IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Hotel Indigo Lower East Side New York An Ihg Hotel
Below are the verified reviews from guests that we have booked recently:
"Great location for us, great rooftop bar and view. Cold room."
Overall Score4.0/5
We enjoyed our stay however the slider door in our room did not close and it was 63 degrees while we slept and very very cold! We let front desk know so it could be taken care of prior to next guest arrival.
Kristen K. (Individual traveler, booked 1 room), from
22-Dec-2021 Verified Review, stayed from Sun Dec 19 to Mon Dec 20 2021 at a $171.99 average nightly rate.
"Great place if you want to party."
Overall Score3.0/5
Great place if you want to party until 3am but poor choice if you want to chill. Rooms are nice and very clean but there is no place to grab a relaxed cocktail or a coffee in the morning. Just not my vibe. We picked it because it's close to my daughters apartment.
John B. (Individual traveler, booked 1 room), from
12-Sep-2021 Verified Review, stayed from Fri Sep 10 to Mon Sep 13 2021 at a $281.99 average nightly rate.
Summary of Verified Reviews
80
Very Good
Summary of 1,407 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Good for traveling with friends. Close to restaurants, bars and shopping areas. Awesome vibe."
Location
91/100
252 reviews
"Good location, close to public transport."Great sightseeing, restaurants and shopping nearby. Parking is rare.
Vibe
86/100
117 reviews
"Excellent vibe and pretty inviting atmosphere. Stylish hotel."Pleasant entrance area. Modern Hotel. Luxurious Hotel.Good for traveling with friends. Good for business people.Good choice for a city trip.
Service
70/100
305 reviews
"Reception and service are alright."Excellent service and housekeepers, but less well reviewed management.Booking process should be better organized.Room service could have been improved. Hotel security can be an issue.
Room
66/100
443 reviews
"Okay beds and poor furnishing in decently clean, poorly-maintained rooms."Large, new rooms, and great views.Bathrooms are large but with substandard cleaning.Guests complained about kitchenettes, minibars, TV's, and A/C.Shower can be a problem.
Cleanliness
60/100
145 reviews
"Cleanliness is lacking in rooms and bathrooms."Moderately clean hotel facilities.
Food
52/100
47 reviews
"Food is all right."
Value
45/100
98 reviews
"Value for money could be better. Acceptable breakfast prices."
WiFi
38/100
5 reviews
"Complaints about WiFi."
Breakfast
33/100
19 reviews
"Breakfast is reasonably priced, but not exceptional."
Rated 75/100 based on reviews from families.
"Terrific location. Good service."
Location
91/100
37 reviews
"Great location."
Service
71/100
40 reviews
"Friendly service, and reception was okay."
Amenities
66/100
21 reviews
"Average buildings with a nice entrance area."
Bar
65/100
12 reviews
"Standard bar."
Room
60/100
57 reviews
"Rooms are OK with average beds but poor bathrooms."Spacious rooms with excellent views.Poorly maintained rooms with subpar furnishing and minibars.Shower can be a problem.
Cleanliness
57/100
17 reviews
"Room cleanliness is acceptable. Moderately clean hotel facilities."
Comfort
57/100
28 reviews
"Spacious, somewhat comfortable rooms, with okay beds, but some complaints of noise."
Food
52/100
10 reviews
"Food is all right."
Value
48/100
8 reviews
"Value for money could be better."
Rated 76/100 based on reviews from couples.
"Beautiful architecture."
Location
87/100
43 reviews
"Well-located, although unfortunately the parking isn't easy."
Amenities
70/100
19 reviews
"Ordinary amenities."Great buildings with excellent terrace and entrance.Beautiful architecture.
Service
66/100
35 reviews
"So-so, but friendly, service, but low rated reception."
Room
64/100
54 reviews
"Okay beds and somewhat clean, big rooms with excellent views."Guests complain about bathrooms, minibars, and general room maintenance.Shower can be a problem.
Cleanliness
60/100
18 reviews
"Room cleanliness is acceptable. Moderately clean hotel facilities."
Food
49/100
8 reviews
"Food could be better."
Value
41/100
14 reviews
"Value for money could be better."
Rated 71/100 based on reviews from solo travelers.
"Great shopping. Wonderful housekeeping."
Location
93/100
15 reviews
"Great location."
Service
75/100
17 reviews
"Friendly service, and reception was okay."
Room
62/100
33 reviews
"Rooms are quite clean and beds are standard."Rooms are spacious and have great views but are lacking in maintenance.
Cleanliness
59/100
9 reviews
"Room cleanliness is acceptable."
Comfort
57/100
13 reviews
"Large rooms with average comfort and standard beds."
Rated 68/100 based on reviews from business travelers.
"Spacious rooms. Friendly service."
Location
92/100
6 reviews
"Great location."
Service
72/100
9 reviews
"Friendly service."
Room
64/100
12 reviews
"Room is all right."
Comfort
60/100
6 reviews
"Comfortable."
Value
43/100
6 reviews
"Value for money could be better."
Rated 75/100 based on reviews from all travelers.
"Good for traveling with friends. Close to restaurants, bars and shopping areas. Awesome vibe."
Location
92/100
7 reviews
"Great location."
Rated 71/100 based on reviews from all travelers.
"Good for traveling with friends. Close to restaurants, bars and shopping areas. Awesome vibe."
Location
91/100
229 reviews
"Good location, close to public transport."Great sightseeing, restaurants and shopping nearby. Parking is rare.
"Friendly and professional housekeepers."Decent reception but complaints about management.Booking process should be better organized.Room service could have been improved. Hotel security can be an issue.
Room
66/100
422 reviews
"Okay beds and poor furnishing in decently clean, poorly-maintained rooms."Large, new rooms, and great views.Bathrooms are large but with substandard cleaning.Guests complained about kitchenettes, minibars, TV's, and A/C.Shower can be a problem.
Cleanliness
60/100
139 reviews
"Cleanliness is lacking in rooms and bathrooms."Moderately clean hotel facilities.
Food
53/100
44 reviews
"Food is all right."
Value
45/100
89 reviews
"Value for money could be better."
Breakfast
32/100
15 reviews
"Breakfast can be improved."
Rated 72/100 based on reviews from families.
"Pleasant entrance area. Good restaurants & bars in the area."
Location
90/100
31 reviews
"Great location."
Service
71/100
39 reviews
"Friendly service, and reception was okay."
Amenities
66/100
20 reviews
"Average buildings with a nice entrance area."
Bar
65/100
12 reviews
"Standard bar."
Room
59/100
51 reviews
"Rooms are OK with average beds but poor bathrooms."Spacious rooms with excellent views.Poorly maintained rooms with subpar furnishing and minibars.Shower can be a problem.
Comfort
58/100
25 reviews
"Spacious, somewhat comfortable rooms, with okay beds, but some complaints of noise."
Cleanliness
56/100
16 reviews
"Room cleanliness is acceptable. Moderately clean hotel facilities."
Food
52/100
10 reviews
"Food is all right."
Value
48/100
8 reviews
"Value for money could be better."
Rated 75/100 based on reviews from couples.
"Friendly atmosphere. Beautiful architecture."
Location
89/100
36 reviews
"Well-located, although unfortunately the parking isn't easy."
Amenities
70/100
16 reviews
"Ordinary amenities. Nice hotel buildings and lovely terraces."
Service
70/100
28 reviews
"Friendly service, and reception was okay."
Room
62/100
49 reviews
"Okay beds and somewhat clean, big rooms with excellent views."Poor maintenance in rooms and bathrooms. Shower can be a problem.
Cleanliness
61/100
17 reviews
"Room cleanliness is acceptable. Moderately clean hotel facilities."
Food
49/100
6 reviews
"Food could be better."
Value
41/100
10 reviews
"Value for money could be better."
Rated 68/100 based on reviews from solo travelers.
"Great shopping. Wonderful housekeeping."
Location
93/100
13 reviews
"Great location."
Service
75/100
16 reviews
"Friendly service, and reception was okay."
Room
61/100
32 reviews
"Rooms are quite clean and beds are standard."Rooms are spacious and have great views but are lacking in maintenance.
Cleanliness
59/100
9 reviews
"Room cleanliness is acceptable."
Comfort
58/100
12 reviews
"Large rooms with average comfort and standard beds."
Rated 62/100 based on reviews from business travelers.
"Spacious rooms. Friendly service."
Location
92/100
5 reviews
"Great location."
Service
72/100
9 reviews
"Friendly service."
Room
64/100
12 reviews
"Room is all right."
Comfort
60/100
6 reviews
"Comfortable."
Value
44/100
5 reviews
"Value for money could be better."
Rated 66/100 based on reviews from all travelers.
"Good for traveling with friends. Close to restaurants, bars and shopping areas. Awesome vibe."
Service
67/100
7 reviews
"Service is adequate."
Room
55/100
7 reviews
"Room is all right."
Customer Reviews of Hotel Indigo Lower East Side New York An Ihg Hotel
4.1 of 5Overall
4.0 of 5Amenities
4.4 of 5Cleanliness
4.2 of 5Comfort
4.3 of 5Condition
4.6 of 5Neighborhood
4.2 of 5Service
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
With a stay at Hotel Indigo Lower East Side New York, an IHG Hotel, you'll be centrally located in New York, within a 5-minute drive of New York University and Washington Square Park. This 4.5-star hotel is 1.3 mi (2.1 km) from 5th Avenue and 1.8 mi (2.9 km) from Wall Street.
Grab a bite to eat at one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/café. Wrap up your day with a drink at the bar/lounge.
Make yourself at home in one of the 294 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Distances are displayed to the nearest 0.1 mile and kilometer.
New York University - 1.1 km / 0.7 mi 5th Avenue - 1.4 km / 0.9 mi Webster Hall - 1.5 km / 0.9 mi Washington Square Park - 1.5 km / 1 mi Irving Plaza - 1.9 km / 1.2 mi Union Square Park - 1.9 km / 1.2 mi Bleecker Street - 2.1 km / 1.3 mi Pace University - 2.3 km / 1.4 mi Gramercy Park - 2.4 km / 1.5 mi South Street Seaport - 2.4 km / 1.5 mi Flatiron Building - 2.6 km / 1.6 mi Wall Street - 2.8 km / 1.8 mi Madison Square Park - 2.9 km / 1.8 mi National September 11 Memorial - 3 km / 1.9 mi Chelsea Market - 3 km / 1.9 mi
The nearest airports are: John F. Kennedy International Airport (JFK) - 22.9 km / 14.2 mi Liberty Intl. Airport (EWR) - 21.8 km / 13.6 mi LaGuardia Airport (LGA) - 14.8 km / 9.2 mi New York, NY (NYS-Skyports Seaplane Base) - 2.6 km / 1.6 mi Teterboro, NJ (TEB) - 23.5 km / 14.6 mi
The preferred airport for Hotel Indigo Lower East Side New York, an IHG Hotel is John F. Kennedy International Airport (JFK).
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in New York? This hotel has 800 square feet (74 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services. This hotel also features gift shops/newsstands and a television in a common area.
Green Sustainability
IHG Green Engage™ systemWe know that sustainability is as important to you as it is to us – and that’s why we’ve made it easy for you to stay at a hotel that shares your values. All our hotels use the IHG Green Engage system, an innovative online environmental sustainability system that gives our hotels the means to measure and manage their impact on the environment. The hotels can choose from over 200 ‘Green Solutions’ that are designed to help them reduce their energy, water and waste, and improve their impact on the environment.The IHG Green Engage system has four levels of certification that our hotels can achieve and those achieving Level 3 certification or above can reduce energy use by up to 25%.Level 1 is a requirement for all IHG hotels.Level 1 hotels have completed ten best practice solutions that set them up for success and support them through activities that provide immediate energy and costs savings. This includes actions such as tracking consumption data, setting up a property green team and installing energy efficient lighting in guest rooms.
Amenities / Features
Check In: 3:00 PM
Check Out: 12:00 PM
Minimum age of oldest guest: 18
Gift shops or newsstand
Dry cleaning/laundry service
Wheelchair accessible (may have limitations)
Food and water bowls
Parking (limited spaces)
Number of meeting rooms - 1
Conference space size (meters) - 74
Wheelchair-accessible registration desk
Television in common areas
Free WiFi
Number of bars/lounges - 1
Braille or raised signage
Assistive listening devices available
In-room accessibility
Wheelchair accessible parking
Free newspapers in lobby
Roll-in shower
Tours/ticket assistance
Accessible bathroom
Luggage storage
Year Built - 2015
Total number of rooms - 294
Number of floors - 24
Professional property host/manager
No rollaway/extra beds available
Porter/bellhop
Multilingual staff
Business center
24-hour front desk
Number of restaurants - 2
Safe-deposit box at front desk
Smoke-free property
Coffee/tea in common areas
Snack bar/deli
Number of coffee shops/cafes - 1
Laundry facilities
Elevator
Fitness facilities
Conference space
Self parking (surcharge)
Computer station
Conference space size (feet) - 800
Concierge services
24-hour business center
Airport & Shuttle Information
EWR, LGA, JFK all within 15 miles
Local Shuttle Info: Not available
Breakfast Information
LOBBY BAR AND CAFEDelicious on-the-go food & beverage products are available for purchase. The Lobby Bar & Café offers a locally curated offering of L.E.S. breakfast favorites in the morning as well as ready to go fresh juices and snacks. In the evening serving a selection of craft beers, universal wine offerings and a selection classic and modern cocktails.Free WiFi in public spaces
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Pets allowed
Pets are not permitted inside the restaurant or inside the pool area.There will be one dog or cat permitted per guest, per room.There will be a $50 charge per stay posted to your room upon check in.In addition to the deep cleaning fee, the owner is responsible for any damage to the hotel or surrounding property caused by the pet.Dogs/cats must be crated when the guest is not the room.Housekeeping will not enter the room if the dog or cat is not crated.All dogs must be leashed when on hotel premise. Cats the same or securely handled.Hotel Indigo® Lower East Side reserves the right to ask the owner, at his or her expense, to kennel the dog or cat at another facility if the animal presents a hazard to another guest or staff, and/or if the animal is creating operational issues.
Parking Info
A limited amount of spaces are available next door to the hotel. Garage is not operated by the hotel, but has space for hotel guests. No in and out privileges. Taxes and charges for over-sized vehicles may apply.
Internet / WiFI
Complimentary Daily WiFi
Misc Fees / Policies
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Self parking fee: USD 75.00 per day
Pet deposit: USD 25.00 per night
Pet fee: USD 75 per pet, per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property:
Resort fee: USD 28.68 per accommodation, per night
We have included all charges provided to us by the property.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.
Contactless check-in and contactless check-out are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Cleaning Policies
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Staff temperature checks are conducted regularly
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Reservation might be required for some facilities onsite
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Property confirms they are implementing enhanced cleaning measures
About Hotel Indigo
Boutique style property with hardwood floors
Plush bedding and signature area rugs
Aveda Bath & Body products and spa-inspired showers only
Wonderful pet friendly services serving pets with a welcome biscuit, a doggy bed and canine cocktails at selected hotels
Bistro style food and beverages
24-hour fitness and business centers
The Hotel Indigo highlights above are subject to change without notice.
"Everything went very well. I really appreciated the service I received from your company. I have already shared your website with other teachers at school. It was easy, informative, and the communications and service were excellent!" S.M. - Milwaukee, WI
