Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Doubletree by Hilton Metropolitan New York City
Below are the verified reviews from guests that we have booked recently:
"Hotel Never Reopened, Sent Confirmation Anyways."
Overall Score1.0/5
I booked a room at this hotel through a 3rd party website months in advance of my trip; the only issue was that the hotel never reopened but they went ahead and made the reservation, took my money and sent me multiple forms of communication indicating confirmation of the room and that they were anticipating my stay (including a text message earlier on check in day!). I only learned that the hotel was closed when we arrived with our luggage. Customer service wouldn't honor our price for a new Hilton hotel or would even transfer me to reservations. They wouldn't even offer a refund over the phone; only a voucher for a future Hilton stay. 0/5 on all accounts.
Dillon K. (Individual traveler, booked 1 room), from
26-Oct-2021 Verified Review, stayed from Fri Oct 08 to Mon Oct 11 2021 at a $127.99 average nightly rate.
"Unfriendly check in people over a hotel in need of renovations."
Overall Score3.0/5
I and my husband are Hilton Honor members but it happened that I made the reservation through the NYC web. We tried to check in earlier than three pm but no rooms available. Ok, we waited. But every time we had a contact with the hotel or question, we were treated very poorly. And we were told that being members did not matter to them when the reservation is made through someone else. Courtesy and good manners are in no matter what. Besides, the hotel needs to be improved. It looks old inside.
Julia S. (Individual traveler, booked 1 room), from
26-Dec-2019 Verified Review, stayed from Mon Dec 23 to Tue Dec 24 2019 at a $152.99 average nightly rate.
"My Visit"
Overall Score2.0/5
Hotel desk personnel very surly and unprofessional. Was confirmed for a king bed, but got a queen and there was no trying to help the mistake.
Joan L. (Individual traveler, booked 1 room), from
23-Jun-2019 Verified Review, stayed from Sat Jun 22 to Sun Jun 23 2019 at a $253.05 average nightly rate.
"Big room problems."
Overall Score4.0/5
The big issues were involved with the bath room in my assigned room Bath room was totally not useable.
Andrew K. (Individual traveler, booked 1 room), from
05-May-2019 Verified Review, stayed from Fri May 03 to Mon May 06 2019 at a $234.67 average nightly rate.
Summary of Verified Reviews
54
Poor
Summary of 815 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Good for sightseeing with access to public transportation. Room needs to be improved. Vibe is not too good."
Location
98/100
163 reviews
"Good location, close to public transport."Central location with great sightseeing, dining out and shopping.
Breakfast
70/100
19 reviews
"Tasty breakfast."
WiFi
61/100
12 reviews
"WiFi is decent and okay-priced."
Value
57/100
67 reviews
"Fairly good value for money. Internet is affordable."
Service
52/100
162 reviews
"Problems with management professionalism."Welcoming service and reception and housekeeping are alright.Booking process should be better organized.
Comfort
45/100
76 reviews
"Small rooms with comfort and noise issues."Lovely beds, but substandard room maintenance with poor A/C.
Room
42/100
182 reviews
"Rooms are badly-kept, and old, with poor furniture, but nice beds."Rooms are unclean and small, with subpar A/C and minibars.Small rooms and poorly cleaned bathrooms. Shower can be a problem.
Vibe
40/100
51 reviews
"Atmosphere not particularly friendly, giving poor vibes."Hotel could use some updating.Entrance area is not particularly attractive.
Cleanliness
39/100
60 reviews
"Bathrooms and rooms are untidy. Moderately clean hotel facilities."
Amenities
25/100
34 reviews
"Poorly reviewed buildings and an uninspiring entrance area."Elevator in need of updating.
Rated 55/100 based on reviews from families.
"Terrific location. Good breakfast."
Location
99/100
44 reviews
"Great location."
Breakfast
72/100
5 reviews
"Tasty breakfast."
Service
57/100
39 reviews
"Reception and service are alright. Great, friendly housekeeping."
Comfort
46/100
16 reviews
"Small rooms with complaints about comfort, but good beds."
Room
38/100
44 reviews
"Rooms are badly-kept, and old, with poor furniture, but nice beds."Small, poorly cleaned rooms and subpar bathrooms.
Cleanliness
35/100
13 reviews
"Rooms could be cleaner. Moderately clean hotel facilities."
Vibe
33/100
13 reviews
"Vibe is not too good. Hotel could use some updating."
Amenities
23/100
9 reviews
"Hotel buildings could use some improvement."
Rated 74/100 based on reviews from couples.
"Comfortable beds."
Location
98/100
22 reviews
"Great location."
Service
59/100
18 reviews
"Friendly service and acceptable reception."
Comfort
48/100
14 reviews
"The beds are great, but otherwise not very comfortable."
Room
44/100
27 reviews
"Inadequately cleaned and maintained rooms and bathrooms."Comfortable beds. Shower can be a problem.
Cleanliness
43/100
12 reviews
"Rooms could be cleaner."
Vibe
37/100
7 reviews
"Vibe is not too good."
Rated 48/100 based on reviews from business travelers.
"Great location."
Location
99/100
8 reviews
"Great location."
Room
37/100
6 reviews
"Room needs to be improved."
Rated 55/100 based on reviews from solo travelers.
"Great location."
Location
99/100
6 reviews
"Great location."
Room
34/100
8 reviews
"Room needs to be improved."
Rated 57/100 based on reviews from all travelers.
"Good for sightseeing with access to public transportation. Room needs to be improved. Vibe is not too good."
Location
98/100
5 reviews
"Great location."
Service
56/100
6 reviews
"Service is adequate."
Room
34/100
8 reviews
"Room needs to be improved."
Rated 61/100 based on reviews from all travelers.
"Good for sightseeing with access to public transportation. Room needs to be improved. Vibe is not too good."
Location
99/100
10 reviews
"Great location."
Service
54/100
6 reviews
"Service is average, but very friendly."
Room
34/100
6 reviews
"Room needs to be improved."
Rated 41/100 based on reviews from all travelers.
"Good for sightseeing with access to public transportation. Room needs to be improved. Vibe is not too good."
Location
98/100
122 reviews
"Good location, close to public transport."Near to downtown with good options for sightseeing.
Breakfast
72/100
15 reviews
"Tasty breakfast."
WiFi
57/100
7 reviews
"WiFi is decent and okay-priced."
Value
56/100
46 reviews
"Fairly good value for money. Internet is affordable."
Service
49/100
122 reviews
"Problems with management professionalism."Welcoming service and reception and housekeeping are alright.Booking process should be better organized.
Comfort
43/100
61 reviews
"Small rooms with comfort and noise issues."Lovely beds, but substandard room maintenance with poor A/C.
Room
42/100
147 reviews
"Rooms are badly-kept, and old, with poor furniture, but nice beds."Rooms are small with complaints about cleanliness and A/C.Small rooms and poorly cleaned bathrooms. Shower can be a problem.
Vibe
40/100
37 reviews
"Atmosphere not particularly friendly, giving poor vibes."Hotel could use some updating.Entrance area is not particularly attractive.
Cleanliness
38/100
49 reviews
"Bathrooms and rooms are untidy. Moderately clean hotel facilities."
Amenities
24/100
27 reviews
"Poorly reviewed buildings and an uninspiring entrance area."
Rated 49/100 based on reviews from families.
"Terrific location."
Location
99/100
34 reviews
"Great location."
Service
55/100
26 reviews
"Friendly service and acceptable reception."
Comfort
43/100
10 reviews
"Small and uncomfortable rooms."
Cleanliness
35/100
11 reviews
"Rooms could be cleaner. Moderately clean hotel facilities."
Room
35/100
32 reviews
"Guests complain about room size, bathrooms, and maintenance."
Vibe
34/100
7 reviews
"Vibe is not too good."
Amenities
23/100
6 reviews
"Hotel buildings could use some improvement."
Rated 72/100 based on reviews from couples.
"Comfortable beds."
Location
98/100
17 reviews
"Great location."
Value
63/100
6 reviews
"Fairly good value for money."
Service
56/100
13 reviews
"Service is average, but very friendly."
Comfort
49/100
13 reviews
"The beds are great, but otherwise not very comfortable."
Room
44/100
23 reviews
"Inadequately cleaned and maintained rooms and bathrooms."Comfortable beds. Shower can be a problem.
Cleanliness
41/100
9 reviews
"Rooms could be cleaner."
Vibe
36/100
5 reviews
"Vibe is not too good."
Rated 42/100 based on reviews from business travelers.
"Great location."
Location
99/100
6 reviews
"Great location."
Room
37/100
6 reviews
"Room needs to be improved."
Rated 43/100 based on reviews from solo travelers.
"Great location."
Room
34/100
6 reviews
"Room needs to be improved."
Rated 46/100 based on reviews from all travelers.
"Good for sightseeing with access to public transportation. Room needs to be improved. Vibe is not too good."
Location
99/100
8 reviews
"Great location."
Value
56/100
9 reviews
"Fairly good value for money."
Service
52/100
16 reviews
"Service is adequate."
Room
36/100
9 reviews
"Room needs to be improved."
Vibe
35/100
5 reviews
"Vibe is not too good."
Rated 67/100 based on reviews from families.
"Great location."
Service
54/100
6 reviews
"Service is adequate."
Rated 67/100 based on reviews from all travelers.
"Good for sightseeing with access to public transportation. Room needs to be improved. Vibe is not too good."
Location
98/100
5 reviews
"Great location."
Customer Reviews of Doubletree by Hilton Metropolitan New York City
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
With a prime location on Lexington Avenue at 51st Street in the heart of Midtown’s East Side, the Doubletree Metropolitan Hotel is walking distance to fashionable shopping, Radio City Music Hall, Rockefeller Center, and Times Square. This modern hotel has stylish guestrooms that feature high-speed Internet access, large work desk, flat screen television, in-room climate control and the Sweet Dreams® by Doubletree Sleep Experience. Hotel amenities include Business Center, The Met Grill (open for breakfast, lunch and dinner), The Met lounge (trendy lobby lounge) and complimentary access to the brand new Fitness Center.
Amenities / Features
Check In: 3:00 pm
Check Out: 11:00 am
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Central location
Concierge service
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Hairdryer available
Hair dresser
Handicap accessible
Ice Maker
Internet - ethernet
Ironing facilities
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Radio in room
Restaurant
Self controlled heating/cooling system
Shop
Shower
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
TV room
Voicemail
Airport & Shuttle Information
Convenient to all 3 area airports.La Guardia (LGA) - 10 miles - $35 approximate taxi fare.Newark (EWR) - 15 miles - $65 approximate taxi fare.John F. Kennedy (JFK) - 15 miles - $55 approximate taxi fare.
Local Shuttle Info: Hotel does not provide shuttle service.Visit supershuttle for rates to/from all three local airports.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are not allowed.
Cleaning Policies
Hilton CleanStay with Lysol protection is setting a new standard for hotel cleanliness and disinfection.
About Doubletree Hotels
Delicious warm chocolate chip cookies upon check-in
HD TV's
Free Wi-Fi in public spaces
Premium bath products by Crabtree & Evelyn
DoubleTree Fitness Guest Rooms
Green-Certified Hotels
Eforea Spa offers three customized experiences for any guest
Select locations offer Made Markets, serving healthier, fresh made options
The Doubletree Hotels highlights above are subject to change without notice.
Seasonality of Hotel Rates at Doubletree by Hilton Metropolitan Hotel
The graph above is seasonality of room rates for both group/meeting prices and the lowest online individual rates our system could find at the time the group bid was submitted. The most competitive group/meeting discount shown is 42.7% in November 2020 and the highest average individual rate is $431 in the month of November 2021. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Doubletree by Hilton Metropolitan Hotel in a month when rates are lower.
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