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Holiday Inn Rochester Downtown An Ihg Hotel

70 State St, Rochester, NY 14614 US near Exit 17 (73) on I-390 (~3.0mi)
View Map Reservations: +1-800-760-7718
3.0 Star Property In Rochester (Downtown Rochester)
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Average
3.0/5

Based on 7 guest reviews

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  • Free wired internet
  • Free WiFi
  • Stair-free path to entrance
  • Breakfast available (surcharge)
  • Smoke-free property
  • Fitness facilities
Select Your Room:
11/26/2022 - 11/27/2022
Searching all hotel inventory networks
7 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Holiday Inn Rochester Downtown An Ihg Hotel

Below are the verified reviews from guests that we have booked recently:
"Horrible"
Overall Score1.0/ 5
I had many issues and was dt with the worst customer service I've ever experienced.
(Individual traveler, booked 1 room), from US flag
17-Aug-2022 Verified Review, stayed from Thu Aug 11 to Sun Aug 14 2022 at a $141.99 average nightly rate.
"The dirty carpets made my stay uncomfortable."
Overall Score2.0/ 5
In addition No complimentary breakfast.
(Individual traveler, booked 1 room), from US flag
13-Aug-2022 Verified Review, stayed from Fri Aug 12 to Sat Aug 13 2022 at a $104.00 average nightly rate.
"Very Clean"
Overall Score4.0/ 5
Had an enjoyable time, Rooms were very clean.
(Individual traveler, booked 1 room), from US flag
07-Jul-2022 Verified Review, stayed from Wed Jul 06 to Thu Jul 07 2022 at a $86.99 average nightly rate.
"Everything was very nice."
Overall Score4.0/ 5
Staff was very accommodating and very friendly; everything was very nice.
(Individual traveler, booked 1 room), from US flag
29-Apr-2022 Verified Review, stayed from Tue Apr 26 to Wed Apr 27 2022 at a $149.72 average nightly rate.
"Far above expectations! Lovely hotel!"
Overall Score5.0/ 5
Rochester, NY was an amazing gem and this hotel was amid stunning architecture and offered facilities I'd associate with the most expensive hotel chains. A lovely experience and great price.
(Individual traveler, booked 1 room), from US flag
27-Mar-2022 Verified Review, stayed from Sat Mar 26 to Sun Mar 27 2022 at a $110.00 average nightly rate.
"Far above expectations. Wonderful!"
Overall Score5.0/ 5
I would expect to pay twice as much for this hotel experience. A wonderful find.
(Individual traveler, booked 1 room), from US flag
26-Mar-2022 Verified Review, stayed from Sat Mar 26 to Sun Mar 27 2022 at a $110.00 average nightly rate.
"Great Staff Pitiful hotel."
Overall Score1.0/ 5
room 546, the shower couldn't be used because the temperature could not be regulated. My sister was scalded. Two calls were made and no attempt to relocate or fix the problem was made. She used our shower next door. There was no working HVAC in any of the rooms that were booked for a wedding. The filters or vents in the room were filthy and we all have the doctor bills to show that we have sinus and ear infections including an 8 month old baby. The buffet breakfast was $12.00 per person and coffee $3.50. The price isn't the problem, it was the lack of options to choose from on a buffet. The carpets are beyond needing cleaning. The bathrooms were very clean and the linens were fresh and beds comfortable.
(Individual traveler, booked 1 room), from US flag
15-Dec-2021 Verified Review, stayed from Fri Dec 10 to Mon Dec 13 2021 at a $93.99 average nightly rate.
"Nice place but room were to hot."
Overall Score3.0/ 5
Could no control the heat room were to hot had to ask for a fan as could not breath and turn the thermostat all the way off.
(Individual traveler, booked 1 room), from US flag
13-Dec-2021 Verified Review, stayed from Fri Dec 10 to Sun Dec 12 2021 at a $89.99 average nightly rate.
"Clean facility with an excellent restaurant!"
Overall Score3.0/ 5
Facilities are very clean. Excellent staff, housekeeping and restaurant.
(Individual traveler, booked 1 room), from US flag
12-Dec-2021 Verified Review, stayed from Fri Dec 10 to Mon Dec 13 2021 at a $93.99 average nightly rate.
"My Stay"
Overall Score4.0/ 5
Nice and quiet. Comfortable rooms for my stay. Clean and had everything I needed in the room.
(Individual traveler, booked 1 room), from US flag
23-Sep-2021 Verified Review, stayed from Tue Sep 21 to Thu Sep 23 2021 at a $112.99 average nightly rate.
"I?ll never use this hotels services again."
Overall Score1.0/ 5
Paid for two rooms to be conjoined a week prior to stay and then wasn?t given those two rooms. After paying for these rooms I was given different types of rooms that weren?t the ones that we payed for. Was told that we had to check out by 11am and I woke up to room service standing at the end of my bed at 8:00am in the morning. The hotel workers weren?t able to enlighten me on why I wasn?t getting my safety deposit for the rooms either. Definitely will be reaching out to corporate.
(Individual traveler, booked 1 room), from US flag
12-Sep-2021 Verified Review, stayed from Sat Sep 11 to Sun Sep 12 2021 at a $87.99 average nightly rate.
"Room temperatures should not be set the same for all guests."
Overall Score2.0/ 5
I was extremely uncomfortable as the temperature inside the room was too cold for me. When I asked about it, I was told guests can not control the temperatures inside their rooms on their own. But that it was set via a new system the same for everyone throughout the hotel. I wish I'd have known this upfront. I would have chosen to stay elsewhere.
(Individual traveler, booked 1 room), from US flag
25-Apr-2021 Verified Review, stayed from Sat Apr 17 to Sun Apr 18 2021 at a $115.99 average nightly rate.
"Disappointing"
Overall Score3.0/ 5
The non smoking room smelled of smoke throughout. The clock radio was broken. The elevators were slow. Breakfast was a sit down ala carte affair and would have taken a lot of time and was expensive. I would say it was below average except that it was clean and parking was easy and easily accessible.
(Individual traveler, booked 1 room), from US flag
28-Jul-2019 Verified Review, stayed from Fri Jul 26 to Sat Jul 27 2019 at a $111.95 average nightly rate.
"Perfect!"
Overall Score5.0/ 5
This was our first time in Rochester for my friend?s wedding. The rooms were comfortable and clean. The A/C worked like magic (which is not always the case with hotel rooms) during this heat wave. We checked in very late and it was smooth and easy. Parking was easy and FREE. The hotel staff was fantastic. They recommended we eat breakfast at Jim?s because we came down well after breakfast at the hotel had ended. Jim?s was great. The breakfast buffet was $18 for two people which seemed reasonable, however it definitely needs some work. The food was not up to par with the rest of the hotel. Overall we had a great time.
(Individual traveler, booked 1 room), from US flag
23-Jul-2019 Verified Review, stayed from Fri Jul 19 to Sun Jul 21 2019 at a $127.20 average nightly rate.
"Very nice but."
Overall Score4.0/ 5
Staff was friendly and courteous. Nice and clean but a charge for parking and no free breakfast. Entrance, exit and parking lot were a bit confusing. Homeless wandering around the area and into the lobby.
(Individual traveler, booked 1 room), from US flag
28-May-2019 Verified Review, stayed from Sat May 25 to Mon May 27 2019 at a $144.50 average nightly rate.

Summary of Verified Reviews

Rated 64/100 based on reviews from all travelers.

Close to restaurants and bars with nearby parking areas. Room needs to be improved. Pool should be renewed. Vibe is not too good.

Service

66/100
236 reviews

Guests complain about reception, housekeeping, and general professionalism. Friendly bar staff, but poorly rated management. Hotel security is ok.

Location

55/100
164 reviews

Location is ok. Pricey, inconvenient parking. Near to downtown with good options for sightseeing.

Room

45/100
332 reviews

Huge rooms with wonderful beds and views, but insufficiently kept up. Old, poorly cleaned rooms and bathrooms, with bad TV's. Despite the decent kitchenettes, the A/C, minibars, and furniture are all subpar. Shower can be a problem.

Value

44/100
67 reviews

Value for money could be better. High priced breakfast.

Breakfast

38/100
55 reviews

Some complaints about quality and price of breakfast.

Vibe

34/100
69 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Atmosphere could be friendlier.

Food

33/100
63 reviews

Bad overall dining experience with a bad menu.

Cleanliness

28/100
171 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

17/100
137 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating.

Pool

6/100
37 reviews

Pool should be renewed.

Rated 58/100 based on reviews from families.

Service

62/100
52 reviews

Okay reception, poor housekeeping, and friendly but unprofessional service.

Location

52/100
33 reviews

Location is ok. Pricey, inconvenient parking.

Comfort

49/100
29 reviews

Poor A/C and low comfort, but decent beds.

Breakfast

40/100
15 reviews

Breakfast can be improved.

Value

38/100
15 reviews

Value for money could be better.

Food

29/100
11 reviews

Food could be better.

Room

27/100
64 reviews

Badly rated cleanliness in rooms and bathrooms, and poor furniture. Beds are fair, although A/C and room maintenance are lacking.

Cleanliness

26/100
40 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Vibe

22/100
14 reviews

Vibe is not too good. Hotel could use some updating.

Amenities

16/100
24 reviews

Hotel buildings could use some improvement. Elevator in need of updating.

Pool

5/100
7 reviews

Pool should be renewed.

Rated 58/100 based on reviews from couples.

Comfortable beds. Spacious rooms.

Service

65/100
14 reviews

Service is average, but very friendly.

Comfort

62/100
12 reviews

Decently comfortable, spacious rooms with great beds.

Location

61/100
13 reviews

Location is ok.

Value

46/100
5 reviews

Value for money could be better.

Room

45/100
26 reviews

Complaints about maintenance and cleanliness in rooms and bathrooms. Comfortable beds in spacious rooms.

Breakfast

33/100
6 reviews

Breakfast can be improved.

Food

32/100
5 reviews

Food could be better.

Cleanliness

23/100
15 reviews

Bathrooms and rooms are untidy.

Amenities

18/100
7 reviews

Hotel buildings could use some improvement.

Rated 64/100 based on reviews from solo travelers.

Room

47/100
11 reviews

Rooms could be cleaner.

Cleanliness

33/100
7 reviews

Rooms could be cleaner.

Rated 53/100 based on reviews from business travelers.

Service

66/100
5 reviews

Service is adequate.

Room

35/100
8 reviews

Room needs to be improved.

Rated 56/100 based on reviews from all travelers.

Close to restaurants and bars with nearby parking areas. Room needs to be improved. Pool should be renewed. Vibe is not too good.

Service

66/100
234 reviews

Guests complain about reception, housekeeping, and general professionalism. Friendly bar staff, but poorly rated management. Hotel security is ok.

Location

56/100
162 reviews

Location is ok. Pricey, inconvenient parking. Wonderful sightseeing.

Room

45/100
328 reviews

Huge rooms with wonderful beds and views, but insufficiently kept up. Old, poorly cleaned rooms and bathrooms, with bad TV's. Despite the decent kitchenettes, the A/C, minibars, and furniture are all subpar. Shower can be a problem.

Value

44/100
66 reviews

Value for money could be better. High priced breakfast.

Breakfast

38/100
53 reviews

Some complaints about quality and price of breakfast.

Vibe

34/100
68 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Atmosphere could be friendlier.

Food

33/100
63 reviews

Bad overall dining experience with a bad menu.

Cleanliness

27/100
168 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

17/100
136 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating.

Pool

6/100
37 reviews

Pool should be renewed.

Rated 54/100 based on reviews from families.

Service

62/100
50 reviews

Okay reception, poor housekeeping, and friendly but unprofessional service.

Location

53/100
32 reviews

Decent location, but problems with parking.

Comfort

49/100
28 reviews

Poor A/C and low comfort, but decent beds.

Breakfast

39/100
14 reviews

Breakfast can be improved.

Value

38/100
14 reviews

Value for money could be better.

Food

29/100
11 reviews

Food could be better.

Room

27/100
63 reviews

Badly rated cleanliness in rooms and bathrooms, and poor furniture. Beds are fair, although A/C and room maintenance are lacking.

Cleanliness

26/100
38 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Vibe

22/100
13 reviews

Vibe is not too good. Hotel could use some updating.

Amenities

16/100
23 reviews

Hotel buildings could use some improvement. Elevator in need of updating.

Pool

5/100
7 reviews

Pool should be renewed.

Rated 59/100 based on reviews from couples.

Spacious rooms. Comfortable beds.

Service

65/100
14 reviews

Service is average, but very friendly.

Comfort

62/100
12 reviews

Decently comfortable, spacious rooms with great beds.

Location

61/100
13 reviews

Location is ok.

Value

46/100
5 reviews

Value for money could be better.

Room

45/100
25 reviews

Complaints about maintenance and cleanliness in rooms and bathrooms. Comfortable beds in spacious rooms.

Breakfast

34/100
5 reviews

Breakfast can be improved.

Food

32/100
5 reviews

Food could be better.

Cleanliness

23/100
15 reviews

Bathrooms and rooms are untidy.

Amenities

18/100
7 reviews

Hotel buildings could use some improvement.

Rated 61/100 based on reviews from solo travelers.

Room

47/100
11 reviews

Rooms could be cleaner.

Cleanliness

33/100
7 reviews

Rooms could be cleaner.

Rated 53/100 based on reviews from business travelers.

Service

66/100
5 reviews

Service is adequate.

Room

35/100
8 reviews

Room needs to be improved.

Review Semantics by TrustYou

Property Description

With a stay at Holiday Inn Rochester Downtown, an IHG Hotel, you'll be centrally located in Rochester, just a 4-minute walk from Blue Cross Arena and 5 minutes by foot from Genesee River. This hotel is 1.7 mi (2.8 km) from University of Rochester and 5.8 mi (9.3 km) from Rochester Institute of Technology.

Satisfy your appetite at River Club, one of the hotel's 2 restaurants. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.

Make yourself at home in one of the 217 guestrooms featuring microwaves and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Blue Cross Arena - 0.4 km / 0.2 mi
Genesee River - 0.4 km / 0.3 mi
Rochester Riverside Convention Center - 0.4 km / 0.3 mi
Pont de Rennes Bridge - 0.7 km / 0.4 mi
Genesee River's High Falls - 0.7 km / 0.4 mi
Frontier Field - 0.7 km / 0.5 mi
Mary Jemison Landing - 1 km / 0.6 mi
Geva Theatre Center - 1.1 km / 0.7 mi
Manhattan Square Park and Ice Rink - 1.2 km / 0.7 mi
Eastman School of Music - 1.2 km / 0.8 mi
Strong - 1.3 km / 0.8 mi
Rochester Contemporary Art Center - 1.3 km / 0.8 mi
Downstairs Cabaret Theater - 1.5 km / 0.9 mi
Susan B. Anthony House - 1.5 km / 0.9 mi
Susan B. Anthony Square - 1.6 km / 1 mi

The nearest major airport is Greater Rochester Intl. Airport (ROC) - 7.1 km / 4.4 mi

Featured amenities include complimentary wired Internet access, a business center, and express check-out. Planning an event in Rochester? This hotel has facilities measuring 12000 square feet (1115 square meters), including a conference center. Self parking (subject to charges) is available onsite.

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and gift shops/newsstands. This hotel also features wedding services, a television in a common area, and a ballroom.

Green Sustainability

IHG Green Engage Program

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Gift shops or newsstand
  • Covered parking
  • Secured parking
  • Uncovered parking
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Ballroom
  • Vending machine
  • Meeting rooms
  • Wheelchair-accessible path to elevator
  • Conference space size (meters) - 1115
  • Free wired internet
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Wheelchair-accessible fitness center
  • Free WiFi
  • Number of bars/lounges - 1
  • Wheelchair-accessible public washroom
  • Braille or raised signage
  • Well-lit path to entrance
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible parking
  • Stair-free path to entrance
  • Number of buildings/towers - 1
  • Year Built - 1968
  • Total number of rooms - 217
  • Number of floors - 3
  • Professional property host/manager
  • LGBTQ friendly
  • Roll-in shower
  • Accessible bathroom
  • Wedding services
  • Wheelchair-accessible lounge
  • Wheelchair-accessible on-site restaurant
  • Luggage storage
  • Express check-out
  • Porter/bellhop
  • Multilingual staff
  • Business center
  • Conference center
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 2
  • Wheelchair-accessible meeting spaces/business center
  • Smoke-free property
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Conference space
  • Self parking (surcharge)
  • Computer station
  • Wheelchair accessible path of travel
  • Conference space size (feet) - 12000

Airport & Shuttle Information

10 Minute complimentary shuttle to/from the airport

Local Shuttle Info: 5am - 11pm

Breakfast Information

Full service restaurant featuring buffet breakfast on the weekends. In room dining available for breakfast

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

We are Pet Friendly

Internet / WiFI

The hotel offers complimentary Wi-Fi Throughout the hotel in both guest rooms and meeting space. The Wi-Fi speed was recently upgrade to accommodate our guest''s needs for streaming movies, downloads and internet usage. The hotel provides a complimentary wired internet service in the 24/7 business center with complimentary Wi-FI printing for boarding passes, reports and other travel related needs.

Misc Fees / Policies

  • Breakfast fee: between USD 6.00 and USD 13.95 per person (approximately)
  • Covered self parking fee: USD 5 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.
  • Contactless check-out is available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner.
  • Each guestroom is kept vacant for a minimum of 48 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Gap period enforced between guest stays - 48 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Cashless transactions are available

Masks are compulsory at the property

Reservation might be required for some facilities onsite

Food service has been amended for enhanced safety

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Holiday Inn

  • Full-service hotel offering three different experiences: Holiday Inn Express ideal for the business traveler, Holiday Inn Resorts for family fun and relaxation, and the Holiday Inn Club Vacations, suitable for family and friends with spacious accommodations
  • Offering comfort and family-oriented service, children stay and eat free at Holiday Inn properties
  • Free high-speed internet access
  • Restaurants and bars on-site with good food and drinks for all ages
  • Indoor or Outdoor swimming pools based on location
  • Great exercise facilities
  • Based on select properties, Holiday Inn's The Hub is the perfect entertainment spot and gaming area with a media lounge, fire pits, etc.

The Holiday Inn highlights above are subject to change without notice.

Seasonality of Hotel Rates at Holiday Inn Rochester Downtown, an IHG Hotel

Rate fluctuations of Holiday Inn Rochester Downtown, an IHG Hotel

The graph above is seasonality of room rates for both group prices and the lowest online individual rates our rate checker could find at the time the group/meeting offer was submitted. The lowest group/meeting discount shown is 31.0% in March 2020 and the highest average individual rate is $184 in the month of August 2020. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Holiday Inn Rochester Downtown, an IHG Hotel in a month when rates are lower.

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