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Doubletree by Hilton Metropolitan New York City

569 Lexington Ave, New York, NY 10022 US near Exit 16W (113) on NJ Turnpike (~5.9mi)
View Map Reservations: +1-800-760-7718
4 Star Luxury Property
Cleaning Policy: Hilton CleanStay with Lysol protection is setting a new standard for hotel cleanliness and disinfection.
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Average
3.5/5

Based on 6481 guest reviews

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  • The Avg. Group Discount is 16.5%!
  • Gym is available on property
  • 764 rooms in property
  • 19 floors in hotel
  • 22 suites in hotel
  • Check-in: 3:00pm
  • Group score of 10.0/10
  • 8 conference rooms in property
Select Your Room:
01/20/2022 - 01/21/2022
Searching all hotel inventory networks
6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Doubletree by Hilton Metropolitan New York City

Below are the verified reviews from guests that we have booked recently:
"Hotel Never Reopened, Sent Confirmation Anyways."
Overall Score1.0/ 5
I booked a room at this hotel through a 3rd party website months in advance of my trip; the only issue was that the hotel never reopened but they went ahead and made the reservation, took my money and sent me multiple forms of communication indicating confirmation of the room and that they were anticipating my stay (including a text message earlier on check in day!). I only learned that the hotel was closed when we arrived with our luggage. Customer service wouldn't honor our price for a new Hilton hotel or would even transfer me to reservations. They wouldn't even offer a refund over the phone; only a voucher for a future Hilton stay. 0/5 on all accounts.
(Individual traveler, booked 1 room), from US flag
26-Oct-2021 Verified Review, stayed from Fri Oct 08 to Mon Oct 11 2021 at a $127.99 average nightly rate.
"Unfriendly check in people over a hotel in need of renovations."
Overall Score3.0/ 5
I and my husband are Hilton Honor members but it happened that I made the reservation through the NYC web. We tried to check in earlier than three pm but no rooms available. Ok, we waited. But every time we had a contact with the hotel or question, we were treated very poorly. And we were told that being members did not matter to them when the reservation is made through someone else. Courtesy and good manners are in no matter what. Besides, the hotel needs to be improved. It looks old inside.
(Individual traveler, booked 1 room), from US flag
26-Dec-2019 Verified Review, stayed from Mon Dec 23 to Tue Dec 24 2019 at a $152.99 average nightly rate.
"My Visit"
Overall Score2.0/ 5
Hotel desk personnel very surly and unprofessional. Was confirmed for a king bed, but got a queen and there was no trying to help the mistake.
(Individual traveler, booked 1 room), from US flag
23-Jun-2019 Verified Review, stayed from Sat Jun 22 to Sun Jun 23 2019 at a $253.05 average nightly rate.
"Big room problems."
Overall Score4.0/ 5
The big issues were involved with the bath room in my assigned room Bath room was totally not useable.
(Individual traveler, booked 1 room), from US flag
05-May-2019 Verified Review, stayed from Fri May 03 to Mon May 06 2019 at a $234.67 average nightly rate.

Summary of Verified Reviews

Rated 54/100 based on reviews from all travelers.

"Good for sightseeing with access to public transportation. Room needs to be improved. Vibe is not too good."

Location

98/100
163 reviews

"Good location, close to public transport." Central location with great sightseeing, dining out and shopping.

Breakfast

70/100
19 reviews

"Tasty breakfast."

WiFi

61/100
12 reviews

"WiFi is decent and okay-priced."

Value

57/100
67 reviews

"Fairly good value for money. Internet is affordable."

Service

52/100
162 reviews

"Problems with management professionalism." Welcoming service and reception and housekeeping are alright. Booking process should be better organized.

Comfort

45/100
76 reviews

"Small rooms with comfort and noise issues." Lovely beds, but substandard room maintenance with poor A/C.

Room

42/100
182 reviews

"Rooms are badly-kept, and old, with poor furniture, but nice beds." Rooms are unclean and small, with subpar A/C and minibars. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Vibe

40/100
51 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is not particularly attractive.

Cleanliness

39/100
60 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Amenities

25/100
34 reviews

"Poorly reviewed buildings and an uninspiring entrance area." Elevator in need of updating.

Rated 55/100 based on reviews from families.

"Terrific location. Good breakfast."

Location

99/100
44 reviews

"Great location."

Breakfast

72/100
5 reviews

"Tasty breakfast."

Service

57/100
39 reviews

"Reception and service are alright. Great, friendly housekeeping."

Comfort

46/100
16 reviews

"Small rooms with complaints about comfort, but good beds."

Room

38/100
44 reviews

"Rooms are badly-kept, and old, with poor furniture, but nice beds." Small, poorly cleaned rooms and subpar bathrooms.

Cleanliness

35/100
13 reviews

"Rooms could be cleaner. Moderately clean hotel facilities."

Vibe

33/100
13 reviews

"Vibe is not too good. Hotel could use some updating."

Amenities

23/100
9 reviews

"Hotel buildings could use some improvement."

Rated 74/100 based on reviews from couples.

"Comfortable beds."

Location

98/100
22 reviews

"Great location."

Service

59/100
18 reviews

"Friendly service and acceptable reception."

Comfort

48/100
14 reviews

"The beds are great, but otherwise not very comfortable."

Room

44/100
27 reviews

"Inadequately cleaned and maintained rooms and bathrooms." Comfortable beds. Shower can be a problem.

Cleanliness

43/100
12 reviews

"Rooms could be cleaner."

Vibe

37/100
7 reviews

"Vibe is not too good."

Rated 48/100 based on reviews from business travelers.

"Great location."

Location

99/100
8 reviews

"Great location."

Room

37/100
6 reviews

"Room needs to be improved."

Rated 55/100 based on reviews from solo travelers.

"Great location."

Location

99/100
6 reviews

"Great location."

Room

34/100
8 reviews

"Room needs to be improved."

Rated 57/100 based on reviews from all travelers.

"Good for sightseeing with access to public transportation. Room needs to be improved. Vibe is not too good."

Location

98/100
5 reviews

"Great location."

Service

56/100
6 reviews

"Service is adequate."

Room

34/100
8 reviews

"Room needs to be improved."

Rated 61/100 based on reviews from all travelers.

"Good for sightseeing with access to public transportation. Room needs to be improved. Vibe is not too good."

Location

99/100
10 reviews

"Great location."

Service

54/100
6 reviews

"Service is average, but very friendly."

Room

34/100
6 reviews

"Room needs to be improved."

Rated 41/100 based on reviews from all travelers.

"Good for sightseeing with access to public transportation. Room needs to be improved. Vibe is not too good."

Location

98/100
122 reviews

"Good location, close to public transport." Near to downtown with good options for sightseeing.

Breakfast

72/100
15 reviews

"Tasty breakfast."

WiFi

57/100
7 reviews

"WiFi is decent and okay-priced."

Value

56/100
46 reviews

"Fairly good value for money. Internet is affordable."

Service

49/100
122 reviews

"Problems with management professionalism." Welcoming service and reception and housekeeping are alright. Booking process should be better organized.

Comfort

43/100
61 reviews

"Small rooms with comfort and noise issues." Lovely beds, but substandard room maintenance with poor A/C.

Room

42/100
147 reviews

"Rooms are badly-kept, and old, with poor furniture, but nice beds." Rooms are small with complaints about cleanliness and A/C. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

Vibe

40/100
37 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is not particularly attractive.

Cleanliness

38/100
49 reviews

"Bathrooms and rooms are untidy. Moderately clean hotel facilities."

Amenities

24/100
27 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Rated 49/100 based on reviews from families.

"Terrific location."

Location

99/100
34 reviews

"Great location."

Service

55/100
26 reviews

"Friendly service and acceptable reception."

Comfort

43/100
10 reviews

"Small and uncomfortable rooms."

Cleanliness

35/100
11 reviews

"Rooms could be cleaner. Moderately clean hotel facilities."

Room

35/100
32 reviews

"Guests complain about room size, bathrooms, and maintenance."

Vibe

34/100
7 reviews

"Vibe is not too good."

Amenities

23/100
6 reviews

"Hotel buildings could use some improvement."

Rated 72/100 based on reviews from couples.

"Comfortable beds."

Location

98/100
17 reviews

"Great location."

Value

63/100
6 reviews

"Fairly good value for money."

Service

56/100
13 reviews

"Service is average, but very friendly."

Comfort

49/100
13 reviews

"The beds are great, but otherwise not very comfortable."

Room

44/100
23 reviews

"Inadequately cleaned and maintained rooms and bathrooms." Comfortable beds. Shower can be a problem.

Cleanliness

41/100
9 reviews

"Rooms could be cleaner."

Vibe

36/100
5 reviews

"Vibe is not too good."

Rated 42/100 based on reviews from business travelers.

"Great location."

Location

99/100
6 reviews

"Great location."

Room

37/100
6 reviews

"Room needs to be improved."

Rated 43/100 based on reviews from solo travelers.

"Great location."

Room

34/100
6 reviews

"Room needs to be improved."

Rated 46/100 based on reviews from all travelers.

"Good for sightseeing with access to public transportation. Room needs to be improved. Vibe is not too good."

Location

99/100
8 reviews

"Great location."

Value

56/100
9 reviews

"Fairly good value for money."

Service

52/100
16 reviews

"Service is adequate."

Room

36/100
9 reviews

"Room needs to be improved."

Vibe

35/100
5 reviews

"Vibe is not too good."

Rated 67/100 based on reviews from families.

"Great location."

Service

54/100
6 reviews

"Service is adequate."

Rated 67/100 based on reviews from all travelers.

"Good for sightseeing with access to public transportation. Room needs to be improved. Vibe is not too good."

Location

98/100
5 reviews

"Great location."

Review Semantics by TrustYou

Property Description

With a prime location on Lexington Avenue at 51st Street in the heart of Midtown’s East Side, the Doubletree Metropolitan Hotel is walking distance to fashionable shopping, Radio City Music Hall, Rockefeller Center, and Times Square. This modern hotel has stylish guestrooms that feature high-speed Internet access, large work desk, flat screen television, in-room climate control and the Sweet Dreams® by Doubletree Sleep Experience. Hotel amenities include Business Center, The Met Grill (open for breakfast, lunch and dinner), The Met lounge (trendy lobby lounge) and complimentary access to the brand new Fitness Center.

Amenities / Features


  • Check In: 3:00 pm
  • Check Out: 11:00 am
  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Central location
  • Concierge service
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Hairdryer available
  • Hair dresser
  • Handicap accessible
  • Ice Maker
  • Internet - ethernet
  • Ironing facilities
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Radio in room
  • Restaurant
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Telephone
  • Telephone in all rooms
  • Television
  • Travellers cheques accepted
  • TV room
  • Voicemail

Airport & Shuttle Information

Convenient to all 3 area airports.La Guardia (LGA) - 10 miles - $35 approximate taxi fare.Newark (EWR) - 15 miles - $65 approximate taxi fare.John F. Kennedy (JFK) - 15 miles - $55 approximate taxi fare.

Local Shuttle Info: Hotel does not provide shuttle service.Visit supershuttle for rates to/from all three local airports.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Sorry, pets are not allowed.

Cleaning Policies

Hilton CleanStay with Lysol protection is setting a new standard for hotel cleanliness and disinfection.

About Doubletree Hotels

  • Delicious warm chocolate chip cookies upon check-in
  • HD TV's
  • Free Wi-Fi in public spaces
  • Premium bath products by Crabtree & Evelyn
  • DoubleTree Fitness Guest Rooms
  • Green-Certified Hotels
  • Eforea Spa offers three customized experiences for any guest
  • Select locations offer Made Markets, serving healthier, fresh made options

The Doubletree Hotels highlights above are subject to change without notice.

Seasonality of Hotel Rates at Doubletree by Hilton Metropolitan Hotel

Rate fluctuations of Doubletree by Hilton Metropolitan Hotel

The graph above is seasonality of room rates for both group/meeting prices and the lowest online individual rates our system could find at the time the group bid was submitted. The most competitive group/meeting discount shown is 42.7% in November 2020 and the highest average individual rate is $431 in the month of November 2021. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Doubletree by Hilton Metropolitan Hotel in a month when rates are lower.

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Testimonials:

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"I have had a ball just sitting back and letting you do all the work. This is not my first time using your site. You have made all of my family reunions great." L.G. - Tampa, FL

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