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Extended Stay America Suites Austin Northwest / Arboretum

10100 N Capital Of Texas Hwy, Austin, TX 78759 US near Exit 241 on I-35 (~3.7mi)
View Map Reservations: +1-800-760-7718
2.5 Star Property In Austin (Gateway)
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12/04/2021 - 12/05/2021
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9 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Extended Stay America Suites Austin Northwest / Arboretum

Below are the verified reviews from guests that we have booked recently:
"Decent hotel with clean beds and nice service staff."
Overall Score4.0/ 5
Room was clean and quiet. Will definitely stay here again.
(Individual traveler, booked 1 room), from US flag
08-Apr-2019 Verified Review, stayed from Sat Apr 06 to Sun Apr 07 2019 at a $94.71 average nightly rate.
"Clean but poor service"
Overall Score3.0/ 5
The hotel is clean, the beds are fine, water pressure is weak. But there is no bathroom in the lobby, no wake-up call service, and the front-desk service was slow, inefficient and unprofessional. Nothing to jump up and down about.
(Group coordinator, booked 4 rooms), from US flag
13-Apr-2014 Verified Review

Summary of Verified Reviews

74
Poor

Summary of 333 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 74/100 based on reviews from all travelers.

"Vibe is not too good. Great location."

Location

91/100
28 reviews

"Great location."

Value

88/100
16 reviews

"Best value for money."

Service

72/100
57 reviews

"Great service, especially at reception." So-so management, housekeeping, and service professionalism.

Breakfast

44/100
10 reviews

"Breakfast can be improved."

Room

43/100
71 reviews

"Poorly cleaned and maintained rooms with poor beds and bathrooms." Decently sized rooms with okay kitchenettes.

Cleanliness

42/100
39 reviews

"Rooms could be cleaner. Moderately clean hotel facilities."

Comfort

39/100
27 reviews

"Not very comfortable, with poor beds. Quiet, acceptably-sized rooms."

Vibe

25/100
12 reviews

"Vibe is not too good. Entrance area is not particularly attractive." Suitable for solo travelers. Fine for a budget trip.

Amenities

17/100
19 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Food

5/100
8 reviews

"Food could be better."

Rated 60/100 based on reviews from solo travelers.

"Great location. Best value for money."

Location

92/100
7 reviews

"Great location."

Service

75/100
5 reviews

"Fantastic service."

Cleanliness

35/100
5 reviews

"Could use a good cleaning."

Room

27/100
8 reviews

"Room needs to be improved."

Rated 65/100 based on reviews from couples.

""

Room

37/100
6 reviews

"Room needs to be improved."

Rated 72/100 based on reviews from families.

"Fantastic service."

Room

33/100
9 reviews

"Rooms need regular maintenance."

Rated 62/100 based on reviews from all travelers.

"Vibe is not too good. Great location."

Location

91/100
27 reviews

"Great location."

Value

88/100
16 reviews

"Best value for money."

Service

72/100
57 reviews

"Great service, especially at reception." So-so management, housekeeping, and service professionalism.

Breakfast

44/100
10 reviews

"Breakfast can be improved."

Room

43/100
71 reviews

"Poorly cleaned and maintained rooms with poor beds and bathrooms." Decently sized rooms with okay kitchenettes.

Cleanliness

42/100
39 reviews

"Rooms could be cleaner. Moderately clean hotel facilities."

Comfort

39/100
27 reviews

"Not very comfortable, with poor beds. Quiet, acceptably-sized rooms."

Vibe

25/100
12 reviews

"Vibe is not too good. Entrance area is not particularly attractive."

Amenities

17/100
19 reviews

"Poorly reviewed buildings and an uninspiring entrance area."

Food

5/100
8 reviews

"Food could be better."

Rated 60/100 based on reviews from solo travelers.

"Great location."

Location

92/100
6 reviews

"Great location."

Service

75/100
5 reviews

"Fantastic service."

Cleanliness

35/100
5 reviews

"Could use a good cleaning."

Room

27/100
8 reviews

"Room needs to be improved."

Rated 68/100 based on reviews from families.

"Fantastic service."

Room

33/100
9 reviews

"Rooms need regular maintenance."

Review Semantics by TrustYou

Property Description

Located in Austin (Gateway), Extended Stay America Suites Austin Northwest/Arboretum is within a 5-minute drive of Arboretum at Great Hills Mall and Q2 Stadium. This hotel is 2.2 mi (3.5 km) from The Domain and 3.2 mi (5.1 km) from St. David's North Austin Medical Center.

For your convenience, a complimentary breakfast is served daily from 6 AM to 9:30 AM.

Make yourself at home in one of the 102 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.

Distances are displayed to the nearest 0.1 mile and kilometer.

Arboretum at Great Hills Mall - 1.5 km / 0.9 mi
The Domain - 2.7 km / 1.7 mi
Q2 Stadium - 2.7 km / 1.7 mi
St. David's North Austin Medical Center - 4.6 km / 2.9 mi
Norris Conference Centers - 5.1 km / 3.2 mi
Austin Community College Highland - 8.8 km / 5.5 mi
Lake Austin - 9 km / 5.6 mi
Mount Bonnell - 9.4 km / 5.8 mi
Texas Military Forces Museum - 10.1 km / 6.3 mi
Lakeline Mall - 12.8 km / 8 mi
University of Texas at Austin - 13.2 km / 8.2 mi
Thinkery - 13.3 km / 8.2 mi
Wild Basin Wilderness Preserve - 13.5 km / 8.4 mi
St. David's Medical Center - 13.8 km / 8.6 mi
University of Texas Tower - 14.1 km / 8.8 mi

The preferred airport for Extended Stay America Suites Austin Northwest/Arboretum is Austin-Bergstrom International Airport (AUS) - 28.2 km / 17.5 mi

Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.

This smoke-free hotel features hiking/biking trails nearby and mountain biking nearby.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Mountain biking nearby
  • Wheelchair accessible (may have limitations)
  • Free breakfast
  • 24-hour front desk
  • Free WiFi
  • Safe-deposit box at front desk
  • Smoke-free property
  • Year Built - 1999
  • Total number of rooms - 102
  • Number of floors - 4
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • In-room accessibility
  • Coffee/tea in common areas
  • Hiking/biking trails nearby
  • Laundry facilities
  • Accessible bathroom
  • Elevator
  • Free self parking

Airport & Shuttle Information

Austin Bergstrom International Airport17 milesexit airport. Left onto HWY 71 West. Exit 183 North. Exit Capital of TX Hwy. and turn right. Hotel will be a quarter of a mile on the left.

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Only dogs and cats are allowed

Pets allowed

Pets are always welcome at Extended Stay America. A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first month (not to exceed $150 + tax per pet), payable the first night of your stay and is charged at check-in. Each month thereafter is a $10 non-refundable fee (+tax) per day for the first 5 days of each month (not to exceed $50 + tax per month, per pet). This fee is to cover the cost of cleaning and fumigating guest room. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches. Larger, or more than two pets requires property manager’s approval. Please contact the property for questions.

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Property confirms they are implementing guest safety measures

Masks are compulsory at the property

Property confirms they are implementing enhanced cleaning measures

About Extended StayAmerica

  • 8-item Superstart Breakfast which includes delicious and warm cinnamon rolls and free coffee refills 24/7
  • Free Wi-Fi service in rooms and lobby area
  • Eco-friendly hotel brand reducing water and lighting waste
  • Children 17 and under stay free per adult family room

The Extended StayAmerica highlights above are subject to change without notice.

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