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Palmer House a Hilton Hotel

17 E Monroe St, Chicago, IL 60603 US near Exit 51e on I-90 (~1.0mi)
View Map Reservations: +1-800-760-7718
4.0 Star Property Near Art Institute of Chicago
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01/27/2022 - 01/28/2022
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4 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Palmer House a Hilton Hotel

Below are the verified reviews from guests that we have booked recently:
"Very special hotel to stay at."
Overall Score5.0/ 5
Love this hotel. We have been coming here for years and it never disappoints. Always welcoming and they seem to go out if their way to make you feel special.
(Individual traveler, booked 1 room), from US flag
24-Dec-2021 Verified Review, stayed from Wed Dec 22 to Thu Dec 23 2021 at a $121.99 average nightly rate.
"Was just great."
Overall Score4.0/ 5
It was a last minute decision to head to Chicago and we had a tough time getting a room. Palmer House got us in. The room was kind of small but we were fine. Staff was great and room was clean.
(Individual traveler, booked 1 room), from US flag
07-Sep-2021 Verified Review, stayed from Fri Sep 03 to Sun Sep 05 2021 at a $201.10 average nightly rate.
"Room.in need of repair."
Overall Score3.0/ 5
The sink dripped constantly and there was a loud rumble when the air kicked on and off. It was a loud knocking. Woke us up everytime it kicked on and off.
(Individual traveler, booked 1 room), from US flag
29-Aug-2021 Verified Review, stayed from Sat Aug 28 to Sun Aug 29 2021 at a $163.99 average nightly rate.
"Beautiful hotel being our favorite in Chicago."
Overall Score4.0/ 5
Plan to stay here every time in Chicago. It's a great iconic historic hotel with beautiful architecture, fast elevators and nice rooms with comfortable beds. Our room was close to the elevators so some noise, but not worth moving. Housekeeping needs to be "requested" and should be as it was Pre COVID, but we will definitely stay there every time in Chicago.
(Individual traveler, booked 1 room), from US flag
26-Jul-2021 Verified Review, stayed from Thu Jul 22 to Fri Jul 23 2021 at a $162.99 average nightly rate.
"The experience was not up to par."
Overall Score2.0/ 5
after checking in I found a faulty refrigerator in the room. I attempted to reach the front desk, to no avail because the phone was not answered by the staff. I was eventually relocated to another room, where I found a non working desk tablet. I went to the front desk in person because no one would answer the telephone when I called. when I reached the front desk and reported the problem, I was told someone would be sent to replaced it. The problem was never solved. poor customer service! I could never do business with an establishment with such inconsideration for their guests or recommend them to anyone. the service I experienced was unacceptable.
(Individual traveler, booked 1 room), from US flag
07-Jul-2021 Verified Review, stayed from Fri Jul 02 to Mon Jul 05 2021 at a $151.32 average nightly rate.
"Elegant, Affordable and Great Location"
Overall Score5.0/ 5
I needed a break after the hectic holiday season so booked a stay in early January. My room was large with a desk and chair where I could read, journal or knit. Rooms are very quiet (good sound proofing). Walking around Millennium Park made me feel the Chicago vibe. Easy to walk around loop and near north area. Great location for transportation: # 151 gets you from Union Station to Palmer House; bus 151 or 147 takes you up Michigan Avenue. The subway / "L" is very close for ventures to Lincoln Park, North avenue shopping, Wrigleyville, etc. Concierge desk was very helpful for restaurants and shopping areas suggestions. Of course, Art Institute is almost across the street. Loved sitting in the elegant lobby lounge area for an afternoon wine or tea. The ceiling mural was awesome!
(Individual traveler, booked 1 room), from US flag
10-Jan-2020 Verified Review, stayed from Tue Jan 07 to Thu Jan 09 2020 at a $105.38 average nightly rate.
"Nice Stay"
Overall Score4.0/ 5
Hi! The lobby is very nice and the customer service is great. We lost our key and security was able to come up the door for us pretty fast. The rooms are kind of small and the view wasn't the greatest, but we didn't spring for a bigger room or room with a view so we got what we paid for. All and all it was a very good stay!
(Individual traveler, booked 1 room), from US flag
13-Nov-2019 Verified Review, stayed from Fri Nov 08 to Mon Nov 11 2019 at a $171.26 average nightly rate.
"Good Hotel close To Everything"
Overall Score4.0/ 5
Good hotel in a very good location to Millenium park and other attractions.
(Individual traveler, booked 1 room), from US flag
23-Aug-2019 Verified Review, stayed from Sat Aug 10 to Mon Aug 12 2019 at a $133.05 average nightly rate.
"Great place for a business trip."
Overall Score4.0/ 5
The hotel was lovely. The lobby and bar areas were absolutely gorgeous and there was a lot of seating in the lobby/bar area which was good for socializing. The room was large and well kept. My only complaint was with the bathroom the cold water handle on the sink did not work well and the shower had some problems on the first day (although they seemed to be resolved by the second day).
(Individual traveler, booked 1 room), from US flag
11-Aug-2019 Verified Review, stayed from Wed Aug 07 to Fri Aug 09 2019 at a $263.04 average nightly rate.
"Simply Grand"
Overall Score5.0/ 5
I am in the process of researching the history of events in Chicago when the Palmer House was built so it was natural for me to stay there. I loved the lobby and the history of the place. I thoroughly enjoyed Afternoon Tea and the hostess was very accommodating. I have to also commend Debbie at the concierge desk. Debbie gave me the right map and the print out for the Robie House the following day. My room was cozy. I loved the tub after a long day of walking. Cynthia.
(Individual traveler, booked 1 room), from US flag
09-Aug-2019 Verified Review, stayed from Sun Aug 04 to Tue Aug 06 2019 at a $158.51 average nightly rate.
"A refined hotel."
Overall Score5.0/ 5
I enjoyed my stay at the Palmer House. An excellent choice by my daughter for her wedding party. Only problem. the bar closes too early.
(Individual traveler, booked 1 room), from US flag
28-Nov-2018 Verified Review, stayed from Wed Nov 14 to Tue Nov 20 2018 at a $251.77 average nightly rate.
"Beautiful Property"
Overall Score5.0/ 5
The historic building is gorgeous yet with modern amenities. Vikas was wonderful answering questions and making us feel at home. We will be back!
(Individual traveler, booked 1 room), from US flag
26-Nov-2018 Verified Review, stayed from Wed Nov 21 to Fri Nov 23 2018 at a $95.04 average nightly rate.
"Very good location with reasonable price."
Overall Score4.0/ 5
Good location. Good price. Very good quality hotel. We enjoyed four days here in July 2014.
(Individual traveler, booked 1 room), from US flag
06-Jul-2014 Verified Review, stayed from Tue Jul 01 to Fri Jul 04 2014 at a $109.72 average nightly rate.
"Great place for a theater getaway."
Overall Score4.0/ 5
Stayed with my girls, saw a show. Of course asked for extra towels and they arrived promptly. Late night ordered warm cookies and hot chocolate; again timely and hit the spot!
(Individual traveler, booked 1 room), from US flag
08-Jun-2014 Verified Review, stayed from Sun Jun 08 to Mon Jun 09 2014 at a $199.00 average nightly rate.

Summary of Verified Reviews

85
Very Good

Summary of 1,982 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 85/100 based on reviews from all travelers.

"Very good luxury hotel. Close to Starbucks. Good for sightseeing with nearby parking areas. Awesome vibe."

Location

89/100
347 reviews

"Great location, close to the train station." Decent, but pricey, parking. Great sightseeing, restaurants and shopping nearby.

Vibe

82/100
307 reviews

"Awesome vibe. Pleasant entrance area. Stylish hotel." Hotel could use some updating. Friendly atmosphere. Luxurious Hotel. Luxury hotel. Good for business people. Good choice for a city trip.

Amenities

79/100
316 reviews

"Great buildings with exceptional entrance area, but outdated facilities." Beautiful architecture. Elevator in need of updating. Meeting & event facilities should be improved.

Service

68/100
377 reviews

"Standard service overall, though very professional, and OK reception." Management seems lacking, with badly rated housekeeping, but friendly service. Room service could have been improved. Great concierge service. Valet service could be better. Booking process should be better organized. Recreation staff is nice.

Cleanliness

52/100
152 reviews

"Rooms and bathrooms inadequately cleaned. Clean hotel facilities."

Value

50/100
122 reviews

"Fairly good value for money. Pricey breakfast and dining." Internet is affordable.

Room

48/100
511 reviews

"Complaints about cleanliness, maintenance, and TVs." Small rooms with subpar A/C, minibars, and kitchenettes. Decent beds and views, poor furniture, and old rooms. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Comfort

42/100
224 reviews

"Problems with room size, comfort, and A/C." Okay beds and quiet enough rooms.

Breakfast

39/100
33 reviews

"Some complaints about quality and price of breakfast."

WiFi

31/100
34 reviews

"Wifi quality could be improved. Internet is affordable."

Rated 77/100 based on reviews from families.

"Great shopping. Wonderful sightseeing."

Location

89/100
67 reviews

"Great location with good parking availability." Good shopping and sightseeing.

Service

65/100
71 reviews

"Reception and service are alright." Service is professional and friendly.

Value

57/100
20 reviews

"Fairly good value for money."

Food

49/100
16 reviews

"Food could be better."

Cleanliness

48/100
31 reviews

"Bathrooms and rooms are untidy. Clean hotel facilities."

Room

47/100
92 reviews

"Inadequate minibars in older, poorly-maintained rooms." Beds are fine, in small and inadequately cleaned rooms. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Comfort

46/100
46 reviews

"Small rooms and bathrooms with comfort issues." Okay beds and quiet enough rooms.

Pool

45/100
14 reviews

"Pool should be renewed."

Rated 80/100 based on reviews from couples.

"Beautiful architecture. Stylish hotel."

Location

88/100
30 reviews

"Great location."

Vibe

79/100
26 reviews

"Awesome vibe. Pleasant entrance area. Stylish hotel. Friendly atmosphere."

Amenities

77/100
25 reviews

"Great hotel buildings and entrance area."

Service

69/100
25 reviews

"Friendly service and acceptable reception."

Value

53/100
12 reviews

"Fairly good value for money."

Cleanliness

50/100
9 reviews

"Rooms could be cleaner. Moderately clean hotel facilities."

Comfort

36/100
24 reviews

"Less comfortable, small bathrooms and rooms with average beds."

Room

33/100
40 reviews

"Poorly kept up rooms with complaints about furnishing and bathroom size." Beds are fine, in small and inadequately cleaned rooms.

Rated 69/100 based on reviews from solo travelers.

"Pleasant entrance area."

Location

91/100
11 reviews

"Great location."

Amenities

79/100
10 reviews

"Great hotel buildings and entrance area."

Vibe

79/100
8 reviews

"Awesome vibe. Pleasant entrance area."

Service

67/100
13 reviews

"Service is average, but very friendly."

Value

50/100
5 reviews

"Value for money could be better."

Cleanliness

46/100
5 reviews

"Rooms could be cleaner."

Comfort

38/100
8 reviews

"More comfort would be nice."

Room

37/100
16 reviews

"Guests complained about bathrooms and general cleanliness of the rooms."

Rated 56/100 based on reviews from business travelers.

"Nice building. Great amenities."

Location

89/100
11 reviews

"Great location."

Amenities

76/100
8 reviews

"Nice building."

Vibe

74/100
8 reviews

"Awesome vibe."

Service

68/100
7 reviews

"Service is adequate."

Food

51/100
5 reviews

"Food is all right."

Cleanliness

46/100
6 reviews

"Rooms could be cleaner."

Comfort

46/100
6 reviews

"More comfort would be nice."

Value

44/100
6 reviews

"Value for money could be better."

Room

41/100
13 reviews

"Guests complained about bathrooms and general cleanliness of the rooms."

Rated 79/100 based on reviews from all travelers.

"Very good luxury hotel. Close to Starbucks. Good for sightseeing with nearby parking areas. Awesome vibe."

Location

88/100
327 reviews

"Great location, close to the train station." Decent, but pricey, parking. Great sightseeing, restaurants and shopping nearby.

Vibe

83/100
297 reviews

"Awesome vibe. Pleasant entrance area. Stylish hotel." Hotel could use some updating. Friendly atmosphere. Luxurious Hotel.

Amenities

80/100
308 reviews

"Great buildings with exceptional entrance area, but outdated facilities." Beautiful architecture. Elevator in need of updating. Meeting & event facilities should be improved.

Service

68/100
366 reviews

"Average reception and service professionalism is typical." Management seems lacking, with badly rated housekeeping, but friendly service. Room service could have been improved. Great concierge service. Valet service could be better. Booking process should be better organized. Recreation staff is nice.

Cleanliness

54/100
143 reviews

"Rooms and bathrooms inadequately cleaned. Clean hotel facilities."

Value

50/100
118 reviews

"Fairly good value for money." Pricey food, particularly breakfasts, and expensive WiFi.

Room

49/100
490 reviews

"Small, badly maintained rooms with poor minibars." Complaints about age, cleanliness, and furnishing of the rooms. Small rooms and poorly cleaned bathrooms. Substandard bathrooms, televisions, and air conditioning. Average view. Shower can be a problem.

Comfort

43/100
213 reviews

"Problems with room size, comfort, and A/C."

Breakfast

38/100
30 reviews

"Some complaints about quality and price of breakfast."

WiFi

27/100
32 reviews

"Wifi quality could be improved. Relatively high internet cost."

Rated 76/100 based on reviews from families.

"Great shopping. Wonderful sightseeing."

Location

89/100
64 reviews

"Great location with good parking availability." Good shopping and sightseeing.

Service

65/100
68 reviews

"Friendly service and acceptable reception."

Value

57/100
20 reviews

"Fairly good value for money."

Food

49/100
14 reviews

"Food could be better."

Cleanliness

48/100
30 reviews

"Bathrooms and rooms are untidy. Clean hotel facilities."

Comfort

46/100
43 reviews

"Small rooms and bathrooms with comfort issues." Okay beds and quiet enough rooms.

Room

46/100
87 reviews

"Small, badly maintained rooms with poor minibars." Beds are alright, but room cleanliness could be improved. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Pool

45/100
14 reviews

"Pool should be renewed."

Rated 78/100 based on reviews from couples.

"Beautiful architecture. Stylish hotel."

Location

88/100
28 reviews

"Great location."

Vibe

79/100
25 reviews

"Awesome vibe. Pleasant entrance area. Stylish hotel. Friendly atmosphere."

Amenities

77/100
24 reviews

"Great hotel buildings and entrance area."

Service

69/100
24 reviews

"Friendly service and acceptable reception."

Value

54/100
11 reviews

"Fairly good value for money."

Cleanliness

49/100
8 reviews

"Rooms could be cleaner."

Comfort

36/100
22 reviews

"Less comfortable, small bathrooms and rooms with average beds."

Room

34/100
38 reviews

"Poorly kept up rooms with complaints about furnishing and bathroom size." Beds are fine, in small and inadequately cleaned rooms.

Rated 66/100 based on reviews from solo travelers.

"Pleasant entrance area. Friendly service."

Location

90/100
9 reviews

"Great location."

Amenities

79/100
9 reviews

"Nice building."

Vibe

79/100
7 reviews

"Awesome vibe."

Service

66/100
11 reviews

"Service is average, but very friendly."

Comfort

39/100
7 reviews

"More comfort would be nice."

Room

38/100
13 reviews

"Room needs to be improved."

Rated 58/100 based on reviews from business travelers.

"Location is great. Good amenities."

Location

89/100
10 reviews

"Great location."

Amenities

76/100
8 reviews

"Nice building."

Vibe

74/100
8 reviews

"Awesome vibe."

Service

68/100
6 reviews

"Service is adequate."

Comfort

46/100
6 reviews

"More comfort would be nice."

Cleanliness

45/100
5 reviews

"Rooms could be cleaner."

Value

44/100
6 reviews

"Value for money could be better."

Room

41/100
12 reviews

"Guests complained about bathrooms and general cleanliness of the rooms."

Rated 78/100 based on reviews from all travelers.

"Very good luxury hotel. Close to Starbucks. Good for sightseeing with nearby parking areas. Awesome vibe."

Location

90/100
7 reviews

"Great location."

Service

66/100
6 reviews

"Service is adequate."

Room

40/100
8 reviews

"Room needs to be improved."

Review Semantics by TrustYou

Property Description

A stay at Palmer House a Hilton Hotel places you in the heart of Chicago, within a 5-minute walk of Art Institute of Chicago and Millennium Park. This 4-star hotel is 0.6 mi (1 km) from Willis Tower and 0.7 mi (1.1 km) from Chicago Theatre.

Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/café. Wrap up your day with a drink at the bar/lounge. To-go breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon for a fee.

Make yourself at home in one of the 1641 guestrooms featuring minibars. Your pillowtop bed comes with premium bedding. Cable programming and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

State Street - 0.1 km / 0.1 mi
Grant Park - 0.3 km / 0.2 mi
Lakefront Trail - 0.3 km / 0.2 mi
Art Institute of Chicago - 0.4 km / 0.2 mi
Millennium Park - 0.4 km / 0.2 mi
Michigan Avenue - 0.4 km / 0.3 mi
Chicago Cultural Center - 0.5 km / 0.3 mi
James M. Nederlander Theatre - 0.6 km / 0.4 mi
Chicago Theatre - 0.7 km / 0.4 mi
Goodman Theater - 0.7 km / 0.4 mi
Cloud Gate - 0.7 km / 0.5 mi
Auditorium Building and Theatre - 0.7 km / 0.5 mi
Roosevelt University - 0.8 km / 0.5 mi
Chicago City Hall - 0.8 km / 0.5 mi
Harris Theater - 0.8 km / 0.5 mi

The nearest airports are:
Chicago O'Hare International Airport (ORD) - 30.1 km / 18.7 mi
Chicago Midway Airport (MDW) - 18.5 km / 11.5 mi
Chicago, IL (PWK-Chicago Executive) - 37 km / 23 mi

The preferred airport for Palmer House a Hilton Hotel is Chicago O'Hare International Airport (ORD).

Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Chicago? This hotel has facilities measuring 130000 square feet (12077 square meters), including a conference center. Self parking (subject to charges) is available onsite.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Shopping on site
  • Number of meeting rooms - 77
  • Coworking spaces
  • Conference space size (meters) - 12077
  • Free wired internet
  • Limo or town car service available
  • Free WiFi
  • Number of bars/lounges - 1
  • Braille or raised signage
  • Assistive listening devices available
  • Number of indoor pools - 1
  • In-room accessibility
  • Roll-in shower
  • Accessible bathroom
  • Multilingual staff
  • Conference center
  • Breakfast available (surcharge)
  • Number of coffee shops/cafes - 1
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Year Built - 1873
  • Total number of rooms - 1641
  • Number of floors - 23
  • Professional property host/manager
  • Parking height restrictions apply
  • Express check-in
  • Health club
  • Spa treatment room(s)
  • Full-service spa
  • Designer stores on site
  • Luggage storage
  • Express check-out
  • Grocery/convenience store
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Number of restaurants - 1
  • Spa services on site
  • Safe-deposit box at front desk
  • Smoke-free property
  • Hiking/biking trails nearby
  • Sauna
  • Conference space
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Hair salon
  • ATM/banking
  • Conference space size (feet) - 130000
  • Concierge services

Airport & Shuttle Information

Inexpensive ''L'' (subway) service to O''Hare (ORD) and Midway (MDW) steps away. 6 blocks from Union Station

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pet maximum weight in lb is 75

Pet maximum weight in kg is 34

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 (rates may vary)
  • Self parking fee: USD 52 per night
  • Valet parking fee: USD 75 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Refrigerator fee: USD 40 per stay
  • Rollaway bed fee: USD 40.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50.00

We have included all charges provided to us by the property.

  • Pool access available from 5:30 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
  • Contactless check-out is available.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)

Property confirms they are implementing enhanced cleaning measures

About Hilton Hotels and Resorts

  • Bed & Breakfast Packages for two at select locations
  • Have serenity beds made by Serta and Peter Thomas Roth hair & skincare bath amenities
  • Pre-arrival planning services
  • Pet Friendly Program

The Hilton Hotels and Resorts highlights above are subject to change without notice.

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