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Crowne Plaza Hotel Dallas Downtown An Ihg Hotel

1015 Elm St, Dallas, TX 75202 US near Exit 428e on I-35 (~0.5mi)
View Map Reservations: +1-800-760-7718
3.5 Star Property
IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
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Average
3.5/5

Based on 1461 guest reviews

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  • We have an outdoor pool
  • The Avg. Group Discount is 6.1%!
  • Gym / Fitness Center Available
  • 293 sleeping rooms in hotel
  • 23 floors in hotel
  • 4 suites in hotel
  • Check in: 3:00pm
  • Hotel has a green policy
  • Groups & Meetings rating of 5.0/10
  • 16 meeting rooms in property
Select Your Room:
07/06/2022 - 07/07/2022
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6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Verified Reviews of Crowne Plaza Hotel Dallas Downtown An Ihg Hotel

Below are the verified reviews from guests that we have booked recently:
"Old hotel and needs renovations."
Overall Score2.0/ 5
This hotel is old and it shows it hasn’t been updated in a very long time. Holes in door, tub drain off of tub, something sticky was on the carpet, elevator smelled like smoke, was told there was a free breakfast and turned out it cost money. The only good thing is it’s location.
(Individual traveler, booked 1 room), from US flag
02-May-2022 Verified Review, stayed from Fri Apr 29 to Sat Apr 30 2022 at a $109.30 average nightly rate.
"Don’t waste your $."
Overall Score1.0/ 5
Dirty hotel, run down, not kept up. Photos of pool area in Internet are not at all what you get. Front speak said pool was heated, it was not and it was very dirty ( even found so Wines hair extension floating around in there ). Look the room for four people which included breakfast as I was told. But when we went downstairs to eat breakfast I was told it only included breakfast for two people. I tried to explain how that didn’t make any sense. The front desk guy literally just repeated himself over and over again saying “ it only includes breakfast for two”. I asked him politely why he could not make an exception since this was not explained to us upon booking or upon arrival. His answer was “because there’s no manager here to make that exception”… The hotel also advertised that they had courtesy shuttle to Kay Bailey Hutchinson convention Center, however upon request of the shuttle we were told it was not in service because they have not fully staffed back up from Covid. So we had to walk or pay for an Uber.
(Individual traveler, booked 1 room), from US flag
18-Apr-2022 Verified Review, stayed from Fri Apr 15 to Sun Apr 17 2022 at a $201.99 average nightly rate.
"Just No."
Overall Score2.0/ 5
Our hotel reservation was not honored. We booked two doubles and were given a king and told doubles were sold out. The hotel itself was not clean. Rooms were run down and dirty. Sliding back door did not lock. The only positive is that the staff were very kind and welcoming. We will not be returning here.
(Individual traveler, booked 1 room), from US flag
27-Feb-2022 Verified Review, stayed from Fri Feb 25 to Sun Feb 27 2022 at a $248.48 average nightly rate.
"Horrible customer service."
Overall Score1.0/ 5
I will never ever stay at a crowne plaza. We got there to check on and we had booked through a third party. Front desk that I didn’t have a reservation. I showed him my receipt, itinerary, paid in full bill and his answers was always nope, nope nope. He Beverly even tried to reach out to the third party and clarify, or give me other options. I was standing there in the cold lobby with all my belonging s in one hand and my sick son on the other hand. Nobody at the hotel tried in the least to find a resumption to my issue and the third party never answered my call that night. My son and I slept in the car during freezing temperatures, ruined my entire trip. And I have yet to hear back from crowne plaza or the third party booker!
(Individual traveler, booked 1 room), from US flag
23-Jan-2022 Verified Review, stayed from Fri Jan 21 to Sun Jan 23 2022 at a $121.99 average nightly rate.
"Broken and dirty."
Overall Score2.0/ 5
The thermostat in the room was broken and there was no soap in the bathroom. The shampoo bottle was half used already upon check in.
(Individual traveler, booked 1 room), from US flag
12-Dec-2021 Verified Review, stayed from Sat Dec 11 to Sun Dec 12 2021 at a $104.99 average nightly rate.
"Decent State"
Overall Score3.0/ 5
Hotel is an Okay state. Great place to stay if you plan to be out and about, but not ideal if you plan to hang around the hotel.
(Individual traveler, booked 1 room), from US flag
07-Dec-2021 Verified Review, stayed from Fri Dec 03 to Sun Dec 05 2021 at a $102.99 average nightly rate.
"Not Clean"
Overall Score1.0/ 5
The room wasn’t very clean. There’s only two towels when I checked in four guests. The bathroom door had a hole that was halfway patched. The pool was closed. Def not worth what we paid. I’ve stayed in motel 8s in better condition. Sad.
(Individual traveler, booked 1 room), from US flag
04-Aug-2021 Verified Review, stayed from Tue Aug 03 to Thu Aug 05 2021 at a $100.99 average nightly rate.
"Very outdated and dirty."
Overall Score1.0/ 5
The hotel parking garage was filthy with trash, stains and smelled horrible. We couldn’t use the refrigerator or dresser in our room because the bed was in the way and there was so much ice built up in it. The remote control on the TV didn’t work and I had to go down and get another one. The window to the room was open when we got there so bugs and things got in. The hall ways and elevators looked like they haven’t been vacuumed in weeks. Elevator buttons were broke. We had one bottle of water in the room for two days and two people. The place was very outdated with its overall appearance. The pool had green stuff growing on the side of it and the patio around looks like it’s never been pressure washed and was all dirty and black. The two good things was the staff was very friendly and professional and the mattress was very comfortable. I will never stay at this nasty place again and will told a lot of friends the same thing! Shame on these owners!
(Individual traveler, booked 1 room), from US flag
19-Jul-2021 Verified Review, stayed from Fri Jul 16 to Sun Jul 18 2021 at a $105.88 average nightly rate.
"Facility dirty, no working ice/ drink machines, no restaurant, great staff."
Overall Score2.0/ 5
Lobby dingy and dirty. Wear mask signs everywhere no staff earring masks. No signs regarding garage payments. Garage trash all over place. Ice machine/ beverage machine not working. Restaurant closed not noted on web site. Hall ways littered (eg steak knife and candy wrappers) on hall carpeting. Nice tile around tub however tub was filthy when turned on tub faucet water flowed clear then turned a Putrid yellow as it washed the filth in the tub. unable to bath. Keurig machine put out foul “white” water when I poured in your clear. faucet water. It took four flashings with fresh water before it cleaned itself out. I chose your facility with plans on staying every other week while I receive chemo therapy from the Sammons cancer center. Needless to say you have lost a customer.
(Individual traveler, booked 1 room), from US flag
03-Jun-2021 Verified Review, stayed from Tue Jun 01 to Wed Jun 02 2021 at a $85.99 average nightly rate.
"Good"
Overall Score4.0/ 5
First time to stay here and without having valet parking it was a little tricky. Everyone was polite and helpful. I did enjoy my stay.
(Individual traveler, booked 1 room), from US flag
28-May-2021 Verified Review, stayed from Tue May 25 to Wed May 26 2021 at a $79.90 average nightly rate.
"Not even open."
Overall Score1.0/ 5
Had booked this hotel 7 weeks in advance and was not even open when we got there. Had to book another hotel last minute.
(Individual traveler, booked 1 room), from US flag
18-Apr-2021 Verified Review, stayed from Thu Apr 15 to Sun Apr 18 2021 at a $70.99 average nightly rate.
"Average"
Overall Score3.0/ 5
Rooms were clean. Everything worked in room lamps, tv, refrig, coffee maker, drain stoppers. Garage floor was very dirty. Texas Oklahoma Football fans left trash and spilled drinks in halls, elevators and garage all weekend.
(Individual traveler, booked 1 room), from US flag
11-Oct-2020 Verified Review, stayed from Fri Oct 09 to Sun Oct 11 2020 at a $101.92 average nightly rate.
"Filthy, not enforcing masks, poor management."
Overall Score1.0/ 5
We have been going to Texas/OU weekend in Dallas for 35 years. Never have we had such a horrific experience at a hotel like we just had at the Crowne Plaza in downtown Dallas. The elevators were full of trash, with sticky floors. No one was enforcing the masks and elevators. We had to take the stairs to floor 12 because elevators had 15/30 people in them. I could go on forever but don’t have space or time. NEVER AGAIN WILL I STAY AT A CROWNE PLAZA!!
(Individual traveler, booked 1 room), from US flag
11-Oct-2020 Verified Review, stayed from Fri Oct 09 to Sun Oct 11 2020 at a $101.92 average nightly rate.
"Work Stay"
Overall Score3.0/ 5
The room was very spacious clean and quiet. The view was awesome at night. Parking rate is a little too high, other than that a pleasant experience for a work conference. I love the space and sitting in the room.
(Individual traveler, booked 1 room), from US flag
06-Dec-2019 Verified Review, stayed from Tue Dec 03 to Thu Dec 05 2019 at a $76.54 average nightly rate.
"Clean, pleasant staff"
Overall Score5.0/ 5
Clean rooms and friendly staff.
(Individual traveler, booked 1 room), from US flag
22-Oct-2019 Verified Review, stayed from Fri Oct 18 to Sun Oct 20 2019 at a $104.09 average nightly rate.
"Good Experience"
Overall Score4.0/ 5
Enjoyed my stay. The WiFi wasn't to great but the hotel was a good location and good amenities.
(Group coordinator, booked 2 rooms), from US flag
18-Oct-2019 Verified Review, stayed from Wed Oct 16 to Fri Oct 18 2019 at a $81.17 average nightly rate.
"Great service; poor valet."
Overall Score3.0/ 5
Hotel was centrally located. Front desk staff was pleasant. Room was nice. Bed was comfy. We had a leaking air vent which was fixed promptly. Needs updating but signs indicated they are renovating so hopefully in progress. Valet was HORRIBLE! They presented us with the wrong car once. Gave us the wrong keys to another car another another time. They did not answer the phone several times. They never once apologized. They never asked to help us when we were visibly upset after waiting 30 minutes for our car and not once asking if they could help. Just basic customer service skills were lacking.
(Individual traveler, booked 1 room), from US flag
01-Apr-2019 Verified Review, stayed from Fri Mar 29 to Sun Mar 31 2019 at a $103.87 average nightly rate.
"Bed Bug"
Overall Score1.0/ 5
I spotted a bed bug crawling on the pillow as I was packing to check out. I called the front desk who offered me a new room. Since I was leaving, I declined the offer. I sent a video of the bed bug to hotel management. I have not received a response to date.
(Individual traveler, booked 1 room), from US flag
18-Mar-2019 Verified Review, stayed from Mon Mar 11 to Thu Mar 14 2019 at a $95.30 average nightly rate.
"Average"
Overall Score3.0/ 5
The room was spacious and the bathroom was clean. The carpets in the hallways and lobby floors were dirty and needed to be Vacuum and Shampoo.
(Individual traveler, booked 1 room), from US flag
18-Mar-2019 Verified Review, stayed from Mon Mar 11 to Thu Mar 14 2019 at a $101.05 average nightly rate.
"Pleasant Experience"
Overall Score4.0/ 5
I was very pleased with my room. It was neat, clean, and spacious. The restaurant was also a pleasant surprise, as there wasn't a lot of establishments close to this location in Downtown Dallas. It would have been nice if there was a shuttle available at certain times to transport you to different areas in Dallas. If a driver was available they would take you to a destination but wasn't sure how to arrange it, unless you saw them at the entrance. The entry was wasn't the greatest, sort of awkward as there were not many parking spaces in front. There was a parking garage you could drive into. The other odd thing is that the gym and pool were accessible on the 9th floor and maybe I'm not used to that, as most of the hotels I had experiences with have those areas on the ground floor, but I can see if space was a problem. All in all, I had a very good experience and the employees were very courteous and helpful.
(Individual traveler, booked 1 room), from US flag
29-Mar-2015 Verified Review
"Great Stay"
Overall Score5.0/ 5
Great service and delicious food.
(Individual traveler, booked 1 room), from US flag
22-Jan-2015 Verified Review
"The Worst Hotel I've Ever Seen!"
Overall Score1.0/ 5
We walked in and walked right back out. It was dirty with ripped couches and stained and filthy carpets. We didn't even make it to our rooms after check-in. The elevator door opened and that was enough for us. Bye-Bye Crown Plaza, Dallas.
(Individual traveler, booked 1 room), from US flag
17-Apr-2014 Verified Review
"Room and Hotel Staff were Great"
Overall Score4.0/ 5
Good hotel with excellent staff. Room was very clean. Older hotel but very well kept and clean. Would stay there again.
(Individual traveler, booked 1 room), from US flag
24-Nov-2013 Verified Review

Summary of Verified Reviews

Rated 62/100 based on reviews from all travelers.

Good for sightseeing with nearby parking areas. Room needs to be improved. Pool should be renewed. Vibe is not too good.

Location

63/100
267 reviews

Location is ok. Accessible by car, but parking is costly. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Close to business sites.

Service

52/100
336 reviews

Fairly friendly, professional staff, but complaints about reception. Housekeeping and management are lacking. Hotel security can be an issue. Booking process should be better organized. Room service could have been improved.

Bar

49/100
22 reviews

Poor bar with subpar drinks.

Breakfast

46/100
58 reviews

Breakfast affordable but not highly reviewed.

Wellness Area

46/100
20 reviews

Wellness & sports facilities could be improved. Average fitness area.

Room

45/100
549 reviews

Poorly maintained rooms with subpar A/C, minibars, and kitchenettes. Lovely view, although rooms are small, old and poorly cleaned. Small rooms and poorly cleaned bathrooms. Guests complain about the furniture, balconies, beds, and TVs. Shower can be a problem.

Comfort

41/100
201 reviews

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

WiFi

38/100
18 reviews

Wifi quality could be improved.

Pool

35/100
86 reviews

Pool in need of cleaning.

Food

33/100
41 reviews

Dining experience could be nicer.

Vibe

29/100
114 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Atmosphere could be friendlier.

Cleanliness

21/100
351 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

Amenities

19/100
203 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating.

Rated 59/100 based on reviews from families.

Wonderful sightseeing.

Location

67/100
46 reviews

Decent location, but problems with parking. Wonderful sightseeing.

Service

51/100
66 reviews

Relatively friendly and professional service. Complaints about housekeeping and reception.

Breakfast

44/100
14 reviews

Breakfast can be improved.

Room

43/100
104 reviews

Small, poorly cleaned and maintained rooms and bathrooms. Lovely views and decent beds. Sub-par balconies and lacking A/C. Shower can be a problem.

Pool

38/100
26 reviews

Pool in need of cleaning.

Comfort

37/100
50 reviews

Small, noisy, uncomfortable rooms with poor A/C. Average beds.

Food

34/100
7 reviews

Food could be better.

Vibe

26/100
16 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

Cleanliness

18/100
80 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

Amenities

15/100
45 reviews

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

Rated 64/100 based on reviews from couples.

Good restaurants & bars in the area.

Location

67/100
30 reviews

Decent location, but problems with parking.

Service

51/100
22 reviews

Complaints about the reception staff, but the service is somewhat friendly.

Breakfast

47/100
8 reviews

Breakfast can be improved.

Room

44/100
56 reviews

Badly-maintained rooms and balconies with poor A/C and furniture. Poor beds and room cleanliness. Great view.

Value

40/100
11 reviews

Value for money could be better.

Pool

38/100
10 reviews

Pool should be renewed.

Comfort

38/100
20 reviews

Generally poor comfort, particularly the beds, and A/C is lacking.

Cleanliness

21/100
27 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Vibe

18/100
9 reviews

Vibe is not too good. Entrance area is not particularly attractive.

Amenities

15/100
22 reviews

Poorly reviewed buildings and an uninspiring entrance area.

Rated 58/100 based on reviews from business travelers.

Location

64/100
16 reviews

Decent location, but problems with parking.

Service

51/100
18 reviews

Complaints about the reception staff, but the service is somewhat friendly.

Room

45/100
27 reviews

Inadequately cleaned and maintained rooms and bathrooms.

Cleanliness

24/100
19 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Vibe

22/100
7 reviews

Vibe is not too good.

Amenities

22/100
15 reviews

Hotel buildings could use some improvement.

Rated 58/100 based on reviews from solo travelers.

Location

63/100
10 reviews

Location is ok.

Service

50/100
8 reviews

Service is adequate.

Comfort

41/100
6 reviews

More comfort would be nice.

Room

36/100
19 reviews

Inadequately cleaned and maintained rooms and bathrooms.

Vibe

19/100
7 reviews

Vibe is not too good. Hotel could use some updating.

Amenities

18/100
7 reviews

Hotel buildings could use some improvement.

Cleanliness

17/100
12 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Rated 53/100 based on reviews from all travelers.

Good for sightseeing with nearby parking areas. Room needs to be improved. Pool should be renewed. Vibe is not too good.

Location

62/100
250 reviews

Location is ok. Accessible by car, but parking is costly. Near city centre with great sightseeing and nearby restaurants. Close to business sites. Close to public transport.

Service

52/100
327 reviews

Fairly friendly, professional staff, but complaints about reception. Housekeeping and management are lacking. Hotel security can be an issue. Booking process should be better organized. Room service could have been improved.

Bar

49/100
22 reviews

Poor bar with subpar drinks.

Breakfast

47/100
52 reviews

Breakfast affordable but not highly reviewed.

Room

45/100
527 reviews

Poorly maintained rooms with subpar A/C, minibars, and kitchenettes. Lovely view, although rooms are small, old and poorly cleaned. Small rooms and poorly cleaned bathrooms. Guests complain about the furniture, balconies, beds, and TVs. Shower can be a problem.

WiFi

42/100
16 reviews

Wifi quality could be improved.

Comfort

40/100
189 reviews

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

Wellness Area

40/100
18 reviews

Wellness & sports facilities could be improved. Average fitness area.

Pool

35/100
83 reviews

Pool in need of cleaning.

Food

34/100
39 reviews

Dining experience could be nicer.

Vibe

28/100
109 reviews

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Atmosphere could be friendlier.

Cleanliness

22/100
330 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

Amenities

17/100
189 reviews

Older facilities and unpleasant entrance area. Elevator in need of updating.

Rated 52/100 based on reviews from families.

Wonderful sightseeing.

Location

66/100
37 reviews

Decent location, but problems with parking.

Service

53/100
61 reviews

Relatively friendly and professional service. Complaints about housekeeping and reception.

Breakfast

46/100
11 reviews

Breakfast can be improved.

Room

42/100
92 reviews

Small, poorly cleaned and maintained rooms and bathrooms. Lovely views and decent beds. Sub-par balconies and lacking A/C. Shower can be a problem.

Pool

38/100
23 reviews

Pool in need of cleaning.

Comfort

37/100
44 reviews

Small, noisy, uncomfortable rooms with poor A/C. Average beds.

Food

35/100
6 reviews

Food could be better.

Vibe

23/100
13 reviews

Vibe is not too good. Hotel could use some updating.

Cleanliness

21/100
68 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

Amenities

14/100
36 reviews

Hotel buildings could use some improvement. Elevator in need of updating.

Rated 60/100 based on reviews from couples.

Good restaurants & bars in the area.

Location

67/100
29 reviews

Decent location, but problems with parking.

Service

50/100
21 reviews

Generally poor but acceptably friendly service.

Breakfast

47/100
8 reviews

Breakfast can be improved.

Room

44/100
56 reviews

Badly-maintained rooms and balconies with poor A/C and furniture. Poor beds and room cleanliness. Great view.

Value

40/100
10 reviews

Value for money could be better.

Comfort

38/100
20 reviews

Generally poor comfort, particularly the beds, and A/C is lacking.

Pool

38/100
10 reviews

Pool should be renewed.

Cleanliness

21/100
26 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Vibe

18/100
9 reviews

Vibe is not too good. Entrance area is not particularly attractive.

Amenities

15/100
20 reviews

Poorly reviewed buildings and an uninspiring entrance area.

Rated 53/100 based on reviews from business travelers.

Location

62/100
14 reviews

Decent location, but problems with parking.

Service

51/100
18 reviews

Complaints about the reception staff, but the service is somewhat friendly.

Room

39/100
25 reviews

Poorly maintained and cleaned rooms.

Vibe

22/100
7 reviews

Vibe is not too good.

Cleanliness

22/100
17 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Amenities

17/100
14 reviews

Hotel buildings could use some improvement.

Rated 51/100 based on reviews from solo travelers.

Location

63/100
10 reviews

Location is ok.

Service

50/100
8 reviews

Service is adequate.

Comfort

41/100
6 reviews

More comfort would be nice.

Room

36/100
19 reviews

Inadequately cleaned and maintained rooms and bathrooms.

Vibe

19/100
7 reviews

Vibe is not too good. Hotel could use some updating.

Amenities

18/100
7 reviews

Hotel buildings could use some improvement.

Cleanliness

17/100
12 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Rated 58/100 based on reviews from all travelers.

Good for sightseeing with nearby parking areas. Room needs to be improved. Pool should be renewed. Vibe is not too good.

Location

66/100
13 reviews

Location is ok.

Service

49/100
9 reviews

Service could be improved.

Value

40/100
5 reviews

Value for money could be better.

Comfort

38/100
8 reviews

Not very comfortable, with poor beds.

Room

38/100
17 reviews

Poor beds in rooms needing some cleaning.

Vibe

26/100
5 reviews

Vibe is not too good.

Amenities

19/100
12 reviews

Hotel buildings could use some improvement.

Cleanliness

17/100
18 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Rated 59/100 based on reviews from families.

Location

65/100
7 reviews

Location is ok.

Service

47/100
5 reviews

Service could be improved.

Room

37/100
10 reviews

Rooms could be cleaner.

Comfort

37/100
5 reviews

More comfort would be nice.

Amenities

20/100
8 reviews

Hotel buildings could use some improvement.

Cleanliness

17/100
11 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Review Semantics by TrustYou

Property Description

With a stay at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel, you'll be centrally located in Dallas, just a 4-minute walk from Dallas World Aquarium and 8 minutes by foot from Kay Bailey Hutchison Convention Center. This hotel is 0.7 mi (1.1 km) from Reunion Tower and 0.3 mi (0.5 km) from Sixth Floor Museum.

Enjoy American cuisine at THRIVE Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.

Make yourself at home in one of the 291 guestrooms featuring refrigerators. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

Bank of America Plaza - 0.2 km / 0.1 mi
Renaissance Tower - 0.2 km / 0.1 mi
Dallas World Aquarium - 0.4 km / 0.2 mi
John F. Kennedy Memorial - 0.4 km / 0.3 mi
Sixth Floor Museum - 0.5 km / 0.3 mi
Pioneer Plaza - 0.5 km / 0.3 mi
Dealey Plaza - 0.6 km / 0.4 mi
Kay Bailey Hutchison Convention Center - 0.7 km / 0.4 mi
Majestic Theater - 0.8 km / 0.5 mi
Dallas Museum of Art - 0.9 km / 0.5 mi
House of Blues Dallas - 0.9 km / 0.6 mi
Perot Museum of Nature and Science - 0.9 km / 0.6 mi
Dallas City Hall - 1 km / 0.6 mi
Nasher Sculpture Center - 1.1 km / 0.7 mi
Klyde Warren Park - 1.1 km / 0.7 mi

The nearest airports are:
Love Field Airport (DAL) - 11.5 km / 7.1 mi
Dallas-Fort Worth Intl. Airport (DFW) - 31.6 km / 19.7 mi

The preferred airport for Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is Love Field Airport (DAL).

Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Dallas? This hotel has facilities measuring 27444 square feet (2550 square meters), including a conference center. Self parking (subject to charges) is available onsite.

Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 3.00 mi.

Green Sustainability

IHG Green Program involves recycling of paper and plastic products, using EnergySaver appliances and a water conservation program which is placed in each guestroom and for our Meeting Planners.

Amenities / Features

  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum age of oldest guest: 21
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Long-term parking (surcharge)
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Ballroom
  • Express check-in
  • Number of meeting rooms - 22
  • Conference space size (meters) - 2550
  • Television in common areas
  • Limo or town car service available
  • Free WiFi
  • Number of bars/lounges - 1
  • Braille or raised signage
  • Number of outdoor pools - 1
  • Assistive listening devices available
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Roll-in shower
  • Wedding services
  • Accessible bathroom
  • Free shopping center shuttle
  • Free area shuttle
  • Number of buildings/towers - 1
  • Total number of rooms - 291
  • Number of floors - 19
  • Professional property host/manager
  • LGBTQ friendly
  • No cribs (infant beds) available
  • Parking height restrictions apply
  • Luggage storage
  • Express check-out
  • Porter/bellhop
  • 24-hour front desk
  • Conference center
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Smoke-free property
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Conference space
  • Self parking (surcharge)
  • Offsite parking reservations required
  • Valet parking (surcharge)
  • Computer station
  • Terrace
  • ATM/banking
  • Wheelchair accessible path of travel
  • Conference space size (feet) - 27444
  • Concierge services
  • 24-hour business center

Airport & Shuttle Information

Dallas/Fort Worth International Airport- 30 min away. LoveField Airport- 10 min away. No airport shuttle provided by hotel, but available through an outside vendor.

Local Shuttle Info: 3 mile radius

Breakfast Information

13.95 + tax per person

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Pet maximum weight in lb is 50

Pet maximum weight in kg is 23

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets allowed

Service Animals are welcome.

Parking Info

Garage parking: $10 daily, $18 overnight and $32 Valet

Internet / WiFI

Complimentary Guestroom WI-FI access!

Misc Fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 15 per person (approximately)
  • Self parking fee: USD 18.00 per night (in/out privileges)
  • Valet parking fee: USD 30 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We have included all charges provided to us by the property.

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
  • Each guestroom is kept vacant for a minimum of 48 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning Policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Gap period enforced between guest stays - 48 hours

Staff temperature checks are conducted regularly

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Property confirms they are implementing enhanced cleaning measures

About Crowne Plaza Hotels

  • Early check-in available and ideal for business travelers on the go
  • Luxurious, soft bedding and aromatherapy kit provided
  • Quiet Zones between 9 pm to 10 am Sunday to Thursday where there is no room attendant, housekeeping services, or engineering activities to help guests enjoy a restful night. Guests have the option to request services if needed
  • Bath amenities include Temple Spa's professional skin and hair care products for ultimate relaxation
  • Wireless internet available in guest rooms, suites, business center, and public areas

The Crowne Plaza Hotels highlights above are subject to change without notice.

Group vs. Individual Rates at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Rate fluctuations of Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

The graph above is trends of room rates for both our group prices and the lowest online individual prices our rate checker could find at the time the group offer was submitted. The best group discount displayed is 47.7% in the month of November 2020 and the highest average individual rate is $285 in the month of March 2022. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel in a month when rates are lower.

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