IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Candlewood Suites Rocky Mount An Ihg Hotel
Below are the verified reviews from guests that we have booked recently:
"Exceeded our expectations."
Overall Score5.0/5
The room was very clean and well suited to our needs. Every member of the staff was actively friendly and helpful.
Timothy L. (Individual traveler, booked 1 room), from
03-Oct-2021 Verified Review, stayed from Wed Sep 29 to Thu Sep 30 2021 at a $120.99 average nightly rate.
"Great Stay"
Overall Score5.0/5
Very nice. Clean, friendly. Wud stay here again!
Florence M. (Individual traveler, booked 1 room), from
08-Sep-2021 Verified Review, stayed from Tue Sep 07 to Wed Sep 08 2021 at a $119.99 average nightly rate.
"Clean, comfortable, dog friendly."
Overall Score4.0/5
The room was clean and comfortable. Easy areas for dog walking. Helpful people at the desk. Everything that I needed.
Michele D. (Individual traveler, booked 1 room), from
09-Jul-2021 Verified Review, stayed from Thu Jul 08 to Fri Jul 09 2021 at a $119.99 average nightly rate.
"I got bitten by bugs."
Overall Score1.0/5
I woke up at 4:45 AM to find that I had bed bug bites on my back.
Anthony F. (Individual traveler, booked 1 room), from
05-Jul-2021 Verified Review, stayed from Mon Jul 05 to Tue Jul 06 2021 at a $104.99 average nightly rate.
"Made reservation could not honor."
Overall Score1.0/5
Made reservation for two bed room. Got to hotel and was told had no rooms, overbooked. Finally found room with one bed. Did not stay, but would not give a refund. Terrible customer service. Would never book again!
Elliot Z. (Individual traveler, booked 1 room), from
25-Mar-2021 Verified Review, stayed from Wed Mar 24 to Thu Mar 25 2021 at a $127.99 average nightly rate.
"Shame on you."
Overall Score2.0/5
Service poor. No help when given a third floor room with NO elevator running. Dust bunnies in the room.. a used bandage on the floor no sense of intense cleaning as COVID pandemic demands. Price too high with hidden extra charge of $25 for our pup. I could go on but won’t.
Edward M. (Individual traveler, booked 1 room), from
23-Feb-2021 Verified Review, stayed from Tue Feb 23 to Wed Feb 24 2021 at a $86.99 average nightly rate.
"Dust bunnies. A used bandage on floor no reg coffee."
Overall Score1.0/5
We were so disappointed. We picked because it was pet friendly. And since it was priced much higher than other pet friendly places we figured that super cleanliness was a given. It was not the space was not feeling disinfected. In addition we were charged an additional $25 for our little Maltese which wasn’t mentioned until check in. Finally we were given a room on the 3rd floor and told elevators were all down so my wife and I had to walk up the three flights with luggage and no offer of help. I am 79 years old. Shame. Your pricing level and surprise cost additions.
Edward M. (Individual traveler, booked 1 room), from
23-Feb-2021 Verified Review, stayed from Tue Feb 23 to Wed Feb 24 2021 at a $86.99 average nightly rate.
"Much room for improvement."
Overall Score2.0/5
We stopped here on our travels from PA to FL. When making the reservations with the reservation Center I was misinformed when I asked about the rewards program. The agent told me upon check in I could show my Marriott rewards card so I could get my points for stay. Upon checking, the front desk clerk said that was impossible since this was not a Marriott hotel. The reservation agent also asked me if I wanted a king size bed or two doubles. I requested a king and showed that on my email confirmation however when we got to the room, we were given ONE double bed but we were so tired since it was after 11pm that we didn’t want to bother going back down to front desk. Our room had stuck on food on the floor and didn’t seem totally cleaned. I have pictures of room to submit to show. We left Very early in the morning after sleeping a few hours. The elevator made a terrible clucking noise and was scared to use it to go back down.
Brenda B. (Individual traveler, booked 1 room), from
20-Sep-2020 Verified Review, stayed from Sat Sep 12 to Sun Sep 13 2020 at a $104.44 average nightly rate.
"They went way out of there way for us."
Overall Score4.0/5
They were great people that work at the front desk.
Kenneth H. (Individual traveler, booked 1 room), from
06-Aug-2020 Verified Review, stayed from Mon Aug 03 to Tue Aug 04 2020 at a $103.99 average nightly rate.
"People and Pet Friendly."
Overall Score3.0/5
Clerks were friendly and professional. We needed a handicap room which we got but a king size bed would be better in that room especially for people with disabilities. Other than that our stay was very enjoyable.
Patrica C. (Individual traveler, booked 1 room), from
03-Jun-2020 Verified Review, stayed from Mon Jun 01 to Tue Jun 02 2020 at a $109.00 average nightly rate.
"Very clean room and pleasant front desk personnel."
Overall Score4.0/5
Very comfortable room/suite. A bit of a problem with booking, but was straightened up eventually. we think.
Nancy M. (Group coordinator, booked 2 rooms), from
24-Mar-2020 Verified Review, stayed from Sat Mar 21 to Sun Mar 22 2020 at a $90.61 average nightly rate.
"Great customer service."
Overall Score5.0/5
All rooms are pet friendly for a fee of $25 Been stopping here on the was south to Florida for over ten years. Suite has big fridge, dishwasher, microwave, range top and sink—real suite. Queen bed was only $89. Would recommend diner for basic food—just walk across the shared parking lot.
Laurel K. (Individual traveler, booked 1 room), from
15-Jan-2020 Verified Review, stayed from Wed Jan 15 to Thu Jan 16 2020 at a $64.04 average nightly rate.
"Great customer service."
Overall Score5.0/5
All rooms are pet friendly for a fee of $25 Been stopping here on the was south to Florida for over ten years. Suite has big fridge, dishwasher, microwave, range top and sink—real suite. Queen bed was only $89. Would recommend diner for basic food—just walk across the shared parking lot.
Laurel K. (Individual traveler, booked 1 room), from
15-Jan-2020 Verified Review, stayed from Wed Jan 15 to Thu Jan 16 2020 at a $64.04 average nightly rate.
Summary of Verified Reviews
87
Very Good
Summary of 519 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Very good business hotel. Awesome rooms and service in a great location. Awesome vibe."
Value
96/100
19 reviews
"Best value for money."
Location
96/100
25 reviews
"Great location."
Food
91/100
19 reviews
"Varied menu containing delicious food and snacks."
Service
89/100
126 reviews
"Friendly service and great reception."Housekeeping is not great, and guests complain about service professionalism.
Comfort
88/100
78 reviews
"Very comfortable, spacious, and quiet rooms with wonderful beds."AC needs updating.
Room
82/100
162 reviews
"Great beds, minibars, and kitchenettes in clean rooms."Large but poorly maintained rooms, subpar furniture, and inadequate A/C.Bathroom is relatively clean. Great shower.
Vibe
75/100
21 reviews
"Awesome vibe. Friendly atmosphere. Entrance area is ok."Good for business people. Good highway hotel.
Cleanliness
74/100
107 reviews
"Rooms are clean, but bathrooms are only so-so."Moderately clean hotel facilities.
Breakfast
17/100
20 reviews
"Breakfast can be improved."
Rated 82/100 based on reviews from families.
"Good snacks. Very quiet."
Location
96/100
5 reviews
"Great location."
Food
92/100
7 reviews
"Delicious food."
Service
89/100
37 reviews
"Friendly service and great reception."
Comfort
88/100
22 reviews
"Great sized rooms, very comfortable with wonderful beds."
Room
83/100
49 reviews
"Large, clean rooms with excellent beds and kitchenettes."Bathroom is relatively clean.
Vibe
75/100
13 reviews
"Awesome vibe. Friendly atmosphere."
Cleanliness
74/100
38 reviews
"Rooms are clean, but bathrooms are only so-so."Moderately clean hotel facilities.
Amenities
55/100
17 reviews
"Average hotel building."
Breakfast
16/100
6 reviews
"Breakfast can be improved."
Rated 84/100 based on reviews from couples.
"Good kitchenette."
Location
95/100
7 reviews
"Great location."
Service
91/100
18 reviews
"Friendly service and great reception."
Comfort
85/100
15 reviews
"Great sized rooms, very comfortable with wonderful beds."
Room
76/100
25 reviews
"Large, clean rooms with excellent beds."Poor bathrooms and substandard room maintenance.
Cleanliness
72/100
19 reviews
"Clean rooms."
Rated 76/100 based on reviews from solo travelers.
"Spacious rooms. Clean rooms."
Comfort
89/100
5 reviews
"Very comfortable."
Service
89/100
7 reviews
"Fantastic service."
Room
76/100
9 reviews
"Nice, reasonably clean rooms."
Cleanliness
69/100
7 reviews
"Room cleanliness is acceptable."
Rated 83/100 based on reviews from all travelers.
"Very good business hotel. Awesome rooms and service in a great location. Awesome vibe."
Value
96/100
19 reviews
"Best value for money."
Location
96/100
24 reviews
"Great location."
Food
91/100
19 reviews
"Varied menu containing delicious food and snacks."
Comfort
90/100
75 reviews
"Very comfortable, spacious, and quiet rooms with wonderful beds."
Service
89/100
124 reviews
"Friendly service and great reception."Housekeeping is not great, and guests complain about service professionalism.
Room
83/100
158 reviews
"Tidy rooms and bathrooms, with nice beds."Big rooms with excellent minibars and great kitchenettes.Poorly maintained rooms with low quality furniture. Great shower.
Vibe
75/100
21 reviews
"Awesome vibe. Friendly atmosphere. Entrance area is ok."
Cleanliness
75/100
106 reviews
"Clean hotel facilities. Rooms are clean, but bathrooms are only so-so."
Breakfast
17/100
20 reviews
"Breakfast can be improved."
Rated 82/100 based on reviews from families.
"Good snacks. Awesome vibe."
Location
96/100
5 reviews
"Great location."
Food
92/100
7 reviews
"Delicious food."
Comfort
90/100
20 reviews
"Great sized rooms, very comfortable with wonderful beds."
Service
89/100
36 reviews
"Friendly service and great reception."
Room
85/100
46 reviews
"Large, clean rooms with excellent beds. Bathroom is relatively clean."
Cleanliness
76/100
37 reviews
"Rooms are clean, but bathrooms are only so-so."Moderately clean hotel facilities.
Vibe
75/100
13 reviews
"Awesome vibe. Friendly atmosphere."
Amenities
60/100
15 reviews
"Average hotel building."
Breakfast
16/100
6 reviews
"Breakfast can be improved."
Rated 81/100 based on reviews from couples.
"Good kitchenette."
Location
95/100
7 reviews
"Great location."
Service
91/100
18 reviews
"Friendly service and great reception."
Comfort
85/100
15 reviews
"Great sized rooms, very comfortable with wonderful beds."
Room
76/100
25 reviews
"Large, clean rooms with excellent beds."Poor bathrooms and substandard room maintenance.
Cleanliness
72/100
19 reviews
"Clean rooms."
Rated 76/100 based on reviews from solo travelers.
"Spacious rooms. Clean rooms."
Comfort
89/100
5 reviews
"Very comfortable."
Service
89/100
7 reviews
"Fantastic service."
Room
76/100
9 reviews
"Nice, reasonably clean rooms."
Cleanliness
69/100
7 reviews
"Room cleanliness is acceptable."
Customer Reviews of Candlewood Suites Rocky Mount An Ihg Hotel
4.2 of 5Overall
4.0 of 5Amenities
5.0 of 5Quality
4.6 of 5Location
4.3 of 5Cleanliness
4.3 of 5Comfort
4.2 of 5Condition
4.2 of 5Neighborhood
4.4 of 5Service
4.1 of 5Value
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Located in Rocky Mount, Candlewood Suites Rocky Mount, an IHG Hotel is within a 5-minute drive of Rocky Mt Medical Park and Nash Day Hospital. This hotel is 2.2 mi (3.5 km) from LifeCare Hospitals of North Carolina and 3.3 mi (5.4 km) from Stonewall Manor.
Grab a bite from the snack bar/deli serving guests of Candlewood Suites Rocky Mount, an IHG Hotel.
Make yourself at home in one of the 83 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Wired and wireless Internet access is complimentary, while 42-inch flat-screen televisions with cable programming provide entertainment. Conveniences include desks and microwaves, as well as phones with free local calls.
Distances are displayed to the nearest 0.1 mile and kilometer.
Rocky Mt Medical Park - 0.5 km / 0.3 mi Nash Day Hospital - 1.7 km / 1 mi LifeCare Hospitals of North Carolina - 3.2 km / 2 mi Golden East Crossing Mall - 4.7 km / 2.9 mi Stonewall Manor - 5.4 km / 3.3 mi Rocky Mount Mills - 5.7 km / 3.6 mi Rocky Mount Children's Museum and Science Center - 7.1 km / 4.4 mi Rocky Mount Sports Complex - 7.6 km / 4.7 mi Rocky Mount Fire Museum - 7.9 km / 4.9 mi Rocky Mount Event Center - 8.4 km / 5.2 mi Dunn Center for The Performing Arts - 8.9 km / 5.5 mi Hot Wheels Amusment Park LLC - 9.2 km / 5.7 mi North Carolina Wesleyan College - 9.3 km / 5.8 mi Vidant Edgecombe Hospital - 29.5 km / 18.3 mi Barton College - 32.9 km / 20.4 mi
The preferred airport for Candlewood Suites Rocky Mount, an IHG Hotel is Raleigh-Durham International Airport (RDU) - 105.4 km / 65.5 mi
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.
Enjoy recreational amenities such as a 24-hour fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless Internet access, a television in a common area, and a picnic area.
Amenities / Features
Check In: 3:00 PM
Check Out: 12:00 PM
Minimum age of oldest guest: 21
Dry cleaning/laundry service
Uncovered parking
Wheelchair accessible (may have limitations)
Free RV, bus, truck parking
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Swimming pool
Wheelchair-accessible registration desk
Television in common areas
Free WiFi
Wheelchair-accessible public washroom
Braille or raised signage
Assistive listening devices available
Picnic area
In-room accessibility
Wheelchair accessible parking
Roll-in shower
Number of buildings/towers - 1
Total number of rooms - 83
Number of floors - 3
No cribs (infant beds) available
No rollaway/extra beds available
Accessible bathroom
24-hour fitness facilities
Express check-out
Grocery/convenience store
Visual alarms in hallways
24-hour front desk
Barbecue grill(s)
Outdoor seasonal pool
Safe-deposit box at front desk
Smoke-free property
Snack bar/deli
Laundry facilities
Elevator
Free self parking
Computer station
Wheelchair accessible path of travel
24-hour business center
Airport & Shuttle Information
RALEIGH DURHAM INTERNATIONAL AIRPORT (51 miles)
Airport Shuttle? Sorry, no airport shuttle available.
Breakfast Information
We do not have a breakfast
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Pet maximum weight in lb is 50
Maximum number of pets per room 2
Only dogs and cats are allowed
Pet maximum weight in kg is 23
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets allowed
$25.00 up to 7 nights$75.00 up to 14 nights$150.00 or 15+ nights
Internet / WiFI
Free Wi-Fi/ Internet Access
Misc Fees / Policies
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Pet fee: USD 25.00 per accommodation, per night
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
The seasonal pool will be open from July to September.
Pool access available from 8:00 AM to 8:00 PM.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
Contactless check-out is available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Cleaning Policies
Property is cleaned with disinfectant
Staff wears personal protective equipment
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Staff temperature checks are conducted regularly
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Cashless transactions are available
Masks are compulsory at the property
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential Workers Only - NO
Property confirms they are implementing enhanced cleaning measures
About Candlewood Suites
Home-like enviroment, great for an extended stay
Fully equipped kitchens with a full-size refrigerator with ice maker, dishwasher, microwave and stovetop, dishes, cookware, and utensils
Free high-speed internet access and a large workspace available in each guest room
TV with DVD player and a comfortable recliner
Comforts of Home Bedding Collection with soft pillows, high quality sheets, and a comfortable mattress set
Provide a Lending Locker service where guests can borrow common household items to use during their stay
Pets are welcome weighing less than 80 lbs
Free local calls and two phone lines with data port as an added convenience
Candlewood Cupboard offers a Brown Bag Breakfast for a meal on the go
Candlewood Gazebo Grill gives guests a great outdoor dining experience ideal for groups
Free guest laundry open 24/7 with detergent and other laundry items available at a decent price
Great fitness area
Housekeeping on a weekly basis
The Candlewood Suites highlights above are subject to change without notice.
