IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Holiday Inn Express Heber City
Below are the verified reviews from guests that we have booked recently:
"Wonderful"
Overall Score5.0/5
Clean room, very friendly staff, fantastic breakfast love the new and updated look. Would definitely recommended hotel and would definitely book again.
Mary S. (Individual traveler, booked 1 room), from
12-Jan-2020
Verified Review, stayed from Sat Jan 11 to Sun Jan 12 2020 at a $100.79 average nightly rate.
Summary of Verified Reviews
83
Very Good
Summary of 487 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Very good family hotel. Great pool. Great room. Awesome vibe."
Breakfast
92/100
100 reviews
"Tasty breakfast."
Cleanliness
86/100
64 reviews
"Clean hotel facilities. Rooms are clean, but bathrooms are only so-so."
Location
80/100
33 reviews
"Great location."
Vibe
79/100
18 reviews
"Awesome vibe. Relatively modern hotel. Entrance area is ok."Awesome for families.
Room
79/100
160 reviews
"Big, new rooms. Tidy rooms and bathrooms, with nice beds."Poorly-maintained rooms, with substandard A/C and televisions.Shower can be a problem.
Pool
77/100
17 reviews
"Great pool."
Service
77/100
85 reviews
"Service is welcoming but the reception is subpar."
Comfort
71/100
79 reviews
"Great sized rooms, very comfortable with wonderful beds."Deficient A/C and too noisy rooms.
Wellness Area
46/100
18 reviews
"Wellness & sports facilities could be improved."
Rated 81/100 based on reviews from families.
"Great pool. Awesome vibe."
Breakfast
91/100
17 reviews
"Tasty breakfast."
Cleanliness
88/100
13 reviews
"Clean rooms."
Service
75/100
14 reviews
"Friendly service."
Comfort
74/100
13 reviews
"Great sized rooms, very comfortable with wonderful beds."
Room
74/100
30 reviews
"Large, clean rooms with excellent beds."Poor maintenance in rooms and bathrooms.
Location
72/100
5 reviews
"Great location."
Rated 80/100 based on reviews from couples.
"Spacious rooms. Friendly service."
Breakfast
90/100
11 reviews
"Tasty breakfast."
Cleanliness
86/100
10 reviews
"Clean rooms."
Location
84/100
5 reviews
"Great location."
Service
74/100
10 reviews
"Friendly service."
Room
73/100
21 reviews
"Large, clean rooms with excellent beds."
Comfort
65/100
12 reviews
"Decently comfortable, spacious rooms with great beds."
Rated 80/100 based on reviews from all travelers.
"Very good family hotel. Great pool. Great room. Awesome vibe."
Breakfast
92/100
98 reviews
"Tasty breakfast."
Cleanliness
86/100
64 reviews
"Clean hotel facilities. Rooms are clean, but bathrooms are only so-so."
Pool
81/100
16 reviews
"Great pool."
Location
80/100
31 reviews
"Great location."
Vibe
79/100
18 reviews
"Awesome vibe. Relatively modern hotel. Entrance area is ok."
Room
79/100
159 reviews
"Big, new rooms. Tidy rooms and bathrooms, with nice beds."Poorly-maintained rooms, with substandard A/C and televisions.Shower can be a problem.
Service
76/100
84 reviews
"Service is welcoming but the reception is subpar."
Comfort
71/100
78 reviews
"Great sized rooms, very comfortable with wonderful beds."Deficient A/C and too noisy rooms.
Wellness Area
46/100
18 reviews
"Wellness & sports facilities could be improved."
Rated 79/100 based on reviews from families.
"Awesome vibe. Comfortable beds."
Breakfast
91/100
17 reviews
"Tasty breakfast."
Cleanliness
88/100
13 reviews
"Clean rooms."
Service
75/100
14 reviews
"Friendly service."
Room
74/100
30 reviews
"Large, clean rooms with excellent beds."Poor maintenance in rooms and bathrooms.
Comfort
74/100
13 reviews
"Great sized rooms, very comfortable with wonderful beds."
Location
72/100
5 reviews
"Great location."
Rated 75/100 based on reviews from couples.
"Spacious rooms. Friendly service."
Breakfast
90/100
11 reviews
"Tasty breakfast."
Cleanliness
86/100
10 reviews
"Clean rooms."
Location
84/100
5 reviews
"Great location."
Service
74/100
10 reviews
"Friendly service."
Room
73/100
21 reviews
"Large, clean rooms with excellent beds."
Comfort
65/100
12 reviews
"Decently comfortable, spacious rooms with great beds."
Customer Reviews of Holiday Inn Express Heber City
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
82
Very Good
71
Average
36
Poor
20
Terrible
15
true
Recent Reviews:
DrRachie_09
Jackson, Wyoming
Adequate. Rooms are clean and comfortable but the rest is "meh"
Feb 19, 2020
This hotel is adequate. The room was comfortable, quiet and clean but the rest of the experience was lacking.
The check-in process was very slow. There was only one person...
more »
This hotel is adequate. The room was comfortable, quiet and clean but the rest of the experience was lacking.
The check-in process was very slow. There was only one person checking in and there was a queue of about 6 people, up to the door of the hotel. The staff member said her "computer was very slow".
The hair conditioner bottle didn't dispense but I didn't discover this until I was already in the shower with wet hair, so it was too late to call reception for a replacement.
There was no snack-machine at all, only a Coke machine. I know there is a snack shop coming but this didn't help at midnight when I returned from a night out and was hungry
The breakfast service was a dog's breakfast –– not enough seating and staff were absent to clear tables and replenish food.
Stay somewhere else. There are plenty of hotels in the area, many probably better than this one
IHGService, Guest Relations Manager at Holiday Inn Express Heber City, responded to this review
Hi DrRachie_09,
Thank you for your review and for staying with us. We are glad to hear you found the room comfortable, quiet and clean.
Our goal is to provide efficient and frictionless experiences for our guests on the move and can see that we have fallen short this time due to the slow check-in process, the issue with the bathroom amenities and breakfast service. I am sorry for any inconvenience these caused you. Your comments will not go unnoticed as I have shared them with our management teams to help point out areas that need additional attention.
It might not have been a great stay, but I hope you will give us another opportunity to provide you with a better stay.
In todays world with everything computerized, I don't know how you lose a reservation, but they did. We were in town for a big event, so everything was fully booked....
more »
In todays world with everything computerized, I don't know how you lose a reservation, but they did. We were in town for a big event, so everything was fully booked. The lady at the front dest was very rude and just basically said, I can't find your reservation. Then just brushed us off. We had made the reservation over a month before. They didn't care.
IHGService, Guest Relations Manager at Holiday Inn Express Heber City, responded to this review
Hi T9473BFalanp,
Thank you for staying with us and for sharing your feedback!
Our goal has always been to deliver a seamless experience. It is in my dismay to learn the issue surrounding your reservation and I'd like to verify some details. I sent you a message to gather more information and hope you send us a reply soon.
As opportunity would have it, we'll be happy to host you again to show you that we are committed to delivering True Hospitality.
Great hotel - very clean and very quiet. Bed was extremely comfortable. One of the best breakfasts we have had in all our road trips. This is close to Park...
more »
Great hotel - very clean and very quiet. Bed was extremely comfortable. One of the best breakfasts we have had in all our road trips. This is close to Park City but it away from the crush of people. Price was reasonable considering we were visiting during the holidays.
Will definitely consider staying here again - when in the area!
Nov 7, 2019
The hotel was going through renovations during my stay, but that did not cause any issues. The hotel had their usual breakfast in the lobby and while the lobby is...
more »
The hotel was going through renovations during my stay, but that did not cause any issues. The hotel had their usual breakfast in the lobby and while the lobby is small, the temporary location served the purpose. Check in and out was very easy and quick and staff were friendly and helpful. My room was clean, comfortable and quiet and I had a good night's sleep. I will return as I didn't have the opportunity to ride the local excursion train on this trip.
HIEHeber, Front Office Manager at Holiday Inn Express Heber City, responded to this review
Good afternoon, Thank you for taking the time to enlighten us about your experience at the Holiday Inn Express, in Heber city Utah. We are delighted that you had such a great time with us. We are pleased to know that our remodel wasn't too much of a bother to you. Glad the check in process was quick and easy for you. Our entire team strives to make each stay as effortless and pleasant as possible. Beyond happy that you were able to get a great nights rest with a clean comfortable room. Hope you had safe travels after the storm. Thank you for staying with us, we enjoyed having you. We hope to get the opportunity to serve you again in the future. Have a great rest of your day!
The rooms have been remodeled and were great. The lobby, breakfast area and pool area were being remodeled but we were still able to enjoy the hot tub. The employees...
more »
The rooms have been remodeled and were great. The lobby, breakfast area and pool area were being remodeled but we were still able to enjoy the hot tub. The employees were kind. Overall a wonderful experience.
HIEHeber, Front Office Manager at Holiday Inn Express Heber City, responded to this review
Good morning, Thank you for taking the time to give us feedback regarding your recent stay with us. We are delighted that you were able to enjoy one of our newly renovated rooms as well as a relaxing trip to the hot tub. We apologize for the construction we hope it wasn't too much of a bother for you. We are pleased to know that our team was kind and courteous to you during your stay with us. Our entire team works extremely hard to ensure everyone has a relaxing, effortless stay. We are glad that over all you had a great time. Thank you for staying with us, we enjoyed having you. We hope to see you again in the future. Have an amazing day!
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Property Description
The Holiday Inn Express is Heber City's BEST VALUE and is the ideal location for both the leisure and corporate traveler looking for the perfect retreat for both summer and winter fun. The Heber City Holiday Inn Express is just 50 miles from the Salt Lake International airport and only 15 miles from Park City.
Amenities you and your pet will enjoy
Air conditioning
Coffee/tea maker
Connecting/adjoining rooms available
Daily housekeeping
Desk
Flat-panel TV
Free cribs/infant beds
Free local calls
Free toiletries
Free weekday newspaper
Free WiFi
Hair dryer
In-room climate control (air conditioning)
In-room climate control (heating)
In-room safe
Iron/ironing board
Microwave
Number of bathrooms - 1
Phone
Premium TV channels
Private bathroom
Refrigerator
Rollaway/extra beds (surcharge)
Satellite TV service
Shower/tub combination
Airport & Shuttle Information
Just 50 miles from the Salt Lake International Airport. Straight up I-80 to US-40 and into Heber City. We're right on Main Street
Airport Shuttle? Sorry, no airport shuttle available.
Breakfast Information
Complimentary Express Start breakfast is served from 0630 AM - 0930 AM M-F and 0630 AM - 1000 AM Sa-Su.
Pet Friendly?
Yes! Pets are allowed. Pets are allowed for $25 per pet per night.
About Holiday Inn Express
Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
Have their own 100% Arabica Smart Roast Coffee
Free high-speed internet service in every room
eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
Unlimited free local and toll-free calls
The Holiday Inn Express highlights above are subject to change without notice.
