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Candlewood Suites Alabaster An Ihg Hotel

1004 Balmoral Dr, Alabaster, AL 35007 US near Exit 238 on I-65 (~0.5mi)
View Map Reservations: +1-800-760-7718
2.5 Star Property In a shopping district
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Select Your Room:
12/08/2021 - 12/09/2021
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6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Candlewood Suites Alabaster An Ihg Hotel

Below are the verified reviews from guests that we have booked recently:
"Excellent property with a friendly and courteous staff."
Overall Score5.0/ 5
The property is clean and conveniently located. All staff was friendly and helpful especially Tonya. The room was clean and arranged.
(Individual traveler, booked 1 room), from US flag
09-Jul-2021 Verified Review, stayed from Tue Jul 06 to Wed Jul 07 2021 at a $129.00 average nightly rate.
"Terrible customer service."
Overall Score1.0/ 5
We didn’t stay at this hotel due to the hotel canceling our prepaid reservation without notifying us. Terrible customer service and we’re still waiting on our refund.
(Individual traveler, booked 1 room), from US flag
22-Jun-2021 Verified Review, stayed from Thu Jun 17 to Sun Jun 20 2021 at a $142.99 average nightly rate.

Summary of Verified Reviews

90
Excellent

Summary of 222 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 90/100 based on reviews from all travelers.

"Excellent family hotel. Easily accessible by car and close to shopping areas. Fantastic service. Awesome vibe."

Service

87/100
48 reviews

"Friendly service and great reception."

Vibe

85/100
5 reviews

"Awesome vibe. Awesome for families."

Comfort

83/100
21 reviews

"Very comfortable, spacious, and quiet rooms with wonderful beds."

Location

81/100
16 reviews

"Great location."

Cleanliness

72/100
31 reviews

"Relatively clean rooms. Moderately clean hotel facilities."

Room

68/100
50 reviews

"Rooms are large and mostly clean, with great beds." Poor maintenance in rooms and bathrooms.

Amenities

61/100
17 reviews

"Average hotel building."

Breakfast

14/100
7 reviews

"Breakfast can be improved."

Rated 90/100 based on reviews from families.

"Friendly service. Clean."

Service

90/100
6 reviews

"Friendly service."

Comfort

84/100
6 reviews

"Very comfortable."

Cleanliness

76/100
5 reviews

"Clean."

Room

64/100
7 reviews

"Room is all right."

Rated 91/100 based on reviews from couples.

"Great location. Fantastic service."

Service

88/100
5 reviews

"Fantastic service."

Rated 86/100 based on reviews from all travelers.

"Excellent family hotel. Easily accessible by car and close to shopping areas. Fantastic service. Awesome vibe."

Service

87/100
48 reviews

"Friendly service and great reception."

Vibe

85/100
5 reviews

"Awesome vibe."

Comfort

83/100
21 reviews

"Very comfortable, spacious, and quiet rooms with wonderful beds."

Location

81/100
16 reviews

"Great location."

Cleanliness

72/100
31 reviews

"Relatively clean rooms. Moderately clean hotel facilities."

Room

68/100
50 reviews

"Rooms are large and mostly clean, with great beds." Poor maintenance in rooms and bathrooms.

Amenities

61/100
17 reviews

"Average hotel building."

Breakfast

14/100
7 reviews

"Breakfast can be improved."

Rated 88/100 based on reviews from families.

"Friendly service. Clean."

Service

90/100
6 reviews

"Friendly service."

Comfort

84/100
6 reviews

"Very comfortable."

Cleanliness

76/100
5 reviews

"Clean."

Room

64/100
7 reviews

"Room is all right."

Rated 92/100 based on reviews from couples.

"Great location. Fantastic service."

Service

88/100
5 reviews

"Fantastic service."

Review Semantics by TrustYou

Property Description

Located in Alabaster, Candlewood Suites Alabaster, an IHG Hotel is in the business district, within a 10-minute drive of Central Alabama Paintball Park and Ballantrae Golf Club. This hotel is 4.9 mi (7.8 km) from Penhale Park and 7 mi (11.3 km) from Joe Tucker Park.

Grab a bite from the snack bar/deli serving guests of Candlewood Suites Alabaster, an IHG Hotel.

Make yourself at home in one of the 88 individually furnished guestrooms, featuring kitchens with refrigerators and stovetops. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. LED televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

Ballantrae Golf Club - 6.2 km / 3.8 mi
Central Alabama Paintball Park - 7.7 km / 4.8 mi
Penhale Park - 7.8 km / 4.9 mi
Joe Tucker Park - 11.3 km / 7 mi
Cahaba River - 12 km / 7.5 mi
Helena Amphitheater - 12.2 km / 7.6 mi
Oak Mountain State Park - 12.2 km / 7.6 mi
Cahaba Lilly Park - 12.4 km / 7.7 mi
American Village Citizenship Trust - 14.7 km / 9.1 mi
Oak Mountain Amphitheatre - 15 km / 9.3 mi
Alabama National Cemetery - 15.6 km / 9.7 mi
Pelham Civic Complex - 15.9 km / 9.9 mi
Timberline Golf Course - 18.1 km / 11.3 mi
Heart of Dixie Railroad Museum - 18.7 km / 11.6 mi
Ozan Winery and Cellars - 19.7 km / 12.2 mi

The preferred airport for Candlewood Suites Alabaster, an IHG Hotel is Birmingham International Airport (BHM) - 45.1 km / 28 mi

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and gift shops/newsstands.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Shopping on site
  • Wheelchair accessible (may have limitations)
  • Free RV, bus, truck parking
  • Luggage storage
  • Grocery/convenience store
  • 24-hour front desk
  • Free WiFi
  • Braille or raised signage
  • Barbecue grill(s)
  • Assistive listening devices available
  • Total number of rooms - 88
  • No cribs (infant beds) available
  • In-room accessibility
  • Smoke-free property
  • Wheelchair accessible parking
  • Snack bar/deli
  • Roll-in shower
  • Laundry facilities
  • Accessible bathroom
  • Elevator
  • Free self parking
  • Fitness facilities
  • Wheelchair accessible path of travel
  • 24-hour business center

Airport & Shuttle Information

Birmingham-Shuttlesworth International Airport (20 miles)

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Candlewood Cupboard offers many different types of breakfast options from juices, fresh fruit, breakfast entrees, muffins and many other items. All priced at $4 or under.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pet maximum weight in lb is 80

Pet maximum weight in kg is 36

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

Pet friendly with $50.00 pet fee

Parking Info

Large graveled truck/ bus parking across the street from the hotel - paved parking for guests in front and back of hotel

Internet / WiFI

Free for guest use

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
  • This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitization practices of SafeStay (AHLA - USA)

Cashless transactions are available

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Property confirms they are implementing enhanced cleaning measures

About Candlewood Suites

  • Home-like enviroment, great for an extended stay
  • Fully equipped kitchens with a full-size refrigerator with ice maker, dishwasher, microwave and stovetop, dishes, cookware, and utensils
  • Free high-speed internet access and a large workspace available in each guest room
  • TV with DVD player and a comfortable recliner
  • Comforts of Home Bedding Collection with soft pillows, high quality sheets, and a comfortable mattress set
  • Provide a Lending Locker service where guests can borrow common household items to use during their stay
  • Pets are welcome weighing less than 80 lbs
  • Free local calls and two phone lines with data port as an added convenience
  • Candlewood Cupboard offers a Brown Bag Breakfast for a meal on the go
  • Candlewood Gazebo Grill gives guests a great outdoor dining experience ideal for groups
  • Free guest laundry open 24/7 with detergent and other laundry items available at a decent price
  • Great fitness area
  • Housekeeping on a weekly basis

The Candlewood Suites highlights above are subject to change without notice.

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