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Holiday Inn Hotel & Suites Des Moines Northwest An Ihg Hotel

4800 Merle Hay Rd, Urbandale, IA 50322 US near Exit 131 on I-35 (~0.2mi)
View Map Reservations: +1-800-760-7718
3.0 Star Property Near Merle Hay Mall
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Very Good
4.0/5

Based on 505 guest reviews

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  • Free wired internet
  • Free WiFi
  • Number of indoor pools - 1
  • Free newspapers in lobby
  • 24-hour fitness facilities
  • Free area shuttle
  • Free airport transportation
  • Breakfast available (surcharge)
  • Smoke-free property
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09/28/2022 - 09/29/2022
Searching all hotel inventory networks
2 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Holiday Inn Hotel & Suites Des Moines Northwest An Ihg Hotel

Below are the verified reviews from guests that we have booked recently:
"The worst experience ever."
Overall Score1.0/ 5
They left me outside and never answered me to let me in and check in.
(Individual traveler, booked 1 room), from US flag
11-Jul-2022 Verified Review, stayed from Fri Jul 08 to Sat Jul 09 2022 at a $189.00 average nightly rate.
"Great Iowa hospitality in both Holiday Inn and Bennigan's Restaurant."
Overall Score5.0/ 5
A+
(Individual traveler, booked 1 room), from US flag
17-Sep-2021 Verified Review, stayed from Tue Sep 14 to Wed Sep 15 2021 at a $100.99 average nightly rate.
"Great Stay"
Overall Score5.0/ 5
Showed up late and felt welcome. Bed was comfortable and breakfast was outstanding. No noise.
(Individual traveler, booked 1 room), from US flag
20-Aug-2021 Verified Review, stayed from Tue Aug 17 to Wed Aug 18 2021 at a $104.00 average nightly rate.
"Excellent—very Pleased."
Overall Score5.0/ 5
Staff welcoming and helpful, room clean. Great stay.
(Individual traveler, booked 1 room), from US flag
08-Aug-2021 Verified Review, stayed from Sat Aug 07 to Sun Aug 08 2021 at a $107.99 average nightly rate.
"Very Disappointed"
Overall Score3.0/ 5
Friendly desk staff; accommodating shuttle; horrible breakfast; horrible heating system.
(Individual traveler, booked 1 room), from US flag
30-Nov-2019 Verified Review, stayed from Fri Nov 29 to Sat Nov 30 2019 at a $76.13 average nightly rate.
"Nice hotel. Staff is awesome."
Overall Score4.0/ 5
Very nice hotel. Staff is awesome. Event I was attending was very well done.
(Individual traveler, booked 1 room), from US flag
17-Nov-2019 Verified Review, stayed from Fri Nov 15 to Sun Nov 17 2019 at a $82.79 average nightly rate.
"Helpful and Kind Staff"
Overall Score5.0/ 5
Receptionist was extremely helpful and kind. I was late and lacking my credentials, he took care of me.
(Individual traveler, booked 1 room), from US flag
18-Jul-2019 Verified Review, stayed from Wed Jul 17 to Thu Jul 18 2019 at a $94.00 average nightly rate.
"Pretty Good"
Overall Score4.0/ 5
TV would not work in room; took an hour to have someone in to replace remote; small children running in the halls and knocking on doors; food very good; room very clean. Not as good an experience as the last time I stayed, but then again, parents need to control their children. Then, when they don't, staff should ask parents to take care of the problem.
(Individual traveler, booked 1 room), from US flag
15-Apr-2019 Verified Review, stayed from Fri Apr 12 to Sat Apr 13 2019 at a $99.00 average nightly rate.

Summary of Verified Reviews

81
Very Good

Summary of 525 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 81/100 based on reviews from all travelers.

Good business hotel. Great pool. Great location.

Location

96/100
28 reviews

Great location with good access by car.

Pool

85/100
19 reviews

Great pool.

Service

79/100
106 reviews

Friendly, more-or-less professional service, and so-so reception.

Room

66/100
151 reviews

Rooms are of average size, and moderately well-maintained, with nice beds. Poor maintenance in rooms and bathrooms. Outdated room and furniture, and problems with the A/C. Shower can be a problem.

Cleanliness

61/100
92 reviews

Room cleanliness is acceptable. Clean hotel facilities.

Value

50/100
29 reviews

Fairly good value for money. High priced breakfast.

Breakfast

42/100
29 reviews

Some complaints about quality and price of breakfast.

Wellness Area

22/100
8 reviews

Wellness & sports facilities could be improved.

Rated 76/100 based on reviews from families.

Great pool. Great location.

Location

93/100
8 reviews

Great location.

Pool

86/100
5 reviews

Great pool.

Service

81/100
24 reviews

Friendly service and great reception.

Room

60/100
40 reviews

Great beds, but only decently clean and poorly maintained rooms with bad bathrooms.

Cleanliness

58/100
24 reviews

Room cleanliness is acceptable. Clean hotel facilities.

Value

44/100
6 reviews

Value for money could be better.

Breakfast

41/100
9 reviews

Breakfast can be improved.

Rated 71/100 based on reviews from couples.

Comfortable beds. Fantastic service.

Cleanliness

60/100
6 reviews

Quite clean.

Room

59/100
10 reviews

Room is all right.

Rated 74/100 based on reviews from all travelers.

Good business hotel. Great pool. Great location.

Location

96/100
28 reviews

Great location with good access by car.

Pool

85/100
19 reviews

Great pool.

Service

79/100
106 reviews

Friendly, more-or-less professional service, and so-so reception.

Room

66/100
151 reviews

Rooms are of average size, and moderately well-maintained, with nice beds. Poor maintenance in rooms and bathrooms. Outdated room and furniture, and problems with the A/C. Shower can be a problem.

Cleanliness

61/100
92 reviews

Room cleanliness is acceptable. Clean hotel facilities.

Value

50/100
29 reviews

Fairly good value for money. High priced breakfast.

Breakfast

42/100
29 reviews

Some complaints about quality and price of breakfast.

Wellness Area

22/100
8 reviews

Wellness & sports facilities could be improved.

Rated 72/100 based on reviews from families.

Great pool. Great location.

Location

93/100
8 reviews

Great location.

Pool

86/100
5 reviews

Great pool.

Service

81/100
24 reviews

Friendly service and great reception.

Room

60/100
40 reviews

Great beds, but only decently clean and poorly maintained rooms with bad bathrooms.

Cleanliness

58/100
24 reviews

Room cleanliness is acceptable. Clean hotel facilities.

Value

44/100
6 reviews

Value for money could be better.

Breakfast

41/100
9 reviews

Breakfast can be improved.

Rated 67/100 based on reviews from couples.

Comfortable beds. Fantastic service.

Cleanliness

60/100
6 reviews

Quite clean.

Room

59/100
10 reviews

Room is all right.

Review Semantics by TrustYou

Property Description

Located in Urbandale, Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel is a 3-minute drive from Merle Hay Mall and 8 minutes from Pioneer Hi-Bred Headquarters. This hotel is 11.5 mi (18.5 km) from Adventureland and 13 mi (20.9 km) from Iowa State Fairgrounds.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekends from 6:30 AM to 10:30 AM for a fee.

Make yourself at home in one of the 198 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Partially open bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

Merle Hay Mall - 2.3 km / 1.4 mi
Pioneer Hi-Bred Headquarters - 3.8 km / 2.4 mi
IHS-Iowa Health Systems - 4.6 km / 2.9 mi
Buccaneer Arena - 5.4 km / 3.4 mi
Waveland Municipal Golf Course - 6.4 km / 4 mi
Val Air Ballroom - 7.9 km / 4.9 mi
Des Moines Community Playhouse - 8.1 km / 5 mi
Drake University - 8.2 km / 5.1 mi
Burns United Methodist Church - 8.5 km / 5.3 mi
Broadlawns Medical Center - 8.8 km / 5.5 mi
Des Moines Art Center - 8.9 km / 5.5 mi
Knapp Center - 9.1 km / 5.7 mi
Valley Junction - 9.1 km / 5.7 mi
Greenbelt Trail - 9.3 km / 5.8 mi
Salisbury House - 9.8 km / 6.1 mi

The preferred airport for Holiday Inn Hotel & Suites Des Moines - Northwest, an IHG Hotel is Des Moines International Airport (DSM) - 36 km / 22.4 mi

Featured amenities include complimentary wired Internet access, a business center, and express check-in. A roundtrip airport shuttle is complimentary (available 24 hours).

Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless Internet access, shopping on site, and a ballroom. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 2 mi.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Shopping on site
  • Banquet hall
  • Ballroom
  • Express check-in
  • Meeting rooms
  • Free wired internet
  • Free WiFi
  • Number of bars/lounges - 1
  • Braille or raised signage
  • Assistive listening devices available
  • Number of indoor pools - 1
  • In-room accessibility
  • Internet access in public areas - high speed
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Roll-in shower
  • Accessible bathroom
  • 24-hour fitness facilities
  • Total number of rooms - 198
  • Number of floors - 5
  • Professional property host/manager
  • LGBTQ friendly
  • Free area shuttle
  • Free airport transportation
  • Luggage storage
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Smoke-free property
  • Laundry facilities
  • Elevator
  • Free self parking
  • Fitness facilities
  • Conference space
  • ATM/banking
  • Wheelchair accessible path of travel
  • Conference space size (feet) - 15000

Airport & Shuttle Information

Complimentary Shuttle to and from the Des Moines International Airport.

Local Shuttle Info: We provide a complimentary shuttle service within 2 miles of the Hotel.

Breakfast Information

Our very own Bennigan's Restaurant serves breakfast every morning from 6:30am to 10:30am! Enjoy mini waffles, custom omelettes or all your own breakfast favorites! On weekends Bennigan's serves up a robust breakfast buffet featuring eggs, bacon, sausage, breakfast potatoes, fresh fruit, biscuits and gravy, cereals, danish, yogurt, juices and coffee for around $13.Want to include breakfast with your overnight group rate? Just ask for our Bed and Breakfast rates for your next group stay and we'll include a package price for everything.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pet maximum weight in lb is 50

Pet maximum weight in kg is 23

Pets allowed

$40 non-refundable fee. Pet must be crated if left unattendedPets not allowed in public areas, restaurant or pool area.

Parking Info

Outdoor parking for over 350 vehicles at no charge, with areas for wide turnaround of coaches, tractor-trailers and RVs!

Internet / WiFI

Wireless Hi-Speed Internet is complimentary and covers all areas of Hotel guestrooms and all conference and public areas. Network requires access password provided to hotel and conference guests.

Misc Fees / Policies

  • Fee for buffet breakfast: USD 8 per person (approximately)
  • Pet fee: USD 20 per pet, per stay
  • Refrigerator fee: USD 7 per night
  • In-room microwave fee: USD 7 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Contactless check-out is available.
  • Individually-wrapped food options are available for breakfast.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

We’re taking the following steps to guard against COVID-19:Guestrooms are cleaned and sanitized following the IHG Way of Clean Program, a training completed by all hotel management and colleagues. It uses hospital-grade cleaners, multi-colored microfiber clothes, and black lights to ensure that surfaces are clean and sanitized.Our Hotel and Bennigan’s colleagues wear masks and gloves, which are changed frequently. We also screen employees for Covid-19 symptomsWe use social distancing signage and protective barriers at the front desk. Mobile and contactless check-in and check-out through the IHG App or pre-stay email. Cards are presented on a remote machine, and we encourage guests to deposit pens and room keys into a bin where we can sanitize them prior to future use.Our Fitness Center can be accessed by appointment only. And, after use of Pool and Fitness Center we re-sanitize equipment and touch surfaces.Bennigan’s is offering a limited number of items on disposable menus.

Property is cleaned with disinfectant

Staff wears personal protective equipment

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Property confirms they are implementing enhanced cleaning measures

About Holiday Inn

  • Full-service hotel offering three different experiences: Holiday Inn Express ideal for the business traveler, Holiday Inn Resorts for family fun and relaxation, and the Holiday Inn Club Vacations, suitable for family and friends with spacious accommodations
  • Offering comfort and family-oriented service, children stay and eat free at Holiday Inn properties
  • Free high-speed internet access
  • Restaurants and bars on-site with good food and drinks for all ages
  • Indoor or Outdoor swimming pools based on location
  • Great exercise facilities
  • Based on select properties, Holiday Inn's The Hub is the perfect entertainment spot and gaming area with a media lounge, fire pits, etc.

The Holiday Inn highlights above are subject to change without notice.

Seasonality and Projections at Holiday Inn Hotel & Suites Des Moines Northwest An Ihg Hotel

Rate fluctuations of Holiday Inn Hotel & Suites Des Moines Northwest An Ihg Hotel

The graph above is fluctuations of room rates for both group rates and the lowest online individual prices our rate checker could find at the time the group bid was placed. The lowest group/meeting rate displayed is 34.1% in the month of January 2021 and the highest average individual rate is $139 in the month of June 2021. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Holiday Inn Hotel & Suites Des Moines Northwest An Ihg Hotel in a month when rates are lower.

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