2.5 Star Property Near New Braunfels Conservation Society
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Candlewood Suites New Braunfels An Ihg Hotel
Below are the verified reviews from guests that we have booked recently:
"Unsatisfactory"
Overall Score3.0/5
Exchanging dirty towels at the front desk for clean towels is unsanitary. Room was not cleaned daily and this was not explained at booking or check in. Will not return.
Cherelle B. (Individual traveler, booked 1 room), from
17-Nov-2021 Verified Review, stayed from Wed Nov 10 to Sat Nov 13 2021 at a $136.99 average nightly rate.
"Nice Suite"
Overall Score3.0/5
Good location to amenities like HEB and target and close to lots of fun restaurants and bars.
Zoe A. (Individual traveler, booked 1 room), from
06-Jun-2021 Verified Review, stayed from Sat Jun 05 to Sun Jun 06 2021 at a $178.08 average nightly rate.
"Not Bad, Not Great."
Overall Score3.0/5
The front desk staff would could use some customer service pointers. Maybe he was just having a bad day or didn't feel well. The room was clean and really not a bad stay.
Nyerie S. (Individual traveler, booked 1 room), from
28-May-2021 Verified Review, stayed from Fri May 21 to Sat May 22 2021 at a $219.99 average nightly rate.
"Roach Motel"
Overall Score2.0/5
While the staff was pleasant, we couldn't get past the garbage left in the halls and near the elevator daily. Also, towels are left on the floor next to the room doors during the cleaning hours. On day two of our stay, we had a giant cockroach in our bathroom. I realize that Covid 19 is to blame for lack of staff and services, but leaving the trash in the hallways and near elevators is a giant invitation for bugs.
Jim T. (Individual traveler, booked 1 room), from
09-Feb-2021 Verified Review, stayed from Fri Feb 05 to Sun Feb 07 2021 at a $95.99 average nightly rate.
"Very Average"
Overall Score3.0/5
Nothing special about this hotel. No breakfast, room seemed for "suite", building did not have good circulation. Nothing especially bad or good, blah.
David J. (Individual traveler, booked 1 room), from
08-Sep-2020 Verified Review, stayed from Sat Sep 05 to Sun Sep 06 2020 at a $106.99 average nightly rate.
"Bad Experience"
Overall Score1.0/5
Elevator wasn't working shortly after arrival. It was out for a couple of hours. No ice machine on the floor, ice maker in room didn't work properly, no printed copy of receipt available upon departure, and paid a hefty fee for a sub standard amenity. $182 for what I got was totally ridiculous!
Gary D. B. (Individual traveler, booked 1 room), from
15-Jun-2015 Verified Review
Summary of Verified Reviews
74
Good
Summary of 350 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Average rooms with kitchenettes."Maintenance and cleaning is lacking, with subpar beds and furnishing.Bathrooms are large but with substandard cleaning.Large rooms, and good minibars. Shower can be a problem.
Cleanliness
42/100
80 reviews
"Bathrooms and rooms are untidy."Hotel facilities could use a good clean.
Breakfast
18/100
16 reviews
"Breakfast can be improved."
Pool
4/100
11 reviews
"Pool should be renewed."
Rated 68/100 based on reviews from families.
"Great reception. Fantastic service."
Service
83/100
25 reviews
"Friendly service and great reception."
Location
67/100
10 reviews
"Location is ok."
Comfort
56/100
19 reviews
"Noisy but acceptably comfortable rooms with okay beds."
Room
45/100
36 reviews
"Poor maintenance and cleaning in rooms with so-so beds and low rated bathrooms."
Cleanliness
39/100
25 reviews
"Rooms could be cleaner. Hotel facilities could use a good clean."
Amenities
38/100
14 reviews
"Hotel buildings could use some improvement."
Pool
3/100
6 reviews
"Pool should be renewed."
Rated 67/100 based on reviews from couples.
"Spacious rooms."
Service
88/100
8 reviews
"Friendly service."
Comfort
69/100
6 reviews
"Comfortable."
Room
56/100
14 reviews
"Overall, rooms are average, yet poorly cleaned with complaints about bathrooms."Shower can be a problem.
Cleanliness
42/100
9 reviews
"Rooms could be cleaner."
Breakfast
20/100
5 reviews
"Breakfast can be improved."
Rated 66/100 based on reviews from all travelers.
"Fair family hotel."
Service
87/100
112 reviews
"Friendly service and good reception."
Location
69/100
23 reviews
"Location is ok."
Room
61/100
125 reviews
"Average rooms with kitchenettes."Maintenance and cleaning is lacking, with subpar beds and furnishing.Bathrooms are large but with substandard cleaning.Large rooms, and good minibars. Shower can be a problem.
Cleanliness
42/100
79 reviews
"Bathrooms and rooms are untidy."Hotel facilities could use a good clean.
Breakfast
18/100
16 reviews
"Breakfast can be improved."
Pool
4/100
11 reviews
"Pool should be renewed."
Rated 65/100 based on reviews from families.
"Great service."
Service
83/100
25 reviews
"Friendly service and great reception."
Location
67/100
10 reviews
"Location is ok."
Comfort
56/100
19 reviews
"Noisy but acceptably comfortable rooms with okay beds."
Room
45/100
36 reviews
"Poor maintenance and cleaning in rooms with so-so beds and low rated bathrooms."
Cleanliness
39/100
24 reviews
"Rooms could be cleaner. Hotel facilities could use a good clean."
Amenities
39/100
13 reviews
"Hotel buildings could use some improvement."
Pool
3/100
6 reviews
"Pool should be renewed."
Rated 63/100 based on reviews from couples.
"Spacious rooms."
Service
88/100
8 reviews
"Friendly service."
Comfort
69/100
6 reviews
"Comfortable."
Room
56/100
14 reviews
"Overall, rooms are average, yet poorly cleaned with complaints about bathrooms."Shower can be a problem.
Cleanliness
42/100
9 reviews
"Rooms could be cleaner."
Breakfast
20/100
5 reviews
"Breakfast can be improved."
Customer Reviews of Candlewood Suites New Braunfels An Ihg Hotel
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Candlewood Suites New Braunfels is located off Interstate 35, within minutes of Schlitterbahn Water Park and New Diabetic Research Center.At Candlewood Suites New Braunfels, we put the amenities where they really count, in your room. Our guests can cook meals in their fully equipped kitchen and relax in the overstuffed recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high-speed Internet. Candlewood Suites New Braunfels is within walking distance of many local favorite restaurants. For those guests who prefer to dine in, a fully stocked Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as sodas, snacks, and ice cream. New Braunfels Candlewood Suites provides our guests a free fitness center and a comfortable place to do laundry in our free guest laundry room.Much larger than the average hotel room and significantly more affordable than a corporate apartment, temporary housing, long term leases, the Candlewood Suites is the perfect home away from home for relocation, project, temporary assignment or training needs. Unlike a corporate apartment, the New Braunfels Candlewood Suites does not require a lease or minimum length of stay. Whether traveling for business or leisure, for one night or several months, New Braunfels Candlewood Suites is the solution to your temporary housing needsHigh-speed wireless Internet throughout the hotel allows you to conduct your business efficiently. We offer 24 hour access to our Candlewood Cupboard, for snacks, sodas, and meal options. Don't forget our 24 hour access to the Candlewood Gym, as well as outdoor gazebo and whirlpool. Our guest laundry room is open anytime! Our lending locker has all the kitchen ware you need for your stay.
Green Sustainability
Recycled paper, plastic/glass items, energy efficient light bulbs,
Amenities / Features
Check In: 3:00 pm - 6:00 am
Check Out: 11:00 am
Air conditioning
Alarm clock
Baggage storage facilities
Camping or barbeque facilities
Central location
Clothes drying
Complimentary newspaper
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
DVD Player
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Free local calls
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Free WiFi Internet
Ironing facilities
Kitchenette in room
Laundry facilities
Microwave in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Quiet location
Radio in room
Refrigerator
Shower
Tea and coffee making facilities
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free Cable
TV Channel: HBO
Voicemail
Airport & Shuttle Information
San Antonio International Airport, 26.8 miles, Taxi $40Austin Bergstrom INternational Airport, 48 Miles, Taxi $110
Local Shuttle Info: N/A
Breakfast Information
Not Available
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Yes! Pets are allowed. $20/first night, $15/each additional night. Maximum charge of $150.
Parking Info
Complimentary Parking
Internet / WiFI
All guest rooms have complimentary wi-fi. This service is available in all areas of the hotel.
About Candlewood Suites
Home-like enviroment, great for an extended stay
Fully equipped kitchens with a full-size refrigerator with ice maker, dishwasher, microwave and stovetop, dishes, cookware, and utensils
Free high-speed internet access and a large workspace available in each guest room
TV with DVD player and a comfortable recliner
Comforts of Home Bedding Collection with soft pillows, high quality sheets, and a comfortable mattress set
Provide a Lending Locker service where guests can borrow common household items to use during their stay
Pets are welcome weighing less than 80 lbs
Free local calls and two phone lines with data port as an added convenience
Candlewood Cupboard offers a Brown Bag Breakfast for a meal on the go
Candlewood Gazebo Grill gives guests a great outdoor dining experience ideal for groups
Free guest laundry open 24/7 with detergent and other laundry items available at a decent price
Great fitness area
Housekeeping on a weekly basis
The Candlewood Suites highlights above are subject to change without notice.
Seasonality and Projections at Candlewood Suites New Braunfels, an IHG Hotel
The chart above shows fluctuations of prices for both our group quotes and the best individual traveler prices our system could find at the time the group/meeting bid was entered. The best group or meeting displayed is 14.0% in the month of December 2020 and the highest average individual rate is $161 in the month of July 2020. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Candlewood Suites New Braunfels, an IHG Hotel in a month when rates are lower.
