Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of DoubleTree by Hilton Metropolitan - New York City
Below are the verified reviews from guests that we have booked recently:
"Hotel Never Reopened, Sent Confirmation Anyways."
Overall Score1.0/5
I booked a room at this hotel through a 3rd party website months in advance of my trip; the only issue was that the hotel never reopened but they went ahead and made the reservation, took my money and sent me multiple forms of communication indicating confirmation of the room and that they were anticipating my stay (including a text message earlier on check in day!). I only learned that the hotel was closed when we arrived with our luggage. Customer service wouldn't honor our price for a new Hilton hotel or would even transfer me to reservations. They wouldn't even offer a refund over the phone; only a voucher for a future Hilton stay. 0/5 on all accounts.
Dillon K. (Individual traveler, booked 1 room), from
26-Oct-2021 Verified Review, stayed from Fri Oct 08 to Mon Oct 11 2021 at a $127.99 average nightly rate.
"Unfriendly check in people over a hotel in need of renovations."
Overall Score3.0/5
I and my husband are Hilton Honor members but it happened that I made the reservation through the NYC web. We tried to check in earlier than three pm but no rooms available. Ok, we waited. But every time we had a contact with the hotel or question, we were treated very poorly. And we were told that being members did not matter to them when the reservation is made through someone else. Courtesy and good manners are in no matter what. Besides, the hotel needs to be improved. It looks old inside.
Julia S. (Individual traveler, booked 1 room), from
26-Dec-2019 Verified Review, stayed from Mon Dec 23 to Tue Dec 24 2019 at a $152.99 average nightly rate.
"My Visit"
Overall Score2.0/5
Hotel desk personnel very surly and unprofessional. Was confirmed for a king bed, but got a queen and there was no trying to help the mistake.
Joan L. (Individual traveler, booked 1 room), from
23-Jun-2019 Verified Review, stayed from Sat Jun 22 to Sun Jun 23 2019 at a $253.05 average nightly rate.
"Big room problems."
Overall Score4.0/5
The big issues were involved with the bath room in my assigned room Bath room was totally not useable.
Andrew K. (Individual traveler, booked 1 room), from
05-May-2019 Verified Review, stayed from Fri May 03 to Mon May 06 2019 at a $234.67 average nightly rate.
Summary of Verified Reviews
39
Poor
Summary of 240 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Inadequate rooms with subpar service. Vibe is not too good."
Location
95/100
13 reviews
"Great location."
Value
47/100
18 reviews
"Value for money could be better."
Vibe
39/100
12 reviews
"Vibe is not too good. Hotel could use some updating."
Room
37/100
18 reviews
"Room needs to be improved."
Service
30/100
41 reviews
"Complaints about friendliness and professionalism of the staff."Booking process should be better organized.
Amenities
0/100
8 reviews
"Hotel buildings could use some improvement."
Rated 44/100 based on reviews from families.
""
Service
35/100
5 reviews
"Service could be improved."
Rated 32/100 based on reviews from all travelers.
"Inadequate rooms with subpar service. Vibe is not too good."
Location
94/100
9 reviews
"Great location."
Value
45/100
13 reviews
"Value for money could be better."
Vibe
39/100
12 reviews
"Vibe is not too good. Hotel could use some updating."
Room
35/100
17 reviews
"Room needs to be improved."
Service
27/100
34 reviews
"Complaints about friendliness and professionalism of the staff."Booking process should be better organized.
Amenities
0/100
7 reviews
"Hotel buildings could use some improvement."
Rated 44/100 based on reviews from all travelers.
"Inadequate rooms with subpar service. Vibe is not too good."
Service
30/100
5 reviews
"Service could be improved."
Property Description
With a prime location on Lexington Avenue at 51st Street in the heart of Midtown’s East Side, the Doubletree Metropolitan Hotel is walking distance to fashionable shopping, Radio City Music Hall, Rockefeller Center, and Times Square. This modern hotel has stylish guestrooms that feature high-speed Internet access, large work desk, flat screen television, in-room climate control and the Sweet Dreams® by Doubletree Sleep Experience. Hotel amenities include Business Center, The Met Grill (open for breakfast, lunch and dinner), The Met lounge (trendy lobby lounge) and complimentary access to the brand new Fitness Center.
Amenities / Features
Check In: 3:00 pm
Check Out: 11:00 am
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Central location
Concierge service
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Hairdryer available
Hair dresser
Handicap accessible
Ice Maker
Internet - ethernet
Ironing facilities
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Radio in room
Restaurant
Self controlled heating/cooling system
Shop
Shower
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
TV room
Voicemail
Airport & Shuttle Information
Convenient to all 3 area airports.La Guardia (LGA) - 10 miles - $35 approximate taxi fare.Newark (EWR) - 15 miles - $65 approximate taxi fare.John F. Kennedy (JFK) - 15 miles - $55 approximate taxi fare.
Local Shuttle Info: Hotel does not provide shuttle service.Visit supershuttle for rates to/from all three local airports.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are not allowed.
Cleaning Policies
Hilton CleanStay with Lysol protection is setting a new standard for hotel cleanliness and disinfection.
About Doubletree Hotels
Delicious warm chocolate chip cookies upon check-in
HD TV's
Free Wi-Fi in public spaces
Premium bath products by Crabtree & Evelyn
DoubleTree Fitness Guest Rooms
Green-Certified Hotels
Eforea Spa offers three customized experiences for any guest
Select locations offer Made Markets, serving healthier, fresh made options
The Doubletree Hotels highlights above are subject to change without notice.
Seasonality of Hotel Rates at DoubleTree by Hilton Metropolitan - New York City
The graph above is seasonality of room rates for both group/meeting prices and the lowest online individual rates our system could find at the time the group bid was submitted. The most competitive group/meeting discount shown is 45.6% in March 2021 and the highest average individual rate is $437 in the month of November 2021. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at DoubleTree by Hilton Metropolitan - New York City in a month when rates are lower.
