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Extended Stay America Suites St. Louis Westport E Lackland Rd

11827 Lackland Rd, Maryland Heights, MO 63146 US near Exit 16b a on I-270 (~0.8mi)
View Map Reservations: +1-800-760-7718
2.5 Star Property Near Westport Plaza
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Poor
2.5/5

Based on 118 guest reviews

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  • Free breakfast
  • Free WiFi
  • Smoke-free property
  • Free use of nearby fitness center
  • Stair-free path to entrance
  • Free self parking
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12/06/2021 - 12/07/2021
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1 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Extended Stay America Suites St. Louis Westport E Lackland Rd

Below are the verified reviews from guests that we have booked recently:
"Dirty rooms, smelling bad and like smoking rooms, old beds."
Overall Score1.0/ 5
and old bed sheets, old and dirty furniture and kitchen equipment.
(Individual traveler, booked 1 room), from US flag
28-Mar-2019 Verified Review, stayed from Tue Mar 26 to Fri Mar 29 2019 at a $45.35 average nightly rate.
"Lies, Lies"
Overall Score2.0/ 5
I needed something last minute. So I called the 800 number they said they had one room left. So I took it for four days. My plans had fallen through so I asked them if there was a workout area or gym, they said yes. I got to the hotel and they put me in room 333 I got there and the sheets were atrocious I took a video and they said they would move me to a different room; wait they said I got the last room. So I got to the second room, it was fine. I asked where the gym was and they said they didn’t have one. I was fuming. I called the 800 number again and they told me to complain to the hotel. But why they didn’t lie. Then the next day my door would not lock from the inside. I called st 023 and she said she couldn’t call anyone to fix it so I would have to wait. I’m in horrible St. Louis and I can’t lock my door. Well it ended up even though I couldn’t lock it it automatically locked but I didn’t know that so I hardly slept and did so with my clothes on. I’m getting my money back from this crap of an excuse of lodging.
(Individual traveler, booked 1 room), from US flag
04-Mar-2019 Verified Review, stayed from Fri Mar 01 to Tue Mar 05 2019 at a $46.34 average nightly rate.
"If you like the smell of weed then."
Overall Score1.0/ 5
This place was total crap. The staff was not the greatest, the hotel reaks of weed smoke. The kitchenette looks nothing like the pic, its a two burner stove top. You have to ask for a comfort care package, which is supposed to come with a pot and pan. It didnt. And they didnt get it to me until over 8 hours after I asked for it. This was the worst place I have ever stayed.
(Individual traveler, booked 1 room), from US flag
15-Nov-2018 Verified Review, stayed from Tue Nov 06 to Wed Nov 14 2018 at a $45.00 average nightly rate.
"Bad service"
Overall Score1.0/ 5
Room was a total disaster. Dirty floors, trash everywhere. Bed unmade. Told the desk and was told that they would take care of it. Did not. Requested and booked a smoking room, and was given a non smoking room. Will not ever return to this place again. Very disappointed in accommodations.
(Individual traveler, booked 1 room), from US flag
13-Dec-2013 Verified Review, stayed from Fri Dec 13 to Sat Dec 14 2013 at a $40.40 average nightly rate.

Summary of Verified Reviews

66
Poor

Summary of 619 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 66/100 based on reviews from all travelers.

"Great location."

Location

71/100
29 reviews

"Great location."

Service

63/100
124 reviews

"Problems with management professionalism." Service friendliness is ok, but reception and housekeeping were substandard.

Breakfast

44/100
14 reviews

"Breakfast can be improved."

Room

38/100
180 reviews

"Poorly maintained rooms, with substandard TV's, minibars, and kitchenettes." Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms. Average sized rooms. Shower can be a problem.

Cleanliness

24/100
136 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Amenities

20/100
39 reviews

"Hotel buildings could use some improvement." Hotel grounds need more attention.

Food

17/100
9 reviews

"Food could be better."

Rated 42/100 based on reviews from families.

"Great location."

Service

64/100
11 reviews

"Great service, but bad reception."

Room

29/100
24 reviews

"Rooms could be cleaner."

Cleanliness

24/100
17 reviews

"Rooms could be cleaner."

Rated 47/100 based on reviews from solo travelers.

"Great location."

Location

74/100
6 reviews

"Great location."

Service

62/100
8 reviews

"Service is relatively friendly."

Room

35/100
12 reviews

"Rooms could be cleaner."

Cleanliness

23/100
12 reviews

"Rooms could be cleaner."

Rated 51/100 based on reviews from business travelers.

""

Room

32/100
8 reviews

"Room needs to be improved."

Cleanliness

26/100
5 reviews

"Could use a good cleaning."

Rated 52/100 based on reviews from couples.

""

Service

58/100
6 reviews

"Service is adequate."

Room

32/100
6 reviews

"Room needs to be improved."

Cleanliness

20/100
5 reviews

"Could use a good cleaning."

Rated 57/100 based on reviews from all travelers.

"Great location."

Location

71/100
29 reviews

"Great location."

Service

63/100
124 reviews

"Problems with management professionalism." Service friendliness is ok, but reception and housekeeping were substandard.

Breakfast

44/100
14 reviews

"Breakfast can be improved."

Room

38/100
179 reviews

"Poorly maintained rooms, with substandard TV's, minibars, and kitchenettes." Uncomfortable beds and furniture, and badly cleaned rooms and bathrooms. Average sized rooms. Shower can be a problem.

Cleanliness

23/100
135 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Amenities

20/100
39 reviews

"Hotel buildings could use some improvement." Hotel grounds need more attention.

Food

17/100
9 reviews

"Food could be better."

Rated 38/100 based on reviews from families.

"Great location."

Service

64/100
11 reviews

"Great service, but bad reception."

Room

29/100
24 reviews

"Rooms could be cleaner."

Cleanliness

24/100
17 reviews

"Rooms could be cleaner."

Rated 42/100 based on reviews from solo travelers.

"Great location."

Location

74/100
6 reviews

"Great location."

Service

62/100
8 reviews

"Service is relatively friendly."

Room

35/100
12 reviews

"Rooms could be cleaner."

Cleanliness

23/100
12 reviews

"Rooms could be cleaner."

Rated 49/100 based on reviews from business travelers.

""

Room

32/100
8 reviews

"Room needs to be improved."

Cleanliness

26/100
5 reviews

"Could use a good cleaning."

Rated 59/100 based on reviews from couples.

""

Service

58/100
6 reviews

"Service is adequate."

Room

32/100
6 reviews

"Room needs to be improved."

Cleanliness

20/100
5 reviews

"Could use a good cleaning."

Review Semantics by TrustYou

Property Description

Located in Maryland Heights, Extended Stay America Suites St Louis Westport E Lackland Rd is in the suburbs, within a 5-minute drive of New Jewish Theatre and Westport Plaza. This hotel is 2.8 mi (4.5 km) from Creve Coeur Golf Club and 4.9 mi (7.8 km) from St. Louis Car Museum.

For your convenience, a complimentary breakfast is served daily from 6 AM to 9:30 AM.

Make yourself at home in one of the 150 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as microwaves and coffee/tea makers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Westport Plaza - 1.4 km / 0.9 mi
New Jewish Theatre - 3.7 km / 2.3 mi
Creve Coeur Golf Club - 4.5 km / 2.8 mi
St. Louis Car Museum - 7.8 km / 4.9 mi
Missouri Baptist Medical Center - 8.2 km / 5.1 mi
Hollywood Casino Amphitheatre - 9.3 km / 5.8 mi
Centene Community Ice Center - 9.8 km / 6.1 mi
Sophia M. Sachs Butterfly House - 13.2 km / 8.2 mi
Faust Park - 13.7 km / 8.5 mi
Center of Creative Arts - 14.2 km / 8.8 mi
Saint Louis Galleria Mall - 14.2 km / 8.8 mi
Washington University in St. Louis - 14.3 km / 8.9 mi
Tivoli Theatre - 14.6 km / 9.1 mi
Hollywood Casino - 14.6 km / 9.1 mi
St. Louis Mills Mall - 14.7 km / 9.1 mi

The nearest airports are:
Lambert-St. Louis International Airport (STL) - 10.9 km / 6.8 mi
St. Louis, MO (SUS-Spirit of St. Louis) - 26.5 km / 16.5 mi

The preferred airport for Extended Stay America Suites St Louis Westport E Lackland Rd is Lambert-St. Louis International Airport (STL).

Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.

Make use of convenient amenities, which include complimentary wireless Internet access and complimentary use of a nearby fitness facility.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Wheelchair accessible (may have limitations)
  • Free breakfast
  • Wheelchair-accessible van parking
  • Visual alarms in hallways
  • Wheelchair-accessible path to elevator
  • 24-hour front desk
  • Free WiFi
  • Well-lit path to entrance
  • Safe-deposit box at front desk
  • Smoke-free property
  • Total number of rooms - 150
  • Number of floors - 3
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • In-room accessibility
  • Coffee/tea in common areas
  • Free use of nearby fitness center
  • Wheelchair accessible parking
  • Stair-free path to entrance
  • Laundry facilities
  • Accessible bathroom
  • Elevator
  • Free self parking
  • Wheelchair accessible path of travel

Airport & Shuttle Information

Hotel is located 8 miles from the St. Louis International Airport.

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Maximum number of pets per room 2

Only dogs and cats are allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

Pets Welcome! Max of two pets per guest room. Fee of 25USD per day, per pet nonrefundable cleaning fee, max 150USD per pet, payable at checkin for the first month. 10USD per pet fee charged for first 5 nights each month following, max of 50USD per pet. Restrictions may apply, please contact hotel.

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Property confirms they are implementing guest safety measures

Masks are compulsory at the property

Essential Workers Only - NO

Property confirms they are implementing enhanced cleaning measures

About Extended StayAmerica

  • 8-item Superstart Breakfast which includes delicious and warm cinnamon rolls and free coffee refills 24/7
  • Free Wi-Fi service in rooms and lobby area
  • Eco-friendly hotel brand reducing water and lighting waste
  • Children 17 and under stay free per adult family room

The Extended StayAmerica highlights above are subject to change without notice.

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