Passport

Homewood Suites Southwind Hacks Cross

3583 Hacks Cross Rd, Memphis, TN 38125 US
View Map Reservations: +1-800-760-7718
3.0 Star Property In Memphis (Lakes of Forest Hill)
Select My Room
Average
3.0/5

Based on 303 guest reviews

Show Guest Reviews
  • Free grocery shopping service
  • Free WiFi
  • Number of outdoor pools - 1
  • Free newspapers in lobby
  • 24-hour fitness facilities
  • Free area shuttle
  • Free breakfast
  • Smoke-free property
  • Free self parking
Select Your Room:
12/06/2021 - 12/07/2021
Searching all hotel inventory networks
9 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Homewood Suites Southwind Hacks Cross

Below are the verified reviews from guests that we have booked recently:
"Not up to the Hilton name."
Overall Score2.0/ 5
We called and scheduled while travelling. I was told that it was the only room left. Which wasn’t true. This hotel doesn’t live up to the Hilton name. Then on the way to the room. There are missing buttons on the elevator, torn off places on the carpet, scrapes on the walls. Then the sheets didn’t look like they had been cleaned properly. Then I saw what looked like a tiny tick in the sink. Our poodle was a nervous wreck. She was whining and squealing. So we could t stay. We decided to drive on another five 6 hours. But we wouldn’t have stayed due to the condition anyway. I then asked about a partial refund due to my dog being so upset. Then he told me it was booked through Expedia. Which I didn’t even know. When I called they just proceeded to take the reservation. So the hotel employee said that I had to talk to someone else due the it being Expedia. If possible we would like a full refund due to the whole misrepresentation from the call foe the reservation to appearance and us not being able to stay due my dogs anxiety. But under the circumstances we wouldn’t have stayed anyway. We did t give my husbands honors#. We haven’t travelled as much since his retirement. This definitely doesn’t make you wanna stay even when you do travel. ??.
(Individual traveler, booked 1 room), from US flag
15-Jan-2021 Verified Review, stayed from Fri Jan 15 to Sat Jan 16 2021 at a $119.99 average nightly rate.
"Unclean and not full service."
Overall Score2.0/ 5
Sorry folks, this isn’t up to anyone’s standards.
(Individual traveler, booked 1 room), from US flag
19-May-2020 Verified Review, stayed from Mon May 18 to Tue May 19 2020 at a $99.77 average nightly rate.
"Overall Good"
Overall Score4.0/ 5
Thanks for a positive stay and being pet friendly. The only problem was the exit door. Getting in was easy with my key card. Trying to get out was very difficult. I had to force the door and it was almost too hard for me. On a funny note they used a mattress cover as the quilt ( I checked a couple times to make sure I wasn't crazy). It worked out fine.
(Individual traveler, booked 1 room), from US flag
02-May-2020 Verified Review, stayed from Thu Apr 30 to Sat May 02 2020 at a $96.50 average nightly rate.
"Clean friendly comfortable."
Overall Score5.0/ 5
Canceled our reservation at extremely sub par Comfort Inn. Luckily this hotel had a room available at 9pm in severe weather. We were thrilled with the accommodations and highly recommended this hotel.
(Individual traveler, booked 1 room), from US flag
15-Mar-2020 Verified Review, stayed from Sat Mar 14 to Sun Mar 15 2020 at a $99.00 average nightly rate.

Summary of Verified Reviews

69
Poor

Summary of 641 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 69/100 based on reviews from all travelers.

"Room needs to be improved. Great location."

Location

93/100
48 reviews

"Great location. Shopping, restaurants and bars in the area are great."

Service

69/100
153 reviews

"Problems with management professionalism." Welcoming service and reception and housekeeping are alright.

Breakfast

65/100
44 reviews

"Breakfast is average."

Comfort

37/100
89 reviews

"Generally poor comfort, particularly the beds, and A/C is lacking." Average noise and size.

Room

36/100
220 reviews

"Complaints about maintenance and cleanliness in rooms and bathrooms." Okay room size, but subpar beds and furnishing. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Amenities

25/100
72 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating.

Cleanliness

19/100
147 reviews

"Rooms, bathrooms and dining area all need more cleaning." Hotel facilities could use a good clean.

WiFi

11/100
10 reviews

"Wifi quality could be improved."

Rated 65/100 based on reviews from families.

"Terrific location."

Location

92/100
8 reviews

"Great location."

Service

68/100
27 reviews

"Reception and service are alright. Housekeeping can be a problem."

Breakfast

67/100
7 reviews

"Breakfast is average."

Comfort

37/100
14 reviews

"Not very comfortable, with poor beds."

Amenities

30/100
15 reviews

"Hotel buildings could use some improvement."

Room

29/100
37 reviews

"Poorly maintained and cleaned rooms." Subpar beds and TVs and complaints about cleanliness of bathrooms.

Cleanliness

18/100
24 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Pool

13/100
6 reviews

"Pool should be renewed."

Rated 67/100 based on reviews from couples.

"Great shopping. Great location."

Location

95/100
11 reviews

"Great location."

Service

68/100
16 reviews

"Service is average, but very friendly."

Breakfast

62/100
7 reviews

"Breakfast is average."

Value

56/100
5 reviews

"Fairly good value for money."

Room

43/100
29 reviews

"Somewhat unclean rooms with uncomfortable beds and poor bathrooms."

Comfort

38/100
14 reviews

"Not very comfortable, with poor beds."

Amenities

23/100
5 reviews

"Hotel buildings could use some improvement."

Cleanliness

21/100
17 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Rated 67/100 based on reviews from solo travelers.

"Good service."

Service

72/100
5 reviews

"Fantastic service."

Room

37/100
6 reviews

"Room needs to be improved."

Cleanliness

19/100
5 reviews

"Could use a good cleaning."

Rated 58/100 based on reviews from all travelers.

"Room needs to be improved. Great location."

Location

92/100
47 reviews

"Great location. Shopping, restaurants and bars in the area are great."

Service

69/100
152 reviews

"Problems with management professionalism." Welcoming service and reception and housekeeping are alright.

Breakfast

65/100
44 reviews

"Breakfast is average."

Food

38/100
18 reviews

"Decent menu, but restaurant is poorly cleaned and subpar overall."

Comfort

37/100
89 reviews

"Generally poor comfort, particularly the beds, and A/C is lacking." Average noise and size.

Room

36/100
219 reviews

"Complaints about maintenance and cleanliness in rooms and bathrooms." Okay room size, but subpar beds and furnishing. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

Amenities

25/100
72 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating.

Cleanliness

19/100
147 reviews

"Rooms, bathrooms and dining area all need more cleaning." Hotel facilities could use a good clean.

WiFi

11/100
10 reviews

"Wifi quality could be improved."

Rated 58/100 based on reviews from families.

"Terrific location."

Location

92/100
8 reviews

"Great location."

Service

68/100
27 reviews

"Reception and service are alright. Housekeeping can be a problem."

Breakfast

67/100
7 reviews

"Breakfast is average."

Comfort

37/100
14 reviews

"Not very comfortable, with poor beds."

Amenities

30/100
15 reviews

"Hotel buildings could use some improvement."

Room

28/100
36 reviews

"Poorly maintained and cleaned rooms." Subpar beds and TVs and complaints about cleanliness of bathrooms.

Cleanliness

18/100
24 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Pool

13/100
6 reviews

"Pool should be renewed."

Rated 60/100 based on reviews from couples.

"Great shopping. Great location."

Location

95/100
11 reviews

"Great location."

Service

68/100
16 reviews

"Service is average, but very friendly."

Breakfast

62/100
7 reviews

"Breakfast is average."

Value

56/100
5 reviews

"Fairly good value for money."

Room

43/100
29 reviews

"Somewhat unclean rooms with uncomfortable beds and poor bathrooms."

Comfort

38/100
14 reviews

"Not very comfortable, with poor beds."

Amenities

23/100
5 reviews

"Hotel buildings could use some improvement."

Cleanliness

21/100
17 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Rated 65/100 based on reviews from solo travelers.

"Good service."

Service

72/100
5 reviews

"Fantastic service."

Room

37/100
6 reviews

"Room needs to be improved."

Cleanliness

19/100
5 reviews

"Could use a good cleaning."

Review Semantics by TrustYou

Property Description

With a stay at Homewood Suites Southwind - Hacks Cross in Memphis (Lakes of Forest Hill), you'll be a 3-minute drive from TPC Southwind and 5 minutes from Mike Rose Soccer Complex. This aparthotel is 3.3 mi (5.3 km) from Methodist Le Bonheur Germantown Hospital and 3.5 mi (5.7 km) from Tennessee Shakespeare Company.

A complimentary breakfast is included on weekends from 7:00 AM to 9:00 AM.

Make yourself at home in one of the 123 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. Wired and wireless Internet access is complimentary, and flat-screen televisions with digital programming provide entertainment. Conveniences include safes and complimentary newspapers, and housekeeping is provided daily.

Distances are displayed to the nearest 0.1 mile and kilometer.

TPC Southwind - 2.3 km / 1.4 mi
Methodist Le Bonheur Germantown Hospital - 5.3 km / 3.3 mi
Tennessee Shakespeare Company - 5.7 km / 3.5 mi
Regional One Health East Campus - 6 km / 3.7 mi
Mike Rose Soccer Complex - 6.4 km / 4 mi
Baptist Memorial Hospital-Collierville - 8.5 km / 5.3 mi
Carriage Crossing - 9 km / 5.6 mi
Lichterman Nature Center - 9.1 km / 5.6 mi
Cameron Brown Park - 10.5 km / 6.5 mi
Sky Zone - 11.1 km / 6.9 mi
Opera Memphis - 11.5 km / 7.2 mi
WDIA Radio Station - 12.9 km / 8 mi
Shelby Farms Visitor Center - 13.8 km / 8.6 mi
Olive Branch City Park - 14.1 km / 8.8 mi
Methodist Olive Branch Hospital - 14.3 km / 8.9 mi

The preferred airport for Homewood Suites Southwind - Hacks Cross is Memphis International Airport (MEM) - 18.7 km / 11.6 mi

Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Free self parking is available onsite.

Enjoy a range of recreational amenities, including an outdoor pool, an outdoor tennis court, and a 24-hour fitness center. This aparthotel also features complimentary wireless Internet access, gift shops/newsstands, and a fireplace in the lobby. Getting to nearby attractions is a breeze with the complimentary area shuttle.

Green Sustainability

NA

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Outdoor pool
  • Wheelchair accessible (may have limitations)
  • Free grocery shopping service
  • Express check-in
  • Meeting rooms
  • Wheelchair-accessible registration desk
  • Free WiFi
  • Braille or raised signage
  • Assistive listening devices available
  • Picnic area
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Roll-in shower
  • Tours/ticket assistance
  • Accessible bathroom
  • Fireplace in lobby
  • Number of buildings/towers - 2
  • Year Built - 2002
  • Total number of rooms - 123
  • Number of floors - 4
  • No rollaway/extra beds available
  • 24-hour fitness facilities
  • Free area shuttle
  • Wheelchair-accessible lounge
  • Free breakfast
  • Outdoor tennis court
  • Multilingual staff
  • Business center
  • 24-hour front desk
  • Barbecue grill(s)
  • Safe-deposit box at front desk
  • Smoke-free property
  • Coffee/tea in common areas
  • Laundry facilities
  • Elevator
  • Free self parking
  • Terrace
  • ATM/banking
  • Wheelchair accessible path of travel

Airport & Shuttle Information

20 minutes to Memphis International Airport

Local Shuttle Info: complimentary within 5 miles

Breakfast Information

Complimentary Hot Buffet Breakfast

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pet maximum weight in lb is 50

Pet maximum weight in kg is 23

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

$100 pet fee

Parking Info

Complimentary self-parking

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Staff temperature checks are conducted regularly

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Masks are compulsory at the property

Property confirms they are implementing enhanced cleaning measures

About Homewood Suites By Hilton

  • Ideal for extended stays with full equipped kitchens, including utensils and dishes
  • Free hot breakfast buffet
  • Evening Dinner and Drinks provided Mon-Thurs
  • Free Wi-Fi service
  • Comfortable sleeper sofas in all guest rooms
  • 24 hour pantry offering snacks and drinks
  • Coin operated laundry services
  • Roomy one- and two-bedroom suites
  • Complimentary grocery shopping service
  • Workout room, sports court, swimming pool, and grilling areas

The Homewood Suites By Hilton highlights above are subject to change without notice.

Hotel Rate Trends at Homewood Suites Southwind - Hacks Cross

Rate fluctuations of Homewood Suites Southwind - Hacks Cross

This chart illustrates averages of sleeping room prices for both group/meeting rates and the best online individual traveler rates our system could find at the time the group bid was placed. The most competitive group rate shown is 27.5% in July 2020 and the highest average individual rate is $134 in the month of July 2021. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Homewood Suites Southwind - Hacks Cross in a month when rates are lower.

Similar hotels close by