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SureStay Hotel by Best Western New Braunfels

510 Highway 46 S, New Braunfels, TX 78130 US near Exit 190b on I-35 (~0.2mi)
View Map Reservations: +1-800-760-7718
2.5 Star Property Near New Braunfels MarketPlace
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Average
3.0/5

Based on 236 guest reviews

Show Guest Reviews
  • Free RV, bus, truck parking
  • Swimming pool
  • Pool hoist on site
  • Free WiFi
  • Wheelchair-accessible pool
  • Number of outdoor pools - 1
  • Free newspapers in lobby
  • Free breakfast
  • Free self parking
Select Your Room:
01/23/2022 - 01/24/2022
Searching all hotel inventory networks
4 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of SureStay Hotel by Best Western New Braunfels

Below are the verified reviews from guests that we have booked recently:
"Poor customer service."
Overall Score1.0/ 5
Will not return. Staff was very unhelpful.
(Individual traveler, booked 1 room), from US flag
08-May-2021 Verified Review, stayed from Wed May 05 to Thu May 06 2021 at a $67.99 average nightly rate.
"1st time to New Braunfels"
Overall Score4.0/ 5
I am pleased with the hotel and the area. We were able to get to anywhere fast and easy. This was my first time here. I was very excited and the hotel staff and cleanliness was a plus. I do plan to come back with my family this summer and if rates are affordable, I'll stay here again. Thank you.
(Individual traveler, booked 1 room), from US flag
01-Apr-2014 Verified Review, stayed from Sat Mar 29 to Sun Mar 30 2014 at a $79.99 average nightly rate.

Summary of Verified Reviews

67
Poor

Summary of 214 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 67/100 based on reviews from all travelers.

"Awesome vibe."

Vibe

74/100
8 reviews

"Awesome vibe. Relatively modern hotel. Fine for a budget trip."

Location

68/100
17 reviews

"Location is ok."

Amenities

66/100
16 reviews

"Average hotel building."

Service

56/100
55 reviews

"Guests complain about the professionalism of the staff and management." Service is friendly enough, with acceptable reception staff.

Room

50/100
64 reviews

"Poor maintenance and cleaning in the rooms and bathrooms, with low rated beds." Spacious rooms. Shower can be a problem.

Cleanliness

42/100
46 reviews

"Bathrooms and rooms are untidy. Clean hotel facilities."

Breakfast

38/100
11 reviews

"Breakfast can be improved."

Value

27/100
9 reviews

"Value for money could be better."

Food

25/100
5 reviews

"Food could be better."

Rated 57/100 based on reviews from families.

"Very quiet."

Amenities

67/100
5 reviews

"Average hotel building."

Comfort

63/100
22 reviews

"Beds are decent and generally comfortable. Spacious, peaceful rooms."

Service

56/100
18 reviews

"Service is friendly enough, with acceptable reception staff."

Room

49/100
31 reviews

"Complaints about maintenance and cleanliness in rooms and bathrooms." Rooms are spacious with standard beds. Shower can be a problem.

Cleanliness

40/100
19 reviews

"Bathrooms and rooms are untidy."

Rated 66/100 based on reviews from couples.

""

Room

44/100
6 reviews

"Room needs to be improved."

Rated 60/100 based on reviews from all travelers.

"Awesome vibe."

Vibe

74/100
8 reviews

"Awesome vibe. Relatively modern hotel."

Location

68/100
17 reviews

"Location is ok."

Amenities

66/100
16 reviews

"Average hotel building."

Service

58/100
52 reviews

"Guests complain about the professionalism of the staff and management." Service is friendly enough, with acceptable reception staff.

Room

50/100
63 reviews

"Well-sized, typical rooms with mediocre beds." Complaints about maintenance and cleanliness in rooms and bathrooms. Shower can be a problem.

Cleanliness

41/100
45 reviews

"Bathrooms and rooms are untidy. Clean hotel facilities."

Breakfast

40/100
10 reviews

"Breakfast can be improved."

Value

30/100
8 reviews

"Value for money could be better."

Food

25/100
5 reviews

"Food could be better."

Rated 56/100 based on reviews from families.

""

Amenities

67/100
5 reviews

"Average hotel building."

Comfort

63/100
20 reviews

"Large rooms with average comfort and standard beds."

Service

56/100
17 reviews

"Service is friendly enough, with acceptable reception staff."

Room

49/100
30 reviews

"Complaints about maintenance and cleanliness in rooms and bathrooms." Rooms are spacious with standard beds. Shower can be a problem.

Cleanliness

39/100
18 reviews

"Bathrooms and rooms are untidy."

Review Semantics by TrustYou

Property Description

With a stay at SureStay Hotel by Best Western New Braunfels in New Braunfels, you'll be within a 10-minute drive of Gruene Hall and Landa Park. This hotel is 11.4 mi (18.3 km) from San Marcos Premium Outlets and 0.4 mi (0.6 km) from Guadalupe River.

A complimentary continental breakfast is served daily.

Make yourself at home in one of the 50 air-conditioned guestrooms. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

Guadalupe River - 0.6 km / 0.4 mi
Lake Dunlap - 0.6 km / 0.4 mi
New Braunfels Conservation Society - 1.4 km / 0.9 mi
New Braunfels MarketPlace - 1.5 km / 0.9 mi
Museum Of Texas Handmade Furniture - 1.5 km / 0.9 mi
Faust Street Bridge - 2 km / 1.2 mi
Comal River - 3.7 km / 2.3 mi
New Braunfels Town Center at Creekside - 3.8 km / 2.4 mi
Resolute Health Hospital - 3.8 km / 2.4 mi
Sophienburg Museum & Archives - 3.8 km / 2.4 mi
Brauntex Theatre - 4.3 km / 2.7 mi
Schlitterbahn New Braunfels Waterpark and Resort - 4.3 km / 2.7 mi
Prince Solms Park - 4.6 km / 2.9 mi
CHRISTUS Coushatta Health Care Center - 4.7 km / 2.9 mi
Christus Santa Rosa Hospital New Braunfels - 4.8 km / 3 mi

The preferred airport for SureStay Hotel by Best Western New Braunfels is San Antonio International Airport (SAT) - 45.6 km / 28.4 mi

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.

Take advantage of recreation opportunities including an outdoor pool and a spa tub. This hotel also features complimentary wireless Internet access and shopping on site.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Shopping on site
  • Wheelchair accessible (may have limitations)
  • Free RV, bus, truck parking
  • Wheelchair-accessible van parking
  • Swimming pool
  • Wheelchair-accessible spa
  • Wheelchair-accessible registration desk
  • Pool hoist on site
  • Free WiFi
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Designated smoking areas
  • Number of spa tubs - 1
  • Braille or raised signage
  • Number of outdoor pools - 1
  • Well-lit path to entrance
  • Upper floors accessible by stairs only
  • Total number of rooms - 50
  • Professional property host/manager
  • No elevators
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Roll-in shower
  • Accessible bathroom
  • Free breakfast
  • Express check-out
  • Visual alarms in hallways
  • Business center
  • Handrails in stairways
  • 24-hour front desk
  • Safe-deposit box at front desk
  • Laundry facilities
  • Free self parking
  • Wheelchair accessible path of travel
  • Pool sun loungers

Airport & Shuttle Information

San Antonio Airport - 30 miles / Austin Airport - 45 miles

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Our complimentary hot breakfast is served each morning from 6:30am to 9:30am.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Maximum number of pets per room 2

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

We are pet friendly and allow up to two dogs in a room. The size limit for a dog is 80 pounds. Other pet types (e.g. cats) may be allowed upon the hotel's approval prior to arrival. The pet friendly rate is $25.00 per day per pet. A refundable cleaning and damage deposit of $200 is required upon check-in. If damage occurs or excessive cleaning is needed, the deposit can become non-refundable and the hotel may charge additionally to cover the costs of repair or cleaning.

Parking Info

All parking is complimentary.

Internet / WiFI

Our free hi-speed WIFI is available throughout the entire hotel.

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.1 per stay (rates may vary)
  • Pet deposit: USD 200 per stay
  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Pool access available from 10:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
  • This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Cleaning Policies

Housekeeping is available on a daily basis, unless it is not needed.

Property is cleaned with disinfectant

Staff wears personal protective equipment

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available for breakfast

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property follows sanitization practices of SafeStay (AHLA - USA)

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About SureStay

  • The latest premium economy and midscale hotel brand offering comfort, value, and exceptional customer service. The SureStay Hotel Group consists of three brands: SureStay Hotel, SureStay Plus Hotel, and the SureStay Signature Collection to meet the needs of all guests whether traveling for business or leisure. At any location, guests can enjoy free Wi-Fi, breakfast, comfy bedding, and everyday low prices.
  • SureStay Hotels offers basic comforts at a great value with modern, but simple furnishings and large TV’s in each guest room. At most locations, guests can enjoy a pool, fitness facility, continental breakfast, and guest computers during their stay.
  • Delivering additional comfort and affordability, SureStay Plus Hotels features contemporary guestrooms with plush bedding and pillows, flat screen TV’s and free Wi-Fi throughout the hotel. At most locations, guests have complimentary use of computers and printers, a higher-end fitness facility, swimming pool, and indulge in a free hot breakfast served daily.
  • The SureStay Signature Collection offers boutique living at an exceptional price with properties located in historic buildings or in smaller, character buildings ideal for travelers looking for a unique hotel experience. Every guest room delivers in charm and luxury with plush bedding, upscale design elements, and bath amenities for ultimate relaxation. At most locations, all guests have access to free W-Fi throughout the hotel, complimentary hot breakfast daily, on-site dining options, and a state-of-the-art fitness facility and business center.
  • SureStay Rewards will soon be offering an instant-rewards guest loyalty program to earn and use points for hotel stays, dining, and more.

The SureStay highlights above are subject to change without notice.

Hotel Rate Trends at SureStay Hotel by Best Western New Braunfels

Rate fluctuations of SureStay Hotel by Best Western New Braunfels

This chart illustrates averages of sleeping room prices for both group/meeting rates and the best online individual traveler rates our system could find at the time the group bid was placed. The most competitive group rate shown is 22.0% in February 2021 and the highest average individual rate is $163 in the month of July 2021. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at SureStay Hotel by Best Western New Braunfels in a month when rates are lower.

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