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Crowne Plaza Syracuse An Ihg Hotel

701 E Genesee Street, Syracuse, NY 13210 US near Exit 18 (84) on I-81 (~0.2mi)
View Map Reservations: +1-800-760-7718
3.5 Star Property In Syracuse (Downtown Syracuse)
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Select Your Room:
10/21/2021 - 10/22/2021
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1 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Crowne Plaza Syracuse An Ihg Hotel

Below are the verified reviews from guests that we have booked recently:
"Very disappointed overall."
Overall Score1.0/ 5
Hotel is very run down. Dirty and poor service.
(Individual traveler, booked 1 room), from US flag
24-Aug-2021 Verified Review, stayed from Mon Aug 23 to Wed Aug 25 2021 at a $254.99 average nightly rate.
"Would not stay again!"
Overall Score3.0/ 5
accommodations good. overpriced for what was given. Just as good at Hampton or Holiday Express with more and better convenience to food and beverage.
(Individual traveler, booked 1 room), from US flag
19-Jul-2021 Verified Review, stayed from Fri Jul 16 to Sat Jul 17 2021 at a $159.30 average nightly rate.
"Very bad time."
Overall Score1.0/ 5
When checking in they told me I had to pay $16 per day for parking. Before making reservation they said parking was included. I ended up paying $286. For two nights no breakfast No ice. I had my car stumped or kicked in the lot My recomendation come to this hotel.
(Individual traveler, booked 1 room), from US flag
01-Jun-2021 Verified Review, stayed from Sat May 29 to Mon May 31 2021 at a $111.51 average nightly rate.
"Ryan was awesome, room was clean."
Overall Score1.0/ 5
I called and spoke to a gentleman,(not Ryan). I specifically asked if they had dog friendly rooms and a large tub in the room. Yes, yes he said. Ok, I had been searching for a while. I just wanted to relax in a tub, because I only have a shower at home. Before putting a deposit, I wanted him to confirm, dog friendly and tub. "Yes,mam". I travelled one 1/2 hours for this. No tub. In fact there wasn't a tub in the whole hotel! ?? Yes I was angry.
(Individual traveler, booked 1 room), from US flag
09-Mar-2021 Verified Review, stayed from Sat Mar 06 to Sun Mar 07 2021 at a $119.99 average nightly rate.

Summary of Verified Reviews

75
Fair

Summary of 816 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 75/100 based on reviews from all travelers.

"Fair highway hotel. Easily accessible by car and offers nearby parking areas."

Breakfast

71/100
36 reviews

"Great and affordable breakfast."

Location

70/100
82 reviews

"Location is ok. Accessible by car, but parking is costly." Wonderful sightseeing.

Service

69/100
157 reviews

"Average reception and service professionalism is typical." Management seems lacking, with badly rated housekeeping, but friendly service. Good shuttle service.

Room

53/100
241 reviews

"Small, slightly outdated rooms, and decent beds." Guests complain about cleanliness, maintenance, and furnishing. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Substandard bathrooms, televisions, and air conditioning. Great view.

Value

43/100
45 reviews

"Value for money could be better. Fair breakfast prices."

Comfort

42/100
109 reviews

"Small rooms with comfort and noise issues." Small rooms and poor A/C, but decent beds.

Cleanliness

36/100
127 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Pool

8/100
7 reviews

"Pool should be renewed."

Rated 63/100 based on reviews from families.

"Wonderful sightseeing. Fair breakfast prices."

Breakfast

76/100
8 reviews

"Tasty breakfast."

Service

69/100
42 reviews

"Friendly, more-or-less professional service, and so-so reception."

Location

68/100
30 reviews

"Location is ok. Easy car access but inadequate parking."

Room

51/100
69 reviews

"Decent beds and rooms, great views." Small, poorly cleaned and maintained rooms with inadequate A/C. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Value

46/100
12 reviews

"Value for money could be better."

Amenities

41/100
24 reviews

"Uninspiring buildings and a so-so entrance area."

Comfort

39/100
32 reviews

"Small rooms with comfort and noise issues." Small rooms and poor A/C, but decent beds.

Cleanliness

29/100
41 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 67/100 based on reviews from couples.

"Great view."

Breakfast

75/100
5 reviews

"Tasty breakfast."

Location

72/100
7 reviews

"Great location."

Service

67/100
15 reviews

"Friendly service and acceptable reception."

Room

51/100
30 reviews

"Average rooms with standard beds. Bathrooms and rooms are untidy."

Value

43/100
10 reviews

"Value for money could be better."

Cleanliness

38/100
16 reviews

"Bathrooms and rooms are untidy."

Comfort

38/100
14 reviews

"Okay beds but not comfortable overall."

Rated 66/100 based on reviews from business travelers.

"Good accessibility by car."

Location

75/100
6 reviews

"Great location."

Service

70/100
6 reviews

"Service is adequate."

Room

40/100
7 reviews

"Room needs to be improved."

Cleanliness

36/100
5 reviews

"Could use a good cleaning."

Rated 62/100 based on reviews from solo travelers.

""

Service

69/100
5 reviews

"Service is adequate."

Room

44/100
13 reviews

"Poorly-maintained and cleaned rooms with decent beds."

Comfort

42/100
8 reviews

"Okay beds but not comfortable overall."

Value

39/100
5 reviews

"Value for money could be better."

Cleanliness

31/100
5 reviews

"Rooms could be cleaner."

Rated 63/100 based on reviews from all travelers.

"Fair highway hotel. Easily accessible by car and offers nearby parking areas."

Breakfast

72/100
35 reviews

"Great and affordable breakfast."

Location

70/100
81 reviews

"Location is ok. Accessible by car, but parking is costly." Wonderful sightseeing.

Service

69/100
155 reviews

"Average reception and service professionalism is typical." Management seems lacking, with badly rated housekeeping, but friendly service. Good shuttle service.

Room

53/100
238 reviews

"Small, slightly outdated rooms, and decent beds." Guests complain about cleanliness, maintenance, and furnishing. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Substandard bathrooms, televisions, and air conditioning. Great view.

Value

44/100
44 reviews

"Value for money could be better. Fair breakfast prices."

Comfort

42/100
108 reviews

"Small rooms with comfort and noise issues." Small rooms and poor A/C, but decent beds.

Cleanliness

36/100
126 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Pool

8/100
7 reviews

"Pool should be renewed."

Rated 60/100 based on reviews from families.

"Wonderful sightseeing. Fair breakfast prices."

Breakfast

76/100
8 reviews

"Tasty breakfast."

Service

69/100
41 reviews

"Friendly, more-or-less professional service, and so-so reception."

Location

67/100
29 reviews

"Location is ok. Easy car access but inadequate parking."

Room

51/100
68 reviews

"Decent beds and rooms, great views." Small, poorly cleaned and maintained rooms with inadequate A/C. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Value

46/100
12 reviews

"Value for money could be better."

Amenities

41/100
24 reviews

"Uninspiring buildings and a so-so entrance area."

Comfort

39/100
32 reviews

"Small rooms with comfort and noise issues." Small rooms and poor A/C, but decent beds.

Cleanliness

29/100
40 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Rated 64/100 based on reviews from couples.

"Great view."

Breakfast

75/100
5 reviews

"Tasty breakfast."

Location

72/100
7 reviews

"Great location."

Service

67/100
15 reviews

"Friendly service and acceptable reception."

Room

51/100
28 reviews

"Average rooms with standard beds. Bathrooms and rooms are untidy."

Value

44/100
9 reviews

"Value for money could be better."

Comfort

39/100
13 reviews

"Okay beds but not comfortable overall."

Cleanliness

38/100
16 reviews

"Bathrooms and rooms are untidy."

Rated 44/100 based on reviews from solo travelers.

""

Service

69/100
5 reviews

"Service is adequate."

Room

44/100
13 reviews

"Poorly-maintained and cleaned rooms with decent beds."

Comfort

42/100
8 reviews

"Okay beds but not comfortable overall."

Value

39/100
5 reviews

"Value for money could be better."

Cleanliness

31/100
5 reviews

"Rooms could be cleaner."

Rated 60/100 based on reviews from business travelers.

"Good accessibility by car."

Location

75/100
6 reviews

"Great location."

Service

70/100
6 reviews

"Service is adequate."

Room

40/100
7 reviews

"Room needs to be improved."

Cleanliness

36/100
5 reviews

"Could use a good cleaning."

Review Semantics by TrustYou

Property Description

A stay at Crowne Plaza Syracuse, an IHG Hotel places you in the heart of Syracuse, within a 5-minute walk of Community Folk Art Center and Syracuse University. This hotel is 0.3 mi (0.4 km) from Syracuse Stage and 0.3 mi (0.5 km) from Jazz Central Theater.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:00 AM to 11:00 AM and on weekends from 6:00 AM to noon for a fee.

Stay in one of 277 guestrooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

Community Folk Art Center - 0.2 km / 0.1 mi
Syracuse University - 0.3 km / 0.2 mi
Syracuse Stage - 0.4 km / 0.2 mi
Jazz Central Theater - 0.5 km / 0.3 mi
Onondaga Historical Museum - 0.7 km / 0.4 mi
SUNY Upstate Medical University - 0.7 km / 0.5 mi
Onondaga County War Memorial - 0.8 km / 0.5 mi
Everson Museum of Art - 0.8 km / 0.5 mi
The Oncenter - 0.9 km / 0.5 mi
Erie Canal Museum - 0.9 km / 0.6 mi
Landmark Theatre - 1 km / 0.6 mi
Crouse Hospital - 1.1 km / 0.7 mi
Clinton Square - 1.1 km / 0.7 mi
ArtRage Gallery - 1.1 km / 0.7 mi
Syracuse Convention and Visitors Bureau - 1.2 km / 0.8 mi

The preferred airport for Crowne Plaza Syracuse, an IHG Hotel is Hancock Intl. Airport (SYR) - 12.1 km / 7.5 mi

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Syracuse? This hotel has facilities measuring 12500 square feet (1161 square meters), including conference space. Self parking (subject to charges) is available onsite.

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Additional features at this hotel include wedding services and a banquet hall.

Green Sustainability

Yes, Installed all new light system for guestrooms and parking garagerecycling program in place.

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 12:00 PM
  • Dry cleaning/laundry service
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible van parking
  • Meeting rooms
  • Wheelchair-accessible path to elevator
  • Conference space size (meters) - 1161
  • Wheelchair-accessible registration desk
  • Free WiFi
  • Wheelchair-accessible public washroom
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Wedding services
  • Accessible bathroom
  • 24-hour fitness facilities
  • Luggage storage
  • Total number of rooms - 277
  • Number of floors - 20
    • Restaurant
    • Express check-out
    • Porter/bellhop
    • Business center
    • 24-hour front desk
    • Breakfast available (surcharge)
    • Bar/lounge
    • Smoke-free property
    • Laundry facilities
    • Elevator
    • Fitness facilities
    • Conference space
    • Self parking (surcharge)
    • Computer station
    • ATM/banking
    • Conference space size (feet) - 12500
    • Concierge services

    Airport & Shuttle Information

    The Crowne Plaza is approx 10 minutes from Hancock Airport. We offer Complimentary Shuttle service based on availability from 7:00am-10:30pm. Taxi is approx $22.00 one way.

    Local Shuttle Info: Based on availability. 3 miles radius7am to 11:00pm

    Breakfast Information

    A la Carte menu available for breakfast. Buffet no longer available.

    Pet Friendly?

    Service animals complying with ADA Title lll regulations are allowed.

    Service animals are allowed

    Service animals are exempt from fees/restrictions

    Pets allowed

    $50.00 non-refundable pet fee

    Parking Info

    $15 per night

    Internet / WiFI

    Complimentary High Speed Internet throughout the property.

    Misc Fees / Policies

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Breakfast fee: between USD 8 and USD 15 per person (approximately)
    • Self parking fee: USD 15.00 per day (in/out privileges)
    • Pet fee: USD 50 per pet, per stay
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 15.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property advises that enhanced cleaning and guest safety measures are currently in place.
    • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
    • Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
    • Contactless check-out is available.
    • Individually-wrapped food options are available for breakfast, lunch, and dinner.
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Cleaning Policies

    Our hotel follows the IHG Clean Promise. Hand sanitizers are readily available in all public space. Public space and high-touch point areas are cleaned periodically throughout the day. Staff are required to wear masks at all times.

    Property is cleaned with disinfectant

    Staff wears personal protective equipment

    Guests are provided with free hand sanitizer

    Social distancing measures are in place

    Individually-wrapped food options are available

    Individually-wrapped food options are available for breakfast

    Individually-wrapped food options are available for lunch

    Individually-wrapped food options are available for dinner

    Staff temperature checks are conducted regularly

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

    Commonly-touched surfaces are cleaned with disinfectant

    Property confirms they are implementing guest safety measures

    Contactless check-out is available

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

    Property confirms they are implementing enhanced cleaning measures

    About Crowne Plaza Hotels

    • Early check-in available and ideal for business travelers on the go
    • Luxurious, soft bedding and aromatherapy kit provided
    • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
    • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
    • Wireless internet available in guest rooms, suites, business center, and public areas

    The Crowne Plaza Hotels highlights above are subject to change without notice.

    Seasonality and Projections at Crowne Plaza Hotel Syracuse

    Rate fluctuations of Crowne Plaza Hotel Syracuse

    Above shows fluctuations of room prices for both group/meeting rates and the lowest individual traveler prices we could find at the time the group/meeting offer was placed. The most competitive group/meeting rate displayed is 43.7% in the month of December 2021 and the highest average individual rate is $204 in the month of March 2020. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Crowne Plaza Hotel Syracuse in a month when rates are lower.

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    Testimonials:

    Testimonials icon
    "I will definitely use you again. The responses to my bid were immediate and the sales managers contacted me personally to come in and look at the facilities and set up the contract." N.W. - Orlando, FL

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