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Swissotel Chicago

323 E Wacker Dr, Chicago, IL 60601 US near Exit 51b on I-94 (~1.4mi)
View Map Reservations: +1-800-760-7718
4.5 Star Property Near Chicago Riverwalk
Select Your Room:
01/27/2022 - 01/28/2022
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1 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Swissotel Chicago

Below are the verified reviews from guests that we have booked recently:
"Seamless Experience! Great!"
Overall Score5.0/ 5
Everything we requested (room with lake view, crib in room) was accommodated without having to jump through any hoops or make requests over and over. We showed up, everything was great, we left. The hotel was really clean and modern. We were in room 1903 and the view of Navy pier was phenomenal! We’d stay here again!
(Individual traveler, booked 1 room), from US flag
06-Dec-2021 Verified Review, stayed from Wed Dec 01 to Sat Dec 04 2021 at a $122.99 average nightly rate.
"The room was dark but also toilet leaked around floor."
Overall Score3.0/ 5
Room was dark and the toilet leaked around the floor.
(Individual traveler, booked 1 room), from US flag
29-Nov-2021 Verified Review, stayed from Wed Nov 24 to Sun Nov 28 2021 at a $123.79 average nightly rate.
"Disappointing"
Overall Score2.0/ 5
Only one person working the desk the whole stay and the first clerk didn’t have any information for parking told me to talk to the valet. Couldn’t find the valet for 20 minutes and then when she comes, she says to use self park feature by scanning the QR code. We’re sitting with our hazards on trying to get the parking link to work when she comes back and says someone let her know that self park is down for the week due to a conference and that there’s only valet parking… for $70. She then said we could use the parking garage for the condo next door, which did work but had us nervous the whole time that we would be towed. I will say that their Swiss service concierge were very accommodating, when we could reach someone and when they actually had what we needed. Standard amenities, but no fitted sheet on the bed (just a top sheet) and the curtain rod was broken so we had to finagle the curtain to stay closed. And while I’m appreciative that breakfast was situated in a more COVID friendly solution with in room service, it was also high cost and positioned that dining at their in house restaurant might be better. Low tier experience for an expensive stay.
(Individual traveler, booked 1 room), from US flag
19-Nov-2021 Verified Review, stayed from Tue Nov 16 to Thu Nov 18 2021 at a $147.99 average nightly rate.
"Recommend by a friend."
Overall Score4.0/ 5
Very nice room, great view, loved the fresh clean white linen. We were too close to the elevators as the noice disrupted our sleep., Overall we loved our one night stay in Chicago. Access to the city from the hotel was great. We walked everywhere. Parking was a bit costly. Would stay again.
(Individual traveler, booked 1 room), from US flag
20-Sep-2021 Verified Review, stayed from Sun Sep 19 to Mon Sep 20 2021 at a $173.99 average nightly rate.
"Horrible"
Overall Score5.0/ 5
The manager Will was very disrespectful when the hotel messed up he did not care and pushed me pretty much out of the way take it or leave it.
(Individual traveler, booked 1 room), from US flag
12-Jul-2021 Verified Review, stayed from Fri Jul 09 to Sat Jul 10 2021 at a $206.99 average nightly rate.
"Clean polite service nice view."
Overall Score5.0/ 5
Love the room space breakfast was great view nice.
(Individual traveler, booked 1 room), from US flag
28-Oct-2020 Verified Review, stayed from Sun Oct 25 to Mon Oct 26 2020 at a $120.99 average nightly rate.
"Great customer service."
Overall Score4.0/ 5
great customer service as well as the view. I loved the stay.
(Individual traveler, booked 1 room), from US flag
15-Mar-2020 Verified Review, stayed from Sun Mar 08 to Tue Mar 10 2020 at a $131.82 average nightly rate.
"Bad cancellation experience during CoronaVirus."
Overall Score1.0/ 5
Due to the CoronaVirus I had to change my travel plans to Chicago. I contacted the hotel front desk on 3/2/20 and asked to cancel and get a refund. the contact person there placed me on hold for 10 minutes and then advised that I had a non refundable rate. Actually it was a refundable, pre paid rate. I am very disappointed with Swiss Hotel, as this would have been my first stay with them. Will not choose that brand again. Greg Aiello.
(Individual traveler, booked 1 room), from US flag
12-Mar-2020 Verified Review, stayed from Sun Mar 01 to Mon Mar 02 2020 at a $93.63 average nightly rate.

Summary of Verified Reviews

Rated 85/100 based on reviews from all travelers.

"Very good wellness hotel. Close to Navy Pier. Great rooms in excellent location."

Wellness Area

88/100
54 reviews

"Awesome wellness and fitness areas."

Room

83/100
1168 reviews

"Clean, spacious rooms, comfortable beds, and good views." Insufficiently clean bathrooms and subpar kitchenettes. Poorly-maintained rooms with inadequate A/C and bad minibars. Shower can be a problem. Average rooms with okay TVs.

WiFi

82/100
18 reviews

"Fast and cheap WiFi. Average wifi quality."

Location

77/100
785 reviews

"Good location, close to public transport. Pricey, inconvenient parking." Near downtown with great sightseeing and shopping.

Cleanliness

74/100
400 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Service

66/100
925 reviews

"Reception and service are alright." Friendly, professional service, however housekeeping is less well rated. Old, neglected rooms with uncomfortable beds, yet lovely views. Room service could have been improved. Valet service could be better. Concierge service could be more helpful. Recreation staff is nice.

Breakfast

57/100
58 reviews

"Decent and moderately priced breakfast."

Value

42/100
261 reviews

"Value for money could be better. Food is a bit overpriced." Acceptable breakfast prices. Free internet.

Rated 79/100 based on reviews from families.

"Stylish hotel. Recreation staff is nice."

Room

81/100
203 reviews

"Rooms are large and clean enough, with great views." Poor maintenance in rooms and bathrooms. Shower can be a problem.

Location

74/100
158 reviews

"Great location with excellent sightseeing." Pricey, inconvenient parking.

Cleanliness

72/100
78 reviews

"Clean hotel facilities. Room cleanliness is acceptable."

Service

60/100
156 reviews

"Service is friendly and professional but overall average." Reception and restaurant service were acceptable, but there are complaints about the housekeeping. Valet service could be better. Room service could have been improved.

Breakfast

56/100
8 reviews

"Breakfast is average."

Value

34/100
48 reviews

"Value for money could be better."

Rated 81/100 based on reviews from business travelers.

"Good meeting & event facilities. Good internet service."

Wellness Area

88/100
5 reviews

"Great wellness & sports facilities."

Location

82/100
66 reviews

"Good location with shopping nearby but poor access to parking."

Room

81/100
125 reviews

"Clean, spacious rooms, comfortable beds, and good views." Bathrooms are dirty and rooms in need of maintenance. Shower can be a problem.

WiFi

75/100
6 reviews

"Good internet service."

Cleanliness

72/100
47 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Service

63/100
123 reviews

"Reception and service are alright." Friendly, professional service, however housekeeping is less well rated. Valet service could be better.

Breakfast

55/100
9 reviews

"Breakfast is average."

Food

54/100
30 reviews

"Decent food and menu."

Value

47/100
27 reviews

"Value for money could be better."

Rated 78/100 based on reviews from couples.

"Great desserts & fruits. Good alcoholic drinks."

Wellness Area

90/100
6 reviews

"Awesome wellness and fitness areas."

Room

79/100
177 reviews

"Rooms are large and clean enough, with great views." Bathrooms are dirty and rooms in need of maintenance. Shower can be a problem.

Location

72/100
95 reviews

"Great location with excellent sightseeing." Pricey, inconvenient parking.

Cleanliness

67/100
53 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Breakfast

62/100
13 reviews

"Breakfast is average."

Service

59/100
141 reviews

"Service is friendly and professional but overall average." Reception and restaurant service were acceptable, but there are complaints about the housekeeping. Room service could have been improved. Booking process should be better organized.

Value

41/100
37 reviews

"Value for money could be better."

Rated 83/100 based on reviews from solo travelers.

"Spacious rooms."

Room

74/100
32 reviews

"Rooms are large and clean enough, with great views." Poor maintenance in rooms and bathrooms.

Location

74/100
18 reviews

"Well-located, although unfortunately the parking isn't easy."

Cleanliness

73/100
9 reviews

"Relatively clean rooms."

Service

60/100
25 reviews

"Service is average, but very friendly."

Food

56/100
6 reviews

"Food is all right."

Value

45/100
10 reviews

"Value for money could be better."

Rated 79/100 based on reviews from all travelers.

"Very good wellness hotel. Close to Navy Pier. Great rooms in excellent location."

Wellness Area

90/100
50 reviews

"Awesome wellness and fitness areas."

Room

83/100
1124 reviews

"Clean, spacious rooms, comfortable beds, and good views." Rooms are poorly-furnished and cleaned, with insufficient A/C. Room need better maintenance, and minibars are not great. Shower can be a problem. Standard TV.

WiFi

82/100
18 reviews

"Fast and cheap WiFi. Average wifi quality."

Location

77/100
740 reviews

"Great location. Pricey, inconvenient parking." Near downtown with great sightseeing and shopping.

Cleanliness

74/100
382 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Service

66/100
891 reviews

"Reception and service are alright." Friendly, professional service, however housekeeping is less well rated. Room service could have been improved. Valet service could be better. Old, neglected rooms with uncomfortable beds, yet lovely views. Concierge service could be more helpful. Booking process is sufficient. Recreation staff is nice.

Breakfast

60/100
55 reviews

"Decent and moderately priced breakfast."

Value

43/100
252 reviews

"Value for money could be better. Food is a bit overpriced." Acceptable breakfast prices. Free internet.

Rated 76/100 based on reviews from families.

"Recreation staff is nice. Stylish hotel."

Room

80/100
192 reviews

"Rooms are large and clean enough, with great views." Poor maintenance in rooms and bathrooms. Shower can be a problem.

Cleanliness

73/100
75 reviews

"Clean hotel facilities. Room cleanliness is acceptable."

Location

72/100
149 reviews

"Great location with excellent sightseeing." Pricey, inconvenient parking.

Service

60/100
147 reviews

"Service is friendly and professional but overall average." Reception and restaurant service were acceptable, but there are complaints about the housekeeping. Valet service could be better. Room service could have been improved.

Breakfast

54/100
7 reviews

"Breakfast is average."

Value

34/100
47 reviews

"Value for money could be better."

Rated 78/100 based on reviews from business travelers.

"Good meeting & event facilities. Good internet service."

Wellness Area

88/100
5 reviews

"Great wellness & sports facilities."

Room

81/100
125 reviews

"Clean, spacious rooms, comfortable beds, and good views." Bathrooms are dirty and rooms in need of maintenance. Shower can be a problem.

Location

80/100
63 reviews

"Well-located, although unfortunately the parking isn't easy."

WiFi

75/100
6 reviews

"Good internet service."

Cleanliness

72/100
46 reviews

"Clean hotel facilities. Rooms are clean, but bathrooms are not."

Service

62/100
121 reviews

"Reception and service are alright." Friendly, professional service, however housekeeping is less well rated. Valet service could be better.

Breakfast

55/100
9 reviews

"Breakfast is average."

Food

54/100
30 reviews

"Decent food and menu."

Value

47/100
27 reviews

"Value for money could be better."

Rated 72/100 based on reviews from couples.

"Great desserts & fruits. Good alcoholic drinks."

Wellness Area

90/100
6 reviews

"Awesome wellness and fitness areas."

Room

79/100
171 reviews

"Rooms are large and clean enough, with great views." Bathrooms are dirty and rooms in need of maintenance. Shower can be a problem.

Location

72/100
95 reviews

"Great location with excellent sightseeing." Pricey, inconvenient parking.

Cleanliness

67/100
50 reviews

"Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities."

Breakfast

62/100
13 reviews

"Breakfast is average."

Service

60/100
138 reviews

"Service is friendly and professional but overall average." Reception and restaurant service were acceptable, but there are complaints about the housekeeping. Room service could have been improved.

Value

41/100
37 reviews

"Value for money could be better."

Rated 76/100 based on reviews from solo travelers.

"Spacious rooms."

Location

74/100
16 reviews

"Well-located, although unfortunately the parking isn't easy."

Cleanliness

73/100
9 reviews

"Relatively clean rooms."

Room

72/100
29 reviews

"Lovely rooms with pleasant views." Rooms acceptably clean, but needing maintenance, with poor bathrooms.

Service

59/100
22 reviews

"Service is average, but very friendly."

Value

45/100
10 reviews

"Value for money could be better."

Rated 98/100 based on reviews from all travelers.

"Very good wellness hotel. Close to Navy Pier. Great rooms in excellent location."

Room

80/100
11 reviews

"Lovely rooms with pleasant views."

Location

79/100
15 reviews

"Great location."

Service

71/100
5 reviews

"Fantastic service."

Vibe

69/100
8 reviews

"OK vibe and a friendly atmosphere."

Amenities

59/100
6 reviews

"Average hotel building."

Rated 84/100 based on reviews from all travelers.

"Very good wellness hotel. Close to Navy Pier. Great rooms in excellent location."

Location

81/100
19 reviews

"Great location."

Room

79/100
21 reviews

"Lovely rooms with pleasant views. Room cleanliness is acceptable."

Cleanliness

73/100
11 reviews

"Relatively clean rooms."

Service

65/100
19 reviews

"Service is adequate."

Rated 86/100 based on reviews from families.

"Great room. Great location."

Location

81/100
6 reviews

"Great location."

Room

76/100
7 reviews

"Great room."

Service

62/100
6 reviews

"Service is adequate."

Review Semantics by TrustYou

Property Description

With a stay at Swissotel - Chicago, you'll be centrally located in Chicago, within a 5-minute walk of Chicago Riverwalk and Michigan Avenue. This 4.5-star hotel is 0.4 mi (0.6 km) from Grant Park and 0.5 mi (0.8 km) from Chicago Theatre.

Stop by the hotel's restaurant, The Palm, for lunch or dinner. Dining is also available at the coffee shop/café, and 24-hour room service is provided. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 8:00 AM to 10:30 AM and on weekends from 8:00 AM to noon for a fee.

Make yourself at home in one of the 661 guestrooms featuring refrigerators and iPod docking stations. LCD televisions with cable programming are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

Chicago Riverwalk - 0.2 km / 0.1 mi
Michigan Avenue - 0.4 km / 0.3 mi
Lakefront Trail - 0.6 km / 0.4 mi
Aon Center - 0.6 km / 0.4 mi
Grant Park - 0.6 km / 0.4 mi
Harris Theater - 0.6 km / 0.4 mi
Chicago Theatre - 0.8 km / 0.5 mi
Chicago Cultural Center - 0.9 km / 0.6 mi
Prentice Women's Hospital - 1 km / 0.6 mi
Art Institute of Chicago - 1 km / 0.6 mi
Millennium Park - 1 km / 0.6 mi
Northwestern Memorial Hospital - 1 km / 0.6 mi
House of Blues Chicago - 1.1 km / 0.7 mi
James M. Nederlander Theatre - 1.1 km / 0.7 mi
Cloud Gate - 1.1 km / 0.7 mi

The nearest airports are:
Chicago O'Hare International Airport (ORD) - 30.7 km / 19.1 mi
Chicago Midway Airport (MDW) - 20.4 km / 12.7 mi
Chicago, IL (PWK-Chicago Executive) - 37.5 km / 23.3 mi

The preferred airport for Swissotel - Chicago is Chicago O'Hare International Airport (ORD).

Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

Pamper yourself with onsite massages, body treatments, and facials. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum age of oldest guest: 21
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Wheelchair accessible (may have limitations)
  • Express check-in
  • Television in common areas
  • Free WiFi
  • Number of bars/lounges - 1
  • Braille or raised signage
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Roll-in shower
  • Wedding services
  • Tours/ticket assistance
  • Accessible bathroom
  • Fireplace in lobby
  • 24-hour fitness facilities
  • Luggage storage
  • Express check-out
  • Grocery/convenience store
  • Porter/bellhop
  • Year Built - 1988
  • Total number of rooms - 661
  • Number of floors - 43
  • Professional property host/manager
  • Billiards or pool table
  • Multilingual staff
  • Business center
  • 24-hour front desk
  • Conference center
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Spa services on site
  • Safe-deposit box at front desk
  • Smoke-free property
  • Number of coffee shops/cafes - 1
  • Hiking/biking trails nearby
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Conference space
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Computer station
  • ATM/banking
  • Wheelchair accessible path of travel
  • Concierge services

Airport & Shuttle Information

Midway Airport, 12 miles. Taxi $25O'Hare Airport, 18 miles. Taxi $35

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pet maximum weight in lb is 25

Maximum number of pets per room 1

Pet maximum weight in kg is 11

Service animals are allowed

Service animals are exempt from fees/restrictions

Only dogs are allowed

Pets allowed

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 22 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 60.00 per night
  • Valet parking fee: USD 78.00 per night
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 20 per accommodation, per night
The resort fee includes:
  • Health club access
  • Fitness center access
  • Internet access
  • Phone calls
  • Additional inclusions

We have included all charges provided to us by the property.

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
  • Contactless check-out is available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 48 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
  • This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Gap period enforced between guest stays - 48 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Guest accommodation is sealed after cleaning

Masks are compulsory at the property

Contactless food service / room service is available

Reservation might be required for some facilities onsite

Food service has been amended for enhanced safety

Property follows sanitization practices of Ecolab (3rd party expert - Global)

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Property confirms they are implementing enhanced cleaning measures

About Swissotel

  • 30+ years of luxury and personalized service with over 40 locations in 17 countries
  • Swissotel Circle is a free loyalty program with personalized room services, welcome amenities, discounts on spa and sport services, and early check-in/check-out
  • Property amenities include bar/lounge specialty cocktails, business-friendly center with internet access, and restaurant service

The Swissotel highlights above are subject to change without notice.

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