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Candlewood Suites Syracuse Airport An Ihg Hotel

5414 South Bay Road Town of Salina, North Syracuse, NY 13212 US near Exit 27 (90) on I-81 (~0.4mi)
View Map Reservations: +1-800-760-7718
2.5 Star Property Near North Medical Family Practice
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Very Good
4.0/5

Based on 340 guest reviews

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  • Free wired internet
  • Free WiFi
  • Free shopping center shuttle
  • Free airport transportation
  • Fitness facilities
  • Stair-free path to entrance
  • Free newspapers in lobby
  • 24-hour fitness facilities
  • Free area shuttle
Select Your Room:
10/06/2022 - 10/07/2022
Searching all hotel inventory networks
6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Candlewood Suites Syracuse Airport An Ihg Hotel

Below are the verified reviews from guests that we have booked recently:
"Short Stay"
Overall Score2.0/ 5
Coffee maker didn’t work. Fan in the bathroom was so loud, we couldn’t stay in there.
(Individual traveler, booked 1 room), from US flag
16-Sep-2022 Verified Review, stayed from Thu Sep 15 to Fri Sep 16 2022 at a $108.99 average nightly rate.
"Clean, Well Appointed & Affordable Hotel"
Overall Score4.0/ 5
Room was large, well appointed. Everything appeared very clean. The price was completely satisfactory.
(Individual traveler, booked 1 room), from US flag
07-Sep-2022 Verified Review, stayed from Tue Sep 06 to Wed Sep 07 2022 at a $107.07 average nightly rate.
"Lacked simple ammenities."
Overall Score1.0/ 5
No bars of soap, shampoo, shower gel and conditioner near empty. The price was too over rated with what I experienced. The blow dryer did not work and I called the desk at 10:00 pm and she said it would be brought up and it didn't. I had wet hair going to the airport at 4:30.I did not receive my wake up call also.
(Individual traveler, booked 1 room), from US flag
02-Aug-2022 Verified Review, stayed from Fri Jul 29 to Sat Jul 30 2022 at a $157.99 average nightly rate.
"Nice room, helpful staff, very nice ??"
Overall Score5.0/ 5
Nice room, helpful staff, very nice 👍 Thank you!
(Individual traveler, booked 1 room), from US flag
12-Jul-2022 Verified Review, stayed from Tue Jul 12 to Wed Jul 13 2022 at a $110.99 average nightly rate.
"Experience was good."
Overall Score4.0/ 5
The hotel room was clean and guest services was excellent.
(Individual traveler, booked 1 room), from US flag
17-May-2022 Verified Review, stayed from Sun Apr 24 to Mon Apr 25 2022 at a $106.99 average nightly rate.
"Room was clean and the staff was accommodating."
Overall Score4.0/ 5
I was appreciative of the option of extending our stay until 4:00pm. We had a function to attend on the day of checkout and since we are from out of state, it was convenient to be able to return to the hotel room to change into comfortable travel clothes.
(Individual traveler, booked 1 room), from US flag
29-Apr-2022 Verified Review, stayed from Sun Apr 24 to Mon Apr 25 2022 at a $106.99 average nightly rate.
"Great staff and shuttle service."
Overall Score4.0/ 5
Only there for short time. Desk staff very accommodating. Shuttle picked us up from airport and took us back early morning. Very pleasant.
(Individual traveler, booked 1 room), from US flag
20-Mar-2022 Verified Review, stayed from Sat Mar 19 to Sun Mar 20 2022 at a $136.03 average nightly rate.
"Great staff and shuttle service."
Overall Score4.0/ 5
Only there for short time. Desk staff very accommodating. Shuttle picked us up from airport and took us back early morning. Very pleasant.
(Individual traveler, booked 1 room), from US flag
20-Mar-2022 Verified Review, stayed from Sat Mar 19 to Sun Mar 20 2022 at a $136.03 average nightly rate.
"Cheerful and Welcoming."
Overall Score4.0/ 5
This was my first stay. I will be back. Very comfortable and staff accomodating.Glad to find a place to stay, leave my car and get shuttle service.
(Individual traveler, booked 1 room), from US flag
02-Aug-2021 Verified Review, stayed from Sun Aug 01 to Mon Aug 02 2021 at a $100.32 average nightly rate.
"Very Positive"
Overall Score5.0/ 5
Very Positive
(Individual traveler, booked 1 room), from US flag
28-Jul-2021 Verified Review, stayed from Wed Jul 28 to Thu Jul 29 2021 at a $100.32 average nightly rate.
"Will not stay here again."
Overall Score3.0/ 5
There was food on the walls and the bathroom light flickerd on and off the whole time. Head of cleaning took some of the food off the walls. I was grossed out for two days but staff was nice.
(Individual traveler, booked 1 room), from US flag
23-Aug-2020 Verified Review, stayed from Fri Aug 14 to Sun Aug 16 2020 at a $92.99 average nightly rate.
"Not real good."
Overall Score3.0/ 5
Cobwebs above the bed, something like a strange sticker stuck on the counter between the sink and stove. Clearly visible on a light colored counter. I scraped it off easily with my fingernail. Housekeeping needs to pay attention to detail and look up at the ceilings.
(Individual traveler, booked 1 room), from US flag
31-May-2020 Verified Review, stayed from Sun May 31 to Mon Jun 01 2020 at a $77.89 average nightly rate.
"Excellent"
Overall Score5.0/ 5
We arrived on Friday, 1/3 for two nights. Our sons were arriving the following day, 1/4, so I had booked rooms for them as well. The front desk representative, Jonathan greeted me on check in. He was very nice! I explained that my sons were arriving the next day and that I was wondering if their rooms could be near ours, since we were traveling together. He said he would do his best to accommodate my request. The next day when they arrived and we checked them in, once again Jonathan was at the desk. He came through for us. we had rooms all on the same floor! He was very nice, very polite, just a pleasure to deal with! You are very fortunate to have such an employee! We will consider Candlewood Suites are new “home” away from home, when we are traveling to Syracuse in the future! Our thanks to Jonathan! Give him a raise! He’s a great representative of your business!
(Individual traveler, booked 1 room), from US flag
05-Jan-2020 Verified Review, stayed from Fri Jan 03 to Sun Jan 05 2020 at a $65.29 average nightly rate.
"Great customer service."
Overall Score5.0/ 5
Front desk extremely pleasant to work with. Room neat and clean. Comfortable bed and bigger space than expected.
(Individual traveler, booked 1 room), from US flag
09-Apr-2019 Verified Review, stayed from Fri Apr 05 to Sun Apr 07 2019 at a $77.70 average nightly rate.

Summary of Verified Reviews

77
Good

Summary of 431 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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All languages 100%

Rated 77/100 based on reviews from all travelers.

Fair airport hotel. Located near shopping areas and the airport.

Location

87/100
68 reviews

Great location near lots of shopping. Deficient parking, but near the airport.

Service

83/100
106 reviews

Friendly and professional service, with great reception but subpar housekeeping. Good shuttle service.

Room

50/100
144 reviews

Old, inadequately maintained rooms with poor minibars and A/C. Poorly cleaned rooms and bathrooms with substandard TV's and furniture. Average beds. Large rooms with nice kitchenettes. Shower can be a problem.

Cleanliness

31/100
88 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Amenities

23/100
43 reviews

Poorly reviewed buildings and an uninspiring entrance area.

Vibe

19/100
27 reviews

Vibe is not too good. Entrance area is not particularly attractive. Hotel could use some updating. Perfect airport hotel.

Breakfast

0/100
12 reviews

Breakfast can be improved.

Rated 72/100 based on reviews from families.

Location is great. Great service.

Location

88/100
17 reviews

Great location near the airport.

Service

85/100
18 reviews

Friendly service and great reception.

Room

45/100
27 reviews

Inadequately cleaned and maintained rooms and bathrooms. Rooms are spacious with standard beds.

Cleanliness

33/100
16 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Amenities

23/100
13 reviews

Poorly reviewed buildings and an uninspiring entrance area.

Vibe

20/100
10 reviews

Vibe is not too good. Entrance area is not particularly attractive.

Rated 70/100 based on reviews from solo travelers.

Good shuttle service. Good access to airport.

Location

87/100
9 reviews

Great location near the airport.

Service

83/100
5 reviews

Fantastic service.

Room

42/100
12 reviews

Room needs to be improved.

Cleanliness

34/100
5 reviews

Could use a good cleaning.

Rated 73/100 based on reviews from couples.

Great service. Location is great.

Service

83/100
11 reviews

Friendly service.

Location

82/100
6 reviews

Great location.

Value

76/100
5 reviews

Best value for money.

Comfort

61/100
11 reviews

Beds are decent and generally comfortable.

Room

46/100
15 reviews

Beds are alright, but room cleanliness could be improved.

Cleanliness

30/100
10 reviews

Rooms could be cleaner.

Rated 67/100 based on reviews from all travelers.

Fair airport hotel. Located near shopping areas and the airport.

Location

87/100
68 reviews

Great location near lots of shopping. Deficient parking, but near the airport.

Service

83/100
106 reviews

Friendly and professional service, with great reception but subpar housekeeping. Good shuttle service.

Room

50/100
143 reviews

Old, inadequately maintained rooms with poor minibars and A/C. Poorly cleaned rooms and bathrooms with substandard TV's and furniture. Average beds. Large rooms with nice kitchenettes. Shower can be a problem.

Cleanliness

32/100
87 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Vibe

19/100
27 reviews

Vibe is not too good. Entrance area is not particularly attractive. Hotel could use some updating.

Breakfast

0/100
10 reviews

Breakfast can be improved.

Rated 65/100 based on reviews from families.

Location is great. Great service.

Location

88/100
17 reviews

Great location near the airport.

Service

85/100
18 reviews

Friendly service and great reception.

Room

45/100
27 reviews

Inadequately cleaned and maintained rooms and bathrooms. Rooms are spacious with standard beds.

Cleanliness

33/100
16 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Amenities

23/100
13 reviews

Poorly reviewed buildings and an uninspiring entrance area.

Vibe

20/100
10 reviews

Vibe is not too good. Entrance area is not particularly attractive.

Rated 68/100 based on reviews from solo travelers.

Good shuttle service. Good access to airport.

Location

87/100
9 reviews

Great location near the airport.

Service

83/100
5 reviews

Fantastic service.

Room

42/100
12 reviews

Room needs to be improved.

Cleanliness

34/100
5 reviews

Could use a good cleaning.

Rated 65/100 based on reviews from couples.

Great service. Location is great.

Service

83/100
11 reviews

Friendly service.

Location

82/100
6 reviews

Great location.

Value

76/100
5 reviews

Best value for money.

Comfort

61/100
11 reviews

Beds are decent and generally comfortable.

Room

46/100
15 reviews

Beds are alright, but room cleanliness could be improved.

Cleanliness

30/100
10 reviews

Rooms could be cleaner.

Review Semantics by TrustYou

Property Description

With a stay at Candlewood Suites - Syracuse Airport, an IHG Hotel in North Syracuse, you'll be in the business district, within a 15-minute drive of Syracuse University and North Medical Family Practice. This hotel is 3.9 mi (6.3 km) from Destiny USA and 6.7 mi (10.9 km) from Carrier Dome.

Grab a bite from the snack bar/deli serving guests of Candlewood Suites - Syracuse Airport, an IHG Hotel.

Make yourself at home in one of the 115 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Wired and wireless Internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, as well as phones with free local calls.

Distances are displayed to the nearest 0.1 mile and kilometer.

North Medical Family Practice - 2.2 km / 1.4 mi
Hopkins Road County Park - 3.8 km / 2.4 mi
WonderWorks - 6.3 km / 3.9 mi
5 Wits Adventure - 6.3 km / 3.9 mi
Destiny USA - 6.3 km / 3.9 mi
NBT Bank Stadium - 6.3 km / 3.9 mi
Liverpool Public Golf and Country Club - 7.2 km / 4.5 mi
Central New York Regional Market - 7.6 km / 4.7 mi
Museum of International Masks and Puppets - 8.1 km / 5 mi
Clinton Square - 8.6 km / 5.4 mi
St. Joseph's Hospital Health Center - 8.9 km / 5.5 mi
Erie Canal Museum - 8.9 km / 5.5 mi
Cicero Historical Society - 8.9 km / 5.5 mi
Museum of Science and Technology - 9 km / 5.6 mi
Armory Square - 9 km / 5.6 mi

The preferred airport for Candlewood Suites - Syracuse Airport, an IHG Hotel is Hancock Intl. Airport (SYR) - 2.9 km / 1.8 mi

Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-out. A roundtrip airport shuttle is complimentary at scheduled times, and a train station pick-up service is also provided at no charge.

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and ski storage. This hotel also features a television in a common area, a picnic area, and barbecue grills. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 3 mi.

Green Sustainability

IHG Green Engage

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum age of oldest guest: 21
  • Dry cleaning/laundry service
  • Long-term parking (surcharge)
  • Free wired internet
  • Free WiFi
  • Designated smoking areas
  • Ski storage
  • Braille or raised signage
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible parking
  • Roll-in shower
  • Accessible bathroom
  • Free shopping center shuttle
  • Free airport transportation
  • Barbecue grill(s)
  • Coffee/tea in common areas
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Uncovered parking
  • Wheelchair accessible (may have limitations)
  • Vending machine
  • Wheelchair-accessible van parking
  • Uncovered parking
  • Wheelchair-accessible path to elevator
  • Number of buildings/towers - 1
  • Year Built - 2004
  • Total number of rooms - 115
  • Number of floors - 4
  • Professional property host/manager
  • LGBTQ friendly
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible public washroom
  • Well-lit path to entrance
  • Picnic area
  • Stair-free path to entrance
  • Free newspapers in lobby
  • 24-hour fitness facilities
  • Free area shuttle
  • Off-street parking
  • Luggage storage
  • Express check-out
  • Business center
  • 24-hour front desk
  • Library
  • Free train station pickup
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Snack bar/deli
  • Free self parking
  • Computer station
  • ATM/banking
  • 24-hour business center

Airport & Shuttle Information

Airport property. Hancock International Airport SYR - located at the entrance to the airport. Complimentary Shuttle service to and from airport.

Local Shuttle Info: Complimentary Shuttle within 3 miles of the Candlewood Suites Syracuse Airport. Shuttle hours of operation 4am-12am

Breakfast Information

Items for purchase inside our Candlewood Cupboard

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

$20 per night per pet. 2 pets Max per room

Parking Info

Complimentary parking during the nights of your accommodation

Internet / WiFI

Complimentary Wifi and Ethernet connection

Misc Fees / Policies

  • Uncovered extended parking fee: USD 10 per day
  • Pet fee: USD 10 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Up to 2 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place.
  • Contactless check-in and contactless check-out are available.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property uses a professional cleaning service

Property is cleaned with disinfectant

Social distancing measures are in place

Contactless check-in is available

Gap period enforced between guest stays - 24 hours

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitization practices of SafeStay (AHLA - USA)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Candlewood Suites

  • Home-like enviroment, great for an extended stay
  • Fully equipped kitchens with a full-size refrigerator with ice maker, dishwasher, microwave and stovetop, dishes, cookware, and utensils
  • Free high-speed internet access and a large workspace available in each guest room
  • TV with DVD player and a comfortable recliner
  • Comforts of Home Bedding Collection with soft pillows, high quality sheets, and a comfortable mattress set
  • Provide a Lending Locker service where guests can borrow common household items to use during their stay
  • Pets are welcome weighing less than 80 lbs
  • Free local calls and two phone lines with data port as an added convenience
  • Candlewood Cupboard offers a Brown Bag Breakfast for a meal on the go
  • Candlewood Gazebo Grill gives guests a great outdoor dining experience ideal for groups
  • Free guest laundry open 24/7 with detergent and other laundry items available at a decent price
  • Great fitness area
  • Housekeeping on a weekly basis

The Candlewood Suites highlights above are subject to change without notice.

Seasonality and Projections at Candlewood Suites - Syracuse Airport, an IHG Hotel

Rate fluctuations of Candlewood Suites - Syracuse Airport, an IHG Hotel

The graph above is fluctuations of room rates for both group/meeting rates and the lowest online individual prices we could find at the time the group/meeting bid was placed. The most competitive group/meeting rate displayed is 56.2% in the month of August 2020 and the highest average individual rate is $189 in the month of August 2022. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Candlewood Suites - Syracuse Airport, an IHG Hotel in a month when rates are lower.

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