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Sheraton Raleigh Hotel

421 S Salisbury St, Raleigh, NC 27601 US near Exit 299 on I-40 (~1.5mi)
View Map Reservations: +1-800-760-7718
3.5 Star Property Near Raleigh Convention Center
Select Your Room:
01/28/2022 - 01/29/2022
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1 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Sheraton Raleigh Hotel

Below are the verified reviews from guests that we have booked recently:
"Very clean hotel."
Overall Score4.0/ 5
Will suggest others to visit.
(Individual traveler, booked 1 room), from US flag
29-Nov-2021 Verified Review, stayed from Sat Nov 27 to Sun Nov 28 2021 at a $259.00 average nightly rate.
"Very average, nothing special for the exorbitant price."
Overall Score2.0/ 5
Would not recommend this hotel.
(Individual traveler, booked 1 room), from US flag
22-Nov-2021 Verified Review, stayed from Sat Nov 20 to Sun Nov 21 2021 at a $251.99 average nightly rate.
"Overall a good stay, not really any issues."
Overall Score4.0/ 5
no change for tips at front desk or Jimmy V's. Bellhops very helpful and friendly as were housekeeping. Food took forever to get at Jimmy V's but was good when received. Check in clerks very dull and drab. Not friendly. No smile, no welcome.
(Individual traveler, booked 1 room), from US flag
07-Oct-2021 Verified Review, stayed from Tue Oct 05 to Thu Oct 07 2021 at a $181.83 average nightly rate.
"Fair"
Overall Score3.0/ 5
Not given a room with our bridal party as requested ! We were three floors below ! Paid upfront weeks before ! No v parking ! no refrig in room ! Was told I was in a upgraded room but was generic ! No room service ! Two packs of coffee in room for two nights ! No ice machine on floor ! Small coffee shop closed ! Only restaurant, food good, just hard to get assistance because incorporated in bar ! Restaurant manager hard worker and very good ! Bell boys great ! Hotel desk never explained key for parking garage or key to get to room on elevator different ! One roll of tissue and never saw cleaning lady any of the three days even in halls !
(Individual traveler, booked 1 room), from US flag
11-Aug-2021 Verified Review, stayed from Fri Aug 06 to Sun Aug 08 2021 at a $164.25 average nightly rate.
"Great Location"
Overall Score4.0/ 5
To restaurants in walking distance. Only drawback if you have trouble with swatting the bathroom stool is extremely low perfect for a young child.
(Individual traveler, booked 1 room), from US flag
26-Apr-2021 Verified Review, stayed from Thu Apr 22 to Fri Apr 23 2021 at a $87.99 average nightly rate.
"Broken Elevators"
Overall Score3.0/ 5
Hotel was fully booked but only one passenger elevator and one service elevator was working. I had to walk down the stairs from 11th floor. Otherwise wait for five 10 minutes. It was very bad.
(Individual traveler, booked 1 room), from US flag
02-Mar-2021 Verified Review, stayed from Fri Feb 26 to Sun Feb 28 2021 at a $169.00 average nightly rate.
"Good stay for downtown Raleigh."
Overall Score4.0/ 5
I very much enjoyed staying here. My only issue is that there is a text system if you need anything, but it seems even small requests fall through and they don’t fulfill them; it’s about the same issue if you request something at the front desk, but I understand if you get busy.
(Individual traveler, booked 1 room), from US flag
12-Jan-2020 Verified Review, stayed from Wed Jan 08 to Sun Jan 12 2020 at a $115.76 average nightly rate.
"Great Location."
Overall Score3.0/ 5
Older hotel but clean, convenient and curteous staff. Good bar and restaurant on site. The escalator was broken during my stay which was inconvenient and I could not find the stairs between the first and second floors. Very frustrating because the elevators were extremely busy and slow. That's why my review isn't rated higher.
(Individual traveler, booked 1 room), from US flag
20-Sep-2019 Verified Review, stayed from Sat Sep 14 to Mon Sep 16 2019 at a $128.60 average nightly rate.
"loved It! Will Return"
Overall Score5.0/ 5
I will be coming back again. Loved it.
(Individual traveler, booked 1 room), from US flag
22-Aug-2019 Verified Review, stayed from Sat Aug 10 to Sun Aug 11 2019 at a $111.28 average nightly rate.
"Stayed for daughter’s wedding."
Overall Score4.0/ 5
For the most part, our three night stay was fantastic. We were in town for my daughter’s wedding which was not at this hotel and we had a block of several rooms for family and friends. Housekeeping, valet parking and bellmen staff were awesome, always prompt and courteous and went out of their way to ensure we were well taken care of. I would have given the hotel a “5” except for what occurred when we returned to the hotel late Saturday night after the wedding reception. The hotel had been “taken over” by a very large group that had rented the ballroom for a party. We arrived to find three police cars blocking the entrance to valet parking. I walked in and was stopped by a member of a private security firm who was frisking guests entering the party. The entire entrance was police and private security and I was rudely told I could not walk through and take the escalator to the lobby to reach the front desk. My complaint about this treatment fell upon deaf ears to the front desk staff. When we finally reached our floor after a difficult elevator ride with drunk guests, we arrived to the heavy smell of marijuana which blanketed the 11th floor hallway. It’s sad that an upscale hotel filled with at least three wedding parties that I know of sold out to a group so risky that heavy police presence was required, along with private security to frisk guests entering the party. Probably the last time I stay at this hotel, if this is how they treat guests who have paid good money to stay three nights.
(Individual traveler, booked 1 room), from US flag
05-Aug-2019 Verified Review, stayed from Fri Aug 02 to Sun Aug 04 2019 at a $169.00 average nightly rate.
"Very nice Hotel."
Overall Score5.0/ 5
I will come again.
(Individual traveler, booked 1 room), from US flag
13-May-2019 Verified Review, stayed from Fri May 10 to Sun May 12 2019 at a $173.03 average nightly rate.
"Smells good and great service."
Overall Score5.0/ 5
The restaurant was wonderful, the hotel smelled good, service was wonderful only complaint was we didn’t have a fridge in the room and the toilet wobbled.
(Individual traveler, booked 1 room), from US flag
05-Mar-2019 Verified Review, stayed from Fri Mar 01 to Sun Mar 03 2019 at a $86.40 average nightly rate.
"Valet service was excellent."
Overall Score5.0/ 5
Rooms are somewhat dated but very clean. Staff was exceptional. In hotel dining was great as well.
(Individual traveler, booked 1 room), from US flag
09-Feb-2019 Verified Review, stayed from Fri Feb 08 to Sat Feb 09 2019 at a $178.37 average nightly rate.
"Home away from home."
Overall Score5.0/ 5
They were so accommodating to my family and I. As a single mom, traveling with little ones can be miserable. However, anything I needed the hotel staff was so great at helping me get it. I was very impressed! Thank you Sheraton!
(Individual traveler, booked 1 room), from US flag
05-Feb-2019 Verified Review, stayed from Sat Feb 02 to Sun Feb 03 2019 at a $120.99 average nightly rate.
"Nice but had a few shortcomings."
Overall Score4.0/ 5
Shower was broken but got fixed. I would of apreciated a fully functional room and an offer to change rooms.I was unable to shower for quite a while after a long trip. There was also no mini fridge which would have been nice.
(Individual traveler, booked 1 room), from US flag
05-Feb-2019 Verified Review, stayed from Sat Feb 02 to Sun Feb 03 2019 at a $123.60 average nightly rate.
"Convenient To convention center."
Overall Score3.0/ 5
Bathrooms need cleaning better.
(Individual traveler, booked 1 room), from US flag
03-Feb-2019 Verified Review, stayed from Fri Feb 01 to Sun Feb 03 2019 at a $123.21 average nightly rate.
"Friendly people, poor cleaning."
Overall Score3.0/ 5
The people at the hotel are very friendly and helpful and the food is great. However, our room was not properly cleaned when we arrived and both the bathroom and the duvet were dirty.
(Individual traveler, booked 1 room), from US flag
05-Jan-2019 Verified Review, stayed from Fri Jan 04 to Sun Jan 06 2019 at a $85.32 average nightly rate.

Summary of Verified Reviews

80
Very Good

Summary of 797 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 80/100 based on reviews from all travelers.

"Good wellness hotel. Great location."

Location

78/100
130 reviews

"Great location, near nice bars and restaurants." Pricey, inconvenient parking.

Service

77/100
185 reviews

"Efficient, cheerful service, particularly at the restaurant, and good reception." Housekeeping is satisfactory. Room service could have been improved.

Comfort

50/100
78 reviews

"Small rooms with comfort and noise issues." Lovely beds, but substandard room maintenance with poor A/C.

Breakfast

50/100
15 reviews

"Affordable, fairly tasty breakfasts."

Value

42/100
45 reviews

"Value for money could be better. Fair breakfast prices."

Room

42/100
204 reviews

"Inadequate minibars in older, poorly-maintained rooms." Poorly cleaned, small rooms with subpar furnishings. Small rooms and poorly cleaned bathrooms. Excellent beds and great views. Substandard bathrooms, televisions, and air conditioning. Shower can be a problem.

Vibe

40/100
70 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is not particularly attractive. Great for a wellness holiday. Good resort hotel. Good choice for a city trip.

WiFi

38/100
5 reviews

"Complaints about WiFi."

Cleanliness

35/100
103 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Pool

17/100
10 reviews

"Pool should be renewed."

Rated 70/100 based on reviews from families.

"Friendly service. Fantastic service."

Location

81/100
20 reviews

"Great location."

Service

76/100
22 reviews

"Friendly service."

Food

66/100
9 reviews

"Food is all right."

Cleanliness

44/100
10 reviews

"Rooms could be cleaner."

Room

38/100
28 reviews

"Room need better maintenance, and minibars are not great." Guests complained about bathrooms and general cleanliness of the rooms.

Vibe

36/100
5 reviews

"Vibe is not too good."

Rated 75/100 based on reviews from couples.

"Good location. Good service."

Location

79/100
10 reviews

"Great location."

Service

71/100
9 reviews

"Fantastic service."

Comfort

48/100
7 reviews

"More comfort would be nice."

Room

33/100
15 reviews

"Guests complained about bathrooms and general cleanliness of the rooms."

Cleanliness

33/100
8 reviews

"Rooms could be cleaner."

Rated 65/100 based on reviews from solo travelers.

"Good service. Good location."

Service

79/100
9 reviews

"Fantastic service."

Location

73/100
6 reviews

"Great location."

Comfort

48/100
5 reviews

"More comfort would be nice."

Value

38/100
5 reviews

"Value for money could be better."

Room

31/100
11 reviews

"Room needs to be improved."

Rated 82/100 based on reviews from business travelers.

"Great location."

Service

79/100
6 reviews

"Fantastic service."

Location

73/100
6 reviews

"Great location."

Comfort

53/100
5 reviews

"Comfortable."

Room

39/100
10 reviews

"Rooms could be cleaner."

Cleanliness

34/100
5 reviews

"Rooms could be cleaner."

Rated 68/100 based on reviews from all travelers.

"Good wellness hotel. Great location."

Location

78/100
130 reviews

"Great location, near nice bars and restaurants." Pricey, inconvenient parking.

Service

77/100
184 reviews

"Efficient, cheerful service, particularly at the restaurant, and good reception." Housekeeping is satisfactory. Room service could have been improved.

Comfort

50/100
78 reviews

"Small rooms with comfort and noise issues." Lovely beds, but substandard room maintenance with poor A/C.

Breakfast

50/100
15 reviews

"Affordable, fairly tasty breakfasts."

Value

42/100
45 reviews

"Value for money could be better. Fair breakfast prices."

Room

41/100
203 reviews

"Inadequate minibars in older, poorly-maintained rooms." Poorly cleaned, small rooms with subpar furnishings. Small rooms and poorly cleaned bathrooms. Excellent beds and great views. Substandard bathrooms, televisions, and air conditioning. Shower can be a problem.

Vibe

40/100
69 reviews

"Atmosphere not particularly friendly, giving poor vibes." Hotel could use some updating. Entrance area is not particularly attractive.

WiFi

38/100
5 reviews

"Complaints about WiFi."

Cleanliness

34/100
101 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Pool

17/100
10 reviews

"Pool should be renewed."

Rated 68/100 based on reviews from families.

"Friendly service. Fantastic service."

Location

81/100
20 reviews

"Great location."

Service

76/100
22 reviews

"Friendly service."

Food

66/100
9 reviews

"Food is all right."

Cleanliness

44/100
10 reviews

"Rooms could be cleaner."

Room

38/100
28 reviews

"Room need better maintenance, and minibars are not great." Guests complained about bathrooms and general cleanliness of the rooms.

Vibe

36/100
5 reviews

"Vibe is not too good."

Rated 67/100 based on reviews from couples.

"Good location. Good service."

Location

79/100
10 reviews

"Great location."

Service

71/100
9 reviews

"Fantastic service."

Comfort

48/100
7 reviews

"More comfort would be nice."

Room

33/100
15 reviews

"Guests complained about bathrooms and general cleanliness of the rooms."

Cleanliness

33/100
8 reviews

"Rooms could be cleaner."

Rated 61/100 based on reviews from solo travelers.

"Good service. Good location."

Service

79/100
9 reviews

"Fantastic service."

Location

73/100
6 reviews

"Great location."

Comfort

48/100
5 reviews

"More comfort would be nice."

Value

38/100
5 reviews

"Value for money could be better."

Room

31/100
11 reviews

"Room needs to be improved."

Rated 77/100 based on reviews from business travelers.

"Great location."

Service

79/100
6 reviews

"Fantastic service."

Location

73/100
6 reviews

"Great location."

Comfort

53/100
5 reviews

"Comfortable."

Room

38/100
9 reviews

"Room needs to be improved."

Review Semantics by TrustYou

Property Description

With a stay at Sheraton Raleigh Hotel, you'll be centrally located in Raleigh, just a 2-minute walk from Raleigh Convention Center and 6 minutes by foot from Red Hat Amphitheater. This hotel is 2.6 mi (4.1 km) from North Carolina State University and 5.2 mi (8.4 km) from North Carolina State Fairgrounds.

Enjoy Italian cuisine at Jimmy V's Osteria + Bar, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Make yourself at home in one of the 353 air-conditioned rooms featuring LCD televisions. Your bed comes with down comforters and premium bedding. Cable programming and video-game consoles are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Raleigh Convention Center - 0.2 km / 0.1 mi
Vera Hospitals - 0.3 km / 0.2 mi
Raleigh City Museum - 0.3 km / 0.2 mi
Crank Arm Brewing Company - 0.4 km / 0.2 mi
Artspace - 0.4 km / 0.2 mi
Red Hat Amphitheater - 0.5 km / 0.3 mi
Duke Energy Center for the Performing Arts - 0.5 km / 0.3 mi
Raleigh City Hall - 0.5 km / 0.3 mi
Historic City Market - 0.6 km / 0.3 mi
The Acorn - 0.6 km / 0.3 mi
North Carolina Theatre - 0.6 km / 0.4 mi
Supreme Court of North Carolina - 0.6 km / 0.4 mi
Moore Square - 0.6 km / 0.4 mi
Rogers-Bagley-Daniels-Pegues House - 0.6 km / 0.4 mi
CAM Raleigh - 0.7 km / 0.4 mi

The preferred airport for Sheraton Raleigh Hotel is Raleigh-Durham International Airport (RDU) - 22.3 km / 13.9 mi

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Raleigh? This hotel has facilities measuring 13000 square feet (1208 square meters), including conference space. Self parking (subject to charges) is available onsite.

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services. Additional features at this hotel include gift shops/newsstands, wedding services, and a ballroom.

Amenities / Features

  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Ballroom
  • Reception hall
  • Meeting rooms
  • Conference space size (meters) - 1208
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Free WiFi
  • Number of bars/lounges - 1
  • Braille or raised signage
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Roll-in shower
  • Wedding services
  • Tours/ticket assistance
  • Accessible bathroom
  • Luggage storage
  • Wheelchair-accessible on-site restaurant
  • Number of buildings/towers - 1
  • Total number of rooms - 353
  • Number of floors - 17
  • Professional property host/manager
  • No rollaway/extra beds available
  • Express check-out
  • Porter/bellhop
  • Visual alarms in hallways
  • Multilingual staff
  • Business center
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Wheelchair-accessible meeting spaces/business center
  • Safe-deposit box at front desk
  • Smoke-free property
  • Coffee/tea in common areas
  • Number of coffee shops/cafes - 1
  • Elevator
  • Fitness facilities
  • Conference space
  • Self parking (surcharge)
  • Computer station
  • ATM/banking
  • Wheelchair accessible path of travel
  • Conference space size (feet) - 13000
  • Concierge services

Airport & Shuttle Information

RDU International Airport is only 12 miles from the hotel.

Airport Shuttle? Sorry, no airport shuttle available.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Only dogs and cats are allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

NO PETS

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 14 per person (approximately)
  • Self parking fee: USD 15.00 per day (in/out privileges)
  • Pet fee: USD 25.00 per accommodation, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 75.00 (subject to availability)
  • Refrigerator fee: USD 10.00 per night
  • In-room microwave fee: USD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Social distancing measures are in place and guests are provided with hand sanitizer.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Guests are provided with free hand sanitizer

Social distancing measures are in place

Property confirms they are implementing guest safety measures

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Sheraton Hotels and Resorts

  • The lobby has fully-wired workstations with free Wi-Fi, printing services, morning paper, coffee, and TV
  • Offers a fitness program with core performance fitness centers, in-room and restaurant dining options, and even has threir own online fitness website with programs, life tips, and personal training
  • Sheraton Club Level offers guests rooms with more comfort, convenient, and space including breakfast
  • Sheraton's Sweet Sleeper Bed provides the ultimate comfort with plush mattresses, soft sheets, and hypoallergenic pillows

The Sheraton Hotels and Resorts highlights above are subject to change without notice.

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