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Extended Stay America Suites Austin Downtown Town Lake

507 S. First St., Austin, TX 78704 US near Exit 234a on I-35 (~0.9mi)
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Moody Theater
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12/08/2021 - 12/09/2021
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3 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Extended Stay America Suites Austin Downtown Town Lake

Below are the verified reviews from guests that we have booked recently:
"Could be better."
Overall Score3.0/ 5
No house keeping for the five night stay. If you want fresh towels, you must take your used old ones to the lobby desk yourself, and they provide clean. replacements.
(Individual traveler, booked 1 room), from US flag
06-Aug-2021 Verified Review, stayed from Thu Jul 29 to Tue Aug 03 2021 at a $107.99 average nightly rate.
"Not Good"
Overall Score4.0/ 5
I wanted to change my reservation from one night on a Tuesday to two nights Thursday and Friday. I was making the reservation on behalf of a friend whose plans changed. I was told that I could not change it and was charged for the night even though no one stayed in the room. What a rip off. I would not book that place again even if were the last place available in town. I usually don’t write reviews but the injustice of this incident, not to mention the total disregard for me as a customer compelled me to warn others. Andrew W Teekell.
(Individual traveler, booked 1 room), from US flag
29-Oct-2019 Verified Review, stayed from Tue Oct 29 to Wed Oct 30 2019 at a $92.07 average nightly rate.

Summary of Verified Reviews

69
Fair

Summary of 726 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 69/100 based on reviews from all travelers.

"Fair hotel for solo travelers. Great location."

Location

95/100
151 reviews

"Great location." Near city centre with great sightseeing and nearby restaurants. Parking is good and affordable.

Service

67/100
149 reviews

"Average reception and service professionalism is typical." Management seems lacking, with badly rated housekeeping, but friendly service.

Room

54/100
209 reviews

"Rooms are old and decently clean, but with less well cleaned bathrooms." Rooms are lacking in maintenance, with subpar A/C and furnishing. Large rooms, and good minibars. Acceptable TV's and kitchenettes. Shower can be a problem.

Cleanliness

49/100
119 reviews

"Cleanliness is lacking in rooms and bathrooms." Hotel facilities could use a good clean.

Breakfast

34/100
50 reviews

"Breakfast is reasonably priced, but not exceptional."

WiFi

23/100
15 reviews

"Wifi quality could be improved."

Rated 68/100 based on reviews from families.

"Accessible parking."

Location

95/100
26 reviews

"Great, central location with excellent parking."

Service

71/100
29 reviews

"Friendly service, and reception was okay."

Cleanliness

49/100
21 reviews

"Hotel facilities could use a good clean." Room cleanliness is acceptable.

Room

48/100
32 reviews

"Rooms acceptably clean, but needing maintenance, with poor bathrooms."

Breakfast

39/100
12 reviews

"Breakfast can be improved."

Vibe

26/100
10 reviews

"Vibe is not too good. Entrance area is not particularly attractive."

Rated 65/100 based on reviews from solo travelers.

"Spacious rooms. Near city centre."

Location

95/100
16 reviews

"Great location."

Service

65/100
11 reviews

"Service is adequate."

Room

46/100
22 reviews

"Somewhat unclean rooms with uncomfortable beds and poor bathrooms."

Cleanliness

45/100
12 reviews

"Rooms could be cleaner."

Rated 69/100 based on reviews from business travelers.

"Near city centre. Great location."

Location

96/100
14 reviews

"Near city centre in a great location."

Service

70/100
10 reviews

"Friendly service."

Room

45/100
11 reviews

"Room needs to be improved."

Cleanliness

44/100
6 reviews

"Could use a good cleaning."

Rated 66/100 based on reviews from couples.

"Friendly service. Great location."

Location

96/100
9 reviews

"Great location."

Service

69/100
6 reviews

"Service is adequate."

Room

46/100
11 reviews

"Rooms could be cleaner."

Cleanliness

46/100
7 reviews

"Rooms could be cleaner."

Rated 64/100 based on reviews from all travelers.

"Fair hotel for solo travelers. Great location."

Location

95/100
143 reviews

"Great location." Near city centre with great sightseeing and nearby restaurants. Parking is good and affordable.

Service

65/100
145 reviews

"Average reception and service professionalism is typical." Housekeeping and management are lacking.

Room

53/100
202 reviews

"Mostly clean rooms with decent TV's." Complaints about bathroom cleanliness in out-of-date, poorly-maintained rooms. Complaints about furnishing, kitchenettes, and A/C. Large rooms, and good minibars. Shower can be a problem.

Cleanliness

49/100
117 reviews

"Cleanliness is lacking in rooms and bathrooms." Hotel facilities could use a good clean.

Breakfast

38/100
46 reviews

"Breakfast is reasonably priced, but not exceptional."

WiFi

23/100
15 reviews

"Wifi quality could be improved."

Rated 63/100 based on reviews from families.

"Accessible parking."

Location

95/100
25 reviews

"Great, central location with excellent parking."

Service

70/100
28 reviews

"Friendly service, and reception was okay."

Cleanliness

49/100
21 reviews

"Hotel facilities could use a good clean." Room cleanliness is acceptable.

Room

47/100
29 reviews

"Rooms acceptably clean, but needing maintenance, with poor bathrooms."

Breakfast

41/100
10 reviews

"Breakfast can be improved."

Vibe

26/100
10 reviews

"Vibe is not too good. Entrance area is not particularly attractive."

Rated 65/100 based on reviews from solo travelers.

"Spacious rooms."

Location

95/100
16 reviews

"Great location."

Service

65/100
11 reviews

"Service is adequate."

Room

46/100
22 reviews

"Somewhat unclean rooms with uncomfortable beds and poor bathrooms."

Cleanliness

45/100
12 reviews

"Rooms could be cleaner."

Rated 67/100 based on reviews from business travelers.

"Near city centre. Great location."

Location

96/100
14 reviews

"Near city centre in a great location."

Service

70/100
10 reviews

"Friendly service."

Room

45/100
11 reviews

"Room needs to be improved."

Cleanliness

44/100
6 reviews

"Could use a good cleaning."

Rated 64/100 based on reviews from couples.

"Great location."

Location

96/100
9 reviews

"Great location."

Service

69/100
6 reviews

"Service is adequate."

Room

46/100
11 reviews

"Rooms could be cleaner."

Cleanliness

46/100
7 reviews

"Rooms could be cleaner."

Rated 73/100 based on reviews from all travelers.

"Fair hotel for solo travelers. Great location."

Location

93/100
5 reviews

"Great location."

Room

51/100
7 reviews

"Room is all right."

Review Semantics by TrustYou

Property Description

With a stay at Extended Stay America Suites Austin Downtown Town Lake in Austin (South Congress), you'll be a 4-minute walk from Long Center for the Performing Arts and 5 minutes by foot from Palmer Auditorium. This hotel is 0.4 mi (0.6 km) from Lady Bird Lake and 0.4 mi (0.7 km) from South Congress Avenue.

For your convenience, a complimentary breakfast is served daily from 6 AM to 9:30 AM.

Make yourself at home in one of the 130 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include microwaves and coffee/tea makers, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

Long Center for the Performing Arts - 0.4 km / 0.2 mi
Palmer Auditorium - 0.5 km / 0.3 mi
Lady Bird Lake - 0.6 km / 0.4 mi
South Congress Avenue - 0.7 km / 0.4 mi
Ann W. Richards Congress Avenue Bridge - 0.8 km / 0.5 mi
Austin City Hall - 1.1 km / 0.7 mi
Moody Theater - 1.1 km / 0.7 mi
Austin Children's Museum - 1.1 km / 0.7 mi
Zach Theatre - 1.3 km / 0.8 mi
Frost Bank Tower - 1.4 km / 0.9 mi
Sixth Street - 1.4 km / 0.9 mi
Austin Convention Center - 1.5 km / 0.9 mi
Austin History Center - 1.7 km / 1 mi
Austin Public Library - 1.7 km / 1 mi
Paramount Theater - 1.7 km / 1.1 mi

The preferred airport for Extended Stay America Suites Austin Downtown Town Lake is Austin-Bergstrom International Airport (AUS) - 17.3 km / 10.8 mi

Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Self parking (subject to charges) is available onsite.

Make use of convenient amenities such as complimentary wireless Internet access, a picnic area, and barbecue grills.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Mountain biking nearby
  • Wheelchair accessible (may have limitations)
  • Luggage storage
  • Free breakfast
  • 24-hour front desk
  • Free WiFi
  • Barbecue grill(s)
  • Safe-deposit box at front desk
  • Picnic area
  • Year Built - 1998
  • Total number of rooms - 130
  • Number of floors - 3
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Smoke-free property
  • In-room accessibility
  • Coffee/tea in common areas
  • Hiking/biking trails nearby
  • Laundry facilities
  • Accessible bathroom
  • Elevator
  • Self parking (surcharge)

Airport & Shuttle Information

7.1 Miles- Bergstrom International Airport. Turn Left onto Hwy 71 for 2 Miles. Turn right on Riverside and continue heading East on Riverside past I-35. Continue for one and one half miles down Riverside to the intersection with South First Street. Turn left onto South First Street. Homestead is at the next corner on the left.

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Only dogs and cats are allowed

Pets allowed

Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first month (not to exceed $150 + tax per pet), payable the first night of your stay and is charged at check-in. Each month thereafter is a $10 non-refundable fee (+tax) per day for the first 5 days of each month (not to exceed $50 + tax per month, per pet). This fee is to cover the cost of cleaning and fumigating guest room. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Larger, or more than two pets requires property manager’s approval. Please contact the property for questions.

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: USD 5 per day
  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Property confirms they are implementing guest safety measures

Masks are compulsory at the property

Property confirms they are implementing enhanced cleaning measures

About Extended StayAmerica

  • 8-item Superstart Breakfast which includes delicious and warm cinnamon rolls and free coffee refills 24/7
  • Free Wi-Fi service in rooms and lobby area
  • Eco-friendly hotel brand reducing water and lighting waste
  • Children 17 and under stay free per adult family room

The Extended StayAmerica highlights above are subject to change without notice.

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