Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Riverfront Hotel SureStay Collection by Best Western
Below are the verified reviews from guests that we have booked recently:
"This place sucks."
Overall Score1.0/5
It sucks. Made rez and five minutes later tried to cancel and get my money back. My son and I plans changed.
Steven S. (Individual traveler, booked 1 room), from
04-Aug-2022 Verified Review, stayed from Mon Aug 01 to Tue Aug 02 2022 at a $130.99 average nightly rate.
"Kids loved the pool!"
Overall Score4.0/5
My kids loved the pool! Breakfast was good. Overall the stay was nice and amenities we good.
Jonathan V. (Individual traveler, booked 1 room), from
10-Jul-2022 Verified Review, stayed from Thu Jul 07 to Sat Jul 09 2022 at a $143.99 average nightly rate.
"Choose a different location."
Overall Score1.0/5
You are better off choosing to stay somewhere else. The rooms are dirty, the ceiling in the bathroom was falling down and customer service was lacking. It is a bummer due to a great location but it isn't worth it.
Anne D. (Individual traveler, booked 1 room), from
24-Apr-2022 Verified Review, stayed from Fri Apr 22 to Sun Apr 24 2022 at a $98.10 average nightly rate.
"Fair price for what we get."
Overall Score3.0/5
It was cold while walking to find our room, we finally found it and went straight to sleep, my 13 year old daughter in the other hand was just sitting down, I asked her what was wrong and she said “ mom the sheets and pillow case is stained I can’t sleep like this, I talk to her until she finally went to sleep, I remembered my husband and I went to the lobby to get water, we asked a guy that was mopping and he was very friendly and helpful, I didn’t ask his name, had breakfast the next morning and left, thanks.
Adolfina S. (Individual traveler, booked 1 room), from
13-Nov-2019 Verified Review, stayed from Sat Nov 09 to Sun Nov 10 2019 at a $79.90 average nightly rate.
Summary of Verified Reviews
59
Poor
Summary of 611 reviews
The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.
Close to Columbia River. Pool should be renewed. Great location.
Location
75/100
82 reviews
Great location, reasonable parking, and good sightseeing.
Service
61/100
145 reviews
Reception was great but service was otherwise unprofessional.Management is alright, but housekeeping is not great.Booking process should be better organized.Hotel security can be an issue.
Breakfast
47/100
39 reviews
Breakfast affordable but not highly reviewed.
Room
47/100
233 reviews
Poorly maintained, little room with inadequate air conditioners and televisions.Furnishings leave something to be desired, as does the cleanliness of the rooms.Small rooms and poorly cleaned bathrooms. Shower can be a problem.Great view.
Pool
43/100
44 reviews
Pool in need of cleaning.
Cleanliness
39/100
140 reviews
Problems with cleanliness in rooms, bathrooms, and pool area.Hotel facilities could use a good clean.
Comfort
38/100
108 reviews
Rooms with complaints about size, comfort, and A/C.Rooms are small and noisy, with subpar beds.
Amenities
30/100
71 reviews
Hotel grounds not rated highly, with outdated facilities.Entrance area is ok.
Food
21/100
24 reviews
Poorly rated food, particularly desserts. Bad snacks.
Rated 49/100 based on reviews from families.
Good location.
Location
76/100
17 reviews
Great location.
Service
63/100
22 reviews
Service is adequate.
Breakfast
46/100
9 reviews
Breakfast can be improved.
Pool
45/100
10 reviews
Pool should be renewed.
Room
41/100
48 reviews
Small rooms with below average bathrooms and poor maintenance.Rooms have issues with cleanliness, uncomfortable beds, and poor A/C.Shower can be a problem.
Cleanliness
37/100
25 reviews
Rooms could be cleaner. Hotel facilities could use a good clean.
Comfort
36/100
18 reviews
Small rooms, lacking comfort, with subpar beds and A/C.
Amenities
25/100
14 reviews
Hotel buildings could use some improvement.
Food
20/100
6 reviews
Food could be better.
Rated 51/100 based on reviews from couples.
Great reception.
Location
77/100
12 reviews
Great location.
Service
60/100
19 reviews
Acceptable service with impressive reception.
Breakfast
45/100
12 reviews
Breakfast can be improved.
Pool
41/100
7 reviews
Pool should be renewed.
Cleanliness
40/100
21 reviews
Rooms could be cleaner. Hotel facilities could use a good clean.
Room
39/100
33 reviews
Poorly maintained and cleaned rooms.Small rooms with complaints about beds and bathrooms.
Comfort
35/100
15 reviews
Uncomfortable, cramped rooms, with poor beds.
Amenities
31/100
12 reviews
Hotel buildings could use some improvement.
Food
17/100
5 reviews
Food could be better.
Rated 67/100 based on reviews from solo travelers.
Good location.
Location
74/100
5 reviews
Great location.
Service
64/100
8 reviews
Service is adequate.
Room
43/100
13 reviews
Badly-maintained rooms with poor beds.
Comfort
40/100
12 reviews
Not very comfortable, with poor beds.
Cleanliness
39/100
5 reviews
Could use a good cleaning.
Rated 54/100 based on reviews from all travelers.
Close to Columbia River. Pool should be renewed. Great location.
Location
75/100
81 reviews
Great location, reasonable parking, and good sightseeing.
Service
60/100
142 reviews
Reception was great but service was otherwise unprofessional.Management is alright, but housekeeping is not great.Booking process should be better organized.Hotel security can be an issue.
Breakfast
47/100
39 reviews
Breakfast affordable but not highly reviewed.
Room
47/100
231 reviews
Poorly maintained, little room with inadequate air conditioners and televisions.Furnishings leave something to be desired, as does the cleanliness of the rooms.Small rooms and poorly cleaned bathrooms. Shower can be a problem.Great view.
Pool
43/100
44 reviews
Pool in need of cleaning.
Cleanliness
40/100
137 reviews
Problems with cleanliness in rooms, bathrooms, and pool area.Hotel facilities could use a good clean.
Comfort
38/100
107 reviews
Rooms with complaints about size, comfort, and A/C.Rooms are small and noisy, with subpar beds.
Amenities
30/100
71 reviews
Hotel grounds not rated highly, with outdated facilities.Entrance area is ok.
Food
21/100
24 reviews
Poorly rated food, particularly desserts. Bad snacks.
Rated 50/100 based on reviews from families.
Good location.
Location
76/100
17 reviews
Great location.
Service
63/100
22 reviews
Service is adequate.
Breakfast
46/100
9 reviews
Breakfast can be improved.
Pool
45/100
10 reviews
Pool should be renewed.
Room
41/100
48 reviews
Small rooms with below average bathrooms and poor maintenance.Rooms have issues with cleanliness, uncomfortable beds, and poor A/C.Shower can be a problem.
Cleanliness
37/100
25 reviews
Rooms could be cleaner. Hotel facilities could use a good clean.
Comfort
36/100
18 reviews
Small rooms, lacking comfort, with subpar beds and A/C.
Amenities
25/100
14 reviews
Hotel buildings could use some improvement.
Food
20/100
6 reviews
Food could be better.
Rated 49/100 based on reviews from couples.
Great reception.
Location
77/100
12 reviews
Great location.
Service
60/100
18 reviews
Acceptable service with impressive reception.
Breakfast
45/100
12 reviews
Breakfast can be improved.
Pool
41/100
7 reviews
Pool should be renewed.
Room
40/100
32 reviews
Poorly maintained and cleaned rooms.Small rooms with complaints about beds and bathrooms.
Cleanliness
40/100
20 reviews
Rooms could be cleaner. Hotel facilities could use a good clean.
Comfort
35/100
14 reviews
Uncomfortable, cramped rooms, with poor beds.
Amenities
31/100
12 reviews
Hotel buildings could use some improvement.
Food
17/100
5 reviews
Food could be better.
Rated 66/100 based on reviews from solo travelers.
Good location.
Location
74/100
5 reviews
Great location.
Service
64/100
8 reviews
Service is adequate.
Room
43/100
13 reviews
Badly-maintained rooms with poor beds.
Comfort
40/100
12 reviews
Not very comfortable, with poor beds.
Cleanliness
39/100
5 reviews
Could use a good cleaning.
Customer Reviews of Riverfront Hotel SureStay Collection by Best Western
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Located on the Columbia River, adjacent to Howard Amon Park, Riverfront Hotel, SureStay Collection by Best Western is the ideal getaway place when visiting Richland, Kennewick, Pasco - the Tri-Cities area. We are situated in the heart of Washington's wine country the many wineries offering wine tours tastings. The Riverfront Hotel has easy access to Battelle, Bechtel, Kadlec Hospital Pacific Northwest National Laboratory. Enjoy outdoor activities such as biking hiking along the Sacagawea Heritage Trail, Riverfront Trail enjoy a day of golf at Columbia Point Golf Course all within walking distance.Hotel amenities include a game room, marketplace, fitness center, outdoor heated pool spa, sauna, steam room, guest laundry, basketball court, Wi-Fi, complimentary full hot breakfast buffet a business center.Modern and comfortable guest rooms include king and queen size beds. Select rooms have a river view or pool view. All rooms include a refrigerator, microwave, coffee maker, iron, ironing board, premium cable high-speed Internet. Plan an event or meeting in the conference center overlooking the Columbia River with over 7,700 square feet the ability to accommodate up to 450 people.
Green Sustainability
Housekeeping service for guests staying multiple nights is every other day unless requested upon check-in. (With Covid-19 this may be different please ask the desk directly)
Amenities / Features
Check In: 3:00 pm - 3:00 am
Check Out: 12:00 pm
Air conditioning
Alarm clock
ATM
Bus parking
Complimentary breakfast
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Electronic key card
Express Check-Out
Fax available
Fitness and health center
Free local calls
Hairdryer available
Ironing facilities
Jogging path
Laundry facilities
Microwave in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private car parking
Refrigerator
Sauna
Spa
Swimming pool - outdoor
Tea and coffee making facilities
Telephone - Free local calls
Television
TV - Free Cable
TV Channel: The Movie Channel
Airport & Shuttle Information
We currently do not offer a shuttle, but there are many local companies that do. Airport is located just 10 minutes away.
Local Shuttle Info: local companies available
Breakfast Information
Complimentary Hot BreakfastMon-Fri 6:00 am-9:00 amSat-Sun 7:00 am-10:00 am
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Yes! Pets are allowed. We are pet friendly and allow up to two dogs in a rented room. The size limit for any one dog shall be 80 pounds. Other pet types (e.g. cats) may be allowed upon the hotels approval prior to arrival. The pet friendly rate is $30 per day with a $150 per week maximum. A refundable cleaning and damage deposit of $150 is required upon check-in. If damage occurs or excessive cleaning is needed, the deposit can become non-refundable and the hotel may charge additionally to cover the costs of repair or cleaning.
Parking Info
Complimentary Parking
Internet / WiFI
Complimentary Guest Wi-Fi
About SureStay
The latest premium economy and midscale hotel brand offering comfort, value, and exceptional customer service. The SureStay Hotel Group consists of three brands: SureStay Hotel, SureStay Plus Hotel, and the SureStay Signature Collection to meet the needs of all guests whether traveling for business or leisure. At any location, guests can enjoy free Wi-Fi, breakfast, comfy bedding, and everyday low prices.
SureStay Hotels offers basic comforts at a great value with modern, but simple furnishings and large TV’s in each guest room. At most locations, guests can enjoy a pool, fitness facility, continental breakfast, and guest computers during their stay.
Delivering additional comfort and affordability, SureStay Plus Hotels features contemporary guestrooms with plush bedding and pillows, flat screen TV’s and free Wi-Fi throughout the hotel. At most locations, guests have complimentary use of computers and printers, a higher-end fitness facility, swimming pool, and indulge in a free hot breakfast served daily.
The SureStay Signature Collection offers boutique living at an exceptional price with properties located in historic buildings or in smaller, character buildings ideal for travelers looking for a unique hotel experience. Every guest room delivers in charm and luxury with plush bedding, upscale design elements, and bath amenities for ultimate relaxation. At most locations, all guests have access to free W-Fi throughout the hotel, complimentary hot breakfast daily, on-site dining options, and a state-of-the-art fitness facility and business center.
SureStay Rewards will soon be offering an instant-rewards guest loyalty program to earn and use points for hotel stays, dining, and more.
The SureStay highlights above are subject to change without notice.
Seasonality of Hotel Rates at Riverfront Hotel SureStay Collection by Best Western
The graph above is seasonality of room rates for both our group rates and the lowest online individual rates our rate checker could find at the time the group bid was placed. The best group rate shown is 25.3% in February 2022 and the highest average individual rate is $124 in the month of July 2022. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Riverfront Hotel SureStay Collection by Best Western in a month when rates are lower.
