IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Candlewood Suites Auburn An Ihg Hotel
Below are the verified reviews from guests that we have booked recently:
"Bad Service"
Overall Score1.0/5
I had a reservation for night of 10/2. Got to hotel to checkin and hotel server was down. I was informed they could not checkin anybody in and had to find another hotel. I was informed my payment would be returned but have not received any return to my cc that I used.
John S. (Individual traveler, booked 1 room), from
05-Nov-2021 Verified Review, stayed from Sat Oct 02 to Sun Oct 03 2021 at a $121.99 average nightly rate.
"Bad"
Overall Score1.0/5
The reservation server was down so I couldn't checkin. Had to go to another hotel.
John S. (Individual traveler, booked 1 room), from
05-Oct-2021 Verified Review, stayed from Sat Oct 02 to Sun Oct 03 2021 at a $121.99 average nightly rate.
"Was not able to stay."
Overall Score1.0/5
Rooms we booked were not available when I got there. Clerk was gonna get two cleaned for us but it would been awhile.mainly feeled life to by company that booked them and said no refund even though we never checked in.
Leslie R. (Group coordinator, booked 2 rooms), from
18-Mar-2021 Verified Review, stayed from Wed Mar 17 to Thu Mar 18 2021 at a $120.99 average nightly rate.
"Comfortable room great coffee."
Overall Score4.0/5
Nice hotel, we enjoyed our stay. Management was very helpful and friendly.
Kristi B. (Individual traveler, booked 1 room), from
01-Sep-2020 Verified Review, stayed from Sat Aug 29 to Sun Aug 30 2020 at a $81.99 average nightly rate.
"Friendly and courteous staff."
Overall Score5.0/5
The room was very clean. I enjoyed my stay very much. Next time I come to Auburn again I will bring my dog with me since the hotel is pet friendly.
Rita M. (Individual traveler, booked 1 room), from
13-May-2019 Verified Review, stayed from Fri May 10 to Sun May 12 2019 at a $85.32 average nightly rate.
Summary of Verified Reviews
81
Very Good
Summary of 185 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Big, decent rooms."Poor maintenance and cleaning in the rooms and bathrooms, with low rated beds.
Comfort
51/100
25 reviews
"Overall comfort is OK and rooms are large, yet with problems with noise and beds."
Cleanliness
36/100
29 reviews
"Bathrooms and rooms are untidy."
Rated 70/100 based on reviews from families.
"Great reception. Great location."
Location
100/100
8 reviews
"Great location."
Value
89/100
5 reviews
"Best value for money."
Service
82/100
13 reviews
"Friendly service."
Room
49/100
18 reviews
"Guests complained about bathrooms and general cleanliness of the rooms."
Comfort
46/100
10 reviews
"More comfort would be nice."
Cleanliness
36/100
14 reviews
"Rooms could be cleaner."
Rated 70/100 based on reviews from couples.
"Best value for money. Friendly service."
Service
78/100
10 reviews
"Friendly service."
Comfort
54/100
9 reviews
"Average comfort, but beds are not great."
Room
53/100
14 reviews
"Complaints about cleanliness and beds."
Cleanliness
38/100
9 reviews
"Rooms could be cleaner."
Rated 77/100 based on reviews from solo travelers.
"Fantastic service."
Room
46/100
5 reviews
"Room needs to be improved."
Rated 68/100 based on reviews from all travelers.
"Good Hotel. Great location."
Location
100/100
19 reviews
"Great location."
Value
90/100
8 reviews
"Best value for money."
Service
82/100
34 reviews
"Friendly service and great reception."
Room
54/100
46 reviews
"Big, decent rooms."Poor maintenance and cleaning in the rooms and bathrooms, with low rated beds.
Comfort
51/100
25 reviews
"Overall comfort is OK and rooms are large, yet with problems with noise and beds."
Cleanliness
36/100
29 reviews
"Bathrooms and rooms are untidy."
Rated 69/100 based on reviews from families.
"Great reception. Great location."
Location
100/100
8 reviews
"Great location."
Service
82/100
13 reviews
"Friendly service."
Room
49/100
18 reviews
"Guests complained about bathrooms and general cleanliness of the rooms."
Comfort
46/100
10 reviews
"More comfort would be nice."
Cleanliness
36/100
14 reviews
"Rooms could be cleaner."
Rated 62/100 based on reviews from couples.
"Best value for money. Fantastic service."
Service
78/100
10 reviews
"Friendly service."
Comfort
54/100
9 reviews
"Average comfort, but beds are not great."
Room
53/100
14 reviews
"Complaints about cleanliness and beds."
Cleanliness
38/100
9 reviews
"Rooms could be cleaner."
Customer Reviews of Candlewood Suites Auburn An Ihg Hotel
4.2 of 5Overall
3.7 of 5Amenities
5.0 of 5Location
4.3 of 5Cleanliness
4.3 of 5Comfort
4.3 of 5Condition
4.5 of 5Neighborhood
4.3 of 5Service
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Located in Auburn, Candlewood Suites Auburn, an IHG Hotel is in a rural location, within a 10-minute drive of Auburn University and Telfair Peet Theater. This hotel is 4.4 mi (7.1 km) from Moore's Mill Golf Club and 4.7 mi (7.6 km) from Jordan-Hare Stadium.
Grab a bite from the grocery/convenience store serving guests of Candlewood Suites Auburn, an IHG Hotel.
Make yourself at home in one of the 83 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Wired and wireless Internet access is complimentary, and flat-screen televisions with satellite programming provide entertainment. Conveniences include safes and desks, as well as phones with free local calls.
Distances are displayed to the nearest 0.1 mile and kilometer.
Donald E. Davis Arboretum - 6.7 km / 4.2 mi Moore's Mill Golf Club - 7.1 km / 4.4 mi Auburn University - 7.2 km / 4.5 mi Jordan-Hare Stadium - 7.6 km / 4.7 mi Auburn Arena - 7.7 km / 4.8 mi Telfair Peet Theater - 7.9 km / 4.9 mi Beard-Eaves Memorial Coliseum - 7.9 km / 4.9 mi Jules Collins Smith Museum of Fine Arts - 8.5 km / 5.3 mi Jay and Susie Gogue Performing Arts Center at Auburn University - 8.6 km / 5.4 mi Chewacla State Park - 9.3 km / 5.8 mi Louise Kreher Forest Ecology Preserve - 10.9 km / 6.8 mi Kiesel Park - 13.8 km / 8.6 mi Tuskegee Airmen National Historic Site - 32.6 km / 20.2 mi The Oaks - Home of Booker T. Washington - 37 km / 23 mi Tuskegee University - 37.4 km / 23.3 mi
The nearest airports are: Montgomery Regional Airport (MGM) - 104.3 km / 64.8 mi Columbus, GA (CSG-Columbus Metropolitan) - 57.3 km / 35.6 mi
The preferred airport for Candlewood Suites Auburn, an IHG Hotel is Montgomery Regional Airport (MGM).
Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and a television in a common area.
Green Sustainability
We do have a Green Engage Program. Measuring and controlling water consumption, gas usage, electricity usage, the measurement of our Carbon Footprints, as well as recycling in our common areas for the employees as well as guests.
Amenities / Features
Check In: 3:00 PM
Check Out: 11:00 AM
Minimum age of oldest guest: 21
Uncovered parking
Wheelchair accessible (may have limitations)
Free wired internet
Wheelchair-accessible registration desk
Television in common areas
Free WiFi
Braille or raised signage
Assistive listening devices available
In-room accessibility
Wheelchair accessible parking
Free newspapers in lobby
Roll-in shower
Accessible bathroom
Year Built - 2015
Total number of rooms - 83
Number of floors - 3
Professional property host/manager
Luggage storage
Grocery/convenience store
Business center
24-hour front desk
Barbecue grill(s)
Safe-deposit box at front desk
Smoke-free property
Laundry facilities
Elevator
Free self parking
Fitness facilities
Computer station
ATM/banking
Airport & Shuttle Information
From Atlanta Hartsfield International Airport-Take Interstate 85 South to Exit 57 Bent Creek Road. Slight right on Bent Creek Rd, Turn right on East Glenn Ave, hotel will be on your right.
Airport Shuttle? Sorry, no airport shuttle available.
Breakfast Information
We do not offer a complimentary breakfast - but do have several items for purchase in our Candlewood Cupboard that can either be eaten on the go or prepared in the full kitchens in each room.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets allowed
We do allow pets. There is a $75 pet fee that is non refundable.
Misc Fees / Policies
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Pet fee: USD 50.00 per accommodation, per stay
Service animals are exempt from fees
Rollaway bed fee: USD 10.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
Contactless check-out is available.
Individually-wrapped food options are available for breakfast.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Cleaning Policies
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Staff temperature checks are conducted regularly
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Essential workers only - NO
Property confirms they are implementing enhanced cleaning measures
About Candlewood Suites
Home-like enviroment, great for an extended stay
Fully equipped kitchens with a full-size refrigerator with ice maker, dishwasher, microwave and stovetop, dishes, cookware, and utensils
Free high-speed internet access and a large workspace available in each guest room
TV with DVD player and a comfortable recliner
Comforts of Home Bedding Collection with soft pillows, high quality sheets, and a comfortable mattress set
Provide a Lending Locker service where guests can borrow common household items to use during their stay
Pets are welcome weighing less than 80 lbs
Free local calls and two phone lines with data port as an added convenience
Candlewood Cupboard offers a Brown Bag Breakfast for a meal on the go
Candlewood Gazebo Grill gives guests a great outdoor dining experience ideal for groups
Free guest laundry open 24/7 with detergent and other laundry items available at a decent price
Great fitness area
Housekeeping on a weekly basis
The Candlewood Suites highlights above are subject to change without notice.
Hotel Rate Trends at Candlewood Suites Auburn, an IHG Hotel
The graph above is averages of room rates for both group/meeting prices and the lowest online individual rates our system could find at the time the group bid was submitted. The most competitive group/meeting discount shown is 17.5% in October 2021 and the highest average individual rate is $241 in the month of October 2021. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Candlewood Suites Auburn, an IHG Hotel in a month when rates are lower.
