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Marriott Syracuse Downtown

100 East Onondaga Street, Syracuse, NY 13202 US near Exit 18 (84) on I-81 (~0.5mi)
View Map Reservations: +1-800-760-7718
4.0 Star Property In Syracuse (Downtown Syracuse)
Cleaning Policy: Disinfectant is used to clean the property Property is disinfected with electrostatic spray High-touch surfaces are cleaned and disinfected Sheets and towels are washed at 60°C/140°F or hotter Follows standard sanitization guidelines of Commitment to Clean (Marriott) Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global), SafeStay (AHLA - USA), and Safe Travels (WTTC - Global)
Select Your Room:
10/20/2021 - 10/21/2021
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3 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Marriott Syracuse Downtown

Below are the verified reviews from guests that we have booked recently:
"Beautiful hotel but problem with security."
Overall Score3.0/ 5
We recently stayed at this hotel for a weekend wedding of a family friend. The hotel is very nice and the room was updated in the last few years. Our stay started well, but on our first night, there was a group having a party in the hallway on our floor. We were patient with them until around midnight, when the noise level became dramatically lower. However, at a little after 2am, I woke up to what can only be described as an out of hand party with loud voices, cursing, drinking and very bad language. We gave it about 20 minutes and when it didn't subside, we called the front desk to complain. The lady who answered the phone told me "well, it's a wedding party from a wedding held in the hotel earlier this evening". I responded that it was unacceptable to be making that kind of noise at that time and that I was going to call the police if they didn't fix it. About 10 minutes later, I could hear Security asking the people to quiet down and they did.. until Security left. It then went back to being VERY loud, as bad if not worse than it was previously. I called the front desk again and complained. They again sent Security up and the noise finally stopped around 3:15am. Needless to say, neither my wife nor I was very happy. Neither one of us got more than three hours of sleep and we had a wedding at the hotel the next day. My wife and I are usually very patient and understanding people, but I thought the lack of action by the hotel mgt was unacceptable. The next morning, after not having heard from hotel management, I went to the lobby and asked to see the Mgr. To his credit, he agreed that what happened the night before was unacceptable. He offered to credit us for the previous night and also said he would try to move us to another room. I accepted the credit but told him that we should not have to move because of rude people and that Security needed to do a better job. At this point, we are waiting for the credit to hit our credit card. Other than that, our stay was very nice and the Ballroom where the wedding was held was beautiful.
(Individual traveler, booked 1 room), from US flag
03-Aug-2021 Verified Review, stayed from Fri Jul 30 to Sun Aug 01 2021 at a $163.99 average nightly rate.
"Clean, excellent stuff, beautiful room."
Overall Score5.0/ 5
Five
(Individual traveler, booked 1 room), from US flag
18-Jun-2021 Verified Review, stayed from Fri Jun 18 to Sat Jun 19 2021 at a $154.99 average nightly rate.
"Noise, room not stocked properly."
Overall Score2.0/ 5
Street noise, people fighting outside on the street, heard other guests talking in the hallway, no kleenex tissues in the room, trash can had no liners..
(Individual traveler, booked 1 room), from US flag
08-Mar-2021 Verified Review, stayed from Sat Mar 06 to Sun Mar 07 2021 at a $139.40 average nightly rate.
"Beautiful Hotel"
Overall Score5.0/ 5
Stayed for a night because our friends wedding was at the hotel ball room and the building is gorgeous. The room was very clean and was spacious. All of the staff that I had spoken with through your stay were very friendly and accommodating. I think my only issue was that there wasn’t a full length mirror in the room, with having to dress up for the wedding this would have been nice. Overall, even though I don’t live too far away from downtown Syracuse I would stay again if we ever had another event in the building.
(Individual traveler, booked 1 room), from US flag
08-Jul-2019 Verified Review, stayed from Fri Jul 05 to Sat Jul 06 2019 at a $171.72 average nightly rate.
"Beautiful Architecture"
Overall Score5.0/ 5
We were in town for a travel sporting event. We are used to staying in "typical" non descript, non memorable hotels. This Marriott was a beautifully restored building which welcomed us to the New York State of yesteryear. It was a pleasant surprise and a memorable weekend.
(Individual traveler, booked 1 room), from US flag
04-Feb-2019 Verified Review, stayed from Fri Feb 01 to Sat Feb 02 2019 at a $149.00 average nightly rate.
"Good stay at the grand old hotel."
Overall Score5.0/ 5
Only negative experiences: figuring out parking. This could be better explained at reservation confirmation and/or check in. And figuring out how the shower faucet worked. Loved just walking around the beautifully restored lobby, riding classic elevators, enjoying the large, nicely appointed room. Comfy bed, pillows and sheets. The creme de le creme, was the wedding reception in the Empire room. PERFECT in all ways. Nothing but a luxurious positive experience.
(Individual traveler, booked 1 room), from US flag
16-Jan-2019 Verified Review, stayed from Fri Jan 11 to Sun Jan 13 2019 at a $115.56 average nightly rate.
"Cool Hotel, Avg Experience."
Overall Score3.0/ 5
Hotel was very beautiful and historic. The setting was lovely, the valet was great and front desk very friendly. The overall room size was quite small, yet other's we talked to with similar price had a very large room, multiple beds and a couch. Seems the set up of the rooms are a bit varied. We were surprised to find the room had no refrigerator which for out of town guests would be nice to store beverages and snacks. We used the coffee machine in the room but it was not restocked the next day nor were dirt glasses taken out of the room when it was turned over. When we had the pull out bed made up we had to request more blankets as they didn't have much of a cover. We also had to ask for more towels as there weren't enough for the guests in the room. Often you find LOTS of towels so it was odd. The hallways on our floor also HEAVILY smelled like cigarettes which was bizarre, not sure if you allow smoking in the rooms but it was off putting. Overall I'd say the experience could of been better but overall we were happy.
(Individual traveler, booked 1 room), from US flag
03-Jan-2019 Verified Review, stayed from Sat Dec 29 to Tue Jan 01 2019 at a $123.00 average nightly rate.

Summary of Verified Reviews

87
Very Good

Summary of 284 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 87/100 based on reviews from all travelers.

"Very good city hotel. Great location. Awesome vibe."

Cleanliness

85/100
28 reviews

"Clean hotel facilities. Clean rooms."

Vibe

82/100
22 reviews

"Awesome vibe. Entrance area is ok. Stylish hotel." Good choice for a city trip.

Amenities

79/100
26 reviews

"Great buildings and decent entrance area."

Comfort

78/100
34 reviews

"Spacious rooms, comfortable and with great beds, but too noisy."

Service

77/100
48 reviews

"Friendly service. Great valet service."

Room

74/100
57 reviews

"Large, clean rooms with excellent beds. Bathrooms are not well rated."

Location

74/100
31 reviews

"Well-located, although unfortunately the parking isn't easy."

Value

48/100
13 reviews

"Value for money could be better."

Breakfast

43/100
14 reviews

"Breakfast can be improved."

Rated 80/100 based on reviews from solo travelers.

"Clean rooms. Nice building."

Comfort

79/100
5 reviews

"Very comfortable."

Location

78/100
6 reviews

"Great location."

Service

78/100
5 reviews

"Fantastic service."

Room

73/100
6 reviews

"Great room."

Rated 92/100 based on reviews from couples.

"Spacious rooms. Very comfortable."

Cleanliness

87/100
5 reviews

"Clean."

Comfort

81/100
7 reviews

"Very comfortable."

Service

79/100
6 reviews

"Fantastic service."

Amenities

79/100
5 reviews

"Nice building."

Location

76/100
6 reviews

"Great location."

Room

70/100
14 reviews

"Room is all right."

Breakfast

42/100
6 reviews

"Breakfast can be improved."

Rated 79/100 based on reviews from families.

"Friendly service. Awesome vibe."

Service

73/100
7 reviews

"Fantastic service."

Location

70/100
5 reviews

"Location is ok."

Room

66/100
5 reviews

"Room is all right."

Rated 80/100 based on reviews from all travelers.

"Very good city hotel. Great location. Awesome vibe."

Cleanliness

83/100
27 reviews

"Clean rooms."

Amenities

79/100
26 reviews

"Great buildings and decent entrance area."

Comfort

78/100
34 reviews

"Spacious rooms, comfortable and with great beds, but too noisy."

Service

77/100
48 reviews

"Friendly service. Great valet service."

Location

76/100
29 reviews

"Well-located, although unfortunately the parking isn't easy."

Room

74/100
56 reviews

"Large, clean rooms with excellent beds. Bathrooms are not well rated."

Breakfast

43/100
14 reviews

"Breakfast can be improved."

Value

42/100
12 reviews

"Value for money could be better."

Rated 78/100 based on reviews from solo travelers.

"Clean rooms. Nice building."

Comfort

79/100
5 reviews

"Very comfortable."

Location

78/100
6 reviews

"Great location."

Service

78/100
5 reviews

"Fantastic service."

Room

73/100
6 reviews

"Great room."

Rated 90/100 based on reviews from couples.

"Spacious rooms. Very comfortable."

Cleanliness

87/100
5 reviews

"Clean."

Comfort

81/100
7 reviews

"Very comfortable."

Service

79/100
6 reviews

"Fantastic service."

Amenities

79/100
5 reviews

"Nice building."

Location

76/100
6 reviews

"Great location."

Room

70/100
14 reviews

"Room is all right."

Breakfast

42/100
6 reviews

"Breakfast can be improved."

Rated 84/100 based on reviews from families.

"Friendly service. Fantastic service."

Service

73/100
7 reviews

"Fantastic service."

Review Semantics by TrustYou

Property Description

Located in Syracuse (Downtown Syracuse), Marriott Syracuse Downtown is a 4-minute walk from Onondaga County War Memorial and 5 minutes by foot from Landmark Theatre. This 4-star hotel is 0.4 mi (0.6 km) from The Oncenter and 0.4 mi (0.7 km) from Armory Square.

Enjoy a satisfying meal at Shaughnessy's Pub serving guests of Marriott Syracuse Downtown. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.

Stay in one of 315 guestrooms featuring Smart televisions. Your room comes with a pillowtop bed. Complimentary wired Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Syracuse Convention and Visitors Bureau - 0.2 km / 0.1 mi
Onondaga County War Memorial - 0.3 km / 0.2 mi
Onondaga Historical Museum - 0.4 km / 0.3 mi
Landmark Theatre - 0.4 km / 0.3 mi
Everson Museum of Art - 0.5 km / 0.3 mi
The Oncenter - 0.6 km / 0.3 mi
Armory Square - 0.7 km / 0.4 mi
Museum of Science and Technology - 0.7 km / 0.4 mi
Clinton Square - 0.8 km / 0.5 mi
Jazz Central Theater - 0.8 km / 0.5 mi
Erie Canal Museum - 0.8 km / 0.5 mi
SUNY Upstate Medical University - 1.2 km / 0.8 mi
Community Folk Art Center - 1.3 km / 0.8 mi
St. Joseph's Hospital Health Center - 1.3 km / 0.8 mi
Syracuse Stage - 1.3 km / 0.8 mi

The preferred airport for Marriott Syracuse Downtown is Hancock Intl. Airport (SYR) - 11.9 km / 7.4 mi

Featured amenities include a computer station, express check-in, and dry cleaning/laundry services. Planning an event in Syracuse? This hotel has facilities measuring 34517 square feet (3207 square meters), including a conference center. Self parking (subject to charges) is available onsite.

Make use of convenient amenities such as complimentary wireless Internet access, wedding services, and a ballroom.

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 12:00 PM
  • Dry cleaning/laundry service
  • Banquet hall
  • Ballroom
  • Vending machine
  • Reception hall
  • Express check-in
  • Wheelchair-accessible van parking
  • Number of meeting rooms - 21
  • Conference space size (meters) - 3207
  • Shared microwave
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Free WiFi
  • Braille or raised signage
  • In-room accessibility
  • Wheelchair accessible parking
  • Roll-in shower
  • Wedding services
  • Accessible bathroom
  • Year Built - 1924
  • Total number of rooms - 315
  • Number of floors - 11
  • No rollaway/extra beds available
  • Luggage storage
  • Wheelchair-accessible on-site restaurant
  • Restaurant
  • Visual alarms in hallways
  • 24-hour front desk
  • Conference center
  • Breakfast available (surcharge)
  • Wheelchair-accessible meeting spaces/business center
  • Bar/lounge
  • Safe-deposit box at front desk
  • Smoke-free property
  • Elevator
  • Conference space
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Computer station
  • Wheelchair accessible path of travel
  • Conference space size (feet) - 34517

Airport & Shuttle Information

Syracuse Regional Transportation Center - 8 min driveHancock Intl. Airport (SYR) - 10 min drive

Local Shuttle Info: Limited - by appointment only

Breakfast Information

Buffet $16. A la carte options range from $9-$14. M-Club members receive access to private lounge with breakfast and evening snacks included.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pet maximum weight in lb is 30

Maximum number of pets per room 2

Pet maximum weight in kg is 14

Pets allowed

Pets Welcome Maximum 2 pets per room Non-refundable fee: 75 USD 2 pets 30 pounds or less with USD 75 non-refundable fee, mustn't be unattended. Contact hotel for details

Parking Info

On-site parking, fee: 16 USD daily, Valet parking, fee: 20 USD daily

Internet / WiFI

Complimentary in public areas, Wired Internet and wireless Internet in guest room for a fee

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 16.95 per person (approximately)
  • Self parking fee: USD 16 per day
  • Valet parking fee: USD 20 per day
  • Pet fee: USD 75 per accommodation, per stay
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; reservations are required for some onsite facilities.
  • Contactless check-in and contactless check-out are available.
  • Enhanced food service safety measures are in place.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
  • This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA), Safe Travels (WTTC - Global), and Intertek Cristal (3rd party expert - Global).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Disinfectant is used to clean the propertyProperty is disinfected with electrostatic sprayHigh-touch surfaces are cleaned and disinfectedSheets and towels are washed at 60°C/140°F or hotterFollows standard sanitization guidelines of Commitment to Clean (Marriott)Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global), SafeStay (AHLA - USA), and Safe Travels (WTTC - Global)

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Shield between guests and staff in main contact areas

Social distancing measures are in place

Contactless check-in is available

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitization practices of SafeStay (AHLA - USA)

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Property follows sanitization practices of Safe Travels (WTTC - Global)

Reservation might be required for some facilities onsite

Food service has been amended for enhanced safety

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Property confirms they are implementing enhanced cleaning measures

About Marriott Hotels and Resorts

  • 3,900 hotels spanning 72 countries
  • The Marriott Rewards is a free program where members can earn points before, during, and after their stay and redeem points for hotel stays, shopping, and travel
  • Free Wi-Fi for reward members
  • Mobile check-in services

The Marriott Hotels and Resorts highlights above are subject to change without notice.

Hotel Rate Trends at Marriott Syracuse Downtown

Rate fluctuations of Marriott Syracuse Downtown

This chart illustrates averages of sleeping room prices for both our group quotes and the best online individual traveler rates our system could find at the time the group bid was entered. The best group deal shown is 24.3% in January 2021 and the highest average individual rate is $269 in the month of October 2021. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Marriott Syracuse Downtown in a month when rates are lower.

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