did not trust that sheets were clean if easy stuff was not managed. Front desk management were professional and helpful, gave us another room, but floors also needed to be vacuumed and furniture was old and damaged.
Claire C. (Individual traveler, booked 1 room), from
30-May-2020 Verified Review, stayed from Thu May 28 to Fri May 29 2020 at a $79.49 average nightly rate.
"Has Cockroaches"
Overall Score1.0/5
The bathroom by thw hottub as soon as I turned on the light seen little bugs running killes one and they endes up being roaches disgusting.
Nicole C. (Individual traveler, booked 1 room), from
12-Mar-2020 Verified Review, stayed from Fri Mar 13 to Fri Mar 13 2020 at a $121.04 average nightly rate.
"Boom Training"
Overall Score1.0/5
rooms had no soap or toilet paper. Conference room had a leak in roof had to put a trash can on the floor to catch rain. Food was not good. called twice to get my invoice. Meeting was disrupted by employees yelling at each other. Front desk was no help, when I asked what room the training was in.
Chris F. (Group coordinator, booked 2 rooms), from
17-Oct-2019 Verified Review, stayed from Tue Oct 15 to Thu Oct 17 2019 at a $74.86 average nightly rate.
"Had Everything We Wanted."
Overall Score5.0/5
The hotel had everything we needed, We definitely would stay there again.
Anne B. (Group coordinator, booked 2 rooms), from
18-Aug-2019 Verified Review, stayed from Fri Aug 16 to Sun Aug 18 2019 at a $98.54 average nightly rate.
"Needs Improvement"
Overall Score3.0/5
The first room I was given, someone had been in and used the bathroom as well as laid on the bed. I was immediately moved to another room. The second room, the shower rod was coming off the wall and the back of the remote was missing. Both of these issues were resolved quickly, but whoever fixed the shower rod didn't clean up. They left a foot print on the tub, a screw on the floor, drywall chunks in the tub. All staff were very friendly and helpful and my understanding is these are new owners and they are doing the improvements as they can.
Jane T. (Individual traveler, booked 1 room), from
12-Aug-2019 Verified Review, stayed from Fri Aug 09 to Sat Aug 10 2019 at a $146.49 average nightly rate.
"No thank you."
Overall Score2.0/5
The common area was very nice. but the rooms were tucked away down dark hallways. hard to navigate the building. I was in a room with minimal heat so I was cold all night. They could not change my room so I ran the hot water when I was really cold. I would definitely not stay here again. the staff at the bar was rude and unprofessional. There was some picks for a hot breakfast that was nice.
Lucia B. (Individual traveler, booked 1 room), from
02-Apr-2019 Verified Review, stayed from Mon Apr 01 to Tue Apr 02 2019 at a $57.24 average nightly rate.
"Horrible!"
Overall Score1.0/5
Black mold in bathroom! Ripped wallpaper and rotted out bathroom door! Contact high from the pot that was being smoked! Unprofessional staff! Contact dermatitis from the pool! Unsafe feeling due to unsecure doors! TV didn’t work and poor cable quality! Never again!
Ted B. (Individual traveler, booked 1 room), from
19-Feb-2019 Verified Review, stayed from Fri Feb 15 to Sun Feb 17 2019 at a $107.96 average nightly rate.
"Good Time"
Overall Score3.0/5
Pool and Jacuzzi was nice.
Deidre T. (Individual traveler, booked 1 room), from
25-Nov-2018 Verified Review, stayed from Wed Nov 21 to Fri Nov 23 2018 at a $58.26 average nightly rate.
"Dated"
Overall Score2.0/5
The people who worked in hotel are nice. Breakfast was amazing. It was really outdated and needs some TLC.
Nicole S. (Individual traveler, booked 1 room), from
03-Nov-2018 Verified Review, stayed from Fri Nov 02 to Sat Nov 03 2018 at a $81.84 average nightly rate.
"Fun, Fun Times!"
Overall Score4.0/5
Kids loved the pool. Clean and friendly!
Jill C. (Individual traveler, booked 1 room), from
20-Feb-2014 Verified Review, stayed from Thu Feb 20 to Fri Feb 21 2014 at a $99.99 average nightly rate.
Summary of Verified Reviews
61
Poor
Summary of 230 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Room needs to be improved. Pool should be renewed. Vibe is not too good."
Location
80/100
8 reviews
"Great location."
Breakfast
53/100
17 reviews
"Breakfast is average."
Service
51/100
40 reviews
"Complaints about friendliness and professionalism of the staff."Reception is all right.
Pool
44/100
21 reviews
"Pool in need of cleaning."
Food
42/100
10 reviews
"Food could be better."
Amenities
33/100
28 reviews
"Guests like the grounds but not the buildings or lobby."
Comfort
31/100
25 reviews
"Big rooms but uncomfortable with subpar beds."
Room
25/100
76 reviews
"Large but poorly-maintained rooms, and uncomfortable beds."Badly rated cleanliness in rooms and bathrooms, and poor furniture.Shower can be a problem.
Vibe
21/100
22 reviews
"Vibe is not too good. Entrance area is not particularly attractive."Hotel could use some updating.
Cleanliness
11/100
55 reviews
"Problems with cleanliness in rooms, bathrooms, and pool area."Hotel facilities could use a good clean.
Rated 55/100 based on reviews from families.
""
Breakfast
61/100
6 reviews
"Breakfast is average."
Service
52/100
17 reviews
"Service is adequate."
Pool
50/100
10 reviews
"Ordinary pool."
Amenities
30/100
11 reviews
"Poorly reviewed buildings and an uninspiring entrance area."
Comfort
28/100
10 reviews
"Not very comfortable, with poor beds."
Room
19/100
23 reviews
"Poorly cleaned and maintained rooms with poor beds and bathrooms."
Vibe
19/100
12 reviews
"Vibe is not too good. Entrance area is not particularly attractive."
Cleanliness
12/100
15 reviews
"Rooms could be cleaner. Hotel facilities could use a good clean."
Rated 55/100 based on reviews from all travelers.
"Room needs to be improved. Pool should be renewed. Vibe is not too good."
Location
80/100
8 reviews
"Great location."
Breakfast
53/100
17 reviews
"Breakfast is average."
Service
51/100
40 reviews
"Complaints about friendliness and professionalism of the staff."Reception is all right.
Pool
44/100
21 reviews
"Pool in need of cleaning."
Food
42/100
10 reviews
"Food could be better."
Amenities
33/100
28 reviews
"Guests like the grounds but not the buildings or lobby."
Comfort
29/100
24 reviews
"Big rooms but uncomfortable with subpar beds."
Room
24/100
74 reviews
"Large but poorly-maintained rooms, and uncomfortable beds."Badly rated cleanliness in rooms and bathrooms, and poor furniture.Shower can be a problem.
Vibe
21/100
22 reviews
"Vibe is not too good. Entrance area is not particularly attractive."Hotel could use some updating.
Cleanliness
11/100
54 reviews
"Problems with cleanliness in rooms, bathrooms, and pool area."Hotel facilities could use a good clean.
Rated 52/100 based on reviews from families.
""
Breakfast
61/100
6 reviews
"Breakfast is average."
Service
52/100
17 reviews
"Service is adequate."
Pool
50/100
10 reviews
"Ordinary pool."
Amenities
30/100
11 reviews
"Poorly reviewed buildings and an uninspiring entrance area."
Comfort
28/100
10 reviews
"Not very comfortable, with poor beds."
Room
19/100
23 reviews
"Poorly cleaned and maintained rooms with poor beds and bathrooms."
Vibe
19/100
12 reviews
"Vibe is not too good. Entrance area is not particularly attractive."
Cleanliness
12/100
15 reviews
"Rooms could be cleaner. Hotel facilities could use a good clean."
Property Description
The Comfort Inn & Suites conveniently located in the heart of Central New York at the intersection of Interstates 81 (Exit 25) and the NYS Thruway-I90 (Exit 36). -Complimentary Hot Buffet Breakfast-Complimentary High Speed Internet-Complimentary Parking (Car & Bus)-Heated Indoor Pool & Whirlpool-Fitness Center-Atrium Cafe & Lounge with Dinner Menu-Business Center-Rooms & Public Space Recently Renovated
Amenities / Features
Check In: 3:00 pm
Check Out: 11:00 am
Air conditioning
Airport Shuttle
Alarm clock
ATM
Breakfast in room
Bus parking
Central location
Clothes drying
Complimentary breakfast
Complimentary newspaper
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Free local calls
Games room
Hairdryer available
Handicap accessible
Ice Maker
Internet - wireless
Free WiFi Internet
Ironing facilities
Jacuzzi
Laundry facilities
Licensed bar
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Quiet location
Radio in room
Refrigerator
Restaurant
Safe in rooms
Self controlled heating/cooling system
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free Cable
TV Channel: HBO
Voicemail
Airport & Shuttle Information
Syracuse International Airport is located 5 miles from the hotel. Complimentary Shuttle is Available from 4:30am until 11:00 pm. One-way taxi will cost around $9.00
Local Shuttle Info: Complimentary Airport & Mall Shuttle
Breakfast Information
Hot Breakfast Buffet DailyWeekdays: 6:30-9:30 AMWeekends: 7:00-10:00 AMHot item menu changes daily and may include: scrambled eggs, cheese omelettes, plain omelettes, bacon, sausage links or patties. We also have a Make-Your-Own Waffle Bar! In addition you may find hard boiled eggs, yogurt, assorted cereals, baked goods, oatmeal, fresh fruit, coffee, tea, and assorted juices!
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Yes! Pets are allowed. $25 non-refundable pet fee per stay. Maximum of (2) pets allowed per room, weight limit of 70 lbs total.
Internet / WiFI
complementary high speed internet .
About Comfort Inns
Hot breakfast items with two waffle flavors, meat, and eggs
Free high-speed internet access and daily newspaper
Flat-panel TV's in each room
Pool and/or exercise facilities available based on location
Spacious seating areas in the lobby
The Comfort Inns highlights above are subject to change without notice.
Group vs. Individual Rates at Comfort Inn & Suites Airport
This graph illustrates trends of sleeping room prices for both group/meeting quotes and the most competitive individual traveler prices we could find at the time the group/meeting offer was entered. The most competitive group or meeting displayed is 35.5% in the month of August 2020 and the highest average individual rate is $169 in the month of June 2019. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Comfort Inn & Suites Airport in a month when rates are lower.
