"Customer service / Housekeeping lacking."
Overall Score3.0/ 5
The person at the front desk interrupted us as we tried to speak or ask questions. She was borderline rude. We had no housekeeping items. Shampoo conditioner body wash paper towels etc. Had to go in the office the next day to get everything since the office was closed to retrieve them the day of check in. Only one car per unit allowed to park on property. That was not listed on the website. The front desk person was quick to send me my confirmation letter which states that policy. That’s a lack of transparency not to have that stated on the website. We had to park a mile away and take a shuttle to the car. Very frustrating especially when there was parking spots available all weekend.
01-Mar-2021 Verified Review, stayed from Thu Feb 25 to Sat Feb 27 2021 at a $499.00 average nightly rate.