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Embassy Suites Hotel Winston Salem

460 N Cherry St, Winston-Salem, NC 27101 US near Exit 193c on I-40 (~2.4mi)
View Map Reservations: +1-800-760-7718
3.5 Star Property Near Benton Convention Center
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Average
3.0/5

Based on 635 guest reviews

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  • Free reception
  • Free WiFi
  • Wheelchair-accessible pool
  • Free newspapers in lobby
  • 24-hour fitness facilities
  • Indoor pool
  • Free breakfast
  • Bar/lounge
  • Smoke-free property
Select Your Room:
10/19/2021 - 10/20/2021
Searching all hotel inventory networks
8 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Embassy Suites Hotel Winston Salem

Below are the verified reviews from guests that we have booked recently:
"General Management"
Overall Score3.0/ 5
Hands down the worst management I've ever experienced. No calls back for refund on cancelation. Procrastinating crew. Very unsatisfied.
(Individual traveler, booked 1 room), from US flag
11-Jul-2021 Verified Review, stayed from Sat Jul 03 to Mon Jul 05 2021 at a $172.99 average nightly rate.
"Could not get in entrance and could not get connected to front desk had to leave then they still cha"
Overall Score1.0/ 5
Horribly rude customer service will never stay again.
(Individual traveler, booked 1 room), from US flag
06-Nov-2020 Verified Review, stayed from Tue Nov 03 to Wed Nov 04 2020 at a $119.99 average nightly rate.
"Not at all as advertised."
Overall Score2.0/ 5
How this hotel has anywhere close to five stars is beyond all in my party. In the three days we were there our room was not made up, towels not refreshed. We had the queen suite with the pull out couch because we had four adults. The day we arrived the front desk was amazing and very helpful! We only had two sets of towels one bar soap, 1/2 roll of toilet paper, no sheets or pillows for the pull out and no coffee or cups. The gal at the front took care of getting us what we needed. On the second floor there was cards that had towels and blankets on it but they didn't move the whole time we're there. Not sure if any rooms get cleaned and less it's for new reservations. The lobby bathroom was disgusting it look like it hadn't been cleaned in months. The hotel just had a sad and shabby feel to it almost like it was Motel 6. We understand it is under construction but the wholemeal was that the only employees were at the front desk. Not at all what I would expect from an Embassy Suites. To add to it there are homeless rummaging through the trash. I would not recommend this hotel. So disappointed.
(Individual traveler, booked 1 room), from US flag
28-Sep-2020 Verified Review, stayed from Fri Sep 25 to Mon Sep 28 2020 at a $129.99 average nightly rate.
"Billing issue with additional nite."
Overall Score3.0/ 5
Apparently my reservation was made thru Expedia and could not get credit from hotel when stay was abruptly ended early.
(Individual traveler, booked 1 room), from US flag
23-Sep-2020 Verified Review, stayed from Wed Sep 16 to Fri Sep 18 2020 at a $85.98 average nightly rate.
"Average Stay at Older Embassy Suites"
Overall Score3.0/ 5
The hotel was easy to find and the rooms were nice. All public space was old and worn and is in need of a renovation. The wi-fi didn't work in the rooms until the morning of check-out, banquet tables used in the dining area were very unattractive and "old-school". Pool area was adequate but after a long weekend of my son playing tennis in a large Winston-Salem state tournament, we needed a jacuzzi that wasn't scalding. Front desk staff was very courteous and helpful, but the whole hotel felt old and tired. Won't be staying there again, though I usually will opt for an Embassy when traveling on leisure.
(Individual traveler, booked 1 room), from US flag
27-May-2014 Verified Review, stayed from Sun May 25 to Mon May 26 2014 at a $199.00 average nightly rate.

Summary of Verified Reviews

54
Poor

Summary of 756 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 54/100 based on reviews from all travelers.

"Close to restaurants and bars with nearby parking areas. Room needs to be improved. Pool should be renewed. Vibe is not too good."

Service

68/100
195 reviews

"Restaurant service, general service professionalism and management levels are average." Friendly service. Room service could have been improved.

Location

67/100
77 reviews

"Location is ok. Pricey, inconvenient parking." Good restaurants & bars in the area.

Breakfast

44/100
65 reviews

"Breakfast affordable but not highly reviewed."

Comfort

42/100
72 reviews

"Poor beds, with complaints about A/C and noise. Spacious rooms."

Room

38/100
253 reviews

"Rooms need more cleaning and maintenance, with poorly rated minibars." Poor TV's, unsightly furniture, dirty bathrooms and out-dated rooms. Spacious rooms with subpar beds and A/C. Shower can be a problem. Average view.

Food

30/100
31 reviews

"Overall dining experience is great, though food is unfortunately lacking."

Cleanliness

20/100
139 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Vibe

18/100
60 reviews

"Vibe is not too good. Hotel could use some updating." Entrance area is not particularly attractive. Atmosphere could be friendlier.

Amenities

16/100
149 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating.

Wellness Area

5/100
28 reviews

"Poorly reviewed fitness area."

Pool

2/100
39 reviews

"Pool should be renewed."

Rated 47/100 based on reviews from families.

""

Service

69/100
36 reviews

"Service is average, but very friendly."

Location

65/100
18 reviews

"Decent location, but problems with parking."

Breakfast

46/100
16 reviews

"Breakfast can be improved."

Comfort

38/100
16 reviews

"Not very comfortable, with poor beds."

Room

36/100
63 reviews

"Poorly-maintained rooms, badly rated bathrooms and beds." Poorly cleaned rooms with uncomfortable furniture.

Food

29/100
11 reviews

"Food could be better."

Cleanliness

22/100
32 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Amenities

19/100
41 reviews

"Hotel buildings could use some improvement." Elevator in need of updating.

Vibe

17/100
14 reviews

"Vibe is not too good. Hotel could use some updating."

Wellness Area

5/100
7 reviews

"Poorly reviewed fitness area."

Pool

2/100
17 reviews

"Pool should be renewed."

Rated 60/100 based on reviews from business travelers.

""

Location

69/100
5 reviews

"Location is ok."

Service

68/100
7 reviews

"Service is adequate."

Room

38/100
11 reviews

"Room needs to be improved."

Cleanliness

20/100
6 reviews

"Could use a good cleaning."

Amenities

17/100
7 reviews

"Hotel buildings could use some improvement."

Rated 53/100 based on reviews from couples.

"Spacious rooms."

Service

71/100
8 reviews

"Fantastic service."

Location

69/100
5 reviews

"Location is ok."

Room

40/100
10 reviews

"Room needs to be improved."

Amenities

15/100
6 reviews

"Hotel buildings could use some improvement."

Rated 48/100 based on reviews from all travelers.

"Close to restaurants and bars with nearby parking areas. Room needs to be improved. Pool should be renewed. Vibe is not too good."

Service

68/100
195 reviews

"Restaurant service, general service professionalism and management levels are average." Friendly service. Room service could have been improved.

Location

67/100
77 reviews

"Location is ok. Pricey, inconvenient parking." Good restaurants & bars in the area.

Breakfast

44/100
64 reviews

"Breakfast affordable but not highly reviewed."

Comfort

42/100
72 reviews

"Poor beds, with complaints about A/C and noise. Spacious rooms."

Room

38/100
253 reviews

"Rooms need more cleaning and maintenance, with poorly rated minibars." Poor TV's, unsightly furniture, dirty bathrooms and out-dated rooms. Spacious rooms with subpar beds and A/C. Shower can be a problem. Average view.

Food

30/100
31 reviews

"Overall dining experience is great, though food is unfortunately lacking."

Cleanliness

20/100
139 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Vibe

18/100
60 reviews

"Vibe is not too good. Hotel could use some updating." Entrance area is not particularly attractive. Atmosphere could be friendlier.

Amenities

17/100
148 reviews

"Older facilities and unpleasant entrance area." Elevator in need of updating.

Wellness Area

5/100
27 reviews

"Poorly reviewed fitness area."

Pool

2/100
38 reviews

"Pool should be renewed."

Rated 44/100 based on reviews from families.

""

Service

69/100
36 reviews

"Service is average, but very friendly."

Location

65/100
18 reviews

"Decent location, but problems with parking."

Breakfast

46/100
16 reviews

"Breakfast can be improved."

Comfort

38/100
16 reviews

"Not very comfortable, with poor beds."

Room

36/100
63 reviews

"Poorly-maintained rooms, badly rated bathrooms and beds." Poorly cleaned rooms with uncomfortable furniture.

Food

29/100
11 reviews

"Food could be better."

Cleanliness

22/100
32 reviews

"Rooms could be cleaner. Hotel facilities could use a good clean."

Amenities

19/100
41 reviews

"Hotel buildings could use some improvement." Elevator in need of updating.

Vibe

17/100
14 reviews

"Vibe is not too good. Hotel could use some updating."

Wellness Area

5/100
7 reviews

"Poorly reviewed fitness area."

Pool

2/100
17 reviews

"Pool should be renewed."

Rated 54/100 based on reviews from business travelers.

""

Location

69/100
5 reviews

"Location is ok."

Service

68/100
7 reviews

"Service is adequate."

Room

38/100
11 reviews

"Room needs to be improved."

Cleanliness

20/100
6 reviews

"Could use a good cleaning."

Amenities

17/100
7 reviews

"Hotel buildings could use some improvement."

Rated 52/100 based on reviews from couples.

"Spacious rooms."

Service

71/100
8 reviews

"Fantastic service."

Location

69/100
5 reviews

"Location is ok."

Room

40/100
10 reviews

"Room needs to be improved."

Amenities

15/100
6 reviews

"Hotel buildings could use some improvement."

Review Semantics by TrustYou

Property Description

With a stay at Embassy Suites Hotel Winston-Salem in Winston-Salem, you'll be steps from Benton Convention Center and a 2-minute drive from Truist Stadium. This hotel is 1.1 mi (1.8 km) from Old Salem and 1.6 mi (2.5 km) from Wake Forest University Baptist Medical Center.

Grab a bite to eat at Grille Restaurant and Bar, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. A complimentary continental breakfast is served daily.

Make yourself at home in one of the 146 guestrooms featuring refrigerators and microwaves. Rooms have private balconies. Wired and wireless Internet access is complimentary, while MP3 docking stations and cable programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Benton Convention Center - 0.1 km / 0.1 mi
Truist Stadium - 1.5 km / 1 mi
Old Salem - 1.6 km / 1 mi
Wake Forest University Baptist Medical Center - 2.4 km / 1.5 mi
Brenner Children's - 2.6 km / 1.6 mi
Winston Salem State University - 2.9 km / 1.8 mi
University of North Carolina School of the Arts - 3.1 km / 1.9 mi
Lawrence Joel Veterans Memorial Coliseum - 3.8 km / 2.3 mi
Bowman Gray Stadium - 3.8 km / 2.4 mi
Truist Field - 4.3 km / 2.7 mi
Southeastern Center for Contemporary Art - 5.2 km / 3.2 mi
Reynolda Gardens - 5.2 km / 3.2 mi
Reynolda House Museum of American Art - 5.5 km / 3.4 mi
Novant Health Forsyth Medical Center - 6 km / 3.7 mi
Hanes Mall - 7.6 km / 4.7 mi

The nearest airports are:
Piedmont Triad Intl. Airport (GSO) - 38.1 km / 23.7 mi
Winston-Salem, NC (INT-Smith Reynolds) - 5.5 km / 3.4 mi

The preferred airport for Embassy Suites Hotel Winston-Salem is Piedmont Triad Intl. Airport (GSO).

Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Planning an event in Winston-Salem? This hotel has facilities measuring 24000 square feet (2230 square meters), including conference space. Self parking (subject to charges) is available onsite.

Take advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, gift shops/newsstands, and a hair salon.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Shopping on site
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Express check-in
  • Free reception
  • Wheelchair-accessible path to elevator
  • Conference space size (meters) - 2230
  • Spa tub
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Free WiFi
  • Wheelchair-accessible pool
  • In-room accessibility
  • Coffee shop or café
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • 24-hour fitness facilities
  • Indoor pool
  • Number of buildings/towers - 1
  • Year Built - 2005
  • Total number of rooms - 146
  • Number of floors - 10
    • Luggage storage
    • Wheelchair-accessible on-site restaurant
    • Restaurant
    • Free breakfast
    • Business center
    • 24-hour front desk
    • Wheelchair-accessible meeting spaces/business center
    • Bar/lounge
    • Safe-deposit box at front desk
    • Smoke-free property
    • Coffee/tea in common areas
    • Laundry facilities
    • Elevator
    • Conference space
    • Self parking (surcharge)
    • Hair salon
    • ATM/banking
    • Wheelchair accessible path of travel
    • Conference space size (feet) - 24000

    Airport & Shuttle Information

    PTIA Greensboro, NC25 minutes

    Airport Shuttle? Sorry, no airport shuttle available.

    Pet Friendly?

    Service animals complying with ADA Title lll regulations are allowed.

    Pet maximum weight in lb is 75

    Pet maximum weight in kg is 34

    Service animals are allowed

    Service animals are exempt from fees/restrictions

    Pets allowed

    Misc Fees / Policies

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Self parking fee: USD 15 per night (in/out privileges)
    • Pet fee: USD 75 per pet, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property advises that enhanced cleaning and guest safety measures are currently in place.
    • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
    • Personal protective equipment, including masks and gloves, will be available to guests.
    • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.
    • Contactless check-in and contactless check-out are available.
    • Individually-wrapped food options are available for breakfast, lunch, and dinner.
    • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
    • This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Cleaning Policies

    Property is cleaned with disinfectant

    Staff wears personal protective equipment

    Protective clothing is available to guests

    Masks are available to guests

    Gloves are available to guests

    Shield between guests and staff in main contact areas

    Guests are provided with free hand sanitizer

    Social distancing measures are in place

    Contactless check-in is available

    Individually-wrapped food options are available

    Individually-wrapped food options are available for breakfast

    Individually-wrapped food options are available for lunch

    Individually-wrapped food options are available for dinner

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

    Commonly-touched surfaces are cleaned with disinfectant

    Property confirms they are implementing guest safety measures

    Contactless check-out is available

    Property follows sanitization practices of SafeStay (AHLA - USA)

    Masks are compulsory at the property

    Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)

    Property confirms they are implementing enhanced cleaning measures

    About Embassy Suites

    • Free Cooked-to-Order Breakfast
    • Offer spacious Two-Room Suites great for groups or large families
    • Free snacks and drinks during evening reception for all ages
    • Can pre-order services online before arriving

    The Embassy Suites highlights above are subject to change without notice.

    Seasonality of Hotel Rates at Embassy Suites Winston Salem

    Rate fluctuations of Embassy Suites Winston Salem

    The graph above is seasonality of room rates for both group quotes and the lowest online individual rates we could find at the time the group bid was entered. The lowest group deal shown is 31.1% in May 2021 and the highest average individual rate is $182 in the month of November 2021. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Embassy Suites Winston Salem in a month when rates are lower.

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