Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"Poor breakfast and clerk at desk."
Overall Score2.0/5
The clerk put us on the 2nd floor my husband is handicaped. Told is where the elevator was he was wrong. No milk, no coffe at breakfast.
Kevin T. (Individual traveler, booked 1 room), from
07-Dec-2021 Verified Review, stayed from Mon Dec 06 to Tue Dec 07 2021 at a $93.00 average nightly rate.
"No milk, absent clerk."
Overall Score2.0/5
Beds were great. clerk gave us bad info. Then for breakfast no milk and no coffee. Again he was absent!
Kevin T. (Individual traveler, booked 1 room), from
07-Dec-2021 Verified Review, stayed from Mon Dec 06 to Tue Dec 07 2021 at a $93.00 average nightly rate.
"We couldn't stay here."
Overall Score1.0/5
The hotel was under a boil water. I am amumnue compermized and I wouldn't be able to take a shower or drink the water. I had to go down the road to another hotel.
Sandra F. (Individual traveler, booked 1 room), from
07-Dec-2021 Verified Review, stayed from Sat Dec 04 to Sun Dec 05 2021 at a $99.99 average nightly rate.
"Very comfortable room."
Overall Score3.0/5
Carpet needs cleaning, door sticks. Really need to do something about the breakfast, everything is always empty. Even first thing in the morning and after eight. I would give this a one on continental breakfast very sad. Staff was wonderful. Very cheery and pleasant.
Deborah R. (Individual traveler, booked 1 room), from
17-Oct-2021 Verified Review, stayed from Fri Oct 15 to Sun Oct 17 2021 at a $83.99 average nightly rate.
"No food for breakfast. Not the quality of a Hampton."
Overall Score2.0/5
Not a good experience.
Sharon M. (Individual traveler, booked 1 room), from
16-Oct-2021 Verified Review, stayed from Fri Oct 15 to Sat Oct 16 2021 at a $138.99 average nightly rate.
"No soap, no juice at breakfast, curtains did not work."
Overall Score2.0/5
I stayed because of Hilton reputation. You should be ashamed.
Jeremiah Q. (Individual traveler, booked 1 room), from
01-Oct-2021 Verified Review, stayed from Thu Sep 30 to Fri Oct 01 2021 at a $156.99 average nightly rate.
"I've had better."
Overall Score3.0/5
My main complaint was that the shower floor was disgusting. So much so that I wore my flip flops when I showered. The sink wouldn't drain properly. The carpet was old and looked dirty. The room definitely needed some remodeling.
Daina B. (Individual traveler, booked 1 room), from
14-Aug-2021 Verified Review, stayed from Fri Aug 13 to Sat Aug 14 2021 at a $147.99 average nightly rate.
"Good night's rest."
Overall Score4.0/5
Comfortable beds and clean rooms.
Kathrine B. (Individual traveler, booked 1 room), from
08-Jun-2021 Verified Review, stayed from Mon Jun 07 to Tue Jun 08 2021 at a $105.80 average nightly rate.
"Hotel was okay. Great Location for food and shopping."
Overall Score2.0/5
Night Shift front desk clerk tried to charge $5 for a bottle of water.. Not cool at all. Room was very dusty.
Mary F. (Individual traveler, booked 1 room), from
06-Jun-2021 Verified Review, stayed from Fri Jun 04 to Sun Jun 06 2021 at a $87.70 average nightly rate.
"Thanksgiving Visit"
Overall Score4.0/5
Comfortable accomidations, easy checkin and checkout,very good coffee. Need more comfortable seating when not in bed.would stay here again.
James W. (Individual traveler, booked 1 room), from
29-Nov-2020 Verified Review, stayed from Wed Nov 25 to Fri Nov 27 2020 at a $89.10 average nightly rate.
"Very pleasant. Room clean."
Overall Score4.0/5
Good
Pierre L. (Individual traveler, booked 1 room), from
01-Jan-2020 Verified Review, stayed from Sun Dec 29 to Mon Dec 30 2019 at a $109.00 average nightly rate.
"Bugs!"
Overall Score2.0/5
I was very disappointed, both rooms had bugs.
Jeannettia S. (Individual traveler, booked 1 room), from
28-Oct-2019 Verified Review, stayed from Fri Oct 25 to Mon Oct 28 2019 at a $104.64 average nightly rate.
"Nice Room"
Overall Score4.0/5
Comfortable and clean with a modern bathroom.
Paul S. (Individual traveler, booked 1 room), from
24-Jul-2019 Verified Review, stayed from Fri Jul 19 to Sun Jul 21 2019 at a $123.84 average nightly rate.
"Very clean and friendly helpful staff!"
Overall Score5.0/5
All was very nice, refrigerator didn’t work in 210,but was not a big problem. Front desk staff very kind, friendly and nice! Great breakfast, good variety and wonderful fresh fruit. Very nice, clean room and bathroom.
Gino S. (Individual traveler, booked 1 room), from
19-Feb-2019 Verified Review, stayed from Mon Feb 18 to Tue Feb 19 2019 at a $106.40 average nightly rate.
Summary of Verified Reviews
70
Fair
Summary of 1,074 reviews
The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.
Easily accessible by car and has restaurants and bars nearby. Great pool.
Location
91/100
102 reviews
Great location. Shopping, restaurants and bars in the area are great.Easy car access but inadequate parking.
Pool
72/100
14 reviews
Great pool.
Service
71/100
189 reviews
Good, reasonably professional service, and standard reception.Management and housekeeping are decent. Booking process is sufficient.
Room
44/100
372 reviews
Complaints about maintenance and cleanliness in rooms and bathrooms.Substandard furniture, A/C, minibar and TV's. Shower can be a problem.Rooms are decent-sized but a little outdated.
Breakfast
44/100
158 reviews
Breakfast affordable but not highly reviewed.
Cleanliness
32/100
261 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.
Food
26/100
51 reviews
Bad overall dining experience with a bad menu.Desserts, fruits and sides are poorly reviewed.
WiFi
26/100
7 reviews
Wifi quality could be improved.
Rated 67/100 based on reviews from couples.
Great shopping. Good accessibility by car.
Location
94/100
27 reviews
Great location with good access by car.
Service
68/100
29 reviews
Reception and service are alright.
Value
59/100
8 reviews
Fairly good value for money.
Breakfast
43/100
42 reviews
Breakfast can be improved.
Room
43/100
82 reviews
Beds are fair, although A/C and room maintenance are lacking.Badly rated cleanliness in rooms and bathrooms, and poor furniture.Shower can be a problem.
Cleanliness
29/100
53 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.
Food
24/100
12 reviews
Poorly rated food, particularly desserts.
Amenities
22/100
12 reviews
Hotel buildings could use some improvement.
Rated 71/100 based on reviews from families.
Fair breakfast prices.
Location
90/100
24 reviews
Great location.
Pool
71/100
8 reviews
Great pool.
Service
71/100
40 reviews
Friendly service, and reception was okay.
Breakfast
50/100
35 reviews
Breakfast can be improved.
Room
45/100
61 reviews
Small, poorly maintained rooms with bathroom cleanliness issues.Badly cleaned rooms and uncomfortable beds and furniture.Shower can be a problem.
Cleanliness
39/100
49 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.
Amenities
31/100
21 reviews
Poorly reviewed buildings and an uninspiring entrance area.
Food
25/100
12 reviews
Food could be better.
Rated 66/100 based on reviews from solo travelers.
Location is great. Good service.
Location
89/100
7 reviews
Great location.
Service
72/100
8 reviews
Fantastic service.
Breakfast
45/100
12 reviews
Breakfast can be improved.
Room
32/100
24 reviews
Poorly-maintained rooms, badly rated bathrooms and beds.Poorly cleaned rooms with uncomfortable furniture.
Cleanliness
27/100
13 reviews
Rooms could be cleaner.
Rated 74/100 based on reviews from business travelers.
Fantastic service.
Service
75/100
11 reviews
Friendly service.
Room
44/100
15 reviews
Inadequately cleaned and maintained rooms and bathrooms.
Cleanliness
34/100
14 reviews
Rooms could be cleaner.
Rated 61/100 based on reviews from all travelers.
Easily accessible by car and has restaurants and bars nearby. Great pool.
Location
91/100
102 reviews
Great location. Shopping, restaurants and bars in the area are great.Easy car access but inadequate parking.
Pool
72/100
14 reviews
Great pool.
Service
71/100
188 reviews
Good, reasonably professional service, and standard reception.Management and housekeeping are decent. Booking process is sufficient.
Breakfast
44/100
158 reviews
Breakfast affordable but not highly reviewed.
Room
44/100
372 reviews
Complaints about maintenance and cleanliness in rooms and bathrooms.Substandard furniture, A/C, minibar and TV's. Shower can be a problem.Rooms are decent-sized but a little outdated.
Cleanliness
32/100
260 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.
Food
26/100
51 reviews
Bad overall dining experience with a bad menu.Desserts, fruits and sides are poorly reviewed.
WiFi
26/100
7 reviews
Wifi quality could be improved.
Rated 61/100 based on reviews from couples.
Great shopping. Good accessibility by car.
Location
94/100
27 reviews
Great location with good access by car.
Service
68/100
29 reviews
Reception and service are alright.
Value
59/100
8 reviews
Fairly good value for money.
Breakfast
43/100
42 reviews
Breakfast can be improved.
Room
43/100
82 reviews
Beds are fair, although A/C and room maintenance are lacking.Badly rated cleanliness in rooms and bathrooms, and poor furniture.Shower can be a problem.
Cleanliness
29/100
52 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.
Food
24/100
12 reviews
Poorly rated food, particularly desserts.
Amenities
22/100
12 reviews
Hotel buildings could use some improvement.
Rated 69/100 based on reviews from families.
Fair breakfast prices.
Location
90/100
24 reviews
Great location.
Pool
71/100
8 reviews
Great pool.
Service
71/100
40 reviews
Friendly service, and reception was okay.
Breakfast
50/100
35 reviews
Breakfast can be improved.
Room
45/100
61 reviews
Small, poorly maintained rooms with bathroom cleanliness issues.Badly cleaned rooms and uncomfortable beds and furniture.Shower can be a problem.
Cleanliness
39/100
49 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.
Amenities
31/100
21 reviews
Poorly reviewed buildings and an uninspiring entrance area.
Food
25/100
12 reviews
Food could be better.
Rated 60/100 based on reviews from solo travelers.
Location is great. Good service.
Location
89/100
7 reviews
Great location.
Service
72/100
8 reviews
Fantastic service.
Breakfast
45/100
12 reviews
Breakfast can be improved.
Room
32/100
24 reviews
Poorly-maintained rooms, badly rated bathrooms and beds.Poorly cleaned rooms with uncomfortable furniture.
Cleanliness
27/100
13 reviews
Rooms could be cleaner.
Rated 73/100 based on reviews from business travelers.
Fantastic service.
Service
75/100
11 reviews
Friendly service.
Room
44/100
15 reviews
Inadequately cleaned and maintained rooms and bathrooms.
Cleanliness
34/100
14 reviews
Rooms could be cleaner.
Customer Reviews of Hampton Inn Martinsburg
4.1 of 5Overall
3.7 of 5Amenities
4.8 of 5Quality
4.6 of 5Location
4.3 of 5Cleanliness
4.3 of 5Comfort
4.2 of 5Condition
4.3 of 5Neighborhood
4.3 of 5Service
4.2 of 5Value
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Located in Martinsburg, Hampton Inn Martinsburg is in a rural location, within a 5-minute drive of Martinsburg Mall and Wonderment Puppet Theater. This hotel is 11.7 mi (18.9 km) from Potomac River and 11.8 mi (19 km) from Shepherd University.
A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Make yourself at home in one of the 99 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and pay movies provides entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include desks and complimentary weekday newspapers, and housekeeping is provided daily.
Distances are displayed to the nearest 0.1 mile and kilometer.
Martinsburg Mall - 1.1 km / 0.7 mi Wonderment Puppet Theater - 2.5 km / 1.6 mi Triple Brick Museum - 3.1 km / 1.9 mi Adam Stephen House - 3.1 km / 2 mi Apollo Civic Theatre - 3.2 km / 2 mi Martinsburg-Berkeley County Convention and Visitors Bureau - 3.3 km / 2 mi For the Kids, By George Children's Museum - 3.3 km / 2 mi Belle Boyd House - 3.3 km / 2.1 mi Valley Health I Spring Mills - 13.3 km / 8.2 mi Morgan's Grove Park - 17.8 km / 11.1 mi Potomac River - 18.9 km / 11.7 mi Shepherdstown Opera House - 18.9 km / 11.8 mi Shepherd University - 19 km / 11.8 mi Shepherdstown Museum - 19.1 km / 11.8 mi Rumsey Steamboat Museum - 19.1 km / 11.8 mi
The nearest airports are: Washington Dulles Intl. Airport (IAD) - 88.4 km / 54.9 mi Martinsburg, WV (MRB-Eastern West Virginia Regional) - 7.5 km / 4.7 mi Hagerstown, MD (HGR-Hagerstown Regional) - 39.4 km / 24.5 mi
The preferred airport for Hampton Inn Martinsburg is Washington Dulles Intl. Airport (IAD).
Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
Enjoy recreational amenities such as a fitness center and a seasonal outdoor pool.
Airport Shuttle? Sorry, no airport shuttle available.
Breakfast Information
Free Breakfast Buffet: 6- 10am.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Maximum number of pets per room 2
Only dogs and cats are allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets allowed
Cats/Dogs only. 2 max. $50 non refundable per pet per stay, 1-4 nights. $75 non refundable per pet per stay, 5+ nights.
Parking Info
Comp outdoor parking.
Internet / WiFI
Comp Wifi.
Misc Fees / Policies
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Pet fee: USD 75 per accommodation, per stay
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property:
Deposit: USD 25 per accommodation, per stay
We have included all charges provided to us by the property.
The seasonal pool will be open from May to September.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.
Contactless check-in and contactless check-out are available.
Individually-wrapped food options are available for breakfast.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Cleaning Policies
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Masks are compulsory at the property
Essential workers only - NO
Property confirms they are implementing enhanced cleaning measures
About Hampton Inn
All US locations offer coffee & tea in the lobby at no cost
Free Hot Breakfast serving fresh-baked waffles and oatmeal with toppings
Offer 'On the Run' breakfast bags during the week if you're in a hurry
Free daily newspaper on weekdays
The Hampton Inn highlights above are subject to change without notice.
Group vs. Individual Rates at Hampton Inn Martinsburg
This chart illustrates trends of sleeping room prices for both group/meeting prices and the best online individual traveler prices our rate checker could find at the time the group/meeting offer was submitted. The most competitive group discount displayed is 22.1% in the month of January 2021 and the highest average individual rate is $114 in the month of March 2021. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Hampton Inn Martinsburg in a month when rates are lower.
