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Crowne Plaza Chicago West Loop An Ihg Hotel

25 South Halsted Street, Chicago, IL 60661 US near Exit 51d on I-94 (~0.1mi)
View Map Reservations: +1-800-760-7718
3.5 Star Property Near Willis Tower
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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  • Free wired internet
  • Free WiFi
  • Free newspapers in lobby
  • Breakfast available (surcharge)
  • Fitness facilities
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01/27/2022 - 01/28/2022
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6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Crowne Plaza Chicago West Loop An Ihg Hotel

Below are the verified reviews from guests that we have booked recently:
"The cleanest Hotel ever."
Overall Score5.0/ 5
Number One in my book. I will never stay any other place. Clean neat and the staff was the best.
(Individual traveler, booked 1 room), from US flag
12-Jun-2021 Verified Review, stayed from Thu Jun 10 to Sat Jun 12 2021 at a $186.99 average nightly rate.
"The lobby personnel were extremely helpful."
Overall Score4.0/ 5
We are grateful for the kind help of the lobby personnel in going the extra step to explain bus routes, getting tour tickets and just their friendliness. The upgraded suite was lovely. Thank you.
(Individual traveler, booked 1 room), from US flag
25-Jun-2014 Verified Review, stayed from Sat Jun 21 to Mon Jun 23 2014 at a $179.20 average nightly rate.
"Nice Enough"
Overall Score3.0/ 5
Hotel room was nice enough but could have been cleaner (needed to be dusted and vacuumed better). One of the days we received dirty towels. Hotel staff was friendly but didn't follow through with a call when room was ready as promised. Location was good. Close to many restaurants.
(Individual traveler, booked 1 room), from US flag
16-Apr-2014 Verified Review

Summary of Verified Reviews

81
Very Good

Summary of 1,032 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 81/100 based on reviews from all travelers.

"Good for traveling with friends. Great location."

Bar

100/100
6 reviews

"Bar is awesome."

Wellness Area

83/100
5 reviews

"Great wellness & sports facilities."

Location

81/100
191 reviews

"Great location. Accessible by car, but parking is costly." Central location with great sightseeing, dining out and shopping.

Service

79/100
191 reviews

"Professional service and great reception, but poor housekeeping." Room service could have been improved.

Room

60/100
285 reviews

"So-so beds and rooms, but balconies are nice with great views." Inadequate minibars in older, poorly-maintained rooms. Small rooms and poorly cleaned bathrooms. Substandard furniture, A/C, TV's and kitchenettes. Shower can be a problem.

Cleanliness

59/100
122 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Food

52/100
40 reviews

"Food is all right."

Value

46/100
83 reviews

"Value for money could be better. High priced breakfast."

Breakfast

42/100
38 reviews

"Some complaints about quality and price of breakfast."

Rated 77/100 based on reviews from families.

"Great shopping. Near city centre."

Service

80/100
40 reviews

"Professional service and good reception."

Location

80/100
51 reviews

"Great location, near nice bars and restaurants." Pricey, inconvenient parking.

Room

63/100
54 reviews

"Views are good, menus are average, and rooms are acceptably clean." Poor maintenance in rooms and bathrooms. Complaints about minibars and kitchenettes.

Comfort

62/100
20 reviews

"Beds are decent and generally comfortable."

Cleanliness

61/100
19 reviews

"Room cleanliness is acceptable."

Value

53/100
16 reviews

"Fairly good value for money."

Food

51/100
8 reviews

"Food is all right."

Breakfast

38/100
7 reviews

"Breakfast can be improved."

Rated 77/100 based on reviews from couples.

"Nice balcony."

Service

81/100
23 reviews

"Friendly service and great reception."

Location

80/100
34 reviews

"Great location. Pricey, inconvenient parking."

Cleanliness

60/100
21 reviews

"Room cleanliness is acceptable."

Room

58/100
54 reviews

"Mostly clean rooms, with great balconies and views." Poor maintenance in rooms and bathrooms. Complaints about minibars and kitchenettes. Shower can be a problem.

Value

43/100
12 reviews

"Value for money could be better."

Food

43/100
12 reviews

"Food could be better."

Breakfast

41/100
7 reviews

"Breakfast can be improved."

Rated 78/100 based on reviews from solo travelers.

"Friendly atmosphere."

Location

85/100
14 reviews

"Great location."

Service

77/100
18 reviews

"Friendly service and great reception."

Vibe

65/100
7 reviews

"Decent vibe. Hotel could use some updating."

Cleanliness

55/100
8 reviews

"Room cleanliness is acceptable."

Value

51/100
5 reviews

"Fairly good value for money."

Room

50/100
23 reviews

"Outdated rooms with poor furniture in need of maintenance."

Rated 76/100 based on reviews from business travelers.

"Great location. Fantastic service."

Service

82/100
5 reviews

"Fantastic service."

Location

79/100
5 reviews

"Great location."

Room

53/100
5 reviews

"Room is all right."

Rated 72/100 based on reviews from all travelers.

"Good for traveling with friends. Great location."

Bar

100/100
6 reviews

"Bar is awesome."

Location

81/100
179 reviews

"Great location. Accessible by car, but parking is costly." Great sightseeing, restaurants and shopping nearby.

Service

79/100
181 reviews

"Friendly and professional service, with great reception but subpar housekeeping." Room service could have been improved.

Room

60/100
272 reviews

"Room cleanliness, size and beds are average, but A/C is sub-par." Great balconies with great views, but there are complaints about the age of the rooms and the minibars. Rooms lacking maintenance, with poor quality kitchenettes, furniture and TV's. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Cleanliness

59/100
118 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Food

51/100
37 reviews

"Food is all right."

Value

48/100
81 reviews

"Value for money could be better. High priced breakfast."

Breakfast

40/100
35 reviews

"Some complaints about quality and price of breakfast."

Rated 76/100 based on reviews from families.

"Great shopping. Clean hotel facilities."

Service

80/100
37 reviews

"Professional service and good reception."

Location

80/100
49 reviews

"Great location, near nice bars and restaurants." Pricey, inconvenient parking.

Room

63/100
49 reviews

"Views are good, menus are average, and rooms are acceptably clean." Poor maintenance in rooms and bathrooms. Complaints about minibars and kitchenettes.

Cleanliness

62/100
18 reviews

"Room cleanliness is acceptable."

Value

53/100
16 reviews

"Fairly good value for money."

Food

52/100
7 reviews

"Food is all right."

Breakfast

39/100
6 reviews

"Breakfast can be improved."

Rated 72/100 based on reviews from couples.

"Nice balcony."

Service

81/100
23 reviews

"Friendly service and great reception."

Location

80/100
33 reviews

"Great location. Pricey, inconvenient parking."

Cleanliness

60/100
19 reviews

"Room cleanliness is acceptable."

Room

57/100
53 reviews

"Mostly clean rooms, with great balconies and views." Poor maintenance in rooms and bathrooms. Complaints about minibars and kitchenettes. Shower can be a problem.

Value

44/100
11 reviews

"Value for money could be better."

Food

43/100
12 reviews

"Food could be better."

Breakfast

41/100
7 reviews

"Breakfast can be improved."

Rated 75/100 based on reviews from solo travelers.

"Friendly atmosphere."

Location

84/100
12 reviews

"Great location."

Service

76/100
15 reviews

"Friendly service."

Vibe

65/100
5 reviews

"Decent vibe."

Cleanliness

55/100
8 reviews

"Room cleanliness is acceptable."

Value

51/100
5 reviews

"Fairly good value for money."

Room

49/100
21 reviews

"Rooms are fairly clean, though poorly-maintained."

Rated 72/100 based on reviews from business travelers.

"Great location."

Service

82/100
5 reviews

"Fantastic service."

Location

79/100
5 reviews

"Great location."

Room

53/100
5 reviews

"Room is all right."

Rated 73/100 based on reviews from all travelers.

"Good for traveling with friends. Great location."

Location

78/100
7 reviews

"Great location."

Room

56/100
7 reviews

"Room is all right."

Review Semantics by TrustYou

Property Description

Located in Chicago (Near West Side), Crowne Plaza Chicago West Loop, an IHG Hotel is within a 15-minute walk of Willis Tower and University of Illinois Chicago. This romantic hotel is 1.4 mi (2.2 km) from Chicago Theatre and 1.4 mi (2.2 km) from United Center.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Local cuisine breakfasts are served on weekdays from 8:00 AM to 1:00 PM and on weekends from 8:00 AM to 1:00 PM for a fee.

Stay in one of 398 guestrooms featuring LCD televisions. Rooms have private balconies. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

University of Illinois Chicago - 0.7 km / 0.4 mi
Willis Tower - 1.1 km / 0.7 mi
311 S Wacker Dr - 1.2 km / 0.7 mi
UIC Pavilion - 1.5 km / 0.9 mi
Chicago City Hall - 1.6 km / 1 mi
Cadillac Palace Theatre - 1.6 km / 1 mi
Chicago Riverwalk - 1.6 km / 1 mi
Civic Opera House - 1.8 km / 1.1 mi
Merchandise Mart - 1.8 km / 1.1 mi
State Street - 1.8 km / 1.1 mi
Goodman Theater - 2 km / 1.2 mi
James M. Nederlander Theatre - 2 km / 1.3 mi
Michigan Avenue - 2.1 km / 1.3 mi
Chicago Cultural Center - 2.1 km / 1.3 mi
Art Institute of Chicago - 2.2 km / 1.3 mi

The nearest airports are:
Chicago O'Hare International Airport (ORD) - 27.9 km / 17.3 mi
Chicago Midway Airport (MDW) - 17 km / 10.6 mi
Chicago, IL (PWK-Chicago Executive) - 34.8 km / 21.6 mi

The preferred airport for Crowne Plaza Chicago West Loop, an IHG Hotel is Chicago O'Hare International Airport (ORD).

Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-in. Self parking (subject to charges) is available onsite.

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services. Additional features at this hotel include wedding services and a ballroom.

Green Sustainability

IHG Green Hotel Programs in place

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum age of oldest guest: 21
  • Dry cleaning/laundry service
  • Covered parking
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Ballroom
  • Express check-in
  • Wheelchair-accessible path to elevator
  • Free wired internet
  • Free WiFi
  • Number of bars/lounges - 1
  • Designated smoking areas
  • Braille or raised signage
  • Assistive listening devices available
  • In-room accessibility
  • Free newspapers in lobby
  • Roll-in shower
  • Wedding services
  • Tours/ticket assistance
  • Total number of rooms - 398
  • Number of floors - 17
  • Professional property host/manager
  • No cribs (infant beds) available
  • Accessible bathroom
  • Luggage storage
  • Express check-out
  • Porter/bellhop
  • Multilingual staff
  • Business center
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Elevator
  • Fitness facilities
  • Conference space
  • Self parking (surcharge)
  • ATM/banking
  • Concierge services
  • 24-hour business center

Airport & Shuttle Information

O'Hare Airport (ORD)- 17 milesMidway Airport (MDW)- 10 miles

Local Shuttle Info: Transportation InformationChicago O’Hare International Airport – 17 milesApprox 35-45 minutesApprox $45.00 one-wayChicago Midway Airport – 10 milesApprox 20-30 minutesApprox $35.00 one-wayUnion Train Station - .5 milesOgilvie Train Station - .4 milesWashington/Wells Orange Line - .5 milesUIC/Halsted Blue Line - .5 miles

Breakfast Information

Breakfast ala cart options are available in our restaurant, Rye Deli & DrinkHours of the restaurant are as follows:Wednesday thru Friday: 8am to 8pmSaturday and Sunday: 8am to 3pm

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pet maximum weight in lb is 30

Pet maximum weight in kg is 14

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

Pet friendly hotel. $50.00 non-refundable deposit. 30 pound limit

Parking Info

Self-parking is available at $54 per night plus tax. In/Out privileges are included.

Internet / WiFI

Complimentary Wi-Fi is provided throughout the hotel including guest rooms.

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 40 per person (approximately)
  • Covered self parking fee: USD 54 per day (in/out privileges)
  • Pet fee: USD 50 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Contactless check-in and contactless check-out are available.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

We following IHG Way of Clean.

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Gap period enforced between guest stays - 24 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Property confirms they are implementing enhanced cleaning measures

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

Hotel Rate Trends at Crowne Plaza Chicago West Loop

Rate fluctuations of Crowne Plaza Chicago West Loop

This chart illustrates averages of sleeping room prices for both group/meeting rates and the best online individual traveler rates our rate checker could find at the time the group/meeting offer was placed. The most competitive group rate shown is 62.4% in February 2020 and the highest average individual rate is $316 in the month of February 2020. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Crowne Plaza Chicago West Loop in a month when rates are lower.

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