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Candlewood Suites New York City Times Square An Ihg Hotel

339 W 39th Street, New York, NY 10018 US near Exit 16W (113) on NJ Turnpike (~5.2mi)
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Times Square
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Select Your Room:
01/20/2022 - 01/21/2022
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4 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Candlewood Suites New York City Times Square An Ihg Hotel

Below are the verified reviews from guests that we have booked recently:
"First not told of money to be held for damage. However the bath tub was stuck the curtain rode was b"
Overall Score2.0/ 5
New Year wish total disaster.
(Individual traveler, booked 1 room), from US flag
03-Jan-2021 Verified Review, stayed from Thu Dec 31 to Sat Jan 02 2021 at a $141.49 average nightly rate.
"We enjoyed our stay at Candlewood suites."
Overall Score4.0/ 5
The room was very clean and convenient to many sites in NYC. The staff was extremely friendly and helpful. I found the bed comfortable but my husband did not. I would return.
(Individual traveler, booked 1 room), from US flag
31-Dec-2018 Verified Review, stayed from Wed Dec 26 to Sat Dec 29 2018 at a $239.28 average nightly rate.
"Gwendolyn"
Overall Score2.0/ 5
When I get to the hotel no one told us we hac will have to do our own house keeping such as change the sheet clean the room wash the bathroom and everything that to make liveable I could not wait to leave when one of the staff told this hotell only clean every 8 days we call for stuff and take care if our room I wont go back.
(Individual traveler, booked 1 room), from GB flag
30-Aug-2015 Verified Review
"Gwendolyn"
Overall Score2.0/ 5
When I got to the hotel, no one told us we would have to do our own house keeping such as change the sheets, clean the room, and wash the bathroom; everything to make it livable. I could not wait to leave. One of the staff told us this hotel only cleans every 8 days. I won't be going back.
(Individual traveler, booked 1 room), from GB flag
30-Aug-2015 Verified Review

Summary of Verified Reviews

Rated 78/100 based on reviews from all travelers.

"Good hotel for solo travelers. Good for sightseeing with access to public transportation."

Location

92/100
211 reviews

"Good location, close to public transport." Central location with great sightseeing, dining out and shopping. Average parking.

Service

66/100
231 reviews

"Average reception and service professionalism is typical." Management seems lacking, with badly rated housekeeping, but friendly service. Booking process should be better organized.

Room

63/100
309 reviews

"Rooms are OK with typical minibars, although poorly-maintained." Complaints about age, cleanliness, and furnishing of the rooms. Large rooms with nice kitchenettes. Bathrooms are not great, but moderately clean. A/C and TV are subpar. Shower can be a problem.

WiFi

63/100
15 reviews

"Regular internet service. Wifi quality could be improved."

Cleanliness

45/100
131 reviews

"Bathrooms are relatively clean, but rooms are less well cleaned." Hotel facilities could use a good clean.

Vibe

39/100
36 reviews

"Atmosphere is friendly but the vibe is low." Hotel could use some updating. Entrance area is not particularly attractive. Suitable for solo travelers. Good choice for a city trip. Good for business people.

Breakfast

9/100
20 reviews

"Breakfast can be improved."

Rated 75/100 based on reviews from couples.

"Great shopping. Near city centre."

Location

90/100
71 reviews

"Good location, close to public transport." Near to downtown with good options for sightseeing.

Service

64/100
63 reviews

"Reception and service are alright." Service is welcoming, but housekeeping is not great.

Room

57/100
95 reviews

"Overall, rooms are average, yet poorly cleaned with complaints about bathrooms." Rooms are lacking in maintenance, with subpar A/C and furnishing. Large rooms with nice kitchenettes. Acceptable minibar.

WiFi

52/100
5 reviews

"Average wifi quality."

Food

41/100
7 reviews

"Food could be better."

Cleanliness

39/100
43 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Vibe

30/100
8 reviews

"Vibe is not too good."

Rated 73/100 based on reviews from families.

"Terrific location."

Location

91/100
35 reviews

"Great location with excellent sightseeing."

Service

62/100
33 reviews

"Friendly service and acceptable reception."

Room

60/100
39 reviews

"Mostly alright rooms with OK beds, but some cleanliness issues." Large rooms with nice kitchenettes. Outdated, insufficiently maintained rooms with poorly rated bathrooms.

Cleanliness

43/100
16 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Vibe

28/100
10 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 77/100 based on reviews from solo travelers.

"Spacious rooms. Wonderful sightseeing."

Location

94/100
28 reviews

"Great location with excellent sightseeing. Close to public transport."

Room

73/100
43 reviews

"Large rooms with nice kitchenettes." Rooms are OK with average beds but poor bathrooms.

Comfort

71/100
26 reviews

"Spacious, comfortable room with acceptable beds."

Service

69/100
26 reviews

"Friendly service and acceptable reception."

Cleanliness

49/100
18 reviews

"Hotel facilities could use a good clean." Room cleanliness is acceptable.

Vibe

38/100
5 reviews

"Vibe is not too good."

Breakfast

11/100
5 reviews

"Breakfast can be improved."

Rated 67/100 based on reviews from business travelers.

"Friendly service. Great location."

Service

67/100
5 reviews

"Service is adequate."

Room

55/100
10 reviews

"Room is all right."

Cleanliness

40/100
5 reviews

"Could use a good cleaning."

Rated 74/100 based on reviews from all travelers.

"Good hotel for solo travelers. Good for sightseeing with access to public transportation."

Location

87/100
6 reviews

"Great location."

Comfort

66/100
5 reviews

"Comfortable."

Room

59/100
9 reviews

"Room is all right."

Rated 68/100 based on reviews from all travelers.

"Good hotel for solo travelers. Good for sightseeing with access to public transportation."

Location

92/100
116 reviews

"Good location, close to public transport." Great sightseeing, restaurants and shopping nearby. Average parking.

Comfort

69/100
100 reviews

"Large rooms with average comfort and standard beds." Deficient A/C and too noisy rooms.

Service

69/100
159 reviews

"Average reception and service professionalism is typical." Management seems lacking, with badly rated housekeeping, but friendly service.

Room

63/100
210 reviews

"Average rooms, poorly cleaned and maintained." Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard. Large rooms with nice kitchenettes. Decent beds and minibars. Shower can be a problem.

WiFi

52/100
8 reviews

"Regular internet service. Wifi quality could be improved."

Cleanliness

46/100
92 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Food

40/100
20 reviews

"Food could be better."

Vibe

36/100
19 reviews

"Vibe is not too good. Entrance area is not particularly attractive." Hotel could use some updating.

Breakfast

8/100
17 reviews

"Breakfast can be improved."

Rated 70/100 based on reviews from couples.

"Terrific location."

Location

92/100
39 reviews

"Great location with excellent sightseeing."

Service

66/100
36 reviews

"Friendly service and acceptable reception."

Room

57/100
54 reviews

"Run-down, dingy, but decent rooms with poor bathrooms." Large rooms with nice kitchenettes. Decent beds and minibars.

Cleanliness

46/100
29 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Rated 76/100 based on reviews from solo travelers.

"Spacious rooms. Wonderful sightseeing."

Location

94/100
16 reviews

"Great location with excellent sightseeing. Close to public transport."

Service

70/100
19 reviews

"Service is average, but very friendly."

Comfort

69/100
21 reviews

"Large rooms with average comfort and standard beds."

Room

67/100
31 reviews

"Rooms are OK with average beds but poor bathrooms." Large rooms with nice kitchenettes.

Cleanliness

48/100
11 reviews

"Room cleanliness is OK, but overall cleanliness is lacking."

Rated 66/100 based on reviews from families.

"Terrific location."

Location

90/100
16 reviews

"Great location with excellent sightseeing."

Service

67/100
17 reviews

"Service is average, but very friendly."

Comfort

64/100
11 reviews

"Beds are decent and generally comfortable."

Room

59/100
22 reviews

"Average rooms with standard beds. Good kitchenette." Poorly maintained and cleaned rooms.

Cleanliness

41/100
10 reviews

"Rooms could be cleaner."

Amenities

38/100
11 reviews

"Hotel buildings could use some improvement." Elevator in need of updating.

Rated 62/100 based on reviews from business travelers.

"Friendly service. Great location."

Room

58/100
6 reviews

"Room is all right."

Rated 80/100 based on reviews from all travelers.

"Good hotel for solo travelers. Good for sightseeing with access to public transportation."

Location

94/100
50 reviews

"Great location with excellent sightseeing. Close to public transport."

Service

65/100
46 reviews

"Friendly but only somewhat professional service with okay reception and poor housekeeping."

Room

63/100
55 reviews

"Rooms and beds are okay but need better maintenance, and the bathrooms need work." Old, poorly maintained rooms with substandard A/C and furnishings. Large rooms with nice kitchenettes.

Cleanliness

46/100
23 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Vibe

35/100
10 reviews

"Vibe is not too good. Hotel could use some updating."

Rated 79/100 based on reviews from couples.

"Wonderful sightseeing."

Location

92/100
14 reviews

"Great location with excellent sightseeing."

Service

68/100
15 reviews

"Service is average, but very friendly."

Room

55/100
27 reviews

"Room is all right. Good kitchenette."

Cleanliness

39/100
8 reviews

"Could use a good cleaning."

Rated 81/100 based on reviews from families.

"Terrific location."

Location

93/100
12 reviews

"Great location."

Service

63/100
9 reviews

"Service is average, but very friendly."

Room

59/100
10 reviews

"Room is all right."

Cleanliness

47/100
5 reviews

"Could use a good cleaning."

Rated 61/100 based on reviews from all travelers.

"Good hotel for solo travelers. Good for sightseeing with access to public transportation."

Location

94/100
16 reviews

"Great location."

Comfort

68/100
5 reviews

"Comfortable."

Service

61/100
8 reviews

"Service is average, but very friendly."

Room

59/100
12 reviews

"Rooms are acceptable but need cleaning."

Cleanliness

39/100
6 reviews

"Rooms could be cleaner."

Rated 56/100 based on reviews from couples.

"Great location."

Location

93/100
8 reviews

"Great location."

Room

53/100
6 reviews

"Room is all right."

Review Semantics by TrustYou

Property Description

With a stay at Candlewood Suites New York City-Times Square, an IHG Hotel, you'll be centrally located in New York, within a 10-minute walk of Times Square and Madison Square Garden. This hotel is 0.8 mi (1.3 km) from 5th Avenue and 0.9 mi (1.4 km) from Broadway.

Make yourself at home in one of the 188 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

American Lyric Theater - 0.4 km / 0.2 mi
Times Square - 0.5 km / 0.3 mi
Hammerstein Ballroom - 0.6 km / 0.4 mi
St. James Theatre - 0.7 km / 0.4 mi
Shubert Theatre - 0.7 km / 0.5 mi
Madison Square Garden - 0.8 km / 0.5 mi
Richard Rodgers Theatre - 0.9 km / 0.5 mi
Jacob K. Javits Convention Center - 0.9 km / 0.6 mi
Minskoff Theater - 0.9 km / 0.6 mi
Macy's - 0.9 km / 0.6 mi
Lunt-Fontanne Theatre - 1 km / 0.6 mi
Broadway - 1 km / 0.6 mi
Town Hall - 1 km / 0.6 mi
Herald Square - 1 km / 0.6 mi
Bryant Park - 1 km / 0.6 mi

The nearest airports are:
John F. Kennedy International Airport (JFK) - 27.7 km / 17.2 mi
Liberty Intl. Airport (EWR) - 25.9 km / 16.1 mi
LaGuardia Airport (LGA) - 15.2 km / 9.4 mi
New York, NY (NYS-Skyports Seaplane Base) - 3.8 km / 2.4 mi
Teterboro, NJ (TEB) - 18.2 km / 11.3 mi

The preferred airport for Candlewood Suites New York City-Times Square, an IHG Hotel is John F. Kennedy International Airport (JFK).

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and a television in a common area.

Green Sustainability

Eartview program

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum age of oldest guest: 21
  • Dry cleaning/laundry service
  • Wheelchair accessible (may have limitations)
  • Vending machine
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Wheelchair-accessible fitness center
  • Free WiFi
  • Braille or raised signage
  • Assistive listening devices available
  • In-room accessibility
  • Free newspapers in lobby
  • Roll-in shower
  • Accessible bathroom
  • Number of buildings/towers - 1
  • Total number of rooms - 188
  • Number of floors - 32
  • Professional property host/manager
  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Multilingual staff
  • Business center
  • 24-hour front desk
  • Wheelchair-accessible meeting spaces/business center
  • Safe-deposit box at front desk
  • Smoke-free property
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Self parking (surcharge)
  • Computer station
  • ATM/banking

Airport & Shuttle Information

We are conveniently located within 20 miles of three different airports: Laguardia - 9.6 milesNewark - 15.2 milesJFK - 17.7 miles

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pet maximum weight in lb is 80

Pet maximum weight in kg is 36

Pets allowed

Hotel is pet friendly

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: USD 45 per night
  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Housekeeping fee: USD 15.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night. This fee does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

  • Only registered guests are allowed in the guestrooms.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • Parking height restrictions apply.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
  • This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

We have implemented a number of safety and cleanliness measures, to help make you and your travelers feel safe and secure when staying with us! Please inquire if you are interested in specific details on IHG Way of Clean program details.

Property uses a professional cleaning service

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitization practices of SafeStay (AHLA - USA)

Cashless transactions are available

Masks are compulsory at the property

Reservation might be required for some facilities onsite

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Property confirms they are implementing enhanced cleaning measures

About Candlewood Suites

  • Home-like enviroment, great for an extended stay
  • Fully equipped kitchens with a full-size refrigerator with ice maker, dishwasher, microwave and stovetop, dishes, cookware, and utensils
  • Free high-speed internet access and a large workspace available in each guest room
  • TV with DVD player and a comfortable recliner
  • Comforts of Home Bedding Collection with soft pillows, high quality sheets, and a comfortable mattress set
  • Provide a Lending Locker service where guests can borrow common household items to use during their stay
  • Pets are welcome weighing less than 80 lbs
  • Free local calls and two phone lines with data port as an added convenience
  • Candlewood Cupboard offers a Brown Bag Breakfast for a meal on the go
  • Candlewood Gazebo Grill gives guests a great outdoor dining experience ideal for groups
  • Free guest laundry open 24/7 with detergent and other laundry items available at a decent price
  • Great fitness area
  • Housekeeping on a weekly basis

The Candlewood Suites highlights above are subject to change without notice.

Group vs. Individual Rates at Candlewood Suites New York City-Times Square, an IHG Hotel

Rate fluctuations of Candlewood Suites New York City-Times Square, an IHG Hotel

The chart above shows trends of prices for both group/meeting prices and the best individual traveler prices we could find at the time the group/meeting offer was submitted. The most competitive group discount displayed is 10.6% in the month of December 2020 and the highest average individual rate is $374 in the month of May 2022. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Candlewood Suites New York City-Times Square, an IHG Hotel in a month when rates are lower.

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