Hilton Chicago OHare Airport

Was Convenient

We were stranded by weather and were able to snag a last minute room. It was a great option that I highly recommend if stuck at the airport.

Aging hotel with excellent, helpful staff.

We received great assistance from the reservation center, and the front desk staff was fantastic upon arrival. Due to weather issues over Memorial Day weekend, our flights were rerouted and delayed, and we arrived in Chicago late in the evening with no idea what our next steps would be. Thankfully, your team took excellent care of us. From accommodating our late arrival to providing room service and a late dinner, everything was handled with care and professionalism. Thank you for turning a stressful situation into a comfortable stay.

Very convenient especially when we had an early am flight. Staff quite friendly.

The room was average

Checking in at the front desk, the desk clerk was very friendly and helpful. I didnt have my loyalty number handy when making the reservation and she immediately found it in the system for me. The building and rooms were very clean The location is extremely convenient to the airport. Great for quick turnarounds.

Wonderful! I left my purse on the registry desk. Staff called and returned my purse.

Staff has been wonderful. I was able to get a reservation after I missed my connecting flight and couldn't get a flight until the next day. Plus I could walk over from the airport!

The restaurant and lounge staff were very rude and disrespectful however front of the house staff and house keeping was excellent. thanks to to the Gaslight Speak Easy we were taking very well care of.

Poor

Hotel staff were very helpful and responded to my request and kept me informed! I needed my reservation to be held for a very late check in because my flight was late arriving.

After a long week at a conference and a day of flight cancellations that seemed even longer, our stay at the Hilton was a true respite. The service was warm and welcoming, pot roast sandwich hit the spot and a few hours of sleep in a bed was worth every penny!

Our room almost too tiny for two people. The thermostat didn’t work, so we were freezing. No one offered help with our luggage, although they said there was a bellhop. I hope never to return.

Service, location and cleanliness are all on point!

She was very rude.

Convenient location directly outside the airport baggage claim exit. The price is reasonable for a hotel chain known for quality.

The staff is always friendly. Rooms are always clean and comfortable. Excellent

Glad it was close but if it hadn't been a last minute decision due to missed plane connection, I would have stayed someplace more reasonable.

My flight sat delayed and had to spend the night. Service is good. Rooms are good, but way too expensive. Those rooms are not worth $457. We are both in wheel chairs and no one asked if we needed help. I was lied to by the lady that checked us in. She said our room was booked by Expedia so she could not give us a better rate, which it wasn't and show her proof. She said that wasn't your receipt, which was a lie because after we paid the Booking receipt and the paid receipt was identical. You are ripping off people who get stranded. If we weren't wheel chair individuals we would have went somewhere else.