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Holiday Inn Express & Suites Hagerstown An Ihg Hotel

241 Railway Ln, Hagerstown, MD 21740 US
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Hagerstown Roundhouse Museum
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Very Good
4.0/5

Based on 595 guest reviews

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  • Free RV, bus, truck parking
  • Free parking nearby
  • Swimming pool
  • Free WiFi
  • Number of indoor pools - 1
  • Free newspapers in lobby
  • Free buffet breakfast
  • Free breakfast
  • Smoke-free property
Select Your Room:
07/06/2022 - 07/07/2022
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0 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Holiday Inn Express & Suites Hagerstown An Ihg Hotel

Below are the verified reviews from guests that we have booked recently:
"Dirty"
Overall Score2.0/ 5
Not clean at all.
(Individual traveler, booked 1 room), from US flag
31-May-2022 Verified Review, stayed from Sat May 28 to Sun May 29 2022 at a $216.00 average nightly rate.
"Reeked of cigarette smoke."
Overall Score2.0/ 5
Hotel was advertised as non smoking but the hallway reeked of cigarette smoke. Location is right beside the highway so heard traffic noise all night.
(Individual traveler, booked 1 room), from US flag
14-Jan-2022 Verified Review, stayed from Mon Jan 10 to Tue Jan 11 2022 at a $110.99 average nightly rate.
"Nice Facility & Fine Staff"
Overall Score4.0/ 5
Very nice facility with fine customer service.
(Individual traveler, booked 1 room), from US flag
09-Nov-2021 Verified Review, stayed from Sun Oct 17 to Mon Oct 18 2021 at a $120.99 average nightly rate.
"Great"
Overall Score5.0/ 5
Hotel reservation was made through a very nice & helpful agent. So many friendly employees and a great clean place, loved it!
(Individual traveler, booked 1 room), from US flag
29-Oct-2021 Verified Review, stayed from Tue Oct 26 to Wed Oct 27 2021 at a $148.99 average nightly rate.
"Great hotel! Made another reservation for return trip!"
Overall Score5.0/ 5
Lovely grounds, good room, great breakfast, very kind, helpful and welcoming staff. Immediately booked a room here for return trip next week 😊.
(Individual traveler, booked 1 room), from US flag
21-Oct-2021 Verified Review, stayed from Wed Oct 20 to Thu Oct 21 2021 at a $129.70 average nightly rate.
"Very Nice"
Overall Score4.0/ 5
This is a very nice, clean hotel. I though the rate was a little high, especially with the pet fee added. But overall we had a great experience.
(Individual traveler, booked 1 room), from US flag
14-Sep-2021 Verified Review, stayed from Sun Sep 12 to Mon Sep 13 2021 at a $134.99 average nightly rate.
"Not what I expected."
Overall Score1.0/ 5
We reserved two queen beds needed one for our son but we were given a king and a pull out with no bedding. Called front desk but was told we had to go to front desk to get it, so after we were in our pajamas we had to get dressed and go to front desk. Also only one K cup and one decaf in the room for two people?.
(Individual traveler, booked 1 room), from US flag
04-Sep-2021 Verified Review, stayed from Fri Sep 03 to Sat Sep 04 2021 at a $156.01 average nightly rate.
"Efficient. Clean rooms."
Overall Score4.0/ 5
Everything was fine.
(Individual traveler, booked 1 room), from US flag
19-Jul-2021 Verified Review, stayed from Sat Jul 17 to Sun Jul 18 2021 at a $133.99 average nightly rate.
"Not Good"
Overall Score1.0/ 5
It was terrible from beginning to end. We called for reservations and called the number on your website which is a third party. He barely spoke English and never mentioned that we had to pay extra for him to book our reservations. We were quoted 173 after tax then turned into 195 with his fee. Then we show up to the hotel. One room was ready at check in time and one was not. 30 minutes later, it still was not ready. We had plans to go out with friends and could not get our room to change. After yet another 10 to 15 minutes the woman behind the desk gave us a different room. It is now an hour after check in before we got into our room. The jets were broken in the hot tub. Breakfast was very scarce. There were no towels at the pool. When we checked out we got yet a nother price for our room. And told that was what we were charged. Well my card was already charged the 173. Plus the 20 for scheduling so if it has been charged yet a third time, you will again hear from me. We stay at your hotel twice a year but will be hunting another place from now on. Not happy at all with our stay.
(Individual traveler, booked 1 room), from US flag
21-Jun-2021 Verified Review, stayed from Sat Jun 19 to Sun Jun 20 2021 at a $132.99 average nightly rate.
"Average. Nothing special."
Overall Score3.0/ 5
No linens provided for pull out couch. Was promised high floor for view was given room 132. No happy with stay.
(Individual traveler, booked 1 room), from US flag
21-Jun-2021 Verified Review, stayed from Fri Jun 18 to Sat Jun 19 2021 at a $177.99 average nightly rate.
"Nice"
Overall Score5.0/ 5
Handy Cap room could be better suited for a handy cap person.
(Individual traveler, booked 1 room), from US flag
25-May-2021 Verified Review, stayed from Tue May 18 to Thu May 20 2021 at a $142.35 average nightly rate.
"Everything below standard except for front desk staff."
Overall Score1.0/ 5
Amenities in room were scarce and cheap. Most staff unhelpful. They really don't like their jobs. The price was a RIP off. We will not stay at a Holiday in again.
(Individual traveler, booked 1 room), from US flag
01-Apr-2021 Verified Review, stayed from Wed Mar 31 to Thu Apr 01 2021 at a $115.15 average nightly rate.
"Nice and friendly."
Overall Score4.0/ 5
Service was great, room was Very clean and breakfast was served and very good. Just wish we could find a happy medium with heat and cold and the bed was way too firm!
(Individual traveler, booked 1 room), from US flag
22-Dec-2020 Verified Review, stayed from Sun Dec 20 to Mon Dec 21 2020 at a $137.99 average nightly rate.
"Clean and conscious of social distancing."
Overall Score4.0/ 5
Everything was very clean, I saw no one in the halls (as we are in a quarantine) and the bed was comfortable. The one down side was that when I asked for hot water from the front desk in the morning as I like tea and hot water coming from a Kurig takes like watered down coffee (gross) I was told that while they were serving coffee from the front desk/kitchen area, they were unable to offer hot water. This makes no sense whatsoever and the lady at the front desk couldn't explain the rationale to me.
(Individual traveler, booked 1 room), from US flag
12-Apr-2020 Verified Review, stayed from Fri Apr 10 to Sat Apr 11 2020 at a $89.99 average nightly rate.

Summary of Verified Reviews

85
Very Good

Summary of 664 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

Learn more

Rated 85/100 based on reviews from all travelers.

Very good hotel. Great pool. Great location.

Location

96/100
62 reviews

Great location. Excellent parking and car access. Shopping, restaurants and bars in the area are great.

Service

84/100
152 reviews

Efficient, friendly service with a nice reception. Reasonable restaurant, but questionable management.

Wellness Area

77/100
19 reviews

Great wellness & sports facilities.

Breakfast

75/100
72 reviews

Tasty breakfast.

Pool

74/100
32 reviews

Great pool.

Cleanliness

66/100
122 reviews

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

Amenities

64/100
49 reviews

Mediocre building with old facilities.

Room

63/100
184 reviews

Rooms are large and mostly clean, with great beds. Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard. Inadequate minibars in older, poorly-maintained rooms. Shower can be a problem.

Value

43/100
15 reviews

Value for money could be better.

Rated 79/100 based on reviews from families.

Great shopping. Great pool.

Location

97/100
19 reviews

Great location.

Breakfast

80/100
20 reviews

Tasty breakfast.

Service

78/100
41 reviews

Friendly service, and reception was okay.

Pool

69/100
5 reviews

Ordinary pool.

Cleanliness

65/100
25 reviews

Room cleanliness is acceptable. Clean hotel facilities.

Amenities

63/100
10 reviews

Average hotel building.

Room

54/100
49 reviews

Rooms are quite clean and beds are standard. Rooms in need of maintenance, with poorly rated bathrooms and furniture.

Value

42/100
5 reviews

Value for money could be better.

Rated 76/100 based on reviews from couples.

Comfortable beds. Clean hotel facilities.

Location

97/100
11 reviews

Great location.

Service

85/100
7 reviews

Fantastic service.

Breakfast

72/100
10 reviews

Tasty breakfast.

Comfort

67/100
10 reviews

Relatively comfortable, with good beds.

Food

61/100
6 reviews

Food is all right.

Cleanliness

61/100
11 reviews

Quite clean. Clean hotel facilities.

Amenities

58/100
10 reviews

Average hotel building.

Room

54/100
21 reviews

Great beds in okay rooms.

Rated 84/100 based on reviews from solo travelers.

Good accessibility by car. Fantastic service.

Service

87/100
7 reviews

Friendly service.

Room

57/100
5 reviews

Room is all right.

Rated 78/100 based on reviews from all travelers.

Very good hotel. Great pool. Great location.

Location

95/100
60 reviews

Great location. Excellent parking and car access. Shopping, restaurants and bars in the area are great.

Service

84/100
152 reviews

Efficient, friendly service with a nice reception. Reasonable restaurant, but questionable management.

Wellness Area

77/100
19 reviews

Great wellness & sports facilities.

Breakfast

75/100
72 reviews

Tasty breakfast.

Pool

74/100
32 reviews

Great pool.

Cleanliness

66/100
120 reviews

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

Amenities

64/100
49 reviews

Mediocre building with old facilities.

Room

63/100
182 reviews

Rooms are large and mostly clean, with great beds. Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard. Inadequate minibars in older, poorly-maintained rooms. Shower can be a problem.

Value

43/100
15 reviews

Value for money could be better.

Rated 77/100 based on reviews from families.

Great shopping. Great pool.

Location

97/100
18 reviews

Great location.

Breakfast

80/100
20 reviews

Tasty breakfast.

Service

78/100
41 reviews

Friendly service, and reception was okay.

Pool

69/100
5 reviews

Ordinary pool.

Cleanliness

65/100
25 reviews

Room cleanliness is acceptable. Clean hotel facilities.

Amenities

63/100
10 reviews

Average hotel building.

Room

54/100
49 reviews

Rooms are quite clean and beds are standard. Rooms in need of maintenance, with poorly rated bathrooms and furniture.

Value

42/100
5 reviews

Value for money could be better.

Rated 74/100 based on reviews from couples.

Comfortable beds. Clean hotel facilities.

Location

97/100
11 reviews

Great location.

Service

85/100
7 reviews

Fantastic service.

Breakfast

72/100
10 reviews

Tasty breakfast.

Comfort

67/100
10 reviews

Relatively comfortable, with good beds.

Cleanliness

62/100
10 reviews

Quite clean. Clean hotel facilities.

Amenities

58/100
10 reviews

Average hotel building.

Room

55/100
19 reviews

Great beds in okay rooms.

Rated 80/100 based on reviews from solo travelers.

Good accessibility by car. Fantastic service.

Service

87/100
7 reviews

Friendly service.

Room

57/100
5 reviews

Room is all right.

Review Semantics by TrustYou

Amenities / Features


  • Check In: 3:00 pm - anytime
  • Check Out: 12:00 pm
  • Private car parking
  • Laundry facilities
  • Office or business center
  • Swimming pool - indoor
  • Fitness and health center

Airport & Shuttle Information

Hagerstown Airport4 milesBaltimore Washington Airport 70 miles

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Sorry, pets are not allowed.

About Holiday Inn Express

  • Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
  • Have their own 100% Arabica Smart Roast Coffee
  • Free high-speed internet service in every room
  • eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
  • Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
  • Unlimited free local and toll-free calls

The Holiday Inn Express highlights above are subject to change without notice.

Seasonality and Projections at Holiday Inn Express And Suites Hagerstown, an IHG Hotel

Rate fluctuations of Holiday Inn Express And Suites Hagerstown, an IHG Hotel

The graph above is fluctuations of room rates for both our group rates and the lowest online individual prices our system could find at the time the group offer was placed. The best group/meeting rate displayed is 23.5% in the month of May 2020 and the highest average individual rate is $157 in the month of May 2020. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Holiday Inn Express And Suites Hagerstown, an IHG Hotel in a month when rates are lower.

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