Choice Hotels Announces Commitment To Clean Initiative: Guests may experience a growing variety of new and improved protocols, products and communications, some of which are already in place, to promote health and safety, including; Heightened cleaning protocols for high-traffic areas, Changes in breakfast offerings, Housekeeping "on-demand" option, Hand sanitizing stations, Enhancements to help facilitate contactless check-in and check-out, Personal protective equipment for hotel staff Read More
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"Clean and comfy!"
Overall Score4.0/5
Very happy with my stay. Clean, COMFORTABLE, with breakfast included, it was great.
Janet D. (Individual traveler, booked 1 room), from
07-Dec-2021 Verified Review, stayed from Fri Dec 03 to Sun Dec 05 2021 at a $81.99 average nightly rate.
Response from Management on 10-Dec-2021:
Dear Janet:Thank you for taking the time to complete our survey regarding your recent stay at our hotel. We are glad you enjoyed our Hot Breakfast. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Catherine OoiHotel ManagerQuality Inn West Springfield413-739-7261
"Excellent facility."
Overall Score5.0/5
Excellent. All was clean and proper. Everyone who worked there was helpful polite. Would go again.
Cynthia H. (Individual traveler, booked 1 room), from
30-Nov-2021 Verified Review, stayed from Sun Nov 21 to Mon Nov 22 2021 at a $97.99 average nightly rate.
"The hotel is in need of a full renovation."
Overall Score1.0/5
The overall hotel is very run down. If I had another option I would have left.
Kelly B. (Individual traveler, booked 1 room), from
03-Oct-2021 Verified Review, stayed from Sat Oct 02 to Sun Oct 03 2021 at a $129.00 average nightly rate.
"It was a pretty good experience."
Overall Score4.0/5
Staff was nice and the hotel room was nice.
Tamala C. (Individual traveler, booked 1 room), from
21-Sep-2021 Verified Review, stayed from Sat Sep 18 to Sun Sep 19 2021 at a $159.00 average nightly rate.
"WILL NOT STAY IN THE FUTURE."
Overall Score2.0/5
Front Desk Service was very nice and friendly, however, we were not advised of the residents living on the first floor and not advised to NOT go down this particular hallway. I only noticed there was a residence group due to a cork board on a wall. Additionally, was not told I could not take the back stair well to the outside to walk my five lb chihuahua as security advised I was to use the main front doors, not the outside side doors, but would allow "this one time". Room was sufficiently clean and identified as "Non Smoking" but there was still a smell of cigarette smoke within the room. I will not stay at a Quality Inn again.
Cynthia M. (Individual traveler, booked 1 room), from
11-May-2021 Verified Review, stayed from Fri May 07 to Sun May 09 2021 at a $106.25 average nightly rate.
"Poor water pressure."
Overall Score3.0/5
The hotel parking lot was a little sketchy. Not sure why there was loiterers hanging out in side parking lot. There was very poor water pressure and hotel room was never swept the three days we stayed. Hotel breakfast was good and area clean.
Nicole C. (Individual traveler, booked 1 room), from
01-Oct-2019 Verified Review, stayed from Thu Sep 26 to Sun Sep 29 2019 at a $118.03 average nightly rate.
"Very Accommodating"
Overall Score5.0/5
We requested a room with a view of our vehicle. Our room was changed and upgraded due to rooms being cleaned (availability) so we did not need to wait to change/move our room.
Sherrie H. (Individual traveler, booked 1 room), from
23-Sep-2019 Verified Review, stayed from Sat Sep 14 to Sun Sep 15 2019 at a $99.00 average nightly rate.
Response from Management on 10-Dec-2021:
Dear Sherrie:Thank you for taking the time to complete our survey regarding your stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Catherine OoiHotel ManagerQuality Inn West Springfield413-739-7261
"Very dirty !"
Overall Score1.0/5
Hotel room had a dirty toilet in room, dirty towel behind the toilet ! A sock was found under the bed that didnt belong to us.Makes me wonder if it was ever even cleaned. The pool was dirty NO FILTER running the whole time we were there, long hairs in the water also lights flickering on and off in the pool area after dark ! We will never go back !
William B. (Individual traveler, booked 1 room), from
18-Aug-2019 Verified Review, stayed from Tue Aug 13 to Thu Aug 15 2019 at a $86.30 average nightly rate.
"Disgusting"
Overall Score1.0/5
The mattresses were very uncomfortable and couldn't sleep for two nights! The curtains were dirty. The complimentary breakfast was awful! The so called eggs were like a round sponge and everything was cold so we had to go out for breakfast and it cost us more money. I wouldn't stay at another Quality Inn if they gave it to us for nothing! I'm sorry I had to pay for staying there!
Elizabeth T. (Individual traveler, booked 1 room), from
25-Nov-2018 Verified Review, stayed from Fri Nov 23 to Sun Nov 25 2018 at a $86.00 average nightly rate.
Summary of Verified Reviews
71
Fair
Summary of 538 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Fair highway hotel. Easily accessible by car and close to shopping areas."
Location
92/100
45 reviews
"Great location near lots of shopping. Excellent parking and car access."
Service
77/100
102 reviews
"Reception and housekeeping are great and service is attentive."Management is acceptable. Hotel security is ok.
Breakfast
66/100
40 reviews
"Affordable, fairly tasty breakfasts."
Room
54/100
146 reviews
"Decently clean rooms with okay minibars."Inadequately maintained and cleaned rooms with poor A/C.Guests complain about the furniture, balconies, beds, and TVs.Shower can be a problem.
Cleanliness
50/100
101 reviews
"Cleanliness is lacking in rooms and bathrooms."Hotel facilities could use a good clean.
WiFi
33/100
5 reviews
"Wifi quality could be improved."
Comfort
32/100
70 reviews
"Uncomfortable, cramped rooms, with poor beds."Deficient A/C and too noisy rooms.
Rated 68/100 based on reviews from families.
"Great reception. Fantastic service."
Location
91/100
5 reviews
"Great location."
Service
76/100
24 reviews
"Friendly service and great reception."
Breakfast
67/100
10 reviews
"Breakfast is average."
Cleanliness
51/100
22 reviews
"Room cleanliness is acceptable."
Room
50/100
32 reviews
"Rooms acceptably clean, but needing maintenance, with poor bathrooms."
Pool
39/100
6 reviews
"Pool should be renewed."
Comfort
30/100
14 reviews
"Noisy room lacking in comfort."
Amenities
26/100
11 reviews
"Hotel buildings could use some improvement."
Rated 57/100 based on reviews from couples.
"Terrific location. Good service."
Location
94/100
10 reviews
"Great location."
Service
77/100
7 reviews
"Fantastic service."
Breakfast
61/100
5 reviews
"Breakfast is average."
Cleanliness
49/100
11 reviews
"Bathrooms and rooms are untidy."
Room
43/100
13 reviews
"Complaints about maintenance and cleanliness in rooms and bathrooms."
Comfort
30/100
8 reviews
"More comfort would be nice."
Rated 70/100 based on reviews from business travelers.
"Friendly service. Fantastic service."
Service
75/100
7 reviews
"Fantastic service."
Room
44/100
9 reviews
"Room needs to be improved."
Vibe
30/100
6 reviews
"Vibe is not too good."
Rated 62/100 based on reviews from all travelers.
"Fair highway hotel. Easily accessible by car and close to shopping areas."
Location
92/100
43 reviews
"Great location near lots of shopping. Excellent parking and car access."
Service
77/100
98 reviews
"Reception and housekeeping are great and service is attentive."Management is acceptable. Hotel security is ok.
Breakfast
66/100
40 reviews
"Affordable, fairly tasty breakfasts."
Room
53/100
144 reviews
"Decently clean rooms with okay minibars."Inadequately maintained and cleaned rooms with poor A/C.Guests complain about the furniture, balconies, beds, and TVs.Shower can be a problem.
Cleanliness
49/100
98 reviews
"Cleanliness is lacking in rooms and bathrooms."Hotel facilities could use a good clean.
WiFi
33/100
5 reviews
"Wifi quality could be improved."
Comfort
32/100
69 reviews
"Uncomfortable, cramped rooms, with poor beds."Deficient A/C and too noisy rooms.
Rated 64/100 based on reviews from families.
"Great reception."
Location
91/100
5 reviews
"Great location."
Service
77/100
23 reviews
"Friendly service and great reception."
Breakfast
67/100
10 reviews
"Breakfast is average."
Cleanliness
50/100
21 reviews
"Room cleanliness is acceptable."
Room
49/100
31 reviews
"Rooms acceptably clean, but needing maintenance, with poor bathrooms."
Pool
39/100
6 reviews
"Pool should be renewed."
Comfort
29/100
13 reviews
"Noisy room lacking in comfort."
Amenities
26/100
11 reviews
"Hotel buildings could use some improvement."
Rated 51/100 based on reviews from couples.
"Terrific location. Good service."
Location
94/100
10 reviews
"Great location."
Service
77/100
7 reviews
"Fantastic service."
Breakfast
61/100
5 reviews
"Breakfast is average."
Cleanliness
49/100
11 reviews
"Bathrooms and rooms are untidy."
Room
43/100
13 reviews
"Complaints about maintenance and cleanliness in rooms and bathrooms."
Comfort
30/100
8 reviews
"More comfort would be nice."
Rated 57/100 based on reviews from business travelers.
"Friendly service. Fantastic service."
Service
75/100
7 reviews
"Fantastic service."
Room
44/100
9 reviews
"Room needs to be improved."
Vibe
30/100
6 reviews
"Vibe is not too good."
Rated 80/100 based on reviews from all travelers.
"Fair highway hotel. Easily accessible by car and close to shopping areas."
Customer Reviews of Quality Inn West Springfield
3.6 of 5Overall
3.6 of 5Amenities
1.5 of 5Quality
4.1 of 5Location
3.8 of 5Cleanliness
3.8 of 5Comfort
3.5 of 5Condition
3.7 of 5Neighborhood
3.9 of 5Service
3.3 of 5Value
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
A stay at Quality Inn West Springfield places you in the heart of West Springfield, within a 10-minute drive of Holyoke Mall and MassMutual Center. This golf hotel is 4 mi (6.4 km) from Eastern States Exposition and 4.5 mi (7.3 km) from MGM Springfield.
Enjoy a satisfying meal at Tokyo Asian Cuisine Resta serving guests of Quality Inn West Springfield. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Make yourself at home in one of the 114 guestrooms featuring refrigerators and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include desks and microwaves, as well as phones with free local calls.
Distances are displayed to the nearest 0.1 mile and kilometer.
Holyoke Mall - 3.9 km / 2.4 mi Josiah Day House - 3.9 km / 2.4 mi Westfield River - 4.6 km / 2.9 mi Baystate Medical Center - 4.9 km / 3 mi Eastern States Exposition - 6.4 km / 4 mi MassMutual Center - 7.1 km / 4.4 mi Mercy Hospital - 7.1 km / 4.4 mi Quadrangle - 7.3 km / 4.5 mi MGM Springfield - 7.3 km / 4.5 mi Dr. Seuss National Memorial - 7.5 km / 4.7 mi Naismith Memorial Basketball Hall of Fame - 7.5 km / 4.7 mi Springfield Science Museum - 7.5 km / 4.7 mi Springfield City Library - 7.5 km / 4.7 mi Chicopee Falls Dam - 7.7 km / 4.8 mi Springfield Museums - 7.7 km / 4.8 mi
The nearest airports are: Bradley Intl. Airport (BDL) - 26.6 km / 16.5 mi Westfield, MA (BAF-Barnes Municipal) - 15.8 km / 9.8 mi
The preferred airport for Quality Inn West Springfield is Bradley Intl. Airport (BDL).
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in West Springfield? This hotel has facilities measuring 600 square feet (56 square meters), including conference space. Free self parking is available onsite.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless Internet access, a television in a common area, and tour/ticket assistance.
Green Sustainability
We participates in Green program. All lights are LED and our shower are flow controlled. Towels and beddings are cleaned every 3 days for stays longer than 3 nights but we do accommodate more frequent service when requested at front desk at check-in.
Amenities / Features
Check In: 3:00 PM
Check Out: 11:00 AM
Minimum age of oldest guest: 21
Dry cleaning/laundry service
Wheelchair accessible (may have limitations)
Free RV, bus, truck parking
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Number of meeting rooms - 3
Wheelchair-accessible path to elevator
Conference space size (meters) - 56
Wheelchair-accessible registration desk
Pool hoist on site
Television in common areas
Free WiFi
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Well-lit path to entrance
Assistive listening devices available
In-room accessibility
Wheelchair accessible parking
Stair-free path to entrance
Roll-in shower
Free newspapers in lobby
Tours/ticket assistance
Accessible bathroom
Shopping mall on site
Number of buildings/towers - 1
Total number of rooms - 114
Number of floors - 5
Professional property host/manager
Vineyard
Wheelchair-accessible on-site restaurant
Free breakfast
Express check-out
Visual alarms in hallways
Multilingual staff
Handrails in stairways
Business center
24-hour front desk
Number of restaurants - 1
Wheelchair-accessible meeting spaces/business center
Outdoor seasonal pool
Safe-deposit box at front desk
Smoke-free property
Laundry facilities
Hiking/biking trails nearby
Elevator
Free self parking
Fitness facilities
Conference space
Computer station
Terrace
Conference space size (feet) - 600
24-hour business center
Airport & Shuttle Information
Bradley international Airport - 20 milesShuttle service available (call for fees)
Airport Shuttle? Sorry, no airport shuttle available.
Breakfast Information
Free Hot breakfastSausage patties, Egg patties, Waffle, apples, oranges, yogurt, cherrios, bran flakes with raisins, white/wheat bread, English muffins, bagels, assorted danish, pecan sticky buns, Quaker oats and juice station (apple, orange or cranberry).
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets not allowed
Hotel allowed minimum of 2 pets per room, not more then 85 lbs each. Hotel charge $25 for pet weigh less then 30 lbs and over 30 lbs its $35 for the entire stay of 7 days or less.
Internet / WiFI
Free WiFi
Misc Fees / Policies
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Rollaway bed fee: USD 12.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property:
Deposit: USD 100 per accommodation, per stay
Breakage deposit: USD 250 per stay
A damage deposit of USD 100 will be collected before check-in.
We have included all charges provided to us by the property.
The seasonal pool will be open from June to September.
Up to 4 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
Contactless check-out is available.
Individually-wrapped food options are available for breakfast.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).
This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Cleaning Policies
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Gap period enforced between guest stays - 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Masks are compulsory at the property
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Property confirms they are implementing enhanced cleaning measures
About Quality Inns
Comfortable bedding with soft pillows
Hot, fresh, and healthy breakfast options available at certain locations
Known for providing friendly services
Free high-speed internet, local U.S. calls, and daily USA TODAY newspaper
Fresh coffee and tea in the lobby 24/7
Great meeting space also offered at most locations
The Quality Inns highlights above are subject to change without notice.
Seasonality and Projections at Quality Inn West Springfield
The graph above is fluctuations of room rates for both our group quotes and the lowest online individual prices we could find at the time the group/meeting offer was entered. The best group or meeting displayed is 24.1% in the month of March 2020 and the highest average individual rate is $145 in the month of March 2020. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Quality Inn West Springfield in a month when rates are lower.
