Cleaning Policy: We service all rooms after check out. If you are staying longer then two to three days, you will need to request service one day before so we can put you on the schedule for service. Due to the recent COVID regulations, we are concerned for our staff's safety and yours so that we do not provide daily service until further notice.
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Below are the verified reviews from guests that we have booked recently:
"9"
Overall Score4.0/5
Good
Aida A. (Individual traveler, booked 1 room), from
29-Aug-2021 Verified Review, stayed from Fri Aug 20 to Thu Aug 26 2021 at a $77.63 average nightly rate.
"Not clean or taken care of."
Overall Score1.0/5
First, I drove circles around the place trying to parking and an entrance. I noticed several sketchy people hanging around outside so I looked up crime stats for the area and seemed safe. The first room they gave me had a broken ac. The room was 79° when I went in. I asked for a different room. The next room was also very hot although the A/C did seem to be working. But this room had a horrible smell. like sewage. Also. WiFi would work for about two minutes at a time. When I tried to log back on, it said my password was wrong so I clicked "forgot password". Got a message saying a temp password had been sent to my email address but I couldn't check my email because I couldn't connect to wifi! Towels, sheets and furniture were stained. Dresserclearly hadn't been wiped down because it had handprints, drink marks, etc all over it. Exposed wires where some kind of cover had come off. One of the lamps apparently had a short because it would only come on very dimly but if you tapped it, it would become brighter for half a second. Toilet roll dispenser was coming out of the wall.. Ended up leaving and asking for a refund. She said she would have to have her manager process it tomorrow. Have a feeling I'm gonna have to fight for it.
Emily H. (Individual traveler, booked 1 room), from
26-Aug-2021 Verified Review, stayed from Thu Aug 26 to Fri Aug 27 2021 at a $107.99 average nightly rate.
"Worst service I have ever seen!"
Overall Score1.0/5
Cheap hotel with disgusting service! Very rude personal, specially the manager.
David J. (Individual traveler, booked 1 room), from
08-Aug-2021 Verified Review, stayed from Wed Jul 28 to Mon Aug 09 2021 at a $77.96 average nightly rate.
"WORST experience ever."
Overall Score1.0/5
The hotel was overbooked and someone gave our room to a family who didn’t even appear in the system. They offered us to stay at the manager’s dorm style apartment at the hotel that looked like he legit just dipped. (Phone charger was still plugged in and there was dirty laundry on the floor).
Evren D. (Individual traveler, booked 1 room), from
20-Oct-2019 Verified Review, stayed from Sat Oct 19 to Sun Oct 20 2019 at a $78.97 average nightly rate.
"I like it."
Overall Score5.0/5
Every thing it’s was good.
Depaulin A. (Individual traveler, booked 1 room), from
21-May-2019 Verified Review, stayed from Fri May 17 to Sun May 19 2019 at a $63.90 average nightly rate.
"Okay"
Overall Score3.0/5
It was nice an calm, but mousses I was so scared about to call 911.
Clarisse M. (Individual traveler, booked 1 room), from
01-Nov-2018 Verified Review, stayed from Mon Oct 29 to Tue Oct 30 2018 at a $77.18 average nightly rate.
"Not Recommended"
Overall Score1.0/5
This is the worst hotel I have ever stayed. Please ask the owner to pay attention to the horrible odor of this hotel.
Unknown U. (Individual traveler, booked 1 room), from
26-Sep-2015 Verified Review
"The Unusual Hotel"
Overall Score1.0/5
The people at the front desk were rude. You cannot say hello to them, they will not answer. The cleaning ladies were respectful. The hotel is actually for people on welfare, mostly for single mothers, who live there year round. The elevator did not work. My children and I had to carry up our luggage up the stairs. The man at the front desk promised it would work in the evening we arrived. We stayed there for eight days and the elevator was not repaired. The man at the front desk yelled at me through the phone and ordered me around as if I was one of his maids. The room was stuffy. The air conditioning did not work. The Wi-Fi was spotty, going in and out throughout the day.
Unknown U. (Individual traveler, booked 1 room), from
18-Aug-2015 Verified Review
Summary of Verified Reviews
62
Poor
Summary of 962 reviews
The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.
Located near shopping areas with easy access to parking.
Location
81/100
102 reviews
Great location near lots of shopping.Great accessibility by car with affordable parking.
Wellness Area
80/100
5 reviews
Awesome wellness and fitness areas.
Pool
69/100
78 reviews
Ordinary pool. Clean pool area.
WiFi
60/100
21 reviews
Regular internet service. Wifi quality could be improved.
Service
50/100
186 reviews
Unprofessional service, with poor housekeeping and reception.Service is relatively friendly. Room service could have been improved.
Room
47/100
263 reviews
Old, poorly-maintained rooms with poor minibars and kitchenettes.Poorly cleaned rooms and bathrooms with substandard TV's and furniture.Spacious rooms. Shower can be a problem.
Cleanliness
29/100
169 reviews
Rooms and bathrooms are untidy, but pool area is clean.Hotel facilities could use a good clean.
Breakfast
25/100
41 reviews
Breakfast can be improved.
Rated 60/100 based on reviews from couples.
Great shopping.
Location
78/100
23 reviews
Great location and easy parking.
Pool
65/100
18 reviews
Ordinary pool.
Service
50/100
28 reviews
Generally poor but acceptably friendly service.Complaints about housekeeping and reception.
Room
44/100
51 reviews
Neglected rooms with uncomfy beds, unstocked minibars and poor TV's.Large but poorly cleaned rooms and bathrooms.
Cleanliness
31/100
38 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.
Breakfast
22/100
10 reviews
Breakfast can be improved.
Vibe
21/100
8 reviews
Vibe is not too good. Hotel could use some updating.
Rated 57/100 based on reviews from families.
Location is great. Good pool.
Location
84/100
15 reviews
Great location and easy parking.
Pool
72/100
21 reviews
Great pool.
Service
52/100
20 reviews
Service is relatively friendly.
Room
46/100
38 reviews
Inadequately cleaned and maintained rooms and bathrooms.
Amenities
36/100
17 reviews
Hotel buildings could use some improvement.
Cleanliness
29/100
30 reviews
Rooms could be cleaner. Hotel facilities could use a good clean.
Breakfast
28/100
7 reviews
Breakfast can be improved.
Vibe
25/100
11 reviews
Vibe is not too good. Hotel could use some updating.
Rated 56/100 based on reviews from solo travelers.
Spacious rooms.
Location
82/100
20 reviews
Great location and easy parking.
Value
79/100
17 reviews
Best value for money.
Pool
70/100
9 reviews
Ordinary pool.
Service
51/100
26 reviews
Complaints about the reception staff, but the service is somewhat friendly.
WiFi
45/100
7 reviews
Wifi quality could be improved.
Room
44/100
41 reviews
Large but poorly cleaned rooms and bathrooms.Poorly-maintained rooms with subpar furniture and TVs.
Cleanliness
29/100
24 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.
Breakfast
24/100
6 reviews
Breakfast can be improved.
Rated 64/100 based on reviews from business travelers.
Great location.
Location
82/100
8 reviews
Great location.
Value
80/100
5 reviews
Best value for money.
Service
51/100
14 reviews
Great service, but bad reception.
Room
45/100
14 reviews
Rooms could be cleaner.
Cleanliness
34/100
10 reviews
Rooms could be cleaner.
Rated 55/100 based on reviews from all travelers.
Located near shopping areas with easy access to parking.
Location
81/100
95 reviews
Great location near lots of shopping.Great accessibility by car with affordable parking.
Wellness Area
80/100
5 reviews
Awesome wellness and fitness areas.
Pool
71/100
74 reviews
Clean pool area.
Service
49/100
176 reviews
Unprofessional service, with poor housekeeping and reception.Service is relatively friendly. Room service could have been improved.
WiFi
47/100
18 reviews
Wifi quality could be improved.
Room
46/100
252 reviews
Old, poorly-maintained rooms with poor minibars and kitchenettes.Poorly cleaned rooms and bathrooms with substandard TV's and furniture.Rooms are spacious with standard beds. Shower can be a problem.
Cleanliness
30/100
162 reviews
Rooms and bathrooms are untidy, but pool area is clean.Hotel facilities could use a good clean.
Breakfast
25/100
36 reviews
Breakfast can be improved.
Rated 58/100 based on reviews from couples.
Good location.
Location
78/100
21 reviews
Great location and easy parking.
Pool
68/100
15 reviews
Ordinary pool.
Service
49/100
24 reviews
Generally poor but acceptably friendly service.Complaints about housekeeping and reception.
Room
42/100
46 reviews
Badly maintained rooms with subpar minibars and TVs.Poor beds and room cleanliness.
Cleanliness
31/100
36 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.
Breakfast
23/100
8 reviews
Breakfast can be improved.
Vibe
22/100
7 reviews
Vibe is not too good. Hotel could use some updating.
Rated 50/100 based on reviews from solo travelers.
Spacious rooms.
Location
83/100
18 reviews
Great location and easy parking.
Value
79/100
17 reviews
Best value for money.
Pool
70/100
9 reviews
Ordinary pool.
Service
51/100
25 reviews
Complaints about the reception staff, but the service is somewhat friendly.
WiFi
45/100
7 reviews
Wifi quality could be improved.
Room
44/100
41 reviews
Large but poorly cleaned rooms and bathrooms.Poorly-maintained rooms with subpar furniture and TVs.
Cleanliness
29/100
24 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.
Breakfast
24/100
6 reviews
Breakfast can be improved.
Rated 55/100 based on reviews from families.
Great pool.
Location
84/100
14 reviews
Great location and easy parking.
Pool
71/100
20 reviews
Great pool.
Service
53/100
19 reviews
Service is relatively friendly.
Room
46/100
37 reviews
Poor maintenance and cleaning in rooms with so-so beds and low rated bathrooms.
Cleanliness
30/100
28 reviews
Rooms could be cleaner. Hotel facilities could use a good clean.
Vibe
25/100
9 reviews
Vibe is not too good. Hotel could use some updating.
Breakfast
23/100
5 reviews
Breakfast can be improved.
Rated 55/100 based on reviews from business travelers.
Great location.
Location
83/100
7 reviews
Great location.
Value
80/100
5 reviews
Best value for money.
Service
51/100
14 reviews
Great service, but bad reception.
Room
45/100
14 reviews
Rooms could be cleaner.
Cleanliness
34/100
10 reviews
Rooms could be cleaner.
Rated 83/100 based on reviews from all travelers.
Located near shopping areas with easy access to parking.
Room
43/100
6 reviews
Room needs to be improved.
Customer Reviews of Bedford Plaza Hotel Boston
3.3 of 5Overall
3.2 of 5Amenities
5.0 of 5Quality
3.6 of 5Location
3.4 of 5Cleanliness
3.5 of 5Comfort
3.2 of 5Condition
3.6 of 5Neighborhood
3.6 of 5Service
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Located in Bedford, Bedford Plaza Hotel - Boston is in the historical district, a 5-minute drive from Bedford VA and 5 minutes from Lexington Visitors Center. This hotel is 13 mi (21 km) from Harvard University and 13.9 mi (22.3 km) from Harvard Square.
A complimentary continental breakfast is served daily from 6:00 AM to 9:00 AM.
Make yourself at home in one of the 97 guestrooms. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as separate sitting areas and coffee/tea makers.
Distances are displayed to the nearest 0.1 mile and kilometer.
Bedford VA - 2.9 km / 1.8 mi Lexington Visitors Center - 5 km / 3.1 mi Lexington Battle Green - 5 km / 3.1 mi Burlington Mall - 6.5 km / 4.1 mi Minute Man National Historical Park - 7 km / 4.3 mi National Heritage Museum - 7.3 km / 4.6 mi Lahey Hospital & Medical Center - 8.6 km / 5.4 mi Louisa May Alcott's Orchard House - 8.7 km / 5.4 mi Lahey Hospital & Medical Center - 8.9 km / 5.5 mi Old North Bridge - 9.7 km / 6 mi Clara Sexton House - 11.2 km / 7 mi Emerson Hospital - 11.7 km / 7.3 mi National Archives at Boston - 12 km / 7.4 mi McLean North Belknap - 12.8 km / 7.9 mi Uncle Sam Memorial Statue - 13 km / 8.1 mi
The nearest airports are: Logan International Airport (BOS) - 29.1 km / 18.1 mi Bedford, MA (BED-Laurence G. Hanscom Field) - 9.7 km / 6 mi Boston, MA (BNH-Boston Harbor Seaplane Base) - 29.4 km / 18.3 mi Lawrence, MA (LWM-Lawrence Municipal) - 38.6 km / 24 mi Beverly, MA (BVY-Beverly Municipal) - 40.6 km / 25.2 mi
The preferred airport for Bedford Plaza Hotel - Boston is Logan International Airport (BOS).
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Bedford? This hotel has facilities measuring 2500 square feet (232 square meters), including a conference center. Self parking (subject to charges) is available onsite.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless Internet access, wedding services, and a television in a common area.
Green Sustainability
We recycle cardboard boxes, glasses, metals, etc.
Amenities / Features
Check In: 3:00 PM
Check Out: 11:00 AM
Minimum age of oldest guest: 21
Dry cleaning/laundry service
Distance from property (meters) - 30
RV, bus, truck parking (surcharge)
Free parking nearby
Pool umbrellas
Number of meeting rooms - 3
Conference space size (meters) - 232
Free WiFi
Braille or raised signage
Assistive listening devices available
Number of indoor pools - 1
In-room accessibility
Wheelchair accessible parking
Tours/ticket assistance
Accessible bathroom
Free continental breakfast
Distance from property (ft) - 100
Free breakfast
Multilingual staff
Conference center
Daily
Laundry facilities
Elevator
Fitness facilities
Covered parking
Number of buildings/towers - 1
Year Built - 1989
Total number of rooms - 97
Number of floors - 3
Professional property host/manager
No alcohol allowed onsite
No cribs (infant beds) available
Parking height restrictions apply
No alcohol served onsite
Banquet hall
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Reception hall
Wheelchair-accessible registration desk
Television in common areas
Well-lit path to entrance
Wedding services
Shopping mall on site
Designer stores on site
Luggage storage
Express check-out
Business center
24-hour front desk
Safe-deposit box at front desk
Smoke-free property
Hiking/biking trails nearby
Children's pool
Conference space
Self parking (surcharge)
Access to nearby indoor pool
Wheelchair accessible path of travel
Conference space size (feet) - 2500
Fence around pool
Airport & Shuttle Information
Boston Logan International Airport,
Local Shuttle Info: We do not offer any shuttle service at this time.
Breakfast Information
Continental hot and cold Breakfast, it is free. Cereals, Coffee, Tea, Hot Chocolate, Apple Juice, Orange Juice, yogurt, assorted Danish, Bread, make your own hot waffles, bagels, etc.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets not allowed
No Pets Allowed. Only ADA complient service animals acceptable with certificate. Emotional support animals are excluded.
Parking Info
Free underground garage parking, we also offer on site parking for buses and RVs across the street on our additional parking lot, which holds up to 110 cars.
Internet / WiFI
Free WiFi for each room and public areas. Secured with password.
Misc Fees / Policies
Covered self parking fee: USD 5.00 per night (in/out privileges)
Early check-in fee: USD 25 (subject to availability)
Late check-out is available for a fee (subject to availability, amount varies)
Rollaway bed fee: USD 25.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property:
Deposit: USD 100.00 per accommodation, per stay
Breakage deposit: USD 100 per stay
We have included all charges provided to us by the property.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Pool access available from 9:00 AM to 9:00 PM.
One child 10 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Alcohol is not served or permitted at this property.
Parking height restrictions apply.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
Contactless check-in and contactless check-out are available.
Cleaning Policies
We service all rooms after check out. If you are staying longer then two to three days, you will need to request service one day before so we can put you on the schedule for service. Due to the recent COVID regulations, we are concerned for our staff's safety and yours so that we do not provide daily service until further notice.
Property is cleaned with disinfectant
Staff wears personal protective equipment
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Essential workers only - NO
Property confirms they are implementing enhanced cleaning measures
