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Best Western Executive Hotel of New Haven West Haven

490 Saw Mill Rd, West Haven, CT 06516 US
View Map Reservations: +1-800-760-7718
2.5 Star Property Near PEZ Visitor Center
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
Select Your Room:
01/21/2022 - 01/22/2022
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Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Best Western Executive Hotel of New Haven West Haven

Below are the verified reviews from guests that we have booked recently:
"Bad Experience"
Overall Score1.0/ 5
We originally booked two nights. When walked in the first room, the room was so small and it smelled. In fact the lobby, the elevator, the hall and the room all smelled bad! We demanded another room, which we got and it was larger but the paint was peeling in the tub, the linen was dingy and the carpet was scary. It was so bad we had to cancel the second night.
(Individual traveler, booked 1 room), from US flag
18-Sep-2021 Verified Review, stayed from Fri Sep 17 to Sun Sep 19 2021 at a $174.99 average nightly rate.
"Great stay!"
Overall Score4.0/ 5
It was very good. Price was right and staff was very accommodating and they were pleasant. I will definitely check Best Western as my first choice!
(Individual traveler, booked 1 room), from US flag
15-Sep-2021 Verified Review, stayed from Wed Sep 08 to Fri Sep 10 2021 at a $113.52 average nightly rate.
"Just Okay"
Overall Score3.0/ 5
Room needed some work, especially the bathroom and they may want to dust once in awhile.
(Individual traveler, booked 1 room), from US flag
31-Jul-2021 Verified Review, stayed from Fri Jul 30 to Sat Jul 31 2021 at a $189.00 average nightly rate.
"This time around wasn't too pleasent."
Overall Score3.0/ 5
I've been to this hotel numerous times. I had no issues. This time I checked in on line and arrived to hotel. Staff tell me they tried to contact me(but had no contact info since I reserved thru Expedia.) Offered me a different room which I didn't want. I kept the suite with no running water in kitchen. I was told I will be discounted the next two visits because I didn't book at the hotel and I pre paid. After calling Expedia, I was told I will be discounted two 14 business days (still waiting for refund it's been a week). Other than that, I enjoy staying there. Great location. Staff is cordial. Breakfast is decent.
(Individual traveler, booked 1 room), from US flag
20-Apr-2021 Verified Review, stayed from Mon Apr 12 to Wed Apr 14 2021 at a $153.99 average nightly rate.
"Good"
Overall Score3.0/ 5
IT was okay.
(Individual traveler, booked 1 room), from US flag
16-Mar-2021 Verified Review, stayed from Sat Mar 13 to Sun Mar 14 2021 at a $104.99 average nightly rate.
"Good Attention."
Overall Score4.0/ 5
I think it’s a comfortable hotel. I recommend it with great sincerely.
(Individual traveler, booked 1 room), from US flag
17-Jan-2021 Verified Review, stayed from Sat Jan 16 to Sun Jan 17 2021 at a $89.10 average nightly rate.
"Well maintained and convenient to I 95."
Overall Score4.0/ 5
The hotel is very standard ticking off all the necessary boxes in terms of room amenities but with a minimal lobby and no dining facilities other than breakfast. Breakfast is again quite complete and very appropriate. An extra is the availability of soup at mid day. Despite prioximity to the road, I could watch traffic flowing by, the sound proofing works. Although this is primarily a hotel for those driving in terms of access to the highway, it is only about five miles from downtown New Haven and I was easily abvle to get there viua Lyft. That does add to the price of course.
(Individual traveler, booked 1 room), from US flag
11-Nov-2019 Verified Review, stayed from Thu Nov 07 to Sat Nov 09 2019 at a $184.04 average nightly rate.
"Absolutely horrible"
Overall Score1.0/ 5
Dirty, coffee maker was corroded horribly, water didn't get hot in shower, sheets were stained, the front of the hotel is falling down, there the TV shut off every 5 minutes for a few seconds, it hardly let me change the channel, I left two days early and cut my work trip short due to the uncomfort I felt at that disgusting hotel. "Best Western" if you're reading this I highly suggest you shape up or shut down. The closet for clothes was dirty, the iron was horribly dirty and the ironing board smelled bad, and had stains all over it. I hope the owner of this hotel calls me and refunds me something because it was the worst experience ever! Best regards.
(Individual traveler, booked 1 room), from US flag
14-Apr-2014 Verified Review

Summary of Verified Reviews

73
Fair

Summary of 827 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Learn more

Rated 73/100 based on reviews from all travelers.

"Fair highway hotel. Easily accessible by car and close to shopping areas."

Service

80/100
147 reviews

"Friendly reception service, with decent management." Housekeeping is not great, and guests complain about service professionalism.

Location

80/100
73 reviews

"Great location near lots of shopping." Good car access, but so-so parking.

Breakfast

64/100
81 reviews

"Affordable, fairly tasty breakfasts."

Room

43/100
234 reviews

"Old, poorly maintained rooms with inadequate A/C and kitchenettes." Untidy rooms with bad beds, TV's, furniture. Small rooms and poorly cleaned bathrooms. Spacious rooms. Shower can be a problem.

Comfort

37/100
110 reviews

"Poor comfort, particularly beds, and cramped bathrooms." Large, but noisy rooms with complaints about the A/C.

Cleanliness

34/100
144 reviews

"Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept." Hotel facilities could use a good clean.

Food

18/100
20 reviews

"Food and menu are not highly reviewed. Bad desserts & fruits."

WiFi

0/100
5 reviews

"Wifi quality could be improved."

Rated 64/100 based on reviews from families.

"Location is great. Great service."

Location

83/100
22 reviews

"Great location with good access by car."

Service

82/100
40 reviews

"Friendly service with good reception, but some complaints about professionalism."

Breakfast

64/100
27 reviews

"Breakfast is average."

Comfort

30/100
33 reviews

"Poor beds, with complaints about A/C and noise."

Room

28/100
61 reviews

"Badly maintained rooms, with poor A/C and unclean bathrooms." Badly cleaned rooms and uncomfortable beds and furniture. Shower can be a problem.

Cleanliness

25/100
40 reviews

"Bathrooms and rooms are untidy."

Food

15/100
6 reviews

"Food could be better."

Rated 68/100 based on reviews from couples.

"Spacious rooms. Good accessibility by car."

Service

79/100
16 reviews

"Friendly service."

Location

79/100
13 reviews

"Great location with good access by car."

Breakfast

65/100
11 reviews

"Breakfast is average."

Room

44/100
30 reviews

"Poorly cleaned and maintained rooms with poor beds and bathrooms." Spacious rooms.

Comfort

37/100
19 reviews

"Uncomfortable and noisy, but spacious, rooms with less than ideal beds."

Cleanliness

35/100
16 reviews

"Rooms could be cleaner."

Amenities

26/100
12 reviews

"Hotel buildings could use some improvement."

Vibe

24/100
7 reviews

"Vibe is not too good."

Rated 69/100 based on reviews from solo travelers.

"Friendly service. Fantastic service."

Location

79/100
9 reviews

"Great location."

Service

76/100
13 reviews

"Friendly service."

Comfort

40/100
7 reviews

"More comfort would be nice."

Cleanliness

35/100
11 reviews

"Rooms could be cleaner."

Room

34/100
18 reviews

"Inadequately cleaned and maintained rooms and bathrooms."

Rated 60/100 based on reviews from all travelers.

"Fair highway hotel. Easily accessible by car and close to shopping areas."

Location

80/100
71 reviews

"Great location near lots of shopping." Good car access, but so-so parking.

Service

79/100
142 reviews

"Friendly reception service, with decent management." Housekeeping is not great, and guests complain about service professionalism.

Breakfast

65/100
76 reviews

"Affordable, fairly tasty breakfasts."

Room

43/100
224 reviews

"Old, poorly maintained rooms with inadequate A/C and kitchenettes." Untidy rooms with bad beds, TV's, furniture. Small rooms and poorly cleaned bathrooms. Spacious rooms. Shower can be a problem.

Comfort

35/100
106 reviews

"Poor comfort, particularly beds, and cramped bathrooms." Large, but noisy rooms with complaints about the A/C.

Cleanliness

32/100
139 reviews

"Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept." Hotel facilities could use a good clean.

Food

16/100
17 reviews

"Food and menu are not highly reviewed."

WiFi

0/100
5 reviews

"Wifi quality could be improved."

Rated 57/100 based on reviews from families.

"Location is great. Great service."

Location

83/100
22 reviews

"Great location with good access by car."

Service

81/100
36 reviews

"Friendly service with good reception, but some complaints about professionalism."

Breakfast

63/100
25 reviews

"Breakfast is average."

Comfort

29/100
31 reviews

"Poor beds, with complaints about A/C and noise."

Room

26/100
59 reviews

"Badly maintained rooms, with poor A/C and unclean bathrooms." Badly cleaned rooms and uncomfortable beds and furniture. Shower can be a problem.

Cleanliness

24/100
39 reviews

"Bathrooms and rooms are untidy."

Food

15/100
6 reviews

"Food could be better."

Rated 64/100 based on reviews from couples.

"Spacious rooms. Good accessibility by car."

Location

79/100
13 reviews

"Great location with good access by car."

Service

79/100
16 reviews

"Friendly service."

Breakfast

65/100
11 reviews

"Breakfast is average."

Room

43/100
29 reviews

"Poorly cleaned and maintained rooms with poor beds and bathrooms."

Comfort

36/100
18 reviews

"Uncomfortable, noisy rooms with poor beds."

Cleanliness

35/100
16 reviews

"Rooms could be cleaner."

Amenities

26/100
12 reviews

"Hotel buildings could use some improvement."

Vibe

24/100
7 reviews

"Vibe is not too good."

Rated 62/100 based on reviews from solo travelers.

"Friendly service. Fantastic service."

Location

79/100
9 reviews

"Great location."

Service

76/100
12 reviews

"Friendly service."

Comfort

40/100
7 reviews

"More comfort would be nice."

Cleanliness

35/100
11 reviews

"Rooms could be cleaner."

Room

34/100
18 reviews

"Inadequately cleaned and maintained rooms and bathrooms."

Rated 77/100 based on reviews from all travelers.

"Fair highway hotel. Easily accessible by car and close to shopping areas."

Room

37/100
5 reviews

"Room needs to be improved."

Review Semantics by TrustYou

Property Description

When you stay at Best Western Executive Hotel Of New Haven - West Haven in West Haven, you'll be in the business district, within a 5-minute drive of PEZ Visitor Center and University of New Haven. This hotel is 3.4 mi (5.5 km) from Yale University and 3.6 mi (5.8 km) from Yale-New Haven Hospital.

A complimentary full breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.

Make yourself at home in one of the 100 air-conditioned rooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. 37-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

PEZ Visitor Center - 2.4 km / 1.5 mi
Project Mothercare - 2.5 km / 1.6 mi
Seabluff Beach - 3.1 km / 1.9 mi
Savin Rock Conference Center - 3.2 km / 2 mi
Twin Rocks - 3.4 km / 2.1 mi
University of New Haven - 3.5 km / 2.2 mi
Bradley Point Beach - 3.7 km / 2.3 mi
Oak Street Beach - 4 km / 2.5 mi
Sandy Point Beach - 5 km / 3.1 mi
Cornell Scott Hill Health Center - 5.3 km / 3.3 mi
Yale University - 5.5 km / 3.4 mi
Yale School of Medicine Boyer Center for Molecular Medicine - 5.7 km / 3.5 mi
Yale-New Haven Hospital - 5.8 km / 3.6 mi
Knights of Columbus Museum - 6 km / 3.7 mi
Long Wharf Theatre - 6.1 km / 3.8 mi

The nearest airports are:
Bradley Intl. Airport (BDL) - 90.5 km / 56.2 mi
New Haven, CT (HVN-Tweed - New Haven Regional) - 12.1 km / 7.5 mi
Bridgeport, CT (BDR-Igor I. Sikorsky Memorial) - 22.9 km / 14.2 mi
Oxford, CT (OXC-Waterbury - Oxford) - 32.1 km / 19.9 mi
Danbury, CT (DXR-Danbury Municipal) - 58.6 km / 36.4 mi

The preferred airport for Best Western Executive Hotel Of New Haven - West Haven is Bradley Intl. Airport (BDL).

Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.

Don't miss out on recreational opportunities including an indoor pool and a fitness center.

Green Sustainability

yes

Amenities / Features

  • Check In: 2:00 PM
  • Check Out: 11:00 AM
  • Minimum age of oldest guest: 21
  • Wheelchair accessible (may have limitations)
  • Free RV, bus, truck parking
  • Express check-in
  • Meeting rooms
  • Swimming pool
  • Free WiFi
  • Designated smoking areas
  • Braille or raised signage
  • Number of indoor pools - 1
  • In-room accessibility
  • Roll-in shower
  • Accessible bathroom
  • Luggage storage
  • Free breakfast
  • Express check-out
  • Total number of rooms - 100
  • Number of floors - 7
  • Professional property host/manager
  • No rollaway/extra beds available
  • Multilingual staff
  • Business center
  • 24-hour front desk
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Laundry facilities
  • Elevator
  • Free self parking
  • Fitness facilities
  • Conference space
  • Computer station
  • ATM/banking
  • Conference space size (feet) - 30
  • 24-hour business center

Airport & Shuttle Information

Tweed Airport 7.5 miles, Bradley Airport55.36 miles, JFK-74.91 miles, La Guardia-67.77 miles

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Free Hot Breakfast

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

No pets allowed

Parking Info

Free Parking

Internet / WiFI

Free WIFI

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay

We have included all charges provided to us by the property.

  • Pool access available from 6:00 AM to 10:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.
  • Individually-wrapped food options are available for breakfast.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
  • This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Gap period enforced between guest stays - 24 hours

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property follows sanitization practices of SafeStay (AHLA - USA)

Masks are compulsory at the property

Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Property confirms they are implementing enhanced cleaning measures

About Best Western International

  • 4000+ independently owned hotels located in over 100 countries
  • Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
  • 3 hotel types: Best Western, Best Western Plus, and Best Western Premiere
  • Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
  • Best Western Premiere gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms

The Best Western International highlights above are subject to change without notice.

Seasonality of Hotel Rates at Best Western Executive Hotel of New Haven West Haven

Rate fluctuations of Best Western Executive Hotel of New Haven West Haven

The graph above is seasonality of room rates for both our group prices and the lowest online individual rates we could find at the time the group/meeting bid was submitted. The best group/meeting discount shown is 17.4% in February 2021 and the highest average individual rate is $175 in the month of May 2021. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Best Western Executive Hotel of New Haven West Haven in a month when rates are lower.

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