Choice Hotels Announces Commitment To Clean Initiative: Guests may experience a growing variety of new and improved protocols, products and communications, some of which are already in place, to promote health and safety, including; Heightened cleaning protocols for high-traffic areas, Changes in breakfast offerings, Housekeeping "on-demand" option, Hand sanitizing stations, Enhancements to help facilitate contactless check-in and check-out, Personal protective equipment for hotel staff Read More
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"The room was comfortable, decor old. Needs a facelift."
Overall Score2.0/5
There is no security, no one at the desk at 5am and door unlocked. No Access to the lovely swimming pool except if someone unlocks the door. Overall old, ugly hallways. Staff very nice facility needs a facelift and handicap access rooms.
Virginia G. (Individual traveler, booked 1 room), from
15-Aug-2022 Verified Review, stayed from Thu Aug 11 to Mon Aug 15 2022 at a $96.49 average nightly rate.
"Sliding door broken."
Overall Score3.0/5
Sliding door and curtain to the balcony were broken. Can hear the loud noise from outside at night. The room sound proof is very poor. Pool area was old and closed by the health dept. during our check in but it able to pass the inspection and reopen. Mini refrigerator making noise at night. Bathroom counter area is small. The staffs were very friendly and helpful.
Nhi T. (Individual traveler, booked 1 room), from
14-Jul-2022 Verified Review, stayed from Mon Jul 11 to Tue Jul 12 2022 at a $83.99 average nightly rate.
"Slow, smelly and sore eyed."
Overall Score1.0/5
This hotel had a distinct odor in all of the hallways. I?ve never stayed at a place that left linens in the halls for hours everyday while a single person cleaned all the rooms. It took forever to get checked in even though I called in advance about doing so early. We booked several rooms on a block and then we weren?t even on the same floor. Don?t stay here.
Natalee W. (Individual traveler, booked 1 room), from
02-Jun-2022 Verified Review, stayed from Fri May 27 to Sun May 29 2022 at a $92.99 average nightly rate.
"EASY IN, EASY, OUT, GOOD RATES "
Overall Score4.0/5
WE LIKE THIS HOTEL. EASY IN, EASY, OUT, GOOD HOTEL FOR THE PRICE.
Felix N. (Individual traveler, booked 1 room), from
08-Feb-2022 Verified Review, stayed from Mon Feb 07 to Tue Feb 08 2022 at a $78.71 average nightly rate.
"Clean and comfy!"
Overall Score4.0/5
Very happy with my stay. Clean, COMFORTABLE, with breakfast included, it was great.
Janet D. (Individual traveler, booked 1 room), from
07-Dec-2021 Verified Review, stayed from Fri Dec 03 to Sun Dec 05 2021 at a $81.99 average nightly rate.
Response from Management on 10-Dec-2021:
Dear Janet:Thank you for taking the time to complete our survey regarding your recent stay at our hotel. We are glad you enjoyed our Hot Breakfast. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Catherine OoiHotel ManagerQuality Inn West Springfield413-739-7261
"Excellent facility."
Overall Score5.0/5
Excellent. All was clean and proper. Everyone who worked there was helpful polite. Would go again.
Cynthia H. (Individual traveler, booked 1 room), from
30-Nov-2021 Verified Review, stayed from Sun Nov 21 to Mon Nov 22 2021 at a $97.99 average nightly rate.
"The hotel is in need of a full renovation."
Overall Score1.0/5
The overall hotel is very run down. If I had another option I would have left.
Kelly B. (Individual traveler, booked 1 room), from
03-Oct-2021 Verified Review, stayed from Sat Oct 02 to Sun Oct 03 2021 at a $129.00 average nightly rate.
"It was a pretty good experience."
Overall Score4.0/5
Staff was nice and the hotel room was nice.
Tamala C. (Individual traveler, booked 1 room), from
21-Sep-2021 Verified Review, stayed from Sat Sep 18 to Sun Sep 19 2021 at a $159.00 average nightly rate.
"WILL NOT STAY IN THE FUTURE."
Overall Score2.0/5
Front Desk Service was very nice and friendly, however, we were not advised of the residents living on the first floor and not advised to NOT go down this particular hallway. I only noticed there was a residence group due to a cork board on a wall. Additionally, was not told I could not take the back stair well to the outside to walk my five lb chihuahua as security advised I was to use the main front doors, not the outside side doors, but would allow "this one time". Room was sufficiently clean and identified as "Non Smoking" but there was still a smell of cigarette smoke within the room. I will not stay at a Quality Inn again.
Cynthia M. (Individual traveler, booked 1 room), from
11-May-2021 Verified Review, stayed from Fri May 07 to Sun May 09 2021 at a $106.25 average nightly rate.
"Poor water pressure."
Overall Score3.0/5
The hotel parking lot was a little sketchy. Not sure why there was loiterers hanging out in side parking lot. There was very poor water pressure and hotel room was never swept the three days we stayed. Hotel breakfast was good and area clean.
Nicole C. (Individual traveler, booked 1 room), from
01-Oct-2019 Verified Review, stayed from Thu Sep 26 to Sun Sep 29 2019 at a $118.03 average nightly rate.
"Very Accommodating"
Overall Score5.0/5
We requested a room with a view of our vehicle. Our room was changed and upgraded due to rooms being cleaned (availability) so we did not need to wait to change/move our room.
Sherrie H. (Individual traveler, booked 1 room), from
23-Sep-2019 Verified Review, stayed from Sat Sep 14 to Sun Sep 15 2019 at a $99.00 average nightly rate.
Response from Management on 10-Dec-2021:
Dear Sherrie:Thank you for taking the time to complete our survey regarding your stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Catherine OoiHotel ManagerQuality Inn West Springfield413-739-7261
"Very dirty !"
Overall Score1.0/5
Hotel room had a dirty toilet in room, dirty towel behind the toilet ! A sock was found under the bed that didnt belong to us.Makes me wonder if it was ever even cleaned. The pool was dirty NO FILTER running the whole time we were there, long hairs in the water also lights flickering on and off in the pool area after dark ! We will never go back !
William B. (Individual traveler, booked 1 room), from
18-Aug-2019 Verified Review, stayed from Tue Aug 13 to Thu Aug 15 2019 at a $86.30 average nightly rate.
"Disgusting"
Overall Score1.0/5
The mattresses were very uncomfortable and couldn't sleep for two nights! The curtains were dirty. The complimentary breakfast was awful! The so called eggs were like a round sponge and everything was cold so we had to go out for breakfast and it cost us more money. I wouldn't stay at another Quality Inn if they gave it to us for nothing! I'm sorry I had to pay for staying there!
Elizabeth T. (Individual traveler, booked 1 room), from
25-Nov-2018 Verified Review, stayed from Fri Nov 23 to Sun Nov 25 2018 at a $86.00 average nightly rate.
Summary of Verified Reviews
73
Fair
Summary of 615 reviews
The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.
Fair highway hotel. Easily accessible by car and close to shopping areas.
Location
91/100
56 reviews
Great location. Fairly accessible by car with easy parking.Shopping, restaurants and bars in the area are great.
Service
76/100
104 reviews
Service is professional and cheery, especially reception and housekeeping.Management should be more attentive. Hotel security is ok.
Breakfast
74/100
48 reviews
Great and affordable breakfast.
Room
63/100
173 reviews
Rooms are acceptable, if run-down, and some complaints about bathroom cleanliness.Substandard furniture with poor A/C, TV's and balconies. Shower was ok.
Cleanliness
59/100
113 reviews
Cleanliness is lacking in rooms and bathrooms.Hotel facilities could use a good clean.
Comfort
36/100
77 reviews
Uncomfortable, with guests complaining about noise and the A/C.
Rated 64/100 based on reviews from families.
Friendly service. Tasty breakfast.
Location
90/100
7 reviews
Great location.
Service
75/100
27 reviews
Friendly service.
Breakfast
74/100
13 reviews
Tasty breakfast.
Cleanliness
58/100
22 reviews
Room cleanliness is acceptable.Hotel facilities could use a good clean.
Room
55/100
40 reviews
Rooms acceptably clean, but needing maintenance, with poor bathrooms.
Pool
48/100
6 reviews
Pool should be renewed.
Comfort
33/100
13 reviews
Noisy room lacking in comfort.
Amenities
23/100
14 reviews
Hotel buildings could use some improvement.
Vibe
18/100
6 reviews
Vibe is not too good.
Rated 76/100 based on reviews from couples.
Great shopping. Tasty breakfast.
Location
92/100
15 reviews
Great location.
Service
76/100
7 reviews
Fantastic service.
Breakfast
72/100
9 reviews
Tasty breakfast.
Cleanliness
60/100
12 reviews
Cleanliness is lacking in rooms and bathrooms.
Room
57/100
21 reviews
Rooms are poorly-maintained with unclean bathrooms and poor beds.
Comfort
34/100
14 reviews
Uncomfortable, noisy rooms with poor beds.
Rated 79/100 based on reviews from business travelers.
Fantastic service.
Service
77/100
7 reviews
Fantastic service.
Cleanliness
58/100
6 reviews
Room cleanliness is acceptable.
Room
54/100
11 reviews
Room cleanliness is acceptable.
Comfort
37/100
6 reviews
More comfort would be nice.
Rated 71/100 based on reviews from solo travelers.
Great location. Fantastic service.
Room
60/100
7 reviews
Room is all right.
Rated 64/100 based on reviews from all travelers.
Fair highway hotel. Easily accessible by car and close to shopping areas.
Location
91/100
56 reviews
Great location. Fairly accessible by car with easy parking.Shopping, restaurants and bars in the area are great.
Service
76/100
99 reviews
Service is professional and cheery, especially reception and housekeeping.Management should be more attentive. Hotel security is ok.
Breakfast
75/100
47 reviews
Great and affordable breakfast.
Room
62/100
169 reviews
Rooms are clean enough and okay-sized, but poorly maintained, and bathrooms aren't sufficiently clean.Substandard furniture with poor A/C, TV's and balconies. Shower was ok.
Cleanliness
58/100
111 reviews
Cleanliness is lacking in rooms and bathrooms.Hotel facilities could use a good clean.
Comfort
35/100
76 reviews
Rooms of average size, but lacking in comfort, with noise issues and poor A/C.
Rated 61/100 based on reviews from families.
Friendly service. Tasty breakfast.
Location
90/100
7 reviews
Great location.
Service
75/100
26 reviews
Friendly service.
Breakfast
74/100
12 reviews
Tasty breakfast.
Cleanliness
58/100
22 reviews
Room cleanliness is acceptable.Hotel facilities could use a good clean.
Room
55/100
39 reviews
Rooms acceptably clean, but needing maintenance, with poor bathrooms.
Pool
48/100
6 reviews
Pool should be renewed.
Comfort
33/100
13 reviews
Noisy room lacking in comfort.
Amenities
23/100
14 reviews
Hotel buildings could use some improvement.
Vibe
18/100
6 reviews
Vibe is not too good.
Rated 64/100 based on reviews from couples.
Great shopping. Tasty breakfast.
Location
92/100
15 reviews
Great location.
Service
76/100
6 reviews
Fantastic service.
Breakfast
72/100
9 reviews
Tasty breakfast.
Cleanliness
60/100
12 reviews
Cleanliness is lacking in rooms and bathrooms.
Room
56/100
19 reviews
Rooms are poorly-maintained with unclean bathrooms and poor beds.
Comfort
33/100
13 reviews
Uncomfortable, noisy rooms with poor beds.
Rated 70/100 based on reviews from business travelers.
Fantastic service.
Service
77/100
7 reviews
Fantastic service.
Cleanliness
58/100
6 reviews
Room cleanliness is acceptable.
Room
54/100
11 reviews
Room cleanliness is acceptable.
Comfort
37/100
6 reviews
More comfort would be nice.
Rated 73/100 based on reviews from solo travelers.
Great location. Fantastic service.
Room
60/100
7 reviews
Room is all right.
Rated 77/100 based on reviews from all travelers.
Fair highway hotel. Easily accessible by car and close to shopping areas.
Customer Reviews of Quality Inn West Springfield
3.7 of 5Overall
3.6 of 5Amenities
4.1 of 5Location
3.9 of 5Cleanliness
3.9 of 5Comfort
3.5 of 5Condition
3.7 of 5Neighborhood
4.0 of 5Service
3.5 of 5Value
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
A stay at Quality Inn West Springfield places you in the heart of West Springfield, within a 10-minute drive of Holyoke Mall and MassMutual Center. This golf hotel is 4.5 mi (7.3 km) from MGM Springfield and 4.7 mi (7.5 km) from Naismith Memorial Basketball Hall of Fame.
Enjoy a satisfying meal at Tokyo Asian Cuisine Resta serving guests of Quality Inn West Springfield. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Make yourself at home in one of the 114 guestrooms featuring refrigerators and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers.
Distances are displayed to the nearest 0.1 mile and kilometer.
Josiah Day House - 3.8 km / 2.4 mi Holyoke Mall - 3.9 km / 2.4 mi Westfield River - 4.6 km / 2.9 mi Baystate Medical Center - 4.9 km / 3 mi MassMutual Center - 7.1 km / 4.4 mi Mercy Hospital - 7.1 km / 4.4 mi Quadrangle - 7.3 km / 4.5 mi MGM Springfield - 7.3 km / 4.5 mi Dr. Seuss National Memorial - 7.5 km / 4.7 mi Naismith Memorial Basketball Hall of Fame - 7.5 km / 4.7 mi Springfield Science Museum - 7.5 km / 4.7 mi Springfield City Library - 7.5 km / 4.7 mi Chicopee Falls Dam - 7.7 km / 4.8 mi Springfield Museums - 8.1 km / 5 mi Springfield Armory - 8.5 km / 5.3 mi
The nearest airports are: Bradley Intl. Airport (BDL) - 26.6 km / 16.5 mi Westfield, MA (BAF-Barnes Municipal) - 15.8 km / 9.8 mi
The preferred airport for Quality Inn West Springfield is Bradley Intl. Airport (BDL).
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in West Springfield? This hotel has facilities measuring 600 square feet (56 square meters), including conference space. Free self parking is available onsite.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless Internet access, a television in a common area, and tour/ticket assistance.
Green Sustainability
We participates in Green program. All lights are LED and our shower are flow controlled. Towels and beddings are cleaned every 3 days for stays longer than 3 nights but we do accommodate more frequent service when requested at front desk at check-in.
Amenities / Features
Check In: 3:00 PM
Check Out: 11:00 AM
Minimum age of oldest guest: 21
Dry cleaning/laundry service
Free RV, bus, truck parking
Number of meeting rooms - 3
Conference space size (meters) - 56
Free WiFi
Assistive listening devices available
In-room accessibility
Wheelchair accessible parking
Roll-in shower
Tours/ticket assistance
Accessible bathroom
Free buffet breakfast
Wheelchair-accessible on-site restaurant
Free breakfast
Visual alarms in hallways
Multilingual staff
Handrails in stairways
Daily
Wheelchair-accessible meeting spaces/business center
Laundry facilities
Elevator
Fitness facilities
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Number of buildings/towers - 1
Total number of rooms - 114
Number of floors - 5
Professional property host/manager
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Pool hoist on site
Television in common areas
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Well-lit path to entrance
Stair-free path to entrance
Free newspapers in lobby
Shopping mall on site
Vineyard
Express check-out
Business center
24-hour front desk
Number of restaurants - 1
Outdoor seasonal pool
Safe-deposit box at front desk
Smoke-free property
Hiking/biking trails nearby
Free self parking
Conference space
Computer station
Terrace
Conference space size (feet) - 600
24-hour business center
Airport & Shuttle Information
Bradley international Airport - 20 milesShuttle service available (call for fees)
Airport Shuttle? Sorry, no airport shuttle available.
Breakfast Information
Free Hot breakfastSausage patties, Egg patties, Waffle, apples, oranges, yogurt, cherrios, bran flakes with raisins, white/wheat bread, English muffins, bagels, assorted danish, pecan sticky buns, Quaker oats and juice station (apple, orange or cranberry).
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets not allowed
Hotel allowed minimum of 2 pets per room, not more then 85 lbs each. Hotel charge $25 for pet weigh less then 30 lbs and over 30 lbs its $35 for the entire stay of 7 days or less.
Internet / WiFI
Free WiFi
Misc Fees / Policies
Rollaway bed fee: USD 12.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property:
Deposit: USD 100 per accommodation, per stay
Breakage deposit: USD 250 per stay
A damage deposit of USD 100 will be collected before check-in.
We have included all charges provided to us by the property.
The seasonal pool will be open from June to September.
Up to 4 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
Contactless check-out is available.
Individually-wrapped food options are available for breakfast.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Cleaning Policies
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Gap period enforced between guest stays - 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Masks are compulsory at the property
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Property confirms they are implementing enhanced cleaning measures
About Quality Inns
Comfortable bedding with soft pillows
Hot, fresh, and healthy breakfast options available at certain locations
Known for providing friendly services
Free high-speed internet, local U.S. calls, and daily USA TODAY newspaper
Fresh coffee and tea in the lobby 24/7
Great meeting space also offered at most locations
The Quality Inns highlights above are subject to change without notice.
Seasonality and Projections at Quality Inn West Springfield
The graph above is fluctuations of room rates for both our group quotes and the lowest online individual prices we could find at the time the group/meeting offer was entered. The best group or meeting displayed is 25.9% in the month of April 2021 and the highest average individual rate is $145 in the month of March 2020. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Quality Inn West Springfield in a month when rates are lower.
