Passport

Quality Inn Downtown

1900 S Roan St, Johnson City, TN 37601 US
View Map Reservations: +1-800-760-7718
2.5 Star Property Near East Tennessee State University
Choice Hotels Announces Commitment To Clean Initiative: Guests may experience a growing variety of new and improved protocols, products and communications, some of which are already in place, to promote health and safety, including; Heightened cleaning protocols for high-traffic areas, Changes in breakfast offerings, Housekeeping "on-demand" option, Hand sanitizing stations, Enhancements to help facilitate contactless check-in and check-out, Personal protective equipment for hotel staff Read More
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Average
3.0/5

Based on 419 guest reviews

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  • Free RV, bus, truck parking
  • Free breakfast to go
  • Free breakfast
  • Free WiFi
  • Wheelchair-accessible pool
  • Outdoor seasonal pool
  • Free newspapers in lobby
  • Free self parking
Select Your Room:
06/25/2022 - 06/26/2022
Searching all hotel inventory networks
7 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Quality Inn Downtown

Below are the verified reviews from guests that we have booked recently:
"Comfortable room, professional staff and very friendly."
Overall Score5.0/ 5
My room was clean and quiet. Staff was professional and friendly. I enjoyed my stay.
(Individual traveler, booked 1 room), from US flag
13-Jan-2022 Verified Review, stayed from Sun Jan 09 to Thu Jan 13 2022 at a $92.24 average nightly rate.
"Room smells disgusting."
Overall Score4.0/ 5
Room is virtually unbearable because it smells like an ashtray. How can you possibly charge what I paid for this pigsty. Absolutely gross.
(Individual traveler, booked 1 room), from US flag
11-Jun-2021 Verified Review, stayed from Fri Jun 11 to Sat Jun 12 2021 at a $115.99 average nightly rate.
"Dishonest and Irresponsible staff."
Overall Score1.0/ 5
Stay started out with hotel not being able to find our reservations. Luckily this issue was resolved (lucky as it was a busy college graduation weekend). Stayed first night, left in the morning for a meeting and when we got back to the room we discovered that not only did the cleaning lady let my husband into our room without any question but while we were out she let a complete stranger into our room! Thankfully The person only left a note and didn't take anything. We went directly to the front desk clerk who informed us he would look at the security camera and get back to us. If he didn't find anything before leaving the assistant manager would be speaking to Us in the morning. He never once mentioned he was the general manager who SHOULD have handled it right away. He apparently reviewed the tape, saw the person letting someone in our room and said nothing. That is just the start of the issue so you decide how this stay went.
(Individual traveler, booked 1 room), from US flag
11-May-2021 Verified Review, stayed from Thu May 06 to Fri May 07 2021 at a $92.99 average nightly rate.
"For the price and location it was fine. Room was super clean."
Overall Score3.0/ 5
H
(Individual traveler, booked 1 room), from US flag
01-May-2021 Verified Review, stayed from Wed Apr 28 to Thu Apr 29 2021 at a $82.99 average nightly rate.
"Night clerk for check in, extremely rude, ignoring our questions and hospitality was a zero."
Overall Score1.0/ 5
As above, night clerk ruined entire experience which was a gift to adult children during a Change of residence move and difficult day for grandchild emotionally. Never to book with with Quality Inn again due to this episode. Holiday Inn was no vacancy or we would’ve canceled, which the clerk said was our only alternative when a supervisor was requested.
(Individual traveler, booked 1 room), from US flag
18-Mar-2021 Verified Review, stayed from Wed Mar 17 to Thu Mar 18 2021 at a $83.99 average nightly rate.
"Room was clean, bedcwas very comfy. Had to wait 20 min for hot water to kick in."
Overall Score3.0/ 5
Booked online,charged me 110 when room is 67. Gave me receipt when checked out for 67. But got 110 and addl 30 charge to my account. Scamming!
(Individual traveler, booked 1 room), from US flag
14-Mar-2021 Verified Review, stayed from Thu Mar 11 to Fri Mar 12 2021 at a $80.99 average nightly rate.
"Never even checked in."
Overall Score1.0/ 5
I rented a room for my brother in his name when asked person staying in room, with his phone number and address paid with my card. Once he got there he was told I had to sign an agreement form for payment, he had pay 100 deposit because he was local. So I called to see what the problem was the receptionist was extremely rude as she was with my brother. When I explained there was no where on the site stating anything about a deposit she said thats the owners policy. Witch was never stated on site, I explained I never recieved a form via email to sign. She said I didnt send it he didnt give to me. I said cant you use my card for deposit since you have my information and card info she says NO you booked through a 3rd party. So when I said I need owner/managers contact info and refund she says you gave to contact 3rd party you used. And you can talk to manage tomorrow 7am 3pm I said okay thank you I will also let them know that you was a rude butch she said ill let them know you cussed me I said thats not cussing thats statung your attitude towards me and humiliating my brother. She says you wont get a refubd now and processes the payment without any of my information all becsuse I was filing a complaint and lied about having my information to process the deposit. So they charged me when wouldnt allow check in and lied about having my information. Now what kind of buisness does that? A crooked one. Also contacted 3rd party hotel planner with no response so iv filed a dispute with card company and had to get attorney involved over one night hotel stay.
(Individual traveler, booked 1 room), from US flag
23-Aug-2020 Verified Review, stayed from Sun Aug 16 to Mon Aug 17 2020 at a $62.99 average nightly rate.
"Ripped Off"
Overall Score4.0/ 5
I should of been informed of the 100. Local deposit BEFORE my card was charged.
(Individual traveler, booked 1 room), from US flag
04-Aug-2020 Verified Review, stayed from Mon Aug 03 to Tue Aug 04 2020 at a $65.69 average nightly rate.
"I got ripped off my card was charged and I didn't get to stay!"
Overall Score1.0/ 5
Sucks, my card was charged I didn't get to stay due to being a local and this isn't fair. I got nothing but a frigging headache! And they haven't the last of me!
(Individual traveler, booked 1 room), from US flag
04-Aug-2020 Verified Review, stayed from Mon Aug 03 to Tue Aug 04 2020 at a $65.69 average nightly rate.
"Very clean. Convenient to eating places."
Overall Score4.0/ 5
Will definitely stay here again. Also close to the VA hospital,which is a plus. Staff friendly. Snacks are pricey.
(Individual traveler, booked 1 room), from US flag
24-May-2020 Verified Review, stayed from Thu May 21 to Fri May 22 2020 at a $65.69 average nightly rate.
"Very clean and helpful employees"
Overall Score5.0/ 5
Son loved the breakfast. Very nice employees.
(Individual traveler, booked 1 room), from US flag
28-Oct-2019 Verified Review, stayed from Thu Oct 24 to Fri Oct 25 2019 at a $62.99 average nightly rate.

Summary of Verified Reviews

72
Fair

Summary of 435 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

Learn more

Rated 72/100 based on reviews from all travelers.

Fair highway hotel. Easily accessible by car. Great pool. Awesome vibe.

Service

79/100
70 reviews

Professional, friendly service, good reception, and decent housekeeping.

Pool

75/100
12 reviews

Great pool.

Vibe

74/100
9 reviews

Awesome vibe. Relatively modern hotel. Good highway hotel.

Location

74/100
49 reviews

Great location with good access by car.

Comfort

63/100
83 reviews

Reasonably comfortable rooms with a tolerable noise level and standard beds. Spacious rooms.

Room

58/100
146 reviews

So-so beds and decent, big rooms. Rooms need more cleaning and maintenance, with poorly rated minibars. Some guests complained about bathroom cleanliness; kitchenettes, furniture and TV's are not great. Great shower.

Value

49/100
30 reviews

Value for money could be better.

Cleanliness

36/100
87 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Breakfast

33/100
29 reviews

Breakfast can be improved.

Amenities

19/100
18 reviews

Hotel buildings could use some improvement.

Rated 59/100 based on reviews from families.

Great pool.

Service

82/100
12 reviews

Friendly service.

Location

78/100
14 reviews

Great location.

Pool

68/100
5 reviews

Ordinary pool.

Comfort

63/100
21 reviews

Beds are decent and generally comfortable.

Room

50/100
32 reviews

Average rooms with standard beds. Poorly cleaned rooms and unsightly furniture.

Cleanliness

37/100
17 reviews

Rooms could be cleaner.

Breakfast

33/100
10 reviews

Breakfast can be improved.

Amenities

18/100
5 reviews

Hotel buildings could use some improvement.

Rated 67/100 based on reviews from couples.

Great reception. Friendly service.

Service

75/100
12 reviews

Friendly service and great reception.

Location

73/100
13 reviews

Great location.

Room

51/100
19 reviews

Average rooms with standard beds. Untidy, poorly-kept rooms with poor furniture and bathrooms.

Value

47/100
6 reviews

Value for money could be better.

Cleanliness

35/100
15 reviews

Rooms could be cleaner.

Rated 78/100 based on reviews from solo travelers.

Great shower. Great location.

Room

55/100
7 reviews

Room is all right.

Rated 60/100 based on reviews from all travelers.

Fair highway hotel. Easily accessible by car. Great pool. Awesome vibe.

Service

79/100
70 reviews

Professional, friendly service, good reception, and decent housekeeping.

Pool

75/100
12 reviews

Great pool.

Vibe

74/100
9 reviews

Awesome vibe. Relatively modern hotel.

Location

74/100
49 reviews

Great location with good access by car.

Comfort

63/100
83 reviews

Reasonably comfortable rooms with a tolerable noise level and standard beds. Spacious rooms.

Room

58/100
146 reviews

So-so beds and decent, big rooms. Rooms need more cleaning and maintenance, with poorly rated minibars. Some guests complained about bathroom cleanliness; kitchenettes, furniture and TV's are not great. Great shower.

Value

49/100
30 reviews

Value for money could be better.

Cleanliness

36/100
87 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Breakfast

33/100
29 reviews

Breakfast can be improved.

Amenities

19/100
18 reviews

Hotel buildings could use some improvement.

Rated 55/100 based on reviews from families.

Great pool.

Service

82/100
12 reviews

Friendly service.

Location

78/100
14 reviews

Great location.

Pool

68/100
5 reviews

Ordinary pool.

Comfort

63/100
21 reviews

Beds are decent and generally comfortable.

Room

50/100
32 reviews

Average rooms with standard beds. Poorly cleaned rooms and unsightly furniture.

Cleanliness

37/100
17 reviews

Rooms could be cleaner.

Breakfast

33/100
10 reviews

Breakfast can be improved.

Amenities

18/100
5 reviews

Hotel buildings could use some improvement.

Rated 58/100 based on reviews from couples.

Great reception. Friendly service.

Service

75/100
12 reviews

Friendly service and great reception.

Location

73/100
13 reviews

Great location.

Room

51/100
19 reviews

Average rooms with standard beds. Untidy, poorly-kept rooms with poor furniture and bathrooms.

Value

47/100
6 reviews

Value for money could be better.

Cleanliness

35/100
15 reviews

Rooms could be cleaner.

Rated 76/100 based on reviews from solo travelers.

Great shower. Great location.

Room

55/100
7 reviews

Room is all right.

Review Semantics by TrustYou

Property Description

With a stay at Quality Inn Downtown, you'll be centrally located in Johnson City, within a 5-minute drive of East Tennessee State University and Tweetsie Trail Trailhead. This hotel is 3.2 mi (5.2 km) from Johnson City Medical Center and 5 mi (8.1 km) from Johnson City Mall.

A complimentary on-the-go breakfast is served daily from 6:00 AM to 9:00 AM.

Make yourself at home in one of the 44 air-conditioned rooms featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

Tweetsie Trail Trailhead - 1.4 km / 0.9 mi
Tipton-Haynes Historic Site - 1.7 km / 1.1 mi
Yee-Haw Brewing Company - 1.7 km / 1.1 mi
East Tennessee State University - 2.9 km / 1.8 mi
Mountain States Health Alliance Athletics Center - 3.4 km / 2.1 mi
Buffalo Mountain Park - 4.3 km / 2.7 mi
Freedom Hall Civic Center - 4.4 km / 2.7 mi
Johnson City Medical Center - 5.2 km / 3.2 mi
Milligan College - 5.3 km / 3.3 mi
Johnson City Mall - 8.1 km / 5 mi
Willow Springs Park - 8.4 km / 5.2 mi
Franklin Woods Community Hospital - 8.9 km / 5.5 mi
Sycamore Shoals State Park - 9.6 km / 6 mi
Sycamore Shoals Hospital - 10.3 km / 6.4 mi
Boone Lake - 11.1 km / 6.9 mi

The preferred airport for Quality Inn Downtown is Tri-Cities, TN (TRI-Tri-Cities Regional) - 28.3 km / 17.6 mi

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Enjoy the recreation opportunities such as a seasonal outdoor pool or make use of other amenities including complimentary wireless Internet access.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Wheelchair accessible (may have limitations)
  • Free RV, bus, truck parking
  • Free breakfast to go
  • Free breakfast
  • Business center
  • Handrails in stairways
  • 24-hour front desk
  • Wheelchair-accessible registration desk
  • Free WiFi
  • Wheelchair-accessible pool
  • Total number of rooms - 44
  • Number of floors - 2
  • Professional property host/manager
  • No rollaway/extra beds available
  • No elevators
  • Designated smoking areas
  • Daily
  • Braille or raised signage
  • Well-lit path to entrance
  • Outdoor seasonal pool
  • Upper floors accessible by stairs only
  • Safe-deposit box at front desk
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Free self parking

Airport & Shuttle Information

Tri-City Regional Airport (10 miles)

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
  • Contactless check-out is available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Cashless transactions are available

Masks are compulsory at the property

Food service has been amended for enhanced safety

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Quality Inns

  • Comfortable bedding with soft pillows
  • Hot, fresh, and healthy breakfast options available at certain locations
  • Known for providing friendly services
  • Free high-speed internet, local U.S. calls, and daily USA TODAY newspaper
  • Fresh coffee and tea in the lobby 24/7
  • Great meeting space also offered at most locations

The Quality Inns highlights above are subject to change without notice.

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