Atwell Suites Austin Airport by IHG
The Holiday Inn Express & Suites Austin Airport offers a range of amenities including a gym, pool, spa, and complimentary breakfast.
Called hotel directly to get free parking if we stayed first and last nite. Going on a 10 day trip. After making reservation over phone was told confirmation sent by email. Since I did not get the confirmation for first nite. Called back same austin hotel number ask again if this was hotel and not a main res number and was told talking to hotel. The staff member said the first nite did not go thru and had to make another reservation. And the hotel would email me confirmation. So I did. When checking email still no confirmation so called hotel number again third time got a different person. They said I was talking directly to hotel. Repeat said would resend confirmation. I had both original first and last nites and prices.. that I had gotten over phone from first representative. Hung up check email still no first note showing. Called now 4th time got a lady who made reservation for first nite. When I gave her the confirmation number from first representative she said it was no good and could not find it so I made a reservation again for first nite. The first guy I spoke with said I could cancel up to 24 hrs before I was at 72 hrs from first reservation. So the lady made another reservation. Then surprising she found the original first nite reservation. So I told her need to cancel one of the reservations where she inform me the hotel had a no cancel requirement even if I double book over phone and the hotel could not find first reservation. She gave me a customer service number to call to see if I could get a partial reimbursement. Now fifth phone call over an hour on phone talk with th person. Who said they could submit for review but would only reimburse the tax portion and the 175. $. Could be use to book another hotel stay as credit to be use within a year. I can't believe they could double book and keep my money! Do not recommend them. It's worst then a bait and switch. But a switch and trap ur money! Also parking after showing up at hotel cost 13$ a nite but I explained this issue in person so they drop charge to 8$ a nite which u had to prepay up front. Also airport van trips stop at 2300 hrs. We got in at 2305 and had to take uber and pay for it! Robert hoyer.
Excellent
We offer a complimentary breakfast to start your day. Choose from a selection of hot breakfast items such as sandwichs, eggs, bakery items, and outmeal or items such as fruit, bagels, cereal, and yogurt. We also offer complimentary beverages such as bean to cup coffee, and specialty drinks, tea, juices, and still or sparkling water.
Free for guests
Included with stay
Contactless check-out is available
Contactless check-in is available
- McKinney Falls State Park - 2.3 mi
- Colorado River - 2.5 mi
- Lady Bird Lake - 3.1 mi
- Live Oak Brewing Company - 3.1 mi
- Rainey Street - 4.6 mi
- St. Edward's University - 4.6 mi
- East Sixth Street - 4.8 mi
- South First Street - 4.8 mi
- Austin Convention Center - 4.8 mi
- Long Center for the Performing Arts - 5 mi
- Huston Tillotson University - 5.2 mi
- Ann W. Richards Congress Avenue Bridge - 5.2 mi
- City of Austin Nature Preserves - 5.2 mi
- Palmer Events Center - 5.3 mi
- Austin Children's Museum - 5.3 mi
Featured
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Lobby sitting area
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Check-in/check-out kiosk
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Fitness facility
Fitness facility
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Dining
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Bar (on property)
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Called hotel directly to get free parking if we stayed first and last nite. Going on a 10 day trip. After making reservation over phone was told confirmation sent by email. Since I did not get the confirmation for first nite. Called back same austin hotel number ask again if this was hotel and not a main res number and was told talking to hotel. The staff member said the first nite did not go thru and had to make another reservation. And the hotel would email me confirmation. So I did. When checking email still no confirmation so called hotel number again third time got a different person. They said I was talking directly to hotel. Repeat said would resend confirmation. I had both original first and last nites and prices.. that I had gotten over phone from first representative. Hung up check email still no first note showing. Called now 4th time got a lady who made reservation for first nite. When I gave her the confirmation number from first representative she said it was no good and could not find it so I made a reservation again for first nite. The first guy I spoke with said I could cancel up to 24 hrs before I was at 72 hrs from first reservation. So the lady made another reservation. Then surprising she found the original first nite reservation. So I told her need to cancel one of the reservations where she inform me the hotel had a no cancel requirement even if I double book over phone and the hotel could not find first reservation. She gave me a customer service number to call to see if I could get a partial reimbursement. Now fifth phone call over an hour on phone talk with th person. Who said they could submit for review but would only reimburse the tax portion and the 175. $. Could be use to book another hotel stay as credit to be use within a year. I can't believe they could double book and keep my money! Do not recommend them. It's worst then a bait and switch. But a switch and trap ur money! Also parking after showing up at hotel cost 13$ a nite but I explained this issue in person so they drop charge to 8$ a nite which u had to prepay up front. Also airport van trips stop at 2300 hrs. We got in at 2305 and had to take uber and pay for it! Robert hoyer.
Excellent
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The Holiday Inn Express & Suites Austin Airport offers a range of amenities including a gym, pool, spa, and complimentary breakfast.
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