"Reservation phone center people not too bright."
Overall Score4.0/ 5
First was a robo voice that totally mis interpreted what I said plainly and loudly the first time. So I hung up and redialed. Mr. real person asked if how many rooms I wanted and I said 1. In the next sentence he again asked if I wanted one or 2. And for how many people and what type. I said for two people and either a King or two queens. He searched and just as he was about to reserve it, "Oh, no, that one's taken." On the third time of it was taken, he was urging me to give him the credit card number to reserve the room. I asked again, if it was a king or two queens. He said, NO, that would cost more. I wasn't looking for the cheapest room, I was looking for what I wanted and he didn't seem to want to provide it. I finally got through to him, he booked the room. I later found out he was just part of a call center and not even with the Holiday INN. Please build into your budgets the cost of having a person on site at each hotel who can take or make reservations and list the on site phone number to call. I have come to hate call centers in other states where employees don't speak English well, do not comprehend simple sentences and try to down sell you rapidly so you are stuck with a bad reservation.
02-Jul-2019 Verified Review, stayed from Fri Jun 28 to Sun Jun 30 2019 at a $189.00 average nightly rate.