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Residence Inn Buffalo Amherst

100 Maple Rd, Amherst, NY 14221 US near Exit 5b a on I-290 (~0.7mi)
View Map Reservations: +1-800-760-7718
3.0 Star Property
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Average
3.0/5

Based on 159 guest reviews

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  • Has an outdoor pool!
  • Free complimentary breakfast
  • Gym is available on property
  • 112 rooms in property
  • 2 floors in hotel
  • 112 suites in hotel
  • Check-in: 15:00
  • Hotel has an eco-friendly policy
  • Group booking rating of 10.0/10
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10/28/2021 - 10/29/2021
Searching all hotel inventory networks
6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Residence Inn Buffalo Amherst

Below are the verified reviews from guests that we have booked recently:
"Filthy and disgusting!"
Overall Score1.0/ 5
The bathroom hadn’t been cleaned at ALL. Feces all over the inside rim of toilet. Long hair all over the shower wall and soap scum in the soap holder. Wish I could include pictures but I provided them to the hotel. Will NEVER stay there again!
(Individual traveler, booked 1 room), from US flag
10-Aug-2020 Verified Review, stayed from Fri Aug 07 to Sun Aug 09 2020 at a $139.00 average nightly rate.
"Dirty, smelly, dog/cat hair everywhere, old chewed furniture, stained carpet, film of filth on dishe"
Overall Score1.0/ 5
NEVER STAY in this hotel!. we booked a penthouse for five days, as soon as we walked into the room we realized that we made a huge mistake booking a room with this hotel. The room smelled like cat urine, the carpet was stained with I can only assumed animal secretions since the smell was very strong, the sofas were covered with animal hair and dirty foot prints, the legs and back rest of the kitchen chairs were chewed up, the downstairs bathroom was filthy with hair and urine in the toilet, the upstairs bathroom also had dirty soap on the holder, just nasty!, the front desk gave us a different penthouse and we inspected the second one, first, the front door to the room was left opened (we arrived at 10:30 pm), this room smelled less severe but still very dirty, a film of sticky filth covered the dishes and we found dog hair all over the dishes, we left the room and demanded a refund for our booking. Very disappointed with the Residence Inn. It’s a Marriott! and for the price they charged per night, we expect a “home away from home”, instead we got a filthy/nasty smelly room.
(Individual traveler, booked 1 room), from US flag
26-Jul-2020 Verified Review, stayed from Mon Jul 20 to Sat Jul 25 2020 at a $131.00 average nightly rate.
"Remodel or tear it down. Not Marriot quality."
Overall Score2.0/ 5
Totally unacceptable! I would be embraced if I were From Marriot to have my name on it.
(Individual traveler, booked 1 room), from US flag
21-Oct-2019 Verified Review, stayed from Wed Oct 16 to Sat Oct 19 2019 at a $130.67 average nightly rate.
"HotelPlanner or the Hotel Screwed me."
Overall Score1.0/ 5
I paid to have a one bedroom suite so that my daughter and I could have privacy. When I got the the hotel they gave us a studio (no bedroom and a broken pull out sofa). I complained that they said that there is nothing that the can do about it. That HotelPlanner arranged and paid for a lesser room ($50 less expensive). They said that there was nothing that I could do so I called HotelPlanner twice. I was only able to leave messages and I got no response. I replied to my reservation email from hotel planner and said this: "We did not get a double suite. They told us at the hotel that you did not book that, but the single. My daughter had to sleep on a broken fold out sofa. This is unacceptable! We expect a full refund! That is the only acceptable response. Kevin". They replied later and said this: "Greetings, Thank you for reaching out to us. Please note that I have received your information and I am following up with the individual reservations department handling the reservation and I will update you accordingly. Regards, Reginette." I still have not heard anything. Will give them a few days and then I am forwarding everything to the BBB and letting all my Facebook friends and family know to avoid HotelPlanner and to spread the word.
(Individual traveler, booked 1 room), from US flag
13-May-2019 Verified Review, stayed from Wed May 08 to Thu May 09 2019 at a $125.90 average nightly rate.
"Very Comfortable and Convenient"
Overall Score4.0/ 5
Maid service didn't come at the time we specified. It was either earlier or later.
(Individual traveler, booked 1 room), from US flag
12-Oct-2015 Verified Review

Summary of Verified Reviews

75
Good

Summary of 116 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 75/100 based on reviews from all travelers.

"Good Hotel. Fantastic service."

Service

82/100
27 reviews

"Friendly, somewhat professional service and OK housekeeping."

Breakfast

71/100
7 reviews

"Tasty breakfast."

Room

59/100
22 reviews

"Overall, rooms are average, yet poorly cleaned with complaints about bathrooms."

Cleanliness

47/100
15 reviews

"Rooms could be cleaner."

Comfort

40/100
8 reviews

"More comfort would be nice."

Amenities

17/100
6 reviews

"Hotel buildings could use some improvement."

Rated 75/100 based on reviews from all travelers.

"Good Hotel. Fantastic service."

Service

81/100
26 reviews

"Friendly, somewhat professional service and OK housekeeping."

Breakfast

71/100
7 reviews

"Tasty breakfast."

Room

60/100
21 reviews

"Overall, rooms are average, yet poorly cleaned with complaints about bathrooms."

Cleanliness

47/100
15 reviews

"Rooms could be cleaner."

Comfort

40/100
8 reviews

"More comfort would be nice."

Amenities

17/100
6 reviews

"Hotel buildings could use some improvement."

Review Semantics by TrustYou

Property Description

Get FREE high-speed Internet access at this Residence Inn. At Residence Inn, we have perfected the extended-stay experience by combining all of the comforts of home with our passion for making every guest feel welcome. Our 112 spacious suites offer living areas, most with fireplaces, sleeping areas, and fully equipped kitchens, with refrigerator, stove & oven, microwave, coffee maker, and more!! Start your day with our complimentary Hot Breakfast Buffet in our Gatehouse. Enjoy our newly featured, 'Residence Inn Mix', M: 6-7:30pm, T: 6-7:30pm, W: 7-8:30pm. We provide complimentary beer, wine, soft-drinks and a variety of hors d'oeuvres, with a twist! Take advantage of our outdoor pool, open Memorial Day to Labor Day, and our Sport Court to melt tensions away. Whether traveling for business or pleasure, our friendly and proficient staff takes pride in anticipating and satisfying your needs, 24 hours a day.

Green Sustainability

Marriott is rolling our new program 2018

Amenities / Features


  • Check In: 3:00 pm - 4:30 am
  • Check Out: 12:00 pm
  • Camping or barbeque facilities
  • Complimentary breakfast
  • Complimentary newspaper
  • Dinner available
  • Facilities for the disabled
  • Fitness and health center
  • Grocery service
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Laundry valet service
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Swimming pool - outdoor
  • Tennis court

Airport & Shuttle Information

Buffalo Niagara International Airport (7 miles), Niagara Falls International Airport (13 miles)

Local Shuttle Info: Hotel shuttle operates from 9am-9pm to Buffalo Int'l Airport and Amtrak Depew Station

Breakfast Information

Hot breakfast is served daily M-F 6:30am-9:30am and S-S 7:00am-10:00am

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.
USD 100 non-refundable cleaning fee Per Stay; maximum of 2 pets allowed for 5+ Nights$50 non-refundable cleaning fee per stay; max of 2 pet allowed for 1-4 nights of stay

Parking Info

Complimentary parking

Internet / WiFI

Complimentary Daily Wi-Fi during each stay

About Residence Inn by Marriott

  • Extended stay hotel offering large 1- and 2- bedroom suites and studio suites
  • Full kitchens with refrigerators, microwaves, stoves, and coffee makers
  • Free hot breakfast and free Wi-Fi everywhere
  • Complimentary evening socials offering food and drinks for guests
  • Fitness center with modern equipment and TVs
  • Great outdoor space with barbeque and fire pits
  • Private meeting spaces perfect for events and family gatherings
  • Free grocery delivery service available
  • Dry cleaning and on-site laundry services
  • Pet friendly

The Residence Inn by Marriott highlights above are subject to change without notice.

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